Airtel Complaints & Reviews

sir,
I use mobile office Ineternet my problem net speed show 115kbps but your company give 46kbps you and your customer care say 115kbps i am not agree you mobile office

I want to change the airtel mobile office AGPRS service to GPRS7 Pack service.

AirTel — Mobile Office GPRS

I am having a connection of airtel prepaid with no [protected].
i am using the airtel gprs service since 6 to 7 months in BIHAR circle...n whenever i go outside my circle my connection of gprs automatically disconnects..n when i complain about this to customer care..they use to told me that it will be cured within 24 hrs. but it doesnt happens n now they hav barred my call to customer care also...
plzz take it seriously
Rohit Kumar
[protected]
gaya
Bihar

VERY POOOOOOOOOOOOOOOOOOOR SERVICEEEEEEEEEEEEEEEE

AIRTEL MOBILE OFFICE = WASTING TIME AND MONEY

Downloading speed is very very very poor. Get lost airtel

Dear Sir,

My name is nand kishore sharma. my cell no. is [protected]. By some circumstances on this phone one system is implemented and due to this Rs 2.20 per day deducted without sending any sms and as well as talk to anybody. I have charged this phone two times. all the money has been deducted. I have talked in call centre 9-10 times, but my problem is stil is pending.

Kindly help me as soon as possible.

Regards

Nand Kishore Sharma
cell no. [protected]
Alternae no. [protected]: Pl call on this cell please, if possible

I use mobile office Ineternet my problem net speed show 115kbps but your company give 1kbps you and your customer care say 115kbps i am not agree you mobile office

pls cancle GPRS connections my complent no- [protected], Day before yesterday i called customer care but she is telling i will cancle your GPRS . But its not cancled .

Respected sir,

i use airtel mobile office, but its speed is very slow, company is cheating with us do something with this company.

airtel only shows the speed of 115 kbps...ut the truth is some different...the real speed is 1-2 kbps...what should we do as awared customer...

ppl... i have the same problem with the speed, it shows connected at 115kbps, but it is not working at the same speed.

finally i came to know that the connection is purely on bandwidth and not like broadband.

and the Airtel mobile office Rates in Gujarat has also INCREASED from Rs15/day to Rs 20/day.

Dear Sir

I want to close our mobile no. [protected]

**But i am not in bihar

So pls help me

pls do the needful

My Cell No. [protected]


Regds


Shyam Prakash Mithu


HCL INFOSYSTEMS LTD

Sir, i have activated my mobile office(30 paisa/50kb).bt it's not working in roaming.my sim is of bihar.whereas my other frnd gprs works.when i try to work it writes 'packet data connection is not available'and 'link not available'.sir plz help me.due to this i waste my a lot of time.

sir,
i am using your service mobile office but it is very bad Downloading speed (2kb-3kb).so i request you are growth of speed in mobile office. thanks

indias very poor servis is mobile office.this servis is missguide to new genration .most imoportent it is the way of lime lossing servis.so don't use this servis...bsnl broadband is the the king of internet

Your home page dosnt mean any sence.. so please provide usefull contents or links in the page.. i was searching to see the features of Airtel GPRS service.. But the result was only disappointment

Hi

I have nokia 7210 supernova and airtel connection, when I am sending request for mobile Office on 543210, I am getting "Invalid Setting Discarded"
I am not getting manual setting from airtel customer care, my mbile no. is [protected].

Thanks & Regards
Ashish Gupta

I have nokia 7210 supernova and airtel connection, when I am sending request for mobile Office on 543210, I am getting "Invalid Setting Discarded"
I am not getting manual setting from airtel customer care, my mbile no. is [protected]

i have done my payment but outgoing call not start my airtel no [protected]

i am prepaid subscriber with airtel.
from last one month and more i am suffering from problem.
whenever i connect to call anyone it's connect in wrong connection and after disconnecting line amount deducted from my amount and this happened many times.
after this process happening 2/3 times i get the connection where i required.

this is not a good system and actually this is wrong way to collect money from market or customer

pl. correct this process so that consumer can't suffer from this

A copy of email to Airtel:

Subject: regarding complaint No.[protected] dated 25th Apr07.

I am Mrs. Pragya Pandey having subscriber of AIRTEL [protected] and I am feeling very much regretted on my decision of choosing Airtel connections. Reason as follows...

I have received a call from your customer care regarding “ Hello Tunes” and I applied for the “ Title song of OMKARA” on 25th Apr07 at 17.04. I got a confirmatory SMS from 678. but when I checked it from my another number, I found it is not that which I opted for i.e. the “ Title song of OMKARA” instead of my choice, I was provided with the “Instrumental Hello Tunes”, which is tantamount breach of faith.

When I intimated regarding this fault to the customer care, attended by someone Mr. Amit Rajput, I was assured that the needful will be within next 24 hours, but nothing was done. Again I had to call the customer care on 27th Apr07, attended by Miss. Amee Butola but the same reply was given i.e needful will be done within 24 hours, but all in vein, the problem remains as it is.

On 30th Apr07 at 16.20, on elapse of roughly 50 hours I again contacted the customer care ; the only option to a customer given by your organization for the grievances he feels but Mr. Mittal I am sorry to lay down the facts which I faced during the talks held between the customer care attended by Mr. Zaheer Abbas and myself. You will be astonished that Mr. Abbas replied your complain is in process and will be rectified and its needs a week long time, it was my turn to be astonished. When I inquired why so long! He said will be done within 48 hours again the quoted the previous C C responses he too coincided his time to 24 hours and in very irresponsible manner said “ HO JAYEGA” on my questioning that every body is replying “ HO JAYEGA but HOTA NAHI HAI” more over the charges for the same which I didn’t get my requirement was very promptly deducted from my talk value paid to you already. On very irresponsible, un-causal and changing statements my Mr. Abbas created this faith towards the CC and then I had the only option to go to the head of the CC dept. but I regret, he refused in very rude manner that he is busy in meeting and cannot attend your call. I fail to understand the customer care’s head or the dept as a whole had something more important than the customer it self. Any how I kept on insisting upon to have a talk the departmental head. You too will be astonished to know the alert activities of the esteemed enterprise like AIRTEL that I was put to the person required on 2nd May07 i.e. after 48 hours. Will you please be kind enough to reward your CC head for the meeting he attended continuously for 48 hours really if it is he/ she great.

But I am shocked that he shorted out my problem within no time and I really deeply regret to let you know that his solution was “ you opted for the same Hello Tune and was provided to you nothing can be done further”.

On this state of affairs I dam mind my Rs. 30/- but I was shocked to get this response and if this was the solution why the previous CC executives didn’t replied the same.

Why every time I was told it will be done within 24 hours. If same is the process of the company that anyone can play fool with my money and instead of removing the complain its very easy response you opted for the same, had this been my option why I should have had the pain to lodge a complain. The behavior of the senior most officer of the CC dept. was very childish and irresponsible too, this type handling of a customer can be done even by an uneducated person which we face every now and then “ AAPNE YAHI MANGA THA”.

With above pinching feeling I put a every simple question, to a person like who’s personality and policies attracted to go for an AIRTEL option, that why should I keep on using AIRTEL services if such is the performance bottom to top.

Regards,
Mrs. Pragya Pandey.

Airtel — Dissatisfied organization

Re: AirTel

Once again we have log our complain at your customer Care Desk and we had a word with your Executive that this issue will be resolved within a couple of days. Your complain no[protected] given by your executive. Location of installation: - 112, Udyog Vihar, Phase-I Gurgaon (Haryana) at Patel Auto Services Pvt. Ltd.

These are my landline # :-

4005310

4005311

4005312

4005313

4005314

4005315

4005316

4005317

4005318

4005319

4005355

4005377

None of them are working till date. Therefore, We are request you please take an action on it on priority basic.

Thanking You,
Yours Faithfully,
For Patel Auto Services Pvt. Ltd.
Hemal Patel
System Administrator.

[protected][protected][protected][protected]

From: Patel Auto Services Pvt. Ltd. [mailto:[protected]@patelautoindia.com]
Sent: Saturday, June 09, 2007 11:28 AM
To: 'care.[protected]@airtelbroadband.in'
Subject: Customer Complain
Importance: High

Dear Sir,

We have been an Airtel customer since a very long time, when we signed up for your Telephone Service dated:[protected]we have applied for 12 lines) for our Gurgaon Location, form the day one we have encountered inadequacy of service which we had not previously considered possible, as well as ignorance in after sale service also.

As per our historical request to installation & startup our telephone extensions lines but still waiting for your technician to arrive we had already requested to Mr. Pradeep Singh (Mobile No-[protected]) to depute some one who can start my extensions lines but no one can turns up yet.

This, you surely would understand is affecting our daily working and our level of Customer servicing. We would appreciate if this problem solved immediately.

Waiting for your soonest reply & action on it.

Thanking You,
Yours faithfully,
For Patel Auto Services Pvt. Ltd.
Hemal Patel
System Administrator
Patel Auto Services Pvt. Ltd.
112, Udyog Vihar, Phase-I
Gurgaon, Haryana

pls activate my number-[protected]

hi
sir / madum,
please give me informaion for postpaid
internet account.

sir/ mam. i am not able to find amrinder gill S song dildariyn.. this is my favourite song and i want to set as a hello tune.
please mail me the code of this song.
thanking you

Hello

how r u

plese my mobile no is [protected]
new biil date
good buy

I dont know Y Airtel network has bcome so worse in taking no action... hello tune is set bcoz of personal interest for that particular liking of tat song...so as my liking too...Today june20th i asked for the customer care exevcutive to keep my favourite song...so as he did telling tat the process is complete and immediately my balance was deducted respectively as per charge...but to my wonder when i checked for my hello tune I found it was an AIRTEL INSTRUMENT BIT...which i never asked for!!! Immediately i called n reported...but on my reply i was told tat the song which i asked is in activation inspite of telling so many times...8hours after complaining no action has been taken...?????????????????????!!!

Being a huge famous network WHY AIRTEL doesnt respond to complaints???????? You are being perfect in crediting the money for each and every processes...but not providing the required process to the customers!!! In this way AIRTEL IS CHEATING its CUSTOMERS !!!

Its true...

plz send d code od "Aao na "song -
Film - "Kyun Ho Gaya Na"

I want a code ( husn pharo ka o shahiba kya khna ke baro mahine...) for hello tune.
Thanks

I want a code ofhusn pharo ka o shahiba kya khna ke baro mahine from Ram Teri Ganga maili for hello tune.
Thanks

I am s anil one of your retailer my Shop is in hyderabad, i have an Lapu Chip which have the options of Easy Vas, Easy Recharge, Easy Bill, but i received only a small book of song codes which is contains hardly a list of 200 Songs. After that i have not Received any hello tune code Book. Kindly Arrange the Book for me

Thank You

Yes i do agree. airtel has become a wrost telecom provider & it never takes any actions on complaints. i fed up with this bleady customer care ppl. Airtel doesn't trained them properly. they don't know wat's the airtel updates & more ever they suggest different solutions for our complaints which never workout. i can say only one thing. if airtel ppl want to see how much i fed up with your servise then just chk complaints which the number number isregistered on this mail id then you will come to know how bleady & meaning ful services your providing.

i want hellotune code number ''loyola college loyola'' song from the movie of kalloori vasal...please sens me

iam soory to say that. i have taken idea no.the unnessary calls keep coming from the no . and idea of taking idea is worse. i tried customercare no . to stop the unnessary call but . first of all the customer care no will not conect . even if you are out of station these calls keep on coming . iam sad to say . i will very soon going to change this no . if i am going to get these calls again

i am trying for hello tune of devational song not able get the song since two days the song name is ye desh hai veer jawan wa no ka albele lo ka not able to get this song

AirTel — hello tune code

Dear Sir
I want to hello tone code for SAJDA songs from yaara o yaara album I can't find the code please help me I want set this song as hello tone.
my nomber is [protected]

Respected Sir/Madam, I am Airtel Prepaid Customer since more than a year (Mob No [protected]). Recently, on 13 Sep 09, I received an SMS thanking me for choosing Airtel Movie Gossip and interestingly, an amount of Rs. 30/- was deducted from my balance. Actually, in my entire life, I have never chosen such hopeless service. I lodged a complaint to the customer care and the very next day, on 14 Sep 09, I got my refund of Rs. 30/-. But, after just few hours, I was shocked again on receiving an SMS. Tthis time I was told that I have chosen Cricket pack. Again, a fraud. More to this, as a precaution, interestingly this smart network has stopped my service of contacting customer care and startted deducting an amount of Rs. 1/- per SMS sending me daily at least three, the nonsense scores of cricket matches and thus stealing my money daily from my balance. I have no option as my facility to contact Customer care has been stopped for this theft. This is dfefinitely not a way of business. Till now, an amount of Rs. 13/- has been stolen from my balance. On the day, my present balance finishes, I promise not to move to Airtel during my life and I will bring out to my seven next generations to avoid this nonsense network..

AirTel — Hello Tune Code

Hello dear Airtel,

Please send me hello tune code of new punjabi album Krazzy Vibes's song Tappe singing by Angrej Ali.


Thanks.

Dear Sier I am residing in Tehsil Sunderbani of District Rajouri in J&K State, I submit my document for convertion of Prepaid Sim to Post Paid Sim on 7th of Dec. 2009 at Bali Digital Ware Sunderbani, but after 13th of Dec. 2009 I am facing so many problems due to not convert my Pre-paid sim to post paid sim when I call to customer care, they suggest me from last 6 to seven day that the connection is convert with in 24 hours but again next day when I the phone is not activated then i am again call to customer care they again says the conplaint is forwarded but I am facing so many problems today when I am call to Customer Executive to give the number of Incharge for complaint she (Anu) refuesed me that I have no numbeer either that Mr. Sandeep Nodal Officer, but at .11 am his mobile is switch off than again I conduct to customer care with miss Anu Customer Executive she again told me that she had no any other no. of her senior in Jammu or in Delhi, if your good self could not try to solve the problem with in 24 hours I will put a case against the Air Tel Company it is not a threat it is a request beacuse I have no spare time to conduct with an hour in customer care and the after that the reply is come out Surry.

Airtel Hello Tunes — Unupdated Hello Tune codes

Worng Code in Company website and loss of money for the customers.

1751390 Thuli Thuli Haricharan Tanvi Paiya Tamil Songs New Arrivals

Please find the attached snapshot and verify the code.

Thanks,
Karthick.M

My no is [protected].
Airtel has launched New Hello Tunes to fleece unsuspecting customers?
On Dec 18 I found msg in my inbox from Airtel that my hello tune has been changed on my request.I was surpriseds because I made no such request.
Further, I found that Rs 15 has been deducted from my balance as charge for changing Hello tune.
I tried to reply to the number from the msg was received, registering my protest and demanding that the amount deducted should be refunded immediately.The message bounced back again and Rs3 was charged for the call.
I then called customer service in the morning of Dec 19, the lady Customer Service, after listening to my complaint, said nothing could be done about it.When I wanted to connect me to her higher official, the executive, She disconnected.
Is it quality of service we are supposed to get from Airtel from now onwards?
K.B.Goswami.Jadavpur.Kolkata.Tel-[protected]. dt 19.12.2010

I am having a broadband connection from Airtel - Home 999 in Noida.
As per this plan I can use unlimited internet @384 KBS for a month.

In the month of February 2009, airtel has included an extra charge
of Rs 199 (+ service Tax) in the name of some "DSL Usage Charge".
When I looked into the details of the bill, it says that it's been charge
for some "Gaming" service.

I checked with customer care, and they told me that I have used some Game-On-Demand
service on 2nd Feb 2009. I told them that I have no idea whatsoever about this
service and there is not even a slightest possibility that I would have used
this stupid service of Airtel.

They have taken my complaint and I am waiting for this thing to be resolved this
and revert the charges in my bill.

This is pure from Airtel causing too much harrasment to customers.

I request you all to please check your mobile/telephone bills from Airtel
every month so that companies like these can not screw the customers like us.

[protected]
Manish

AirTel — fraud by airtel

Dear Sir, I am using Airtel connection since 3 years (my Mobile number is: [protected]) . Recently i have faced a problem with the service provider. In the month of march I received an incorrect bill amounting to Rs. 2549. In the bill there were some number which I never dialed. Numbers that are reflecting that I never dialed are: 5664469, 5664464. The amount reflecting against these number in the bill is Rs. 1548.

I have already complained twice to the service provider but there is no positive response from there - Complaint numbers: 21077206 and 21169953.

Please provide a solution and resolve it because its fourth time and i am not getting any reply from your side.i am still waiting for your reply.

Regards,
Sanjay

AirTel — not accept credit card

air tel out let 'him shivalik' delhi 110051 ,most time not accept credit card payment and always mis guide

air tel out let him shivalik delhi 110051, not accepct credit card payments &gives us a bad service .

dear sir,
i have deposit 2807 rs/ for airtel service center on 28th january 2009 but no responce from airtel.

AirTel — Fraud from Airtel

My Airtel mobile number is [protected]. I occasionally receive SMSes asking me to "accept" and view latest wallpapers of girls. I have always been ignoring such smses and deleting them immediately, but on one occasion (and last), last time I ended up actually accepting the message. Next Rs 75 is deducted in my mobile along with the message that I have downloaded a game from gclub.in . Truth is that I didn't download anything nor did anything get downloaded automatically. In other words, my money was deducted for nothing. This is fraud from airtel and I am very furious. I want my balance back as soon as possible. Really disgusting how Airtel could stoop to such low levels in order to suck people's money.

I am planning to switch to Aircel instead, but still want my balance back!!!

Shailesh Arya

As a side note, I browsed through similar cases of Airtel cheating people and deducting their balance for nothing in this and other consumer forums. I guess, all o[censored]s, who have been duped of our money, should come together and publicly raise our voices against this fraud of Airtel in various media.

And the worst thing is that the staff that takes care of customers in Airtel service centers are nothing short of thugs and rowdies. We need to create a facebook page or something against Airtel.

AirTel — Fraud with cards

Ms Shruti from Pune, Swargate branch, Maharashtra has been issuing cards collecting documents and money assuring that the cards will be starting in 72 hours but not been processing further.

I am not getting my bill for mobile no. [protected]. Also pl. tell me the site from here i can donload my bill.

hello

AMIT SINHA
M 25 , LOCATED IN DELHI GAUTAM NAGAR,

I HAVE ONE COMPLAIN REGARDING YOUR EXECUTIVE ,FROM LAST ONE WEEK I AM TRYING TO GET A AIRTEL BROADBAND INTERNET SERVICE BUT I WAS UNABLE TO GET ,I HAVE SENDED THE REQUEST THREE TIMES I AM AN AIRTEL USER PAST THREE YEARS NUMBERS ARE [protected],[protected],[protected] ALL ARE AIRTEL NUMBERS ARE OF SAME ADDRESS , YOUR EXECUTIVE NUMBER IS [protected] BY WHICH I GOT A CALL 4 DAYS BACK BUT TILL DATE NO ONE HAS COME TO ME AND GIVE ME A CONNECTION WE ARE ALSO WORKING PROFESSIONALS AND KNOW WHAT IS RESPONSBILITIES , THIS IS UNFAIR TO ME , I AM GOING TO LEAVE ALL OF YOUR AIRTEL SERVICES INCLIDING MOBILE SERVICES AND GOING TO SWITCH ANY OTHER SERVICE PROVIDER

THANKS
HAVE A NICE DAY

SHWETA SINHA
[protected]

Hi,
This is to inform you that i have lost a my mobile phone on 13 th january 2008 (8.00 pm)....its a sony ericson w580i ...i appreciate if you guys cooperate and help as i have read about this and writing it to u ...and if you guys cooperate than its easy to trap... my mobile fone ...i request you to please lemme know the number whenever someone changes the sim card ....coz its easily trapped if i provide you the Imie no.......my IMIE no is.[protected] i really appreciate if you do the needful...the effort will be appreciated...i will be really thankful to you ...

And if you guys have any solution to help me pls let me know . i will be really greatful to you.

I m sending the same mail to all the service providers.


Thanks & Regards
Gaurav Valecha
Asst Sales Manager
OTS

Sir , I have deposited a chq no. 783889 dt 19.2.08 of Rs 6330 agt. No. [protected] drawn IOB . New Alipore Br. Kol.but the line still inactive
the matter is urgent
Saikat Bose

how can i block the sim ... my mobile has been stolen and i need to block the sim now how can i do it

Airtel - New Delhi I have been using AIR TEL Cell phone from 24.07.2006. The number being [protected]. I have been utilizing this number is connection with my business and for my private communications.

But since 11.09.2008 I am not receiving incoming calls or I am not able to send out going calls from this number. Itis reliably learnt that the number allotted to me has been migrated without my knowledge or consent and it is being used by S.J.COMMUNICATIONS, Manavalakurichy. ([protected]).

It has caused much hardship and great mental agony to me apart from financial loss which is irrespirable.It is a clear case of deficiency in service.

Hence I request that my Cell Phone No.[protected] may be restored to me immediately failing which I will be constrained to move appropriate forum and seek legal remedies to redress my grievances.

The matter may be treated very urgent and I am anticipating your reply in seven days.

Hi

Since last 6 months in the SMS others section Rs 55 charged for my airtel number Since i am not used /SMS and also it is surprised me that i m sending SMS repeatadly every 6 months

I already call the customer care and longed the complaint but no action

If i am not get any reply on this by two days, i will disconnect my connection and goes for any other service provider

Regards
Sreejith Kumar V P
[protected]

Hello sir,

I m dinesh kumar from rohtak (HAR) and I m doing job as a network engineer, 22 january I got ur AIRTEL sim (mobile no :--- [protected] sim no:--[protected])from mobile shop which is in Lohamandi, shopkeeper name is Tarun Seriously I m saying I have completed my all document, I have taken it of my father name SH. Madan lal, I have completed my father voter card and rashan card proof,

25 January in the evening my sim activated but after 3 days it had deactivated, I told shopkeeper it call ur airtel activation employ Mr. Manish his mobile no is :--[protected] and second person is abhay(his name is not conform) mobile no is :----[protected], it is also ur company employ, I have called Mr. Manish 10 time in a day, Every Day he says me that after 10minutes ur sim will be activate, Saturday I called in airtel customer care they told me ur id proof is not submit, I was shocked what happened with Me after that I called Mr. Manish he told me that they are lying that I have submitted all Documents and he told me that he will meet me after 30 minutes on tarun shop. But he did not come there .they are making completely fool the customer and they are looting The customer and for future customer would not purchase ur mobile sim
ab manish joo apka sim activation boyt he wo gali gloch per aa gaya he, kahta he jo karna he wo karle
me nahi darta kisi sa

Hello Sir,
I had deposted Internet Modem and Telephone insturment bearing connection No. [protected] on 20.10.2009 vide receipt No. 156975. Till date the connection is not deactivated. Necessary action may be taken to deactivate the connection. Proportionate bill for the period upto 20.10.2009 may be sent for payment. Early action is reguired.

From
Rajendra Pal Singh Rana

Dear Sir

My land line no[protected] and we recived bill made made cheque in the name of airtel.And same communicted to service provider to collect the cheque, but till date nobody comes from the service provided side.Due to this today my connection cut down and due to this my outlet is facing problem to prepare the bill because we are also using net facility through this line also.Today service provider person visit our office at nehru place and collect the same cheque for our supermart side.

You are requested to please take action against this delay.And start our connection today it self.so that person at outlet can work.

Regards

Harish Mehra

Sir mera number [protected] hai. aur mai iska Bill pay kar cuka hu but uske baad bhi ye on nhi ho rha plz take some action. about my complaint.
THANK YOU.
Naresh Kumar

Bharti Airtel Ltd. — Outgoing Barred without Intimation.

I have two airtel connections out of which there is some amount outstanding in [protected] which I had intimated about settlement by 22nd Oct & also was agreed by Airtel.The outstanding amount also doesnt pertain to any usage of services.

Suddenly they have stopped outgoing facility in the present no [protected] wherein the payment has never been delayed.

This kind o[censored]ninformed stoppage of services has resulted in substantial loss to me.

Kindly advice what can be done mby us in this matter.

AirTel — Excess deduction of balance!

i lost my mobile its nos is [protected]

i want to shut it down for ever thank u

sir,

i have recharge my mobile no [protected] on 1 feb 2010 by Rs 333/- and next day it was deducted approx 300/- Rs why I don`t know if it will not cleared till 3 feb i will stop my 11 nos of Airtel service.

it is too urgent to resolve the problem otherwise...all the nos will be stoped
thank you

AirTel — EXCESS DEDUCTION

MY MOBILE NO: [protected] it have excess deduction made through during the call. It will be extra burden on my Pocket.

If i call less then a minute. the deduction made more then 2/- RS.

KIND TO PROVIDE ME CALL DETAIL.

My mobile no is [protected], all the money has been deducted @the rate of RSI 5 per message and very unfortunately all these unwanted bakwas. messages are being sent by none other than the prestigious company whose connection I am using.the great airtel . The only little request I can forward is that all my money should be refunded ASAP.

airtel service very bad

I completely agree with the complaint mentioned above. The network coverage issue is existing for the last 1 year but no action has been taken in the issue. I am not able to use my mobile at home and I am really going through a mental torture. I dont know when this is going to be sorted out......!

Vinodh

My mobile no: [protected]

sir,
Myself Achal dhok , from nagpur n ob 11th oct 2007, morning i lost my cell phone with airtell postpaid no [protected]. That person whose got my cell phone n sim used my no till 2day (i.e.11th n 12th )so i can know whose that person? I filed my complain to police n requist airtell to give information bout my no coz its a postpaid so they can help me ? But all woek was in hell . They didnt give me thats no n say till new bill i cant find it ? So ,i wann know why we used postpaid only for paying bill ,we cant know bout our number used by other ?

This is the first time I'm posting a complaint because of my frustration. I did not have any problem till now with Airtel but now I've. My outgoing was blocked and I made the payment immediately. I also paid some extra amount for future but it has been two days they have unblocked by connection. I was not able to make any outbound calls for the past 2 days. When I try to call the stupid Customer service, they will play an automated recorded message, stating that my service was disconnected due to non-payment and till now I was not able to speak to a Customer service agent. What a poor and bad Customer service from Airtel.....

sir, this is my new email id gnagaiah and my mobile no is [protected], my address is B12, new staff quarters, Tata institute, malleshwaram, blore. 12, please send my detail bill list of october and November month in detail, because i have a doubut that somebody is using my number

please do the needfull as soon as possible

i have been using airtel for the last two ywars and i have 3 connections my complaint is that airtel is taking away rs 10/month as subcription to ring tone club from my no [protected] and i have complained a thousand times but still it comes .more over i am un able to sent or retrive multimedia mssg the customer service is very very bad i am unable to receive in comming calls when i am roaming and i can do out going calls while on roaming but able to receive text mssg i have complained a thousand times and i get back is several resollution nos stating as ur problemwill be solved in 24 hours even after two years airtel or its customer service havent made any attempt in resolving this matter and i havent seen a connection other than airtel to which incomming calls are not received while on roaming more and more complaints the way of billing is very very very bad as it confusing for commen people airtel may kindly check out how mant times that i have complained regarding several matters and ur response to the complaints airtel even prepaid a bill and send to me for the calls i made to complaint that i am unable to receive incomming calls while on roaming they even admitted that they tried to call but we r helpless in contacting u what a shame for such a reputed company very very shame

This complaint regarding Airtel Customer care People and Airtel Dealer.My out going Call are Disconneted before 3 day without my notice. when i called to The Customer care number, Iwas told that its disconnected because at the time of Verification Recidency address is not Able to Found (ERROR Address) After Finnishing the call I Got A Refernce number, I Person whom i had spoken told me it will be Activated But when i had cross check at home and with the my neibhoughts regarding the same there said no bo day has turned up at time when i was taken a sim i told a per son call satayanaraya(Sale Execuitve) from SVAP Links located at Ameerpet Divya Shakti Complex.Opp Lal Banglow.

My Mobile number is [protected].i had Mentioned all the things Clearly.Wnat expecting from you People to Take a Strick action On this.Pls feel to call me for any clarification on the same.

It was a shocking and humiliating experience when I yesterday on 25-04-08 went to take an add on connection at your sector 35 Chandigarh outlet near gopal sweets. First the counter staff was very rude and discourteous and initially did not advise that security/activation charges shall have to be paid for an add on connection but when everything was finalized they advised that security deposit and activation charges will have to be paid not withstanding the fact that I am holding 2 corporate connections in my name ([protected], [protected]) for the last two years and have been very good pay master. The staff was told that other companies are ready to waive security deposit and activation charges on producing the bill of the above mobile telephone and it was again very disheartening to note their reply “ our companies policy is to loot the customers and we are not interested in retaining the customer as other companies may allure our customers “ .

The matter was taken up with helpline at 121 on 25-04-08 at around 7:45 pm when one Mr. amarinder customer care executive repeated the same above lines leaving a message that we are not interested in retaining the customers as per the policy of the company and no complaint can be registered on this issue and I may write to anybody regarding this

If this is the policy of the company and such treatment continues from the airtel staff the customers may like to switch over to other companies where the customers are being treated like kings and even I would think of switching to other company in case I do not et suitable reply within 24 hours from this mail I request that being an old customer add on connection may be given under the tariff plan rs 150 per month (gupshup plan) without any security / activation charge


With Regards
S.K Talwar
Flat no 303
Gh-33
Sector 20
Panchkula

Dear sir,

This is praveen here regarding airtel postpaid connection i applied on monday for prepaid to postpaid connection but still its not activated.I given application near by navarang office i felt that tottaly service is not good.

Rudra11 company (Himachal Pradesh. SHIMLA) doing work airtel prepiad and postpaid audit, Scanning and Data Entry. Rudra11 working not properly. I want visit rudra11 and audit. Himachal Govt. announced 100 rupees daily. Rudra11 Employees salary[protected]. If salary not increase. Rudra11 Staff compalaint Himachal Govt and Income Department.

Dear costumer care,
i m ur postpaid costumer my no. is [protected]. in last month i paid my bill through the my another mobiles account; but i dont know why my account was expired and my phone was disconnected but after that i paid again; but from payment date romming fassiliti of my phone is not working so plz do some thing and make it on as eairly as possible because i am staying in suburbe and i m working in mumbai. so it create lots of problems. plz activate my romming faciliti; beacuase of this i even cant call u from my work place.

i have converted my prepaid Airtel mobile connection to postpaid on 5th may 2008 and paid the fees of rs 250 by cash.
i was assured by airtel that your postpaid connection will be activated within 24 hrs.
although it got activated and i am able to make calls but Iam not getting incoming calls and also not able to send SMS.

I complained this to customer care many times and every time they assured me that it will be done within next few hours.

on 9th I have received a funny message from cut care: "your service request no. is 16628726 and will and we will come back to you bythursday 15 may, 1000 hours

i taken postpaid connection on friday evenig and it has been not activated yet. 2055 hrs of 12052008 i tried to contact ur franchisee "shaan traders" civil lines allahabad. They assured me that today it will be activated but they fail to do so .I tried to contcat ur customer officer on [protected] but it was no reply
is this the name of Bharti Airtel and services if starting is like this than how would u wil be continue ur relation.
my no is. [protected] sim no[protected]
This really a vast service i have seen i got connection of idea in just 2hrs but thru airtel it is not possible in two days. Appraise ur position in this competitve scenario

Chor chor chor
sab k sab chor hain sale

hey this is arvind using airtel postpaid connection my number is [protected](mumbai).
i too face the same problem that is i don't receive any network coverage at my home.i stay near powai, kanjurmarg(w).i have suffered a lot by this .can any 1 suggest me how to complaint regarding this to the airtel company.

On dated 4/06/2008 i paid 600 Rs. at the cash counter of Airtel Office in Akurdi's "Jay Tower" with Recipt no.:148459 still i had not received any SMS or amount is not updated on my Account and i'm worried that my wife is out of station and service may not delay and here is my phone number for which i had paid the amount=[protected]

i am a post paid user of airtel no [protected], and due to some transactional issue and issue with the billed amount with my bill, i dint pay the outstandings, i received a call from some person mr Alok from airtel and he listened to my complaint regarding the billing amount and also converting my postpaid no to prepaid no and setteled the bill from rs 1783 to rs 1000 and he assured me that i would receive the call the next morning for confirmation of the bill payment, i received the call and updated the receipt no:[protected], and then mr alok accured he would send a executive with the prepaid sim, but its more than 4 days, i havent received any update, i called airtel customer care on [protected] and spoken with mr raj and then mr ram, both the executives were not only rude, and said we dont have any update, we dont know who had called u and u will have to make the complete payment, i requested to transfer the call to some one senior, both kept the line on hold and then disconnected, please help or else i will be forced to contact consumer court

Dear Sir,

My name is Pritesh D. Vaidya. & Cell No is [protected]. & location is Thane My incoming facility has not been working last four day. I can’t receive incoming call but outgoing facility has no problem then I tried call to customer care but call was disconnect Then I tried to land line to customer care he told me that you go to setting & Select menu then setting then select manual. After that, your service will activate but same problem happen and other guy told me that our service won’t activate more than one month.

I request you kindly activate my service because I received important call in a day more than 10 to 15 but last 5 day I unable to received call.

Regards,
Pritesh

airtel/postpaid — Network Issue

Dear Sir,
I am a postpaid subsriber of Airtel from the past 9 months and I have been facing a problem with the network i.e several time the network quality is that poor that i can't hear from the other side and i have a huge number of call drops and I have even given the Airtel the authorization to check my call stats and there will not be a single call without a call drop and it doesn't last for 20-30 seconds and I have been calling Airtel customer care from the past 4 months and everytime I am calling they will say that they are arranging a call back and honestly if there is any provision to check my inbound calls, I don't have a single call from them regarding call backs, I was also informed that the network signal in My office that is in Kakkanad CSEZ which is a IT area, is having signal problem. I still can't believe that if they don't provide a better service why they are having the permission to trade in Kerala.
Please look into this matter .I will be very gratefull to You
Thanks
Sam varghese

Yes! They always forward my complaints to Network Team. But no one calls and if they, they say sir your issues is solved and please restart your phone it will work now! How stupid!

Now I have to switch to some other provider

airtel communication — NO COVERAGE IN HOME

I AM LEAVING IN VITAVA THANE BELAPUR -ROAD. THERE IS A ONE TOWER OF AIRTEL BUT I CANT GET THE COVERAGE.IM GIVE COMPLAINT ABOUT THIS BUT CANT GET RESPONCE

Hi,
Yes you are right even I am also facing problem with Aritel.

I am residing in Delhi, even I am also facing problem with Airtel, the customer service that it provides is very bad. I dont understand how one customer service executive can speak language like "batao aap ki pareshaani kya hai".First of all the calls to customer service dept will not go, because they are mostly disconnected by the customer service executives only, I have observed it many times. Like after the call passed to them they lift the phone and disconnect it. I requested them for many times pls dont disconnect it as we have to wait for long time to get connected with your dept. Still there is no change. I dont what sort of training they are giving to their customer service executives.

Their attitude is very harsh with the customers. We are the poor fellows still we have to bear with that it is their attitude and the monthly bills we get are very high I dont know how we get it. The include unnccessary services to us. They activate those services without our confirmation. When we try to talk to the Customer service they behave like the way I said earlier. Its our bad fate that we are still customers with Airtel.

Thanks,
Aleeem Mohammad.

Hi,
I am residing in Delhi, even I am also facing problem with Airtel, the customer service that it provides is very bad. I dont understand how one customer
service executive can speak language like "batao aap ki pareshaani kya hai".First of all the calls to customer service dept will not go, because they are
mostly disconnected by the customer service executives only, I have observed it many times. Like after the call passed (that is after pressing 9) to them they
lift the phone and disconnect it. I requested them for many times pls dont disconnect it as we have to wait for long time to get connected with your dept. Still there is no
change. I dont know what sort of training they are giving to their customer service executives.

Their attitude is very harsh with the customers. We are the poor fellows still we have to bear with that it is their attitude and the monthly bills we get
are very high I dont know how we get it. They include unnccessary services to us. They activate those services without our confirmation. When we try to talk
to the Customer service they behave like the way I said earlier. Its our bad fate that we are still customers with Airtel.


--
Thanks & Regards,

Md. Abdul Aleem
Senior Software Engineer
NIIT Technologies Ltd.
Contact Info[protected]/[protected]
New Delhi

Hi team

Regarding my number [protected] i have given request to make safe gaurd custody for tempery on[protected] .Still now i did n't got any conformation on this it has done or not please conform on the same.If your not not done i am not resopnsible for bill because i am not using this number right now i need this number i will keep in safe gaurd, below ur again sending me one more bill adding prevoius bill amount i have want know last one month onwards my number outing and incoming is bared because of not paid bill for last two month Rs.900...So know your sending one more bill adding that previous bill. I want know that with out using outing and incoming why should i pay bill l I have the credit limit upto Rs.2500 then aslo your bared my connection and sending one more bill i will not pay the bill for this mont with out using make sure correct it .Also I am kindly request to give the discount on my bill because i am not used this number from last three month you can see my bill ...

Sir,
Very very bad network yet seen in airtel. As the company growing day by day the network is failing to fullfil the needs such as coverage in rooms at home, call drop facility is indeed provided by the company for our convenience.I couldn't understand what the next person who is calling me says anything most of the times the next person acts as quarrellsome character as my voice is not reched to him. The moto of the company is Express Yourself but we are unable to Express Ourself, the moto of company should be Depress Yourself by joining with company, by purchasing a connection, in the middle the No.1 Network was provided by the company but now I think all the members of the company and other Airtel People has gone on a long Sleep as if like "KUMBHAKARAN" most of the times complained about the network problem but no one looks after it they says within few days the problem will be solved.We were very proud that we've got airtel connection because the network provided by the company was very good as compared to all the companies at that time, before 2 yrs. In the whole NAGPUR (MAHARASHTRA), whereever we go the network does not follow us. The handsets shows full network at the same time the next person complain about my network and says "how many times should i call u your phone is everytime out of coverage area. I think this problem is not going to be resolved but may increase as day by days passing the connections are increasing but the service not increasing.

From :
Sandesh A Bhivgade
273, Mudliar Lay-out,
Shantinagar, Nagpur.
Maharashtra - 440 002.

Hi



I am ready and decided to close my postpaid number [protected] with all my dues by paying end of this month September.
The reason is due to many failures from the customer service point of view and management of admin regarding courier.
Though I gave many written statements and on call also complaints to customer care people, am not able to get the problem solved
From the one half year i.e. of not receiving bills to my billing address even I changed my address from 2 months still am facing this issue.


Finally waste of my time to track this issue and to wake up you airtel service people every month is decided to better close the account.



Regards
Vijay
[protected]

my mob num is [protected] an ihave given complain regarding my gprs which is nt working in my home.when i move out my home it is working fine but in my home it si nt working, i am facing this from last 3 to 4 months. i have many complain numbers of airtel regarding the same still there are no action.

dear sir i am user o[censored]r airtel last 3year i am complaint last 3 year no one is responding pls make it my no is [protected]

there is no proper network coverage in my area .near puzhal inslde village area called surapedu chennai 99.please kindly recover the problem before all hate your services and appologisation

mattamana airtel and its services

My no. is [protected] I want to know which plan under this number come and charges of local/roaming . how railway paid this post paid bill

Is anybody checking this website or rather updating the same any one from the admin team please this is the 10th time I m requesting your people to have the comments posted by me on the 10th of October 07 removed its again a humble request please do it people. Thanks

Actually i am very dissapointed with Airtel Service .My no is [protected] (INDIA) (MUMBAI).I have a post paid scheme of 399 .
My bill for the month os September was not delivered by Airtel
to my address so received the bill late i:e both the earlier & curremt bill .Inspite of Airtels mistake their csu 's kept on calling
for the payment due .Writer have explained you people that once
i get the bills can make the paument once i disburse it from my
office .Suddenly after sending the duplicate bills last week people
started calling for settlement .Writer was in hospital last week so not able to hand over the bills to my office which was explained to Airtels customer care but then too you people started calling
every hour for the settlement .Today you have disconnected my both in coming & out going calls where in have told that will make the settlement till this week end .This is really riduculous service & u people only call when u want otherwise customer is
always kept on stake .Airtel is slightly loosing peoples faith because of their bad service & bad customer care .I will ask my office to make the payment till this week end so I WANT U TO TAKE IT SERIOUSLY & CONNECT MY LINES AGAIN .OTHERWISE I WILL BE FORCED TO GO TO CUSTOMER COURT .


PLS REPLY .

Thanks & Best Regards,
Deepak Devadiga .
Asst.Sales Manager

This is Gaurav Errum. Kindly ignore my Complaint No: XXXX posted on this Site.

My Designation on the complaint has been erroneously shown as "Asst. Manager-Training" at Convergys India Services. My correct designation is "Communication Coach" at Convergys India Services Pvt. Ltd.

Thanks for your Cooperation.

Gaurav Errum

Dear Sir,
I am sorry to tell you that your employees are litterally sitting in office for HARASSMENT of the customers. I got transferred from Andhra Pradesh to Madhya Pradesh, with airtel post paid plan which was asked to relocate in new circle... Inspite they gave me new numbers with other harreshments...
Now when I went to pay my first bill the person sitting there was able to see my outstanding bill on computer but still asked me to dial 121 and ask them I asked WHY he replied it is our rule... Please put only 121 dial telephone no there in the office and ask all the employees to search new job elsewhere as anyone whoso ever comes there is being asked to dial 121 and get there details clarified then what is the use of those 4 -5 persons recruited from your side there just for collection of money ... you can better out source this service and spend less than you are spending now. I have also seen they saying line is down line is down many times then what AIRTEL is doing earning huge profits and cannot have good services for customers... SHAME ON YOU AIRTEL PROVIDERS... IF YOU PEOPLE CANNOT HAVE SERVICES BETTER CLOSE DOWN YOUR AIRTEL... YOU ARE PROVIDING INTERNET SERVICES BY PLUG TO SURF DEVICE AND AT YOUR END INTERNET DOESN'T WORK WHAT A JOKE...are you service providers or what. I have being using AIRtel for last four years and that too in different states... this is the first place where I found uncooperative airtel employess... IN ANDHRA WHERE people only say TELEGU there your employees always talked to us in hindi or english and cooperated to the maximum extent... and here your people are behaving like this... I am very sorry to tel you that please close down that shop or even your services if you even after earning so much cannot provide better services.

Dear Sir,
I am sorry to tell you that your employees are literally sitting in office for HARASSMENT of the customers. I got transferred from Andhra Pradesh to Madhya Pradesh, with airtel post paid plan which was asked to relocate in new circle... Inspite they gave me new numbers with other harreshments...
Now when I went to pay my first bill the person sitting there was able to see my outstanding bill on computer but still asked me to dial 121 and ask them I asked WHY he replied it is our rule... Please put only 121 dial telephone no there in the office and ask all the employees to search new job elsewhere as anyone whoso ever comes there is being asked to dial 121 and get there details clarified then what is the use of those 4 -5 persons recruited from your side there just for collection of money ... you can better out source this service and spend less than you are spending now. I have also seen they saying line is down line is down many times then what AIRTEL is doing earning huge profits and cannot have good services for customers... SHAME ON YOU AIRTEL PROVIDERS... IF YOU PEOPLE CANNOT HAVE SERVICES BETTER CLOSE DOWN YOUR AIRTEL... YOU ARE PROVIDING INTERNET SERVICES BY PLUG TO SURF DEVICE AND AT YOUR END INTERNET DOESN'T WORK WHAT A JOKE...are you service providers or what. I have being using AIRtel for last four years and that too in different states... this is the first place where I found uncooperative airtel employess... IN ANDHRA WHERE people only say TELEGU there your employees always talked to us in hindi or english and cooperated to the maximum extent... and here your people are behaving like this... I am very sorry to tel you that please close down that shop or even your services if you even after earning so much cannot provide better services.

My cell no [protected] and such treatment I got at Platinum Plaza Airtel Office Bhopal

This airtel service is pathetic, . One month back I got a call from a person called SAHIL and insisted me to go for postpaid from prepaid & convinced me to agree.Then he sent a person called RAMESH, I submitted all my documents and 250rs. HE gave me a card. Its still not activated.

Last weeek I went to Vega centre pune. submitted all my documents to SANTOSH AND SHRUTI. Still its not activated. Dont know what all these people are upto. Its really idiotic.

My no is [protected]

This complaint regarding network coverage. I have been complaining to Airtel people for last six months that network coverage is bad in bangalore Every time they have been saying will install system in a month but till now never happened. But I don’t know .SO i am requesting you to take action against them or give 1 year rental waveoff. My no [protected]

Respected Sir/Madam,

Sub: - Regarding Network Issue & Connection Error

This is to bring to your kind notice that I, L.K. Anupama Raju had a Post-Paid Connection. My mobile number is [protected]. I have been facing network problem and connection error in Bhoopasndra from past 2-3 months. About the same concern, I lodged a complaint to customer care. My complaint number is 19009993, but nobody is responding us properly. I have the list of customer care executives whom I have spoken to and their responses.

01. 22.10.08 Mr. Daniel - they will connect us to your senior officers and kept it in hold.
02. 28.10.08 Mr.Arvind (Complaint No.[protected] They will sort out the issue in 24 hrs.
03. 04.11.08 Mr. Kumar – They will sort out the issue shortly 24 hrs
04. 06.11.08 Mr.Karthik - They will sort it out the problem in a short period 48hrs.
05. 12.11.08 Mr. Ananth – They will sort it out the problem.
06. 13.11.05 Mr.Narayan - within 2-3 days they will get back to us about the same issue.
07. 13.11.08 Mr. Syed -15mins kept us to wait saying he will connect to his manager
08. 13.11.08 Mr.Shashi Kumar – They will connect to his senior manager but
disconnected the call.
09. 13.10.08 Mr.Satish Floor Manager – he said will sort out the problem within 48 hrs.
10. 20.11.08 Mr.Raghunath – They will sort out the problem in a short period.

The problem I am facing is that, some numbers get connected, but I do not hear the response from the other end. I can’t switch off the cell nor does any key operate, after 3-4 mins the mobile displays connection error. I have even changed my instrument thinking it was an instrument fault but realized it wasn’t.

I have also called the customer care several times soon after I have had a problem with a number and given details of the number. I have explained to them that my connection is a corporate connection and I hold a responsible position in the institution. The advertisement of our institute should carry my number and each ad costs us Rs.90, 000/-.

I have used another number in the ad which had definitely affected the inflow of students and created a chaos. We have already released 3 advertisements and the cost is approximately Rs. 2, 80, 000/-

I shall take a legal action if I am further not clarified about the same and reminder about my bill payment till the problem is solved. Do note that, my number is existing since 3 years, my bills are paid regularly. I have also made detailed recording of my verbal complaints.



(L.K.Anupama Raju)

Respected Sir/Madam,

Sub: - Regarding Network Issue & Connection Error

This is to bring to your kind notice that I, L.K. Anupama Raju had a Post-Paid Connection. My mobile number is [protected]. I have been facing network problem and connection error in Bhoopasndra from past 2-3 months. About the same concern, I lodged a complaint to customer care. My complaint number is 19009993, but nobody is responding us properly. I have the list of customer care executives whom I have spoken to and their responses.

01. 22.10.08 Mr. Daniel - they will connect us to your senior officers and kept it in hold.
02. 28.10.08 Mr.Arvind (Complaint No.[protected] They will sort out the issue in 24 hrs.
03. 04.11.08 Mr. Kumar – They will sort out the issue shortly 24 hrs
04. 06.11.08 Mr.Karthik - They will sort it out the problem in a short period 48hrs.
05. 12.11.08 Mr. Ananth – They will sort it out the problem.
06. 13.11.05 Mr.Narayan - within 2-3 days they will get back to us about the same issue.
07. 13.11.08 Mr. Syed -15mins kept us to wait saying he will connect to his manager
08. 13.11.08 Mr.Shashi Kumar – They will connect to his senior manager but
disconnected the call.
09. 13.10.08 Mr.Satish Floor Manager – he said will sort out the problem within 48 hrs.
10. 20.11.08 Mr.Raghunath – They will sort out the problem in a short period.

The problem I am facing is that, some numbers get connected, but I do not hear the response from the other end. I can’t switch off the cell nor does any key operate, after 3-4 mins the mobile displays connection error. I have even changed my instrument thinking it was an instrument fault but realized it wasn’t.

I have also called the customer care several times soon after I have had a problem with a number and given details of the number. I have explained to them that my connection is a corporate connection and I hold a responsible position in the institution. The advertisement of our institute should carry my number and each ad costs us Rs.90, 000/-.

I have used another number in the ad which had definitely affected the inflow of students and created a chaos. We have already released 3 advertisements and the cost is approximately Rs. 2, 80, 000/-

I shall take a legal action if I am further not clarified about the same and reminder about my bill payment till the problem is solved. Do note that, my number is existing since 3 years, my bills are paid regularly. I have also made detailed recording of my verbal complaints.



(L.K.Anupama Raju)

Hi Airtel,

This is Afzal Hussain from Ambur, A complaint regarding network coverage. I have been complaining to

Airtel people for last Three months that network coverage is bad in my home. Every time they have been

saying will install system in home but till now never happened. But I don’t know how come they say they

have connection...Pls feel to call me for any clarification on the same

please do the needful.

Regards

Afzal Hussain
[protected]
[protected]

Hi Airtel,

This is Afzal Hussain from Ambur, A complaint regarding network coverage. I have been complaining to

Airtel people for last Three months that network coverage is bad in my home. Every time they have been

saying will install system in home but till now never happened. But I don’t know how come they say they

have connection...Pls feel to call me for any clarification on the same

please do the needful.

Regards

Afzal Hussain
[protected]
[protected]

I totally agree that customer care is a very pathetic service that AIRTEL provide to their customer, instead of serving customer by this service they make customer miserable . I am facing loads of problem since last 45 days, each and every time when i call customer care i have to tell them every time my problem and every time they assure me that i will get a call within 3 days but i haven't received any single call from them moreover they say that i haven't made any complaint. they charge me for services that i haven't used and even after requesting to deactivate them they don't deactivate services.
so finally I am also going to change my service provider so I don't suffer more by AIRTEL pathetic services.

my mobile connection is running under someone else name.connection was taken under RAJEEV GOYAL'S name and presently it is running under someone else name.so kindly tell me the solution of
this problem.
MY MOBILE NUMBER=[protected]
ADDRESS=4, L.I.C.COLONY OPPOSITE GETWELL HOSPITAL, VAISHALI NAGAR AJMER.
I WANT TO CHECK WEATHER SOMEONEELSE CONNECTION IS RUNNING UNDER MY ENTRY.

airtel postpaid corporate connection — no network for long time and now harrasment for settlement

I had airtel corporate connection in Pune for more than 1 year, and the network from my home used to vanish for 2-3 weeks at a stretch. When I went to their outlet near my home they use to say server is down n customer care just offered to waive off rent. Once this happened the third time for ever a month, I decided to move to a new connection and asked them to settle my account & include the rental waiver they had promised and the deposit they had taken. Their agent said they shall inform once it is confirmed with billing dept. And raised a complaint for me. They never Got back and are now are harrasing me to pay full amount. Please help and suggest what I can do!

Thanks
shobit

dear sir
i can't send and recive sms
my mobile no is [protected]
vivek jain

This is the 23rd mail Iam sending to you. My name is L.K.Anupama Raju, my number is [protected]. This mail in regards to the network issue. I am facing this problem from past 5-6months. I have been paying my bills. What is the solution you often to the extra payments made my me to AIRTEL?

L.K.Anupama Raju

This is the 24th complaint iam sending to you. My name is L.K.Anupama Raju. My mobile number is [protected].This mail is about network issue and bill payment. Iam l facing the problem from past 4-5 months and have been paying my bills. What is the solution you often to the extra payments made by me to AIRTEL? No customer service (Name :- Geetha)

L.K.Anupama Raju
[protected].

This is the 26th mail I am sending it you. My Name is L.K.Anupama Raju, my mobile number is [protected]. Still I am facing the connection error. So try solve my problem as soon as possible.

This is the 27th mail Iam sending to you. My name is L.K.Anupama Raju, my mobile number is [protected]. Still facing the connection error. No customer service (Nithin). Try to solve this problem.



Regards
Anupama Raju

This is the 28th mail I am sending to you. My name is L.K.Anupama Raju, my mobile number is [protected]. Still I am facing the connection error. No customer service (Naveen). Try to solve this problem.


Regards
L.K.Anupama Raju

This is the 29th mail I am sending to you. My name is L.K.Anupama Raju, my mobile number is [protected]. Still I am facing the connection error. No customer service (Neha). Try to solve this problem.


Regards
Anupama Raju

This is the 30th mail I am sending to you. My name is L.K.Anupama Raju, my mobile number is [protected]. Still I am facing the connection error. No customer service (Hemanth). Try to solve this problem.

This is the 32nd mail I am sending to you. My name is L.K.Anupama Raju, my mobile number is [protected]. Still I am facing the connection error. Yesterday they have disconnected my outgoing calls. No customer service (Nithya). Try to solve this problem.

poor network in my area maroda tank bhilai 490006 . dur chhatisghar (land mark newai police thana

my no... [protected], (santoshi, [protected] abhay

This is the 33rd mail I am sending to you. My name is L.K.Anupama Raju, my mobile number is [protected]. Still I am facing the connection error. No customer service (saritha). Try to solve this problem.



Regards
Anupama Raju

I have received a message from 64611050 that " Thanks for using (IM, Textbased Service) on Airtel WAP.You Have been chearged Rs. 50 http://igmobi.com

My Mobile no is[protected].

I'm using Black & White mobile 1100. How i can go to wap & subscibe???????????????

Poooor service...

Every time I'm receiving message like this & looosing money!!!

I have received a message from 64611050 that " Thanks for using (IM, Textbased Service) on Airtel WAP.You Have been chearged Rs. 50 http://igmobi.com

My Mobile no is[protected].

I'm using Black & White mobile 1100. How i can go to wap & subscibe???????????????

Poooor service...

Every time I'm receiving message like this & looosing money!!!

sorry for your Airtel customer care service behaviour . not responded at all . Besides submitting id proof & verifcation call my outging call are debarred . will not recommend to others

Hi, This is Ravirala Anand
I am having postpaid connection of Airtel with #[protected]. I am having no due to pay, but I am unable to make outgoing calls. I met with Airtel people in the Himayath Nagar office. I told them regarding my problem, but no response from their side. I am just irritating like anything, pls help me ASAP.

Thanks

Sir,

This is to bring to your notice that there is severe range problem in the area of Antariksh Society, Ajmera, Pimpri since last 3 months. It is very difficult for all the residents in the area inculding me having Airtel connection to have effective communication on Airtel.

Request you to urgently look into the matter else you might loose more than 500 connections in the area.

Yours Sincerely,

Yogesh Shahane

tell me the full detail about [protected]

Airtel Sucks completely!! they should spend money on installations not on Saif ali and kareena !!! i hate airtel and so does most of the people aroundme !! airtel is going down !!

Respected sir,

I have taken my cardat 19th march and it activated for 2 days and deactivated at 21 march.

I have submitted all the required doccuments to the airtail gallery at aundh.but i havent got a single call from your service center since i bought it.How poor service it is? beacuse i am spending money and calling more that 5 times every day but i am not getting any results yet.My number is [protected].I have submitted all the doccuments please activate my card or if you want to deactivate it please inform me.So that i can apply for card of another compony.Please inform me about it.

Regards
Balu Mohan Kirve

hi im Rana Firdouse & my cell no is [protected] & im facing a problem of network coverage at my home i.e TV TOWER, MALAKPET, HYDERABAD.So i request you to plz look into the matter.

Dear Sir,
It is needed to bring in your notice that I have taken a post paid connectionof Airtel with the no. [protected] in the month of September, 2008. The problem which I m facing is that there is remaining Rs. 173/- which I have to take from Airtel against the payment of December 2008 but after communicating several times I have not got any positive response only excuses.
I have talked to Mr. Jitender owner of Sky Communication, Rewari(Haryana) on his no. [protected] but he is just giving me excuses from the past 5 months.
I have got very upset with such type of services as Airtel is very reputated company & such type of activities deteriorating brand image of Airtel.
This connection has been taken on behalf of Mr. Shiv Narain Soni.
Plz go through this matter on the very urgent basis & help me to get my money back.
Regards
Jaswant Soni
[protected]

Dear Sir,
My name is Mohit Gupta and my mibile no. [protected](Airtel). I am facing a problem of network coverage at my home i.e Shivani Appartment, IP Extension Patpargunj. I logged the complaint regarding the same and complaint no. is 21091603 dated 21 March 2009. Till now i get no response from Airtel.

Regds
Mohit Gupta

hello sir,
i have to inform you that i have subscribe airtel net on phone service on my service no. [protected] but i m unable to open the site www.m.orkut.com so i would like to complaint against airtel service that when i m opening the related site, i see the message from network that "secur connection not allowed" so you plz help me to open that site immidiately.
thanking you in advance

This is the first time I'm posting a complaint because of my frustration. Everytime I have problem with Airtel but now it's cross the limit. My outgoing was blocked due to some changes of docummentation(change of address) .I have already deposited the necessary documents related to that issue. After that I was not able to make any outbound calls for the past 10 days. When I try to call the Customer care they ask for the documents.Everytime when i call your agent (Naveen-Sahay Communication, Dehradun) is not going to pick the phone.As I was not able to speak to a Customer service agent so i think to do such complaint to remind you about your poor service's. What a poor and bad Customer service from Airtel...

I have serious issues with Airtel. I do agree with many others with regard to absolute poor coverage, total disregard towards customer & atrociously poor attitude of the attending staff. Half of them seem to be just illiterate-"Chouthy fail"types. And the bluffs!!! Typical of a Delhi walla company.
I seriously think that this company must be taken to court for many reasons & be termed #420 company

IAM AIRTEL BILL WAS PAID AT ESEVA CENTER OLD TOWN ANANTAPUR

AMOUNT PAID Rs. 700.00
TRANSACTION DATE[protected]

TRANSACTION NO : KSOT01178960

[protected]

my mobile no is[protected](prepaid) i applied for a postpaid connection(same number)on 29th of may now my prepaid outgoing is barred and postpaid not yet activated as a keralagov employee i am in serious trouble with my outgoing barred so please help

This complaint regarding network coverage. I have been complaining to Airtel people for last six months that network coverage is bad in my home. Every time they have been saying will install system in home but till now never happened. My No is [protected], address - 40/18 Gautam Nagar, Manohar Kunaj New Delhi 110049.

Subject: Complaint regarding airtel bill

I would like to bring to your kind notice that I had airtel connection under my wife’s name Dr Anita, Mobile no [protected]. We sent the request for disconnection and the number was discontinued on 27 March 2009 which was confirmed by telephonic call from airtel office. Now after 3 months airtel people have called my mother and spoke very rudely and told to pay outstanding amount by today otherwise a legal notice would be sent. On enquiry from airtel office, I was shocked to hear that the airtel number was reactivated after 3 days and the outstanding amount has been doubled because I had not paid my outstanding dues !!!. My dear fellow I have heard for the first time the company is reactivating the number because of failure to the outstanding amount and that too without informing the customer !!!. Who is responsible if that number is misused by anti-social elements. I[censored] can inform the customer about the deactivation, then why can’t u inform about the reactivation and payment of the outstanding amount in certain period of time, when I had already given my alternative phone number to the company. I have checked that the number is still deactivated only. Also at the time of connection, security charges were taken but now they are telling that they were activation charges and not security charges !!!
I hope you to send me the details of my bill and the calls made from that number. Inform me if the number is still activated as told to me by your officials. In that case I should file an FIR at the earliest possible in police department.
If the above matter is not solved urgently, I would definitely file a case against your company about the breach of trust, rude behaviour and harassment of customer without any proper information under consumer protection and right to information act. I have a long relation with airtel but I didn’t expect this kind of behaviour and attitude from a company like airtel ….

i am getting problem of coverage in pune university. when i am in any department range is gone and mobile displays limited service

i do not get range at university of pune

i don't get range at university of pune

iam receiving message from airtel no i dont know that is whos no. how to find that person plzzzzzzzzz help me

this is my no [protected] iam receiving message from airtel this [protected] no i dont know that is whos no how to find that person plz help me

Hello sir.,
I hv got a MMS from 5919823 that if I want to retrieve the mms, I should go to the site http://125.21.241.88/mms and login with my no. as username and password.. but at the site the username n password is not accepted... Kindly let me know what is the problem and how can I get the mms..

Regards,
Vishal

Dear Sir,
with due respect i beg to say that my mobile number is [protected] . I use mobile office for Internet.i top-off 395 unfortunately two times .customer care say you loss 395 .i request to you if possible please given me 395 as a balance to talk or if not possible to give me balance please provide me two months mobile office service.
please help me.
thanks
rajnish

i also have same network problem.my number is [protected].my address is
mayuri katariya,
yashopuram B5, flat no.1
Chinchwad pimpri link road,
chinchwad,
opp eagle hotel,
pune

pls solve this problem as soon as posible...

Attn.

Customer executive seniors,
Dear Sir / Madam
Your company might have been started autoactivation service procedure which is not understandable to your customer. Nobody aware of this automatically subscription service procedure.
So kindly don’t send such confusable messages or schemes on mobile to your customer. Recently I lost Rs 20 on my both mobile by such procedure & you have not yet refunded my money after writing & telling you so many times. So kindly refund my money early as possible otherwise I am going to change my both seam cards to another mobile company.
Positive reply expected.
My mobile nos are [protected] & [protected]

Thanking You,

H.B.Mhatre

my personall experience is so much bad with airtel.
chutia company cusomer performance and network.

Airtel web service is not working..we are not getting cell mail from airtel.we didnot get page/sms from mymobile no @aitelemail.com..

Called customer servive more times and i was asked to wait for 24 hours for response.and 2-3 the call was disconnected. no response at anytime.

when i send mail to 121 airtel india mail id and getting unrelated reply from airtel..

i always used to go for airtel as i was thinking no 1 webservice. we will be planning to disconnect from our services soon as i dont have any other ways. we are from one of top 10 IT compaines in INDIA and WORLD.. i have been taken this as corporate connection..

.

Service provided by customer care person NEHA FROM MALAD Airtel office is real nonsence. She dont have sence to talk to customer.

My Credit Card have been charged thrice and when contacted for refund of excess amount...not done till date, contacted nodal officer ANAND and appelet andhra VAISHNAVI for Airtel, informed me that the amount have been adjusted in this month bill and it will be due next month, I always make the payment before due date. all the detail have been given below in mail trail, they are harreshing the customer and these office appointed by the TRAI to resolve customers greviance, instead of that working in behast of these telecom company as poppet of them and challenging to go to TRAI or Consumer Forum to resolve the problem,
I need that my problem will be taken care and resolve ASAP.
Thanks & Regards
Ajai Bajpai


Dear Mr. Bajpai,

Thank you for contacting Airtel.

You had expressed concern over payment debited thrice from your account for your Airtel mobile number [protected].

We understand your concern and will work towards resolving the same.

We regret the delay in responding to your mail.

As per your previous mail dated 09/09/09, we wish to confirm that, we are in receipt of your payment of Rs. 479.37(thrice) and there is an excess amount of Rs. 958.74/- reflecting in your account for your Airtel mobile number.

You could also know your account details by dialing *121# (toll free).

Further, with regard to you request over excess amount refund of Rs. 958.74/- has been registered and your service request number is 28339216.

We would revert to you on or before 24/09/09 and we request you to bear such time with us.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards


Abdul Abeeth
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@in.ibm.com
To: [protected]@airtelindia.com
Cc:
Sent: 10/09/2009 18:14:20
Subject: Re: Mobile No. [protected], BILL NO 73151965 DT 09.08.2009 AMOUNT 479.37 HAVE BEEN CHARGED THREE TIMES TO MY CREDIT CARD [|BAL|[protected]|[protected]|]

Hi
Its very surprising ... that you people don t get the mobile no through bill no and detail and providing reply after a week ...with no proper reason Any way giving mobile no herewith for your ready reference...as many times you require: [protected] [protected] [protected] [protected] [protected]
Thanks Regards
Ajai Bajpai

W R Grace
7500 Grace Drive
Columbia MD 21044
Phone: +[protected]
Fax: +[protected]
Email: Ajai.[protected]@grace.com


From: [protected]@airtelindia.com
To: Ajai Bajpai India [protected]@IBMIN
Date:[protected]:34 AM
Subject: Re: BILL NO 73151965 DT 09.08.2009 AMOUNT 479.37 HAVE BEEN CHARGED THREE TIMES TO MY CREDIT CARD [ BAL [protected][protected] ]

________________________________




Dear Mr.Ajai


Thank you for contacting Airtel.


You have expressed concern over debit of your bill amount thrice from your bank account for your Airtel number.


We regret for the delay in respondin gto your mail.


We regret to inform you that we are unable to take further action on the same as the mobile number is not addressed in your mail.

We request you to kindly revert to us with the Airtel postpaid mobile number to initiate further action. We realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.


For further assistance mail us at [protected]@airtelindia.com mailto:[protected]@airtelindia.com .

We value your association with Airtel.

Warm Regards

Anand S
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@in.ibm.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:27:15
Subject: Bill no 73151965 dt 09.08.2009 Amount 479.37 have been charged three times to my credit card

Hello
My last Month Bill no 73151965 dt 09.08.2009 Amount 479.37 have been charged three times to my credit card of Citibank same hve been showing in your site my account in payment view also screen shot of same attached herewith for your reference.


But that have been not returned till date to my Citibank card account
Kindly refund the amount 958.74 ASAP.
Thanks Regards
Ajai Bajpai

W R Grace
7500 Grace Drive
Columbia MD 21044
Phone: +[protected]
Fax: +[protected]
Email: Ajai.[protected]@grace.com

Airtel — Network Coverage issue at home

I am using airtel number [protected]. I have been raising the complaints regaring network issues at home from Sept, 2008

I have raised the complaints with customer care, nodal officer and then appellate officer...but all are ignorant.

My previous no. [protected] has an outstanding of Rs.3000 which has been disconnected. I have been using the no. for more than 4 years. Your credit control people from Kormangala and Sarjapur called my wife on her no. from [protected] have used abusive languages to get access to my new. The person named Anjali & Preethi have gone to an extent scolding in filthy languages to get my new no. and contact details.
If this is the case customers are being handled then its high time we customers start talking abt this in the forum and bring it to the peoples attention.

Yesterday yesterday there a airtelmobiletv on airtel live i had it download it and subscribe 40 pack for all channel for a week which day i had subscribe in night it show that ur service is expaired iam socked so please restart my airtelmobiletv other vice return my money please please my mobile number is [protected] ok.

sir,
i am resident in Delhi, i have postpaid connection and you activated GPRS without my permission and i can't pay any amount regarding GPRS.
thank's
priyanka sachan

I Vishal Shankar(delhi), was using airtel mobile number [protected]. Total amount due was some where Rs 5000 out of which i initially paid Rs 1000. On the same date of payment of Rs 1000 my outgoing call from said number was barred. Then i stop using the number and get new number. From some sources i start getting call from Ashok Mobile Number -[protected], & Rajender Mobile Number-[protected].I told them that i will pay the amount soonest.But due to some anavoidable reason, i was not able to deposit the amount.Than Ashok start calling on my relatives number from [protected] and talked with them using abusive language. Today when i called back on same number, he satrted talking to me in same abusive languages and start using words like 'bakwaas mat kar" and all. He also called on one of relative number who is staying in Himachal '[protected]' and said 'maar diya ' sumthing like that bcoz of which my relatives were so tensed and worried tht they call me and ask if i am ok.When i talked to Ashok he was so rude in words. He said that he is moving my name to there recovery agency and they will handle in there way.I am scared of my life, so left with no other option other then approaching to police. Sending one copy to Airtel and other to Commissioner of police.Also filing FIR against Ashok.

Dear Sir/Madam,

Good Morning!!!

This is to inform you that we had made complains to you several times with regard to the poor connectivity at our office premises but I hope all our efforts were futile & had fallen on deaf ears.

We are still in same peril & it is consistently tarnishing our company's reputation very badly in the global market.

Owing to bad connectivity, we are unable to make a proper follow-up with our foreign counterparts. If this situation continues, we are sorry to say that we all will make an initiative to shift over from your connection to some other reliable one.

In response to our earlier mails, few telecom engineers from your esteemed organisation, had visited our office. Despite of lessening the problem, their visit had compound it manifold.

We once again request you to look into the matter on urgent basis.

Thanking you,

Vineesh. V. Menon,
Microgene Diagnostic Systems Pvt. Ltd.,
F-806, Vikram Tower, Rajendra Place,
New Delhi - 110 008.
Ph.[protected]

sir i am 24 age girl and i am student so sir please help me, , , , this mobile . number give me threat of rapping me and killing me so do something please ...[protected]

This complaint regarding Airtel Customer care People and Airtel Dealer.My out
going & incoming Calls are Disconneted before 5 day without my notice. My No. [protected]

Airtel Postpaid — RANGE PROBLEM AND SERVICE PROBLEM

HELLO,
since 2 and half year i am airtel postpaid customer iam staying at deolali camp,lam road,nasik.
i am not able to get clear network and range through the area i live infact in my home also i dont get network at all.
kindly do the needful

Hello
Iam Saurabh Sinha costumer with Airtel from the last 6 yrs, I had a new connection a yr back [protected] (post paid)
and discontinued with old connection [protected] and add on [protected], . which your company converted to prepaid .
now [protected] in active as prepaid but im not able to send any sms from that for this i had made several complaints to your costumer care cell at least 10 times some got my message centre no. changed, some said to send a sms to [protected], i was also asked to send my feed back at876 as yes or no by sms but what a joke, how can i send any sms when im not able to send any sms PLEASAE look into this problem as such problem should had been solved much earlier as we see the reputation of your organisation, and it took 5 days problem still persisting, kindly do the need fil or unfortunately i have to discontinue my all connections of airtel


looking for a quick response

Saurabh Sinha

Dear Sir,
We are having 3 Airtel connections in the name of Mr Neeraj Chauhan ([protected], [protected], [protected]). The last bill was paid before the due date and same was debited timely still we are troubled with your irrelevant calls. Everyday we are getting 3-4 calls. Though we have confirmed the details & marked a mail with the scanned copy o[censored]pdated passbook. Are your systems so poor that you keep on irritating the customers like this????????????? Is this the way you people serve your customers?????????????
We request you to look into the matter & make sure that this wont repeat in future.
Thanks & Regards
Seema Khatwani

Dear Customer Care,

I was applying for a new airtel landline & broadband connection in between 16th to 19th dec 09. But still connection is not installed. A have also called up your Customer Care Executive bud did not get positive response, They are just harassing me since 19th Dec. Every time they promised me that your connection install within 72 hrs.

I also made the payment in cash at the time of form submission & verification and documentation are also done. Your Representative (Mr Tushar) I don’t know what is his Full name work at Sector 57 Office did not pick my phone call. Really I feel very bad.

I don’t know what happen your CCE was tell me your connection is installed but there is nothing.

I Am waiting for Good response from you, please do needful.

My Detail

Vikash vishwakarma
Mob No – [protected]
Mail Id – [protected]@rediffmail.com
Airtel Form No -2037456
Airtel complain No[protected]
Airtel Complain no[protected]

Sirohi Estates
106,Antriksh Bhawan,
22 K.G Marg, New Delhi-110001

To,

The manager;
Bharti Airtel Limited,
Qutab Ambience (at Qutab Minar), Mehrauli Road,
New Delhi – 110030


Sub : Complaint about Broadband connection not working from 2 month to till date.

Dear Sir,

I am disappointed because our Airtel broadband connection Ph. No. is[protected] not working last 2 month to till date. Provided your service was unsatisfactory.Because your Airtel customer service center not giving me positive response and you also not given me clear reply . I have given you atleast 3-4 mails. Please give me clear the answer of my Question. My office in Antriksh Bhawan, 22, K.G.Marg, New Delhi-110001.

To resolve the problem I request you to take the action seriously as soon as possible . I look forward to hearing from you and to a resolution of this problem. I will wait for your response. Please contact me at the my mail id or above address or by phone [[protected] Sanjay Sirohi].

Yours sincerely,

Sanjay Sirohi
106, Antriksh Bhawan,
22 K.G Marg, New Delhi-110001

I havebeen requesting to customer care officer to send me the login id and password so that i can check my bills on line .I have already submitted the registeration form in faridabad Airtel office.I request you to send me the password and login id ASAP

Hi,
I got a call from your company for a landline connection at my place on 9th May 2008, and a representative(Mr Rajeev) from your company from B-38/C1, sector 57, Noida office came to my residence for the formalities .I had given him the documents required by him for a new landline connection with a cheque of Rs 500/-(Ch No 674854-Std.Chartered Bank dated 10/5/2008), and assured me that the landline connection will be provided me positively with in two days.

After 2 days when I had contacted the customer care no[protected] and informed that ths connection is still not done at my residence, got a reply that it will take 6 working days

After 6 days when I went to your showroom situated at sector 25 market at Noida and requested to update me on the status, Mr Vikram ignored me and told me that they are not able to solve my problem as they dont deal with the Landline connections of AIRTEL.(not mentioned anywhere at showroom)

Now, after 13 days somehow I am able to contact at your sector 57 office at Noida on tel no 4444121, spoken to your customer care executive and got a reply that they are not able to provide me the connectionas they do not have the availiblity of TAG near my house.

just want to know :

1) if the availablity of TAG is not there why I was not informed on priority .

2)If you are not able to give me the connection why you had deducted Rs 500/-from my bank account.

3)Are u able to give me some alternative or not.(except refund of Rs 500/-)

Requested you to please revert asap otherwise I have to take the necessary action and lodge a complaint to the concern authority.


Punit Sahaya
[protected]

Cont...

Recpt No 211005
Appliction Form NO:n379531 Dtd 10/05/2008
My Address:N-106.sECTOR 25, jalvayu Vihar, Noida -201301

Punit Sahaya
[protected]

Dear Greeting,
Iam request you to disconnected my Airtel Connection, 2-3 time iam requested in your Airtel team but unfortunatly there are no response, 2 june iam write first application and today is 26--6-08, so i will request you please disconnect my airtel connection conection in this week either i went to go outside delhi and not pay any biil.
Regards
Ajay khadwal
[protected]

Dear Sir,
I am using airtel landline connection in gwalior for the last 12 months, now i have shifted my residence to new adress, for that i have made shifting on 25/06/08, now your executive is telling that we are not able to shift as 300 mtr cable is to be used and for that they are not getting approval. Since ur service is good i want to continue with the same connection, u plz see to it that it can happen or not.phone no:[protected], give me reply ASAP

Illegal deduction from my account of mobile no. [protected]

Sorry to say that without any use amount has been deducted for
Rs. 7/- as above repeatedly, please take necessary action and do the needful.

Several complain has been lodged in your customer care bearing no.121

Thanking you,

priyanka kumari
mobile no. [protected]

Airtel Telephone booth — Excess billing

I have made acall to U S for 29 minutes on 12 th july 2008 from an Airtell telephone booth at trivandrum kerala (Booth tele No:[protected]) I got a surprising bill for Rs. 597/- . According to Airtell the rate for US is @6.40/min. So the actual billing should be for around Rs.189.50 including service charge.
I have made complait aginst this for the respective aritell office.till now I didnt get a reply !

Really I dont know where to complaint . In their websit e there is no email Id or any telephone no for this.

can somebody help me for this??

Dear Sir/Mam,

I was a customer of airtel Connection for both broadband & telecomunication[protected]. On 15 th Feb I had given a Application form to dis connect my connection & on 12/05/08 customer care officer told me that you have due of 300 & after paying as full & final payment you connection will be disconnected. But after paying 300 rupees as full & final settlement, which I do have the Receipt with me, I am getting messages from the company & also payment collection team coming for fee's for use of the connection.

In this case I have talked to the customer care executive's & some of them say's your service was disconnected & some say's your service is still continuing . So Plz suggest me what to do ? in this Situation

This is not the type of Response that a customer want's from a Leader in Tele communication Industry.


Thanks & Regards,
Satinder Sharma
Associate Credit
[protected]

hi,
i am Mohd. Imran and i am airtel post paid connection user i have a greviance which i have been addressing from last 1 week,
actually i enrolled myself to airtel post paid connection the no is [protected] on june 7th 2008 by making an advance rental of Rs. 1000/- in name of bharti airtel and my limit was of 1500 rs and the usage i made was Rs.1074 in just 2 weeks which includes value addded servicews og internet as well but my number was permanently disconnected and the reason was not conveyed to me i tried regularly to reach customer service department just to confirm that why the no. is not working but i failed because 121 was also not working from my no. though i dont have any other airtel no so cant reached to the concerned person and suffered huge loosses in terms of monetary loss as well as repotatin in from of my business customer amd i was warned from my boss becaue of communication gap which was caused due to airtel. there were certain flaws made by airtel which are mentioned below:
1-Marketing Executive didnt reached at my home on given time to verify as i waited till extra two hrs also.
2-No information was conveyed from customer department as to they are barring my no.
3-The bill was generated on 24th of june 2008 and still not reached my home.
4-I was totally unaware of my billing amount of [protected] and the sim turned useless.
5- Customer care department was also barred from my phone.

Sir,
After all this blunder i was very badly hurt by this issue because it made me stand in front of my management to anwer for the lossed caused by me in not communication to my clients.
On 6th jully i again took a post paid connection on my name and same address ie, [protected] and this is a plan of 250 Rs in which i get 500 min talk time also but on 15th-o7-08 this no, . was also barred becaue it crossed the credid limit which i understand was quite obvious also so i get in touch with customer care dept. and addressd my problem and they assured me that if i can p[ay Rs 1000 payment on this no then only the can be able to unbar my no. so i made the payment of Rs.1000 against this no. as the ebill id is [protected] and after making the payment also my no is not been unbard when i asked again to CC dept they told me this thing has been done because of my earlier connection is have certain O/s amount and for that i told them to handle this case properly and they should have send me the bill for my earlier connection [protected] and then only i woulsd come to know how much is the billing amount and then followed by this if incare i fail to make the payment they can take the action againg me what ever they feel correct. but really i am very pissed by this act of the depatment that they kept my payment of 1000 which i made through easybill payment on 16th july08 to unbard my current connection ie [protected]. please send me a proper bill and kindly allor a credit time to make the payment. and i think this is the limit to give me tension and let me down on my professional ground from airtel being a loyal customer to airtel i never though of being reuined like this.

Though i request you to kindly address this issue as it is a very serious matter for me againg i am facing the same problem as earlies.
Hope to get the fair judgment.
please conact me at [protected] as income is open on this no.

Dear Sir,

We are using PRI Lines 9000 Plan taken from Bharti Airtel Services. After several reminders to bharti airtel regarding proper installation, but nobody even respoding. Mr.Vijay Dube (sales person) he promised on 05th July 08 that within 1 week he will settle the mater but still its not yet completed.
Proper installation like
1.Internet broadband connection not done.

2.Vedio conference not provided.

3. 5 instruments free basis has not provided.

4. Headset not given.

Dear Sir,

We are using PRI Lines 9000 Plan taken from Bharti Airtel Services. After several reminders to bharti airtel regarding proper installation, but nobody even respoding. Mr.Vijay Dube (sales person) he promised on 05th July 08 that within 1 week he will settle the mater but still its not yet completed.
Proper installation like
1.Internet broadband connection not done.

2.Vedio conference not provided.

3. 5 instruments free basis has not provided.

4. Headset not given

Hope to get the fair judgment.

Please contact me at 66624670

Dear Sir,
I am using airtel landline connection in mecheda ( MIDNAPORE ) for the last 18 months approx, now i have shifted my landline connection to new address Sukchar Panchanantala ( KOLKATA-700 115 ), for that i have made shifting landline on 17/08/08. Now, I am not unable to access this connection because, display is showing searching---continue.
Since ur service is good i want to continue with the same connection, u plz see to it that it can happen or not.phone no:-[protected], give me reply ASAP

i am disappointed because our Airtel land line connection Ph. No. is[protected] not working last 1 week to till date. Provided your service was unsatisfactory.Because your Airtel customer service center not giving me positive response and you also not given me clear reply . . Please give me clear the answer of my Question. My office in excellent credit services bala 2/5 lic colony cbe.

To resolve the problem I request you to take the action seriously as soon as possible . I look forward to hearing from you and to a resolution of this problem. I will wait for your response. Please contact me at the my mail id or above address or by phone [[protected] bala].

Yours sincerely,
bala
2/5 lic colony
cbe

Hi,
Please go through the trailing mail, for Post to Pre Migration of Airtel. No [protected], Mah & Goa, Bill and unbill paid as well as documents also submitted.
But Still my issue not resolved.For Details pl go through the below attached mail.
Kindly look into matter...

Regards
Siddiqui Absar Un Nabi
Mobile.No
[protected]
----- Forwarded Message ----
From: Siddiqui Absarun Nabi <[protected]@yahoo.com>
To: [protected]@airtelindia.com; [protected]@airtelindia.in; [protected]@airtel.in
Cc: alok.[protected]@airtelindia.in
Sent: Saturday, August 23, 2008 4:01:33 PM
Subject: Fw: Fw: Fw: Fw: (Mobile No:=[protected] ) Fw: ASKING Rs 1500/- Bribe for Post to Pre Conversion to a Gold Segment by JAVEED Cust Care Executive - [protected] Message From Siddiqui Absarun Nabi <[protected]@yahoo.com> [REF:[protected]]


Hi,

As per trailing mail, Pl find the details :-

1. Name of the sales executive - Shaikh Javed, - [protected]
2. Customer Care Head - Shaikh Muneer, - [protected]
3. Showroom Manager - Ms Renu, -
4. Contact number of the sales executive - [protected]
5. Contact number of Customer Care Head - [protected]

6. Name of the Airtel Relationship Center.- Plus Cellular, Nirala Bazar, Aurangabad -431001 (M.S)

This issue is pending since last 10 days after the payments & Submission of documents for Post to Pre Migration.

My Contact Details -
Siddiqui Absar Un Nabi
Mobile No - [protected]

Hence wants the number to be migrated and wants to see action against the alleged employees.Who were misguiding customers and not providing proper service to us.
As I am not only fighting for my rights but also for other customers too, Hence Provide the complete resolution to my issue and migrate my number into prepaid as I wants to use it.


Thanks & Regards
Advocate Siddiqui Absarun Nabi
Alternate Contact No - [protected]

----- Forwarded Message ----
From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>
To: [protected]@yahoo.com
Sent: Saturday, August 23, 2008 2:50:25 PM
Subject: Re: Fw: Fw: Fw: (Mobile No:=[protected] ) Fw: ASKING Rs 1500/- Bribe for Post to Pre Conversion to a Gold Segment by JAVEED Cust Care Executive - [protected] Message From Siddiqui Absarun Nabi <[protected]@yahoo.com> [REF:[protected]]

Dear Mr. Siddiqui,

Thank you for contacting Airtel.

We understand your previous interaction dated 18/08/2008, you have expressed concern over the delay in converting form Postpaid to Prepaid for your Airtel number [protected].

We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.

Further, we take pride in enchanting our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.

However, we are unable to process your concern as the details provided are not sufficient to take necessary action and despite our best efforts, we have been unable to establish contact with you.

Hence, we request you to provide the below mentioned details where you submitted the documents to enable us to initiate further action regarding your concern:

1. Name of the sales executive.
2. Contact number of the sales executive.
3. Name of the Airtel Relationship Center.

For further assistance, email us at [protected]@airtelindia.com or message us on 121(Toll free).

We value your association with Airtel.

Warm Regards,

Devakumar
Customer Care Executive
Bharti Airtel Limited.

---- Original Message ----


Kindly revert the same as still waiting for reply and the case is pending
since last 10 days and still resolution not get.As per trailing mail
already given a TAT of 24 Hrs max to resolve the issue.Else ready to face
legal consiquency (Consumer Court), And the issue will be handed over to
Print media, News Channels, (Halla [protected]@ ZEE NEWS, [protected]@ CNBC
AWAAZ...etc).
Case Will Be file against:-

1) Mr.Shaikh Javed
2) Mr.Shaikh Muneer
3) Bharti Airtel Limited
4) Plus Cellular
5) Lady Manager of Franchise

Pl take a note

Thanks & Regards
Advocate Siddiqui Absarun Nabi
Alternate Contact No - [protected]


----- Forwarded Message ----
From: Siddiqui Absarun Nabi <[protected]@yahoo.com>
To: [protected]@airtelindia.com; [protected]@airtelindia.in; [protected]@airtel.in
Cc: alok.[protected]@airtel.in
Sent: Friday, August 22, 2008 1:53:41 PM
Subject: Fw: Fw: Fw: (Mobile No:=[protected] ) Fw: ASKING Rs 1500/- Bribe
for Post to Pre Conversion to a Gold Segment by JAVEED Cust Care Executive
- [protected] Message From Siddiqui Absarun Nabi
<[protected]@yahoo.com> [REF:[protected]]

Hi,

Yesterday morning I had visited your Airtel Franchise "Plus Cellular",
There i had paid the said amount of Rs 150/- as per trailing mail as well
submitted Post to Pre Migration Form, Passport Size Photo, ?Id Proof -
Driving Lic, Address Proof - BSNL Bill, which is also scanned and attached
below in the mail.

There I had met Mr. Shaikh Munner- Customer Care Head, Mr.Javed- Customer
Care Exe, & Lady Store Incharge. Also Spoken to do the migration of my
number as already i had paid my all outstanding amount, bill + unbill + Rs
150/- mig charges. Hence also documentation also submitted there.They had
provided me a Prepaid Blank Sim[protected], But again they had
repeated the same thing my number will not be migrated in prepaid and if
wants then have to pay Number Charges.

Now this is the last time i am again sending all the details which has been
communicated to me earlier, take this issue very seriously as if now my
migration will not be done in within 24 hours, then i had no way but to go
for a legal step as well as I will escalate this issue to all media News
channel with a mail copy of complete discussion which i have been
communicating to your representative as well ur local offices as well as
local executives, against company for mis guiding customer, and asking for
bribe for Post to Pre forcefully, as well as for Menal & Financial
harresment which has been suffered due to illegal demand, / Policy of a such
a big brand like AIRTEL.

As Mr Shaikh Munner said me "That 121 is mis guiding me and it is not
possible to migrate ur number in prepaid, if wants to migrate you have to
pay Rs 5000/- otherwise continue in postpaid.
Due to my personel reason i want my number has to be converted into prepaid
Lifetime.So Now its upto you to finally resolve my issue and provide me a
resolution.
Till Now I had not get any support from your office for the resolution/
customer service, As customer I am only has to call or mail or visit ur
airtel franchise for resolution.Also yerterday when i had visited ur
franchise to complete my formalities again i had faced a rudely behaiviour
from ur staff members Mr Javed said me that why i had marked a mail now you
can do a mail to delhi, mumbai, pune anywere in India and Hence now ur
number will not be migarted "Tumne mail kiyun kiya, ab tum bas mail karte
raho kahi bhi - Mumbai, Delhi, Pune, lekin kuch bhi karlo tumhara number
nahi prepaid honga"
Kindly note for the same and revert me within 24 Hrs

Thanks & Regards
Advocate Siddiqui Absarun Nabi
Alternate Contact No - [protected]



----- Forwarded Message ----
From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>
To: [protected]@yahoo.com
Sent: Monday, August 18, 2008 6:53:16 PM
Subject: Re: Fw: Fw: (Mobile No:=[protected] ) Fw: ASKING Rs 1500/- Bribe
for Post to Pre Conversion to a Gold Segment by JAVEED Cust Care Executive
- [protected] Message From Siddiqui Absarun Nabi
<[protected]@yahoo.com> [REF:[protected]]

Dear Mr. Siddiqui,

Thank you for contacting Airtel.

We understand from your previous interaction dated 17/08/08, you have
expressed concern over converting your Postpaid mobile number to Prepaid
for your Airtel number [protected].

We understand your concern and will work towards resolving the same.

We request you to submit the following documents at your nearest Airtel
Relationship Centre.

1.??? Address proof
2.??? Photo ID proof
3.??? 1 Passport size photo

There is a one time charge of Rs.150/- for transferring your Postpaid
number into Prepaid and you can retain the same mobile number in prepaid.
Your Airtel postpaid number will be transferred to prepaid within 24 hours
of receiving your documents.

Please be informed that the excess balance will be transferred to your
prepaid account after your last bill gets generated and any shortfall
balance will be recovered from the available balance in prepaid account.

The excess credit balance if any in your Postpaid account will be
transferred to your Prepaid account after your final bill (Post Suspension)
get generated.

Kindly send a message as PL <location> to 121 (toll free) to know the
nearest Airtel Relationship address.

Further, we would like to confirm that we have received your payment of
Rs.2, 782/-? and Rs.153/- on 18/08/08 through selfcare payment.

Alternatively, you can also send a message as PYMT to 121 (toll free) or
dial 12114 (toll free) to know the last 3 months payment details.

For further assistance, mail us at [protected]@airtelindia.com or message to 121
(toll free).

We value your association with Airtel.

Warm Regards,

Vasanth
Customer Care Executive
Bharti Airtel Limited

---- Original Message ----

Hi,

As per your last message rcvd regarding the bill payment of?billed &
unbilled amount (Rs 2832.48/- + Rs.101.20/-?) = 2933.68 /-?for ?Postpaid to
Prepaid Migration.
Hence I had visited to your Franchise and made a total payment of Rs 2935/-
by cash payment.

Bill Payment Rcpt-1)
ARC Code??? ??? : 305053
ARC Name?????? : Plus Cellular
Amount Rs????????:???Rs 2782/-
Serial No?????????????:???0028
Transaction Id???:???[protected]


Bill Payment Rcpt-2)
ARC Code??? ??? : 305053
ARC Name?????? : Plus Cellular
Amount Rs????????:???Rs 153/-
Serial No?????????????:???0030
Transaction Id???:???[protected]

Hence Kindly take a note for bill payment, Now Kindly arrange a New Blank
Sim Card for Post To Pre Migration. Also update me on my alt contact no -
[protected] for further details as from last 5 days all are just forwarding
a mail not getting proper resolution to my complaint.From my side I am very
very clear against my account and crediblity.
Now Just wants to see a action against your crupt customer care executive
Mr Javed, And wants my post to pre migration done.
Do Call me for any further details also update the bill Payment done.

Thanks & Regards
Advocate Siddiqui Absarun Nabi
Alternate Contact No - [protected]


----- Forwarded Message ----
From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>
To: [protected]@yahoo.com
Sent: Sunday, August 17, 2008 2:53:27 PM
Subject: Re: Fw: (Mobile No:=[protected] ) Fw: ASKING Rs 1500/- Bribe for
Post to Pre Conversion to a Gold Segment by JAVEED Cust Care Executive -
[protected] Message From Siddiqui Absarun Nabi
<[protected]@yahoo.com> [REF:[protected]]

Dear Mr. Siddiqui,

Thank you for contacting Airtel.

We understand from your previous interaction dated 16/08/2008 that you have
expressed concern over Sales Representative and conversion of postpaid to
prepaid for your Airtel number [protected].

We understand your concern and will work towards resolving the same.

We completely comprehend your viewpoint and sincerely apologize for any
difficulty caused to you by our Customer service department.

We take pride in enchanting our customers with our responsive and friendly
approach.? It has always been our constant endeavor to ensure, that our
customers are delighted by our inimitable approach.

As informed you earlier, we request you to kindly revert after clearing the
billed and unbilled amount till the date of request in order to process
your request regarding the conversion of postpaid to prepaid.

Please be informed that there is an outstanding amount of Rs.2832.48/- for
the bill dated 09/08/08 and the unbilled amount is Rs.101.20/- till the
date on 14/08/08. Request you to clear the outstanding for us to do the
needful at the earliest.

For further assistance, email us at [protected]@airtelindia.com or message us on
121(Toll free).

We value your association with Airtel.

Warm Regards,

Aishwarya
Customer Care Executive
Bharti Airtel Limited


---- Original Message ----

I want to see action against that irresponsible behaiviour of that cust
care executive with a applogise letter from the company also resolution to
my concern issue mentioning the total charges payable to me for Post to Pre
conversion as well as i will not pay the charges for the delay cause due to
your executive behaviour, Hence rental after 14th August 08, is not payable
to me as I has already aproached to your outlet for migration but the
resolution was not provided to me.
For Details Call Me - [protected]

Regards
Advocate Siddiqui Absarun Nabi
Alternate Contact No - [protected]


----- Forwarded Message ----
From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>
To: [protected]@yahoo.com
Sent: Saturday, August 16, 2008 6:58:20 AM
Subject: Re: (Mobile No:=[protected] ) Fw: ASKING Rs 1500/- Bribe for Post
to Pre Conversion to a Gold Segment by JAVEED Cust Care Executive -
[protected] Message From Siddiqui Absarun Nabi
<[protected]@yahoo.com> [REF:[protected]]

Dear Mr. Siddiqui,

Thank you for contacting Airtel.

We understand from your previous interaction dated 14/08/2008, you have
expressed concern over rude behavior of sales executive for your Airtel
number [protected].

We understand your concern and will work towards resolving the same.

We would also like to inform you that your concern has already been
highlighted to the higher authorities to take necessary disciplinary action
in this regards, so that the same nature of incident will not occur in the
future.

For further assistance, mail us at [protected]@airtelindia.com or message to 121
(toll free).

We value your association with Airtel.

Warm Regards,

Devakumar
Customer Care Executive
Bharti Airtel Limited.


---- Original Message ----

Good Morning,

Two days before i had already launched my complaint against poor & Curpt
customer service provided by Cust Care Executive - Mr.Javed at your
franchise ("Plus Cellular", Nirala Bazar, Aurangabad)...Still I am
waiting for the resolution of my complaint and the serious action against
curpt Executive sitting at?reception &?asking for bribe against customer
service.Hence issue is not resolved yet!!!
This is a concern issue which I will take very highly as this is not only
happens to me but also other customers who are coming to AIRTEL for
service.
Revert me with proper response to my complaint with in 24 hrrs.

Regards
Advocate Siddiqui Absarun Nabi
Alternate Contact No - [protected]



----- Forwarded Message ----
From: Siddiqui Absarun Nabi <[protected]@yahoo.com>
To: [protected]@airtelindia.com
Cc: [protected]@airtelindia.in
Sent: Thursday, August 14, 2008 3:21:04 PM
Subject: ASKING Rs 1500/- Bribe for Post to Pre Conversion to a Gold
Segment by JAVEED Cust Care Executive - [protected]

Good Afternoon,

I am Siddiqui Absarun Nabi using Airtel Mobile connection since 28th Nov
2006 with an monthly average billing of Rs 1200/- per month with regular
bill payments.
My Mobile Number is -: [protected], Account No[protected], ?Today I
had visited?your Airtel Franchise ["Plus Cellular", Nirala Bazar,
Aurangabad -431001 (M.S) ]?for bill payment of my mobile connection of Rs
2933/-
There I had meet your Customer Care Executive - Mr Shaikh Javeed, To
convert my postpaid connection to prepaid. I?was ready to pay my whole
outstanding amount as well as my unbill amount and Lifetime Recharge
amount..., Also ready to pay Migration charges if any...But I am
really very very shocked when Mr. Javeed said me to pay additional Rs
1500/- for NUMBER CHARGES as he told me that its a GOLD NUMBER ...When I
asked him why I had to pay such kind of charges, Pl look into policies as
already I am using the same number since last? 2 years, He was very rudely
talking to me, and said "Agar tumko Prepaid karna hai toh yeh Rs 1500/-
number charges bharna hi padega, nahin toh prepaid migrate nahin honga"
"Jo HO Sakta tumse Karlo, Mera Yahan Koi kuch bhi nahi bigaad sakta"
As Airtel is such a big brand, if providing such a cheap kind of service to
a gold segment customer...My self?and my all friends as well as all
relatives on an avg currently using 7-8 Airtel Connections indivisually,
will go for cancelation of connection.

I want strict action to be taken against such kind of Customer Care
Executive - Mr. Javeed?who does'nt knew to how to speak politely to a gold
segment customer.I am waiting for your revert immediately, Otherwise I will
move to consumer court for my rights.

I am a lawyer, very well know to fight for my rights...Its a clear
case of asking bribe against customer service, As again I am ready to pay
my Bill + Un bill + LTV Recharge amount + Post to Pre mig charges...If any
(But I WILL NOT PAY ANY NUMBER CHARGES)
Otherwise I will terminate my all friends and family Airtel Connection and
file a case in court for further process.
Pl take a note and take a concern issue positively for customer service.

Thanks & Regards
Advocate Siddiqui Absarun Nabi
Alternate Contact No - [protected]

im one cutumer o[censored]r orzanization, and im using ur service last 4 yrs, my mobile number is [protected] and billing address, b-315 avas vikas colony Rampur,

but im highly unstisfy with ur custumer care executive service..



1- in ur pyment depratmnt, daily they calling me 30 or 40 times.. the number is

[protected],[protected],[protected]..and many numbers, they calling me on this number, reson- i knw only 500 rupees remain in my pervious bill, and due some busy seduling in fdelhi superm court, im unable to pymnt, but it not meaning they calling me daily 30-40 times



2- i compaint in 121 service on date 1/oct and 2 oct( at 1pm), ur exective not store my compailt, and they miss behaviur with me, ok, if i not paid thn u can dissconnct my connction, but my creadit limits also 18000 and im ur pletinum custumer, abut my profeesional, im advocate in high court uttranchal...



3- daily u calling me 30 or 40 times, r u fallow the Suprem court guidlines



4- R u think ur exective doing gud work... i thought, u should need to take desipilary action agaist him/her otherwise very soon i will give u the notice to my mentail haerrisment...





Regards,
Atul Sharma
[protected]

you can contact the consumer court in kerala regarding this .
write to the court with all the essentials and attach a xerox copy of the bills (never put original bill) along with.
definitely your problem will be solved.
also you can provide the complains you hade so far in thid regard...

To
The customer care
Bharti Airtel (west)

Sub; - Landline telephone No.[protected], in name of Rajiv Mehrotra, R/o C-69 Sector-41 Noida.

Sir,

I always write Cheque of correct amount on the due date as mention in ur invoice but u always send the cheque before the date mentioned on the cheque. This results in non payment from the bank, If it was presented on correct date there would have been no problem from Bank. This also causes problem for me in reconcilling my bank account. You are therefore advised to present the Cheques on the date mentioned not before that. If in future this happens again I will take possible legal step.

Yours truly
Rajiv Mehrotra

Airtel broadband(Landline telephone) — Regarding my bill details for the month nov,dec 2008

I have got your airtel broadband connection with a landline telephone connected.Am i need of the incoming and outgoing calls from that particular LANDLINE NUMBER[protected], several times i have posted complaint regarding this to your customercare 121, but no response
they are saying that my number is not in correct format and askin for airtel mobile number format.
BUT THE THING IS I NEED THE BILL DETAILS FOR MY LANDLINE NUMBER, Hope atleast this time you'l respond positiveeely

Sir

This is with reference to a complaint related to our landline number[protected].
When we took a telephone, we requested for a scheme - "Friends & Family - F & F".
We were told that since we were new customers, the scheme would be given to us after 2 to 3 months.

After this duration, when we called 121 on 12 January, 2009 (Reference number[protected] we were told by Mr. Puneet that it will be activated within 24 hours. However, this was not done.

We called 121 again on 13 January, 2009 (Reference number[protected] Ms. Shalu said that I am a senior officer and this scheme cannot be given to us.

What, as a customer, am I to do in such a case where two employees from the same esteemed organisation give different statements?

We contacted 121 again on 19 January, 2009 (Reference number[protected] Mr. Rohit told that this scheme will be activated within 24 hours.

Can you please tell us our reaction now? How many times should we call at 121? This behaviour is ridiculous and irresponsible.

Moreover, some of your 121 call attendants are very impolite and unhelpful.
In these times of recession, when people are not getting jobs, don't you think such persons should understand their job responsibility and be thankful to God that they have a secured job?

This entire exercise has caused us lot of mental strain and stressed us too.

We would appreciate your timely action in this regard.

Thanks & Regards,

Dear sir,
i have paid my airtel bill .mobileno [protected]. still not activated. Your collection executive cheating me. two times mailed you .your auto generated message says that we will revert back within 72 hrs. no one responded still 144hrs.my contact no is [protected]. kindly do the needful.in my complint mail i attached paid bill also.

my phone no.is 4031494 from gwalior my landline phone has been dead but net is working properly so my reqest is please check my phone

air tel mobile connection and mobile store — connection not working since two weeks

air tel pre paid connection was taken on 5.4.2009 the number of which is[protected]. connection worked for two but later incoming got discontinued. I contacted moble store from where I got new cell phone and air tel connection where I was assured that incoming will be activated by evening. I waited for two days and when not activated I again contact mobile store where I was told to cotact airtel office. I went there on 9th april and gave complaint for which I receied message of complaint vide its number/ref nu. [protected]. I was told that the number will working within 24 hcourt. I waited again for two days. Again I contacted airtel office sector 35 on 13/4 again I was told that the number will be working within 24 hcourt. To my surprise, now outgoing was also stopped. I again contacted mobile store and airtel office on 17.4.09 again same reply was given that your connection will be restored by evening/morning of 18.4.2009. Today When I contacted one of the representative of airtel office at his moble number [protected], Mr. Kultej working with airtel office sector 35 to whom I consuctively met 3 times with my complaint I was told to contact after some time. The way I have been dealt with by airtel is found shocking. The aforesaid shock has forced me to submit compliant whic I think can help me.
waiting for prompt reply and action.

airtel amd mobile store — sim not working since two weeks

WORST AFTERSALE SERVICE BY AIRTEL

airtel is proving to be the worst service provider amongst its competitors. It's bosses are sleeping ignoring clients grievances. The day is not away when customer will not look at it. It is still not late for its bosses to wake up and look at after sale services. Following is the horrific experince I have also faced rather still facing:
I bougt a new mobile from mobile store and airtel connection (prepaid) for mobile store, sector-35, chandigarh on 6.4.2009 and connection activated after some time. After one day incoming got discontinued. I visited mobile store sector 35 and airtel office sector 34, cahndigarh number of times everytime they kept on telling that your sim will be activated with all services shortly. It is shocking to say that my outgoing was also barred after giving complaint. Since then I have visited number of times but my connection has not been restored when there is an outstanding amount of Rs. 324. Neither I am being refunded the amount due to me not my connection is being activated.
sushil

Dear Sir,
I M shankar iyer residing Dombivli (East), i lost my Airtel Sim No. [protected] and i was in abroad for 3 months i came back and i want to get the same but fortunately i understood that Airtel gallery near Madhuban Talkies has been [censored]ed to Phadke road, dombivli (East) but sorry and shame to say your customer executive misbehaived with me if customer has been treated like that how we will behaive a good and get the airtel services i hope you can understand my words and feelings nothing to say pls try to get my same no sim if possible i want to change my old no. to new no, i already provided all my documents its in your system u can verify i dont mind i m working as a executive post its hurt me very much i dont have much time to go on explain the reason better call me i will furnish what happen exactly misbhaving with customer not fair me too woking and providing services to customer i know and understand my contact no. [protected]

Thanks and Regards
shankar iyer

AIRTEL persons forget their service. they only worry about the bill.Before sending the bill they only followup " are you paid the bill" .A custemer how pay the bill if he not recieve the bill.Mr Saiyyad from bhopal calling in my cell from the number [protected] " Sir R U Praveen Kumar your bill is due.I am replying I not PRAVEEN I am Binod then after 2 hours he once again calling Sir your bill is due.I am replying I pay the bill of last month and I am not recieving the bill of current month.Send the bill in my ID. then also he calling me once agen sir when you paid the bill? I dont the How AIRTEL appoint these executives who have not proper manner.If he send me the bill first they I am not diposit the amount.My phone has a problem I complain ut after many time of followups and request the executive came to me and sayong Sir the phone( TElephone box) is problamatic everywhere. The quality opf the box is poor. I dont know how airtel perform this type.It is very sad. My request to the AIRTEL management check your system and appoint the employees who have talking manners with customer.

Dear sir,

This is with reference to a complaint related to our landline number[protected]. This Phone is not

working properly, this voice is Breaking and the connection is disconnecting while talking, this problem is from last week, so my reqest is please check my phone. U can call to this no for details No:[protected]. K.V.Pavan

i want to see my custom recepit number or, want to match it . its number is0122990 amount 36000.00
reply for clamin just now, as fast as possiable

Dear Sir

My name is Bharat Mishra (Mumbai) My landline number is [protected].I want to discontinue my landline number but still i have not got information about the samefrom customer care Airtel. I have already given my complaints to customer care but i did not received the responce from your side.

Kindly help me for the same.

Regards
Bharat Mishra
[protected]

My phone is not working

I have tried to contact Nodal Officer and Appelate Officer for lat two month. The telephone is always engaged. I have installed a wifi aand paid one time additional charges of 1500. I was told no additional charges will be made, however inspite of three verbal and three mail complaints, i have had no action. To top it all for the lost two days, I am trying to approach customer care executive, whenever I am conected call drops. One really does not know whats happened to Airtel services. I am a customer for last 10 years.
i Have decided to disconnect all three of my connections
Anand
[protected]
[protected]
[protected]

i am rohit form jodhpur (rajasthan)
my shop name sai mobile galary baldev nagar jodhpur
muje yeh shop lagaye huye kareeb 7 month ho gaye hai but yaha par aaj tak
koi bhi airtel distrubuter nahi aaya hai. kya jodhpur me airtel ki service itni low hai