Airtel Complaints & Reviews

Sub: not providing download or upload speed as per plan paid for
Ref: landline number [protected] and registered mobile number: [protected] in my name - anirudh

I have been using this broadband connection since may 2020 with plan of 40mbps. However, i have never got more than 22mbps download speed till date and the upload speed is mere 0.3 or 0.5 mbps.

This is highly pathetic. The upload speed is not in 1:8 ratio with download speed and moreover the download speed is not even close to 40mbps. But i am in plan of 40mbps.

Inspite of numerous complaints repeatedly, local service engineers raghu - prutvi - chandan get assigned and they put false / fake comments and close the complaint repeatedly.

I call the customer care to report that my issue is not resolved and they simply take up another complaint rather than resolving it which again gets closed by the local service engineers who give fake/false updates.

This is clearly fraud being committed by the airtel to its customers. Being a user since 12 yrs of various services such as tv, postpaid, broadband, i demand you provide me 40mbps at once

My mobile number is [protected].
Due to outstanding amount of previous operator idea, airtel closed my number. Now i paid that amount, but till now airtel not restoring my mobile number, i request them many times but till now, there is no response from airtel. There is more than 3 moths, to my problem, but no resolve.

The issue pertains to excessive and unfair billing by Airtel Broadband. I have subscribed to 40MBPS plan of Airtel which was priced at Rs.699. Recently there has been a price cut for 40mbps plan and the price got reduced to Rs.499/month. Thus monthly Rs.499 plan has replaced the monthly Rs.699 Plan on the Airtel Website. But when it comes to Billing (for Sept2020) they are still charging the higher price of Rs.699+Taxes, which in my view is unfair. Airtel executives argue that they are not going to give the benefit of pricecut unless a customer finds it himself on the website and asks for this benefit!. In my view since plan price has been reduced and older higher price plan being replaced with new plan (without reducing the Connection Speed), existing customers under this plan should automatically be provided this benefit. Instead Airtel is cheating the customer by
1. Not informing the customers price cut (atleast by group Email/SMS)
2. Continuing to charge older, higher price
3. Refusing to charge pro-rata after taking price cut into account.

Dear sir, sim swap option in airtel mitra app is not showing, i tried with uninstall & again new version install but still not the option is showing. Everyday my customers returned from my shop, they came for sim replacement, but i can't help them. I also contacted airtel customer care but they not helped me. My lapu no. [protected]. Please help me. I need sim swap option very urgent....

I had ordered an fastag on my airtel thanks app on 19th july 2020. On 24th july 2020 they said that the fastag request for so and so vehicle has been validated and the fastag will be delivered in 12 working days. But till today the fastag is not delivered.

I have written repeated multiple mails stating that the fastag is not delivered to me. They end up saying that in their system it is showing that the fastag is delivered. Ok, if the fastag is delivered then why don’t you give me the courier details? Even after asking so many times to give me the courier details, where i can at least track where is the courier, you have never given the courier details. I doubt if you have even couriered the fastag.

I asked to cancel the progress/deactivate the fastag and refund me the amount. Neither your returning my amount nor your giving me the fastag nor your giving me the courier details. Then what do you finally want to do???

I have written multiple mails, like non-sense every time you keep telling the only one thing that it will be resolved in 2 days. Damid, it has been 2 months!!! What’s wrong with you?? Useless people useless manager. No one knows how to even work. Are you people even working seriously?? Or just getting paid with out even working??? Idiotic people!!!

Hi,

I have recharged wrongly to my secondary number instead of my primary number.

Wrong number: [protected]
Transaction id:[protected]
Amount: 251
Correct number: [protected]
Date:[protected]

Can you transfer the recharge to the correct number if possible or refund the amount.

Dear sir,
Ref -
1. Broadband connection with live channels - air tel sxtream
2. Plan taken - entertainment, monthly rental rs 999,
3. Transaction references no.[protected],
4. Application number is [protected]
5. Ratlam
6. Applicant name and number.- anand gupta - application number [protected]

No airtel sxtream services is activated or no live channel activated by airtel even after 12 days of payment which are supposed to be activated immediately after payment.

Writing this after completely fed up with continuous following up but no response.
Your local representatives are making us fool every time. And now not lifting the calls
I have taken plan of rs 999 for airtel xstream fibre for internet and live channels
No response by local representatives
Pl resolve the issue on immediate basis, can you pl call me once for further elaboration, my family is suffering because of non response & casual approach of your team

Anand gupta

Hello, My number is [protected]. I have cleared all my dues around a week ago but there is no network . Kindly resolve the issue, I am very much disappointed from the annoying things.

Text messages are not sending to another.we can't send any message on this number [protected]

I recharged for rs 45 on 18th september, 01:16 pm from phonpe app. I received the message that it got recharged but when i check my balance n online, it was nil. And therefore, i could not call or send a message.

Sir
I can't access airtel 4g data for last three days in my prepaid [protected]. Today is the expiration date of my 199inr pack.
Therefore, i request u, to direct airtel authorities to extend 3 days for not providing service in my area, bagnan, howrah, wb, 711303.
Thanks in advance.

Hi team,

Please help me understand why my bill amount has raised from rs.588 - rs707 with any intimation??? I would need a quick resolution to this issue - for mobile no. [protected].

Thank you,
Jananee

Actually i did a recharge on airtel app. In that i miss typed the the number please can you refund the amount. My account number is [protected].

I ported my idea number to airtel on 24/09/20. And on 27/09 my idea sim was inactive and i put the airtel sim and it worked fine. Then i checked for the balance and i found only 5₹ and 300mb 2g.
Then i called the store and they recharged.
After that when i checked my airtel sim is dead.
Now i dont have a sim.
Im fkin frustrated now.
Do something.

In june month i have ordered fast tag from airtel payments bank.
Still they have not delivered the fast tag.
I have made about 20 complain e-mails. But they are only sharing consignment no. Which is return back to the sender address.
Please take action if they are not able to deliver fast tag tell them to refund my amount.
I will share my full detail on e-mail.

Sir i have recharge online throught sbi account on 25/sept/2020 with amount rs 598, but after two days there is no still internet data service in my mobile number which i have recharged, i have tried to contact airtel customer but failed without proper guide!

[protected]

My address-reserve police line, qtr no - f/2, pin -756001
Infront of police line ground
I am unable to use internet
Very slow speed
Only speed when i calling to someone... This tym internet is working properly
Bt every tym in this location not working internet
One wp msg takes time to 2 min
Only when i call someone then internet working very speed
I complaint twice in a month
I faced this problem 2 years
Please solve this issue otherwise i port airtel to another network
Your network team is fraudest
Nobody solve my problem everytime saying wait wait
Fraudest airtel
Very bad service
I complaint (Trai)

Airtel is consuming more data than used, as on now its within a minute 400 mb s consumed showing 1.6/2gb remaining at 12 am, and this is happening randomly, need to take proper action in this issue.

I paid activation charge of rs 1768 and it clearly showed payment failed. I tried again and second time payment was successful. However, 2 hours after this payment, i get two messages for successful transactions. The money was deducted twice with different transaction numbers[protected] and[protected].

Please help, how can i get refund of extra payment made.