Airtel Complaints & Reviews

This is the final email I wrote to Airtel, please read on.......:

Dear Airtel,

This is with extreme dissatisfaction that I write to you. Last 2 weeks has been more than a nightmare for an Airtel loyal customer (having a Corporate Connection for the last 2 years).

Here is my case:
1. Took Airtel Corporate (IBM CUG Plan) connection in Pune (Number: [protected]).
• Charged Rs.250 upfront as connection charge (without providing any service); unlike my previous corporate connection ISD not pre-activated; further to add to the woes: activation not allowed if the connection is not 3 moths old. Alternative: Pay Rs 1500 in the local ARC to activate ISD.
• Different Circles Different Customer Experiences.
2. Soon OG was barred due to AV failure.
• Reason as per my Interaction History: “Spoken to customer, said he is in Training, cannot meet.”
• Actual Reason: Nobody reached me to perform the AV. The alternate number given was also an existing Airtel Delhi number (Number: [protected]). The aforementioned reason is a standard text (Cut-Copy-Paste); the same was quoted in the Interaction History of my colleagues’ mobile also (Number: [protected]). Pretty sure if a report is generated; you might find more cases where similar reasons have been quoted.
• No SR could be raised against the AV agency, for the dubious act.
3. Called the Call Centre to request for another AV
• Outcome Promised: AV would be done and OG would be restored within a day.
• Actual Outcome: Connection disconnected, cannot even call the call centre (121). Had to repeatedly call with my alternate roaming Airtel connection; yet no action was performed. Emails sent to [protected]@airtel.in & [protected]@airtel.com didn’t turn a leaf.
4. Called back the Call Centre to check the AV status:
• Agent confirms that the AV has been successfully done. And submits a request to activate my connection from the call centre with a TAT of 4 hours.
• Expected Outcome: Connection restored.
5. SMS about my number change to all my business and personal contacts.
6. Connection disconnected without any intimation; cannot even call the call centre (121). My business and personal contacts (who have already deleted my previous number) not able to reach my mobile number (Recorded message: Number does not exist).
7. Again called up the call centre, Agent says AV “successful” but “not confirmed” in the status (couldn’t make out a head or tail of that response). Agent says that the CV has been done; AV still pending. Tried mailing [protected]@airtel.in & [protected]@airtel.com for affirmative action; but in vain.
• Action Requested: Both call centre and email agent respond back by advising me to go to the nearest ARC and submit the relevant documents.
• Actual Outcome: Took leave from office, took print out of address proof & HR Letter, located the nearest ARC (Deccan Chambers, CTS no.33/40, Erandawane, Opp. Garware College, Pune) and make a visit. ARC’s response: “We do not take any documents; can only raise another AV”. Therefore, I request them to again initiate an AV.
8. Finally, ask the Airtel Agent who sold the Airtel connection to help get the AV done. Finally, the AV is done and connection restored after 2 days.

After having thought of churning out of Airtel (me as well as my colleague) for hundred times in these few days, amid “Frustrating” sessions, still I stick with Airtel (brand loyalty?.....more to come).

Saturday 6th October 2007, I make a call to the call centre just to activate my Missed Call SMS Alert service. The call is answered by Mr. Sunny Kaul. Mr. Sunny doesn’t even try and listen to what I am asking and instead resort to recitation of the standard script in front of him. His communication is jerky and customer handling skills: a big zero.

Out of my love for Airtel, I think of providing a feedback to the L1 Manager. Therefore, I request Mr. Sunny to transfer the call. But, he wouldn’t transfer the call at any cost, and instead keep on repeating “I am providing you the answer to your query”. What started as a friendly gesture to give a customer service feedback; becomes an infuriating experience. After having spent 15-20 minutes trying to convince him either to transfer the line to the L1-Manager or note in my Interaction History that “The customer requested to speak to the L1 Manager and the same was not provided as that was not in my authority”, Mr. Sunny wouldn’t just give in. He wouldn’t capture anything that I requested him to do in the Interaction History. Valuable tips finally arrive to the wise Mr, Sunny from his friend/fellow agent, who whisper and ask to hang-up. And, on my assurance that I would not hang-up till I meet a solution; the wise Mr, Sunny puts me repeatedly on hold and finally speak: “Sir, I won’t be able to hold the call. Thank-you for calling Airtel”

Morale of the Story:
• “Right to Information” denied to the customer (that too “CORPORATE” customer; God save “RETAIL” customers)
• “Never trust what the Airtel Call Centre Agent says; or the TAT he commits”
• “Never send mobile change SMS to colleagues and friends; unless fully convinced that the new number belongs to you completely”.
• “No SR/compliant can be raised against the Airtel Call Centre Agent or AV agency; by calling 121”
• 15 minutes of agony call cost to Airtel: Rs. 300 @ Rs. 20 per minute (maybe 1 months’ ARPU)? Not really, here’s the opportunity cost:
o This story was reiterated to at least 10 people till now; who in turn would quote this experience to 10 more people when the topic of “Customer Service” pops-up in a casual discussion. (100 people would now be confused if they should go for Airtel?)
o Probably, after being a loyal customer for the past 2 years, I might not stop here (More the love; more the suffering). And go ahead and quote my experiences in few blogs (100s of people would read that and might be confused if they should go for Airtel?)

After mailing this response, I would receive a standard email template saying…..”We are a customer-centric organization…blah blah…”; while all I would be remembering is…. “Sir, I won’t be able to hold the call. Thank-you for calling Airtel”

I want u to notice that i m having a prepaid connection from airtel with the number
[protected] nad every month there is a deduction of Rs 30 from my account for the ringtone khazana even though i m not subscribed to it.
Pls do the necessary action and remove the subscription and make refund if possible

GRIEVANCE| GRIEVANCE REDRESSAL REQUEST.
Dear Sirs,
My mobile no. is [protected] in the Name of Pradeep Kumar de, Sector-4F , Bokaro Steel city, Jharkhand.I am working as ASST.ENERAL MANAGER, BOKARO STEEL PLANT.
I charged my Mobile with Rs. 2200/- on the Morning of 30/09/2007. However on same evening at 5-6 Pm. My Sim git deactivated without any message or calls. the same was told to your Bokaro franchise office , and they gave the plea that the form of me , might not have reached Patna, and they asked me to Fill up a new Set of Forms. The same was filled on 01/10/2007. But so far The sim has not been activated in spite of Contacting your Bokaro Office as well as Patna nodal Officer. Also i have spoken to your Customer care several Times. ,but withot any fail. No results are coming till date. I again spoke to customer care With MR. Sujit Kumar on 8/10/07, and he gave a Complain no.[protected]/ dtd 8/10/07. The disconnection is incurring heavy inconvenince to me. i have also requested Your Officer sri. VED PRAKASH AT Airtel Offuce Bokaro, but it has noyt yielded any positive results.

I request your goodselves to kindlty take immediate action for its restoration . The form no. which was again Signed is, having Serial no. F 447578 and submitted on 01/10/2007 at bokaro office.

WILL SOMEBODY LOOK UPON MY PROBLEMS.
P.K.DE, 4F,-Q.NO. 2068, BOKARO STEEL CITY ,JHARKHAND

on[protected] & on[protected] on[protected] i took net on to my mobile no. [protected] but could not stay online for more than 3 to 5 minutes . refered matter to the 121 but it is not rectified till date. pl rectify the net problem at the earliest.to day also i am facing the same problem . i lost Rs. 75 & soft wares in the cell &in the system. i submitted request for activating 121 service to my mobile . but it is invain. pl. rectify the net problem in the vivek nagar area , hanamkonda @warangal dist.

on opening message box a reply is viewed that sim is not ready..this problem persists from 2 days.... so please take immediate action

sir
i have a pre paid connection with no.[protected] OF airtel bharti recentaly i have applied for a new post paid number in ohm enterprises in kanpur,uttar pradesh its a authorised web world of airtel bharti.where i told about a good number([protected]) they told me that this number was earliar with harjendar singh but this number has been blocked mr harjendra singh is fail to deposit his monthly bill from last 6 month and i[censored] want this particullar numbar u have to deposit his rest payment so i deposit the amount of rupee 1850 againest the collection reciept no A 153840 IN KANPUR and also given rupee 5000 as they told me that its a V.I.P number activation charges , but after three days i was alloted the number [protected] .so i am cheated by a renowned company kindly take my complain seriosly and solve my problem .
for any clearification contact me on [protected]

regards
your costomer
sneh singh
address - 25a/4 vijay nagar
kanpur(u.p)
india
pin-208005

REF : AIRTAIL NO: [protected]

I have opted for the plan for paying 26 Rs. to get local 250 sms free.
But u r charging Rs. 1 per SMS?

I HAD BEFORE MY LEAVING THE COUNTRY GOT AIRTEL BROADBAND CONNECTION (TEL. NO.[protected]EAST DELHI) SO THAT I COULD CHAT WITH MY FAMILY. I WAS ASSURED THAT PLAN - RS 599/- WOULD BE SUFFICIENT, EVEN THOUGH I INSISTED FOR PLAN RS. 700-(UNLIMITED). I WAS EXCESS BILL. I PAID FOR ONE MONTH. BUT EXCESS BILLING CONTINUED. I COMPLAINED. I TOLD THEM TO CHANGE MY CONNECTION TO PLAN RS 700/- (UNLIMITED). I WAS ALSO TOLD THAT A DISCOUNTED BILL WILL BE SENT. INSTEAD OF SENDING A DISCOUNTED BILL MY CONNECTION WAS CUT. IF MY CONNECTION IS NOT RESTORED IMMEDIATELY I WILL BE LEFT WITH NO ALTERNATIVE BUT TO APPROACH CONSUMER COURT FOR HARRASING MY FAMILY WHICH IS ALONE IN INDIA .

I lost (theft case) my mobile with Airtel SIM. I registered a complaint in local police station and through Airtel Customer care (Opp Jaydeva Hosp, Bangalore) got the SIM re issued with assurance of previous SIM will be jammed. When I put this re issued SIM to my new set, it was not getting registered and to my surprise, the thief is still using my handset with same SIM and dare enough to give me miss callas!!!. Airtel has filed to jam the SIM even after 07 days!!!. My question is if the same SIM is being used for illeagal purpose, who will be held responsible? Me OR Police OR Airtel?

I have sent message to activate gprs ...But iam failed to connect it correctly...so i called to customer care and followed what all they said...

But even then it got failed...And i tried to call them again...but not getting better service from AIRTEL


I lost 15 rupees pre paid credit...but not able to access the service ...so please call to my number and solve my problem soon...

[protected]

I have a broadband connection of airtel in commercial use category and applied for static IP no. on dt. 11.08.2007, but till date inspite of repeated telephonic requests, no action taken by the service providers.

I have never subscribe RT Khazana of Airtel but Airtel Deduct Rs.30/- on 3/9/2007 and in earlier month deucted Rs.30/- + Rs.30/- for same reason. Therefore I requested RT Khazana unsubscribed from my mobile forever. my mobile no. is [protected] I thankful for immediate consider above subject

I GOT RECHARGED RC 151 FOR RS.151 WITH A TALK TIME OF Rs.300/- AT 7.19 PM ON 27/08/07 UNDER TRANSACTION ID [protected] VALID FOR 30 DAYS. WHEREAS THOUGH THE MESSAGE CAME AS E-RECHARGED, IT DIDN'T GET THROUGH TO ENABLE ME TO TALK, THEREBY I AM AFRAID I HAVE LOST Rs.151/- for the fault of AIRTEL whether technically or hoodwinkingly; Pl. sort out this issue

CH.S. RAJAGOPAL
PHONE NO:[protected]

I GOT AN E-recharge DONE FOR RS.151/- UNDER RC151 SCHEME OF AIRTEL ON 27.8.07 AT 7.19 PM AND I GOT THE SMS MESSAGE ALSO ON MY CELL ACCORDINGLY UNDER TRANSACTION ID [protected] ; TALKTIME WAS ADVEFRTISED AS RS.300/- FOR 30 DAYS UNDER THE ABOVE RC151 SCHME. BUT TO MY SURPRISE TILL TO-DAY I AM NOT ABLE TO UTILISE THE FACILITY SINCE IT IS NOT MATERIALISING ON MY CELL THOUGH CHARGED. I AM UNABLE TO UNDERSTAND WHETHER IT IS THEIR TECHNICAL SNAG, OR INTENTIONAL FRAUD WITH THE CUSTOMER. NONE OF THEIR CUSTOMER CARE NOS. GIVEN IN THEIR WEBSITE OF AIRTEL IS HAVING CONNECTION TO THEIR CUSTOMER CARE EXECUTIVES AND EVEN TOLL FREE AIRTEL NO. GIVEN AS [protected] IN THEIR WEBSITE IS FALSE SINCE A MESSAGE IS HEARD WHENEVER I RING UP AS THERE IS NO SUCH NO. AVAILABLE.

PLEASE SORT OUT THIS ISSUE AND GET THE NEEDFUL DONE BESIDES GIVING ME THEIR ACTUAL TOLL FREE AIRTEL CUSTOMER CARE NO. WITH WHICH I CAN ALSO CONTACT THEIR EXECUTIVES

-RAJAGOPAL-
PHONE NO. [protected]

i m trying for creating cug friends group since from three months.but it is still not activted.The customer service executive have no answer for that

I am using Airtel service from past three years and my number is [protected]. Two month back I got call from one of Airtel office for changing prepaid plan to post paid under some scheme. I attached all documents which was required for the same.

It is height of irregularity of person who is in process of address verification. I am software eng and I always need to be in touch of clients. So you may understand the requirement of mobile in my life. But I am very sorry to say one person who involved in address verification process is not doing his job in right way. I have given my local address but that person could not get my local address while I get all my courier and mail at the same address (if you want I may show you all my envelops) . Even I have also given some contact numbers with my local address, But he simply reported that numbers are not working while FC road Airtel branch office’s person verified that these numbers are working properly. Due to this my address verification has been negative and my both outgoing and incoming service has been blocked. Even I have requested Saturday and Sunday is holiday in my company. But still he did address verification on another day while I have mentioned him that from Monday to Friday I used to come late from office due to official work. Even in starting three time it was decided that address verification person would come between 10:00 AM to 11:00 AM in any specified. But still he did not come on the specified time and i was waiting for him.

So u may understand the irregularity of person who is involved in address verification process. Due to this customer have to seek for other company’s services. Please take the appropriate action for these irregularities. So that other customer would not face the same problem in future.



Regards,

Gaurav kumar

To,
M/s. Bharti Airtel Ltd.

Sub- Complaint for over charging.

Dear Sir/madam,
I am continuously facing problems, I am Airtel consumer since long but till date
We are not happy due to continuously problems from your end ,it seems as if your
Company is generating revenue by cheating consumers. Kindly have a look to those problems we encountered,

1/Ring Tone Activation – This was done without our concent. (We had paid for reactivation too)

2/ Again Ring Tone Activation – This was done without our concent. Again (We had paid for reactivation too)

3/ Cricket Score was activated This was done without our concent. (We had paid for reactivation too)

NOW- We have Rs.250 Top Up Valid till 9 Nov2007.
on our life time (As per Plan) (You are Charging)
Airtel to Airtel – 30 Paisa PerMin- 1 Rupee/Min

As per conversation Customer Care Swati / Neha they explained due to less out going
Airtel is averaging account.

Explain already when we paid for low terrif how you can over look.
In case if you are not refunding the excess charged we shall go for consumer court and others.

Reply within 12 hours.

Already we had faxed the matter to [protected]. as hardcopy evidence


Pratibha Gaur
[protected]
Life Time Pree paid

Sir,,,, i am venkat i have been working as teaching staff,,,,,

I have a problem with retailer shop man he has been selling all recharge coupens in airtel...he did recharge wrongly that recharged two booster pack 69and 33 at a time.he said two booster pack is activated...but its not activated,,when I WAS GO AND ASKING HIM HE SAID PLZ U COMPLANT ON AIRTEL COMPANY ITS NOT MY MISTAKE.
his shop address is:t27,yogam bakery,kovaipudur,coimbatore-641042,tamilnadu,india.
his contact number is-[protected]..

custemer number is-[protected]


plz take action under to him....

i had recharged my phone number airtel prepaid number [protected] on 30/9/07 with an amount of rs 500/.after a little while i received a sms from airtelstating"sorry,your request cannot be processed at this time".instead of recharging it by the next day or so they returned my amount back to my bank account for which i am thankfull to Airtel.yesterday again i tried to recharge through the net for the same amount as earlier rs 500/ and i received the same sms as earlier.now,at about 14.15 hrs i treid recharging with rs 100/ and get the same sms as above.what i donot understand is that if Airtel cannot provide us the recharing facility through the net then they should stop fooling people .now i have to get back rs 600/ from them.what the hell is wrong with this organization??????????????/
if there is a time duration between which the recharging can be processed then please do specify .donot make a fool of the people utilising your phone.
hope this problem will be rectified soon and such inconveniences will not be faced by the consumers.
regards
sangeetha doke

My no is[protected] which had validity till Oct 04 2007.To day i have reacherge my account with rs 105(according to airtel regulation 105 voucher has 20 days validity&33 INR talk value).Insted of that i am not getting my validity and talk time. When i try to communicate with airtel executive he told me that he can not do anything,according to him my reacharge was not successful,but i got succesful meassage from airtel,not only that i have transID-[protected].