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Updated: Apr 22, 2026
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V
Venkatesh Devarajan
Oct 16, 2020
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Address: Thane
Website: airtel.in

Attaching the details in the snapshots.
- Intitiated a request for installation of Airtel Fibre Internet plan on 23rd Sep- Paid the amount of 9617 as well
- No one turned up till 27th Sep - so initiated the refund process
- Was informed that by 7 days the process will be completed
- On followup on 6th Oct - I was told account was still active (when no one had even come to do the installation)
- So a disconnection request was raised to initiate the refund
- was again given 7 more days for refund
- On 13th Oct, i am told the process is not initiated and will take more time
- No time mentioned when the refund will be credited
Nov 13, 2020
Complaint marked as Resolved 
Refunded by airtel
Airtel customer support has been notified about the posted complaint.
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    Praveen lata
    from Mumbai, Maharashtra
    Oct 16, 2020
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    I add the money to the airtel thanks app but not credited my account till now and money already deducted plz help me anfld issue my refund . I am waiting for recharge
    Airtel customer support has been notified about the posted complaint.
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      L
      Labeeb ur Rehman
      Oct 16, 2020
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      Address: Aligarh

      I just watched a 20 minute video on YouTube on 240p and you took 50% data
      I had Jio ported to Airtel and I think I did wrong Jio is better than you
      Airtel customer support has been notified about the posted complaint.
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        V
        vidur kataria
        Oct 15, 2020
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        I did a recharge of Rs 379 on wrong number [protected]. The operator reference number was[protected].
        The right number is [protected].
        Airtel customer support has been notified about the posted complaint.
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          A
          Akash4201
          Oct 15, 2020
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          Address: B-31, Archana Co op.society.,viman nagar,pune

          I had applied for Airtel broadband connection on 12/10/2020 and made payment of 1700 too.The person said it will installed within 72 hours, but now it's been 4 days and no response from Airtel.Pathetic service.
          Airtel customer support has been notified about the posted complaint.
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            A
            aslamk421
            from Silapathar, Assam
            Oct 15, 2020
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            In my area, Paltan Bazar, Dibrugarh, PIN 786005, the internet service of Airtel goes down whenever there is electricity outage in the area. I have been using Airtel for long but now, it is a headache because i have my siblings who does online classes through the internet service of Airtel but such a problem is causing us a lot of loss. Please look into the matter.
            Airtel customer support has been notified about the posted complaint.
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              S
              Saleem shaa
              Oct 15, 2020
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              Hi, i have raise a broad band request and paid the amount online ₹1768 on oct 14th 2020. As the broad band service was not feasible in my area for broadband connection i requested them to refund my amount. I am following this issue with customer care and then submit complain to nodal team but haven't got any proper response from any one.airtel customer care ref no is #[protected].
              Airtel customer support has been notified about the posted complaint.
              Oct 15, 2020
              Updated by Saleem shaa               Location bhwaneahwari nagar r t nagar Bangalore 560032
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                @
                @sat
                Oct 15, 2020
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                We want to change billing name of the under mentioned bb number from'ozone propex pvt ltd' to 'ozone properties pvt ltd'
                [protected], [protected], [protected], [protected]
                Airtel customer support has been notified about the posted complaint.
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                  A
                  Anupama P R
                  Oct 15, 2020
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                  Address: Palanilkunnathil evoor south keerikkad po.. Alappuzha dist kerala

                  I have charged 298 from airtel thanks app
                  but it showed it failed, and later when i charged again it got successful

                  But two times it credited 298 from my bank account

                  I want my 298rupees which was not successfuly transacted back.

                  Reply as soon as possible
                  Airtel customer support has been notified about the posted complaint.
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                    Rajeshkumar_346
                    from Powai, Maharashtra
                    Oct 15, 2020
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                    Address: Metalloy linkers kondhale road kudus Thane Maharashtra pin 421312

                    Do Not Disturb registration no. Hi! DND preferences have been updated for your Airtel number. Registration no.[protected].
                    Airtel customer support has been notified about the posted complaint.
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                      N
                      Nikhil Murali
                      Oct 15, 2020
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                      This is to caution everyone not to buy fasttag from Airtel ever.
                      Kindly buy one from any e-commerce platform like Amazon etc. as they deliver the tag within 3 working days.

                      I have had the most gruesome time dealing with Airtel customer dare inspite of being a so called platinum member.

                      Porting your number is the safest bet to a Jio or any other operator where a high bill paying customer is valued.

                      Not AIRTEL!!!
                      Airtel customer support has been notified about the posted complaint.
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                        S
                        Shivamahuja1991
                        Oct 15, 2020
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                        I have opted for fasttag through Airtel and successfully all details and also pay the required amount for fasttag and on 28th Sept I got message you fast has been shipped you will received in 6-8 working days. But already 15 days has been passed till no fast tag received other one like paytm or bank deliver in 7 days time.
                        I also raise query to Airtel but they didn't respond and just you have to wait till it is received.
                        Airtel customer support has been notified about the posted complaint.
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                          N
                          nixkunj
                          from Powai, Maharashtra
                          Oct 15, 2020
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                          I have raised complaint for excess billing which the company charged on calling a toll-free number. They told that it is chargeable. I asked them I have another prepaid number which allows me to call this number without any extra charges then how come a postpaid user is getting charged for it. I applied for porting the number but they raised a bill with a late fees. They didn't answered my query but to raise the bill they closed the request without consent. According to the company the plan I am using is a platinum plan with high priority services but that's totally a lie.

                          Mobile No.- [protected]
                          Customer ID- [protected]
                          Service provider- Airtel
                          Airtel customer support has been notified about the posted complaint.
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                            G
                            gudmam gudmam
                            Oct 15, 2020
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                            Airtel does NOT provide any helpline for resolving fastag complaints.

                            Please let me know what can I do to legally prevent Airtel from being a Fastag supplier.

                            I am quite willing to go to court, but I need to know how to get started
                            Airtel customer support has been notified about the posted complaint.
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                              G
                              Gaurav_Diwan
                              Oct 14, 2020
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                              I made a payment of Rs. 1436 for airtel no. [protected] on 14th oct 2020, the amount got deducted instantly and i was stucked on the “processing” page (on myairtel app). I spoke to customer care but they redirect thr customer to bank and when i spoke to bank they are redirecting to airtel.
                              Airtel customer support has been notified about the posted complaint.
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                                P
                                Prajwal Arun
                                Oct 14, 2020
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                                I have been facing network issues with my broadband. Not getting appropriate speeds due to which I had raised a request on 26th September to change my plan and it's been almost 19 days till now I have not received any call from airtel. I have reached multiple times to customer care, the only answer I received was to wait for another 12 hours somebody will reach out to you. No one has reached out to me till date even after the case is escalated to back end team. I am not sure what should be next action steps.
                                Airtel customer support has been notified about the posted complaint.
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                                  R
                                  Ravindar Eswaramoorthy
                                  Oct 14, 2020
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                                  I have paid pepaid recharge plan of ₹48/- (3GB top-up). Eventhough the amount has successfully debited from my bank account but no recharge is added to my number.
                                  The number which I have made the ₹48/- plan: [protected].
                                  Date of the incident: 14/10/2020
                                  Kindly look into the issue and add the ₹48/- plan to the above number.
                                  Airtel customer support has been notified about the posted complaint.
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                                    C
                                    Cheeroth Mahindra
                                    Oct 14, 2020
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                                    I have applied for the fast tag under transaction ID FT[protected] on 7th Oct but to my surprise i have not still received any update nor received my fast tag after 10 days of ordering it. There is no update on the payment also and I cannot track this in airtel app also. The customer care no is always busy. Kindly reimburse my money. Such kind of service was not expected from such an esteemed company like airtel.. Please refund the money.
                                    Airtel customer support has been notified about the posted complaint.
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                                      R
                                      Rojit Singh
                                      Oct 14, 2020
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                                      I have recharged my mobile number [protected]through Net banking for Rs. 49 on 14th Oct 2020 and received with the BANK transaction reference
                                      NUMBER:[protected]IGAJQBBOH3 and it was also completed successfully but my mobile is not yet recharged.

                                      thanks
                                      Airtel customer support has been notified about the posted complaint.
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                                        P
                                        pravat2000
                                        Oct 14, 2020
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                                        Address: Town Berhampur Dist- Ganjam State- Odisha

                                        I have recharged my mobile number [protected] through net banking for Rs. 199 on 14th October 2020 and received an SMS with Transaction reference[protected] and airtel prepaid txn[protected]IGAJQAETB5 of Rs. 199. SBI ONLINE Bank transaction was also completed successfully but my mobile is not recharged. Till now I got no message regarding the recharge, although the amount has been debited from my bank account.
                                        i want to try contact with customer care but unable to connect the process is very complicate and very bad.

                                        regards
                                        PRAVAT
                                        Airtel customer support has been notified about the posted complaint.
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