Airtel Complaints & Reviews

Hello Sir/Mam,
The client (Mr. Ayush Gupta, Petitioner ) was recently contacted by Mr. Mukesh Jaiswal who is in charge of the marketing department to upgrade Airtel technology upgrade from technology change from VDSL to FTTH wherein reliable speed is provided o[censored]p to 100 Mbps and was charged an upgrading cost of Rs 2122 including GST of which proper bill is yet to be furnished by Airtel. My client was also informed that he will get a higher amount of bill for at least 3 months which can be used to reimburse from the client's employer through which both the parties (Airtel Marketeer and Petitioner) can be benefitted learning to which my client expressed denial.

Post that my client discovered that instead o[censored]pgrading the new connection, he is given an altogether newer connection ([protected]_DSL) and the old connection is still incurring charges. In the wake of finding two connections at one place for the same address and email ID, My client enquired Mr. Mukesh to disconnect the older connection and asked for a refund for the extra amount of 5 days that will be charged in the next billing cycle for the old connection until the date of disconnection. Not being answerable to the complaint, Mr. Mukesh gave Ayush an offer of Rs 100 - Rs 200 to suppress the matter and get ongoing with the new connection.

As an esteemed customer of Airtel, My Client escalated this issue to the higher authorities through proper channel informing the situation confronted and asked for clarification of the equivalent of which customer care responded stating that "Yes Ayush, the complication you have faced is a fraud and a strict action will be talked against the person who gave you new connection instead o[censored]pgraded connection" and they assured Ayush full refund of the connection. Forewarning that the old connection was valuable in the sense that the contact number is shared among relatives he was also told that your old connection will be restored with no extra charges and upgraded technology.

Ayush got several spam calls after the request in which he was enquired about the reason for disconnection with no resolution provided including one from Mr. Anil Sahu, Marketing head of the Bhopal division who told Ayush not to escalate the matter to a higher level and let's resolve the issue at its best interest. Another call was received wherein the Engineer's visit to the place was assured.

Post which Petitioner is yet to be contacted by Airtel even after paying outstanding bills on time.

We believe the regarded issue has surfaced to a lot of pertinent users and they must have paid installation charges for the new connection even if installation charges are not required for existing user accounts. Subsequently, even if the issue is resolved, the matter must be taken to the grievance cell for proper redressal of the issue and my client gets the best possible resolution in the nearest of time.

To summarize the details, we found Airtel to be held liable for the following reasons -
1. Not informing my client of the New connection and New Landline number. Now new landline contact details have to be shared among the client's relatives and friends.
2. Putting self-interest before client's for commission as sources suggest that Airtel offers higher commissions for new connection instead of degradation.
3. Keep incurring charges for the old connection when a new connection is established,
4. Offering money under the table to suppress the request.
5. Spamming user for enquiring disconnection request.
6. Wrong promises of speedy response and full refund of accountability including a token of apology.

I expect full remuneration for the time and money spent and look forward to your replies in the shortest time.
The client has a few details as evidence including undefined bill receipt for Rs 2112, emails shared, and call recordings.

The facts hereby mentioned above are true to the best of my knowledge and belief and nothing has been concealed therein.

Much appreciated

On 2 January 2021 i had opted for porting from BSNL/Bihar to AIRTEL/Bihar.

Then I received a confirmation SMS from Airtel stating the number will be switched to Airtel by 06 January 2021 12:30:00 AM.

At the same time current operator (BSNL) number stopped working assuming Airtel would be activated.

When i inserted Airtel SIM card i recieved two SMS from Airtel
1.Thank you for choosing Airtel! We are setting up your services please wait.
2. Your services have been set. Please restart your handset.

So i restarted my phone and there's no signal at all. Airtel is yet to activate my number.

Disappointed.

I am working in Dubai. My number has stopped working, all my India accounts - Bank, social media & stuff is linked to it.
Please fix this issue or get back to me on my email: [protected]@gmail.com or My mob. Num: [[protected]] on how to solve this. It's essential for me to get the number working. My Airtel Mobile Number: [[protected]]. Expecting a quick action. Thank you.

Hello
I am facing a lot of frustration. Got at least 50 follow up calls for bill payment against incorrect Broadband connection.
There was offer for new Airtel connection - fiberoptic during May'20 at our complex. I already had copper connection and wanted to upgrade.
My details were taken by the team and then I was told that since it is upgrade I need to reach nearest Airtel gallery.
I reach Airtel Gallery at Hiranandani Mildows in Thane during 1st week of August'20. I was told that upgrade will be done.
While this upgrade was done the team connected fiber optic and taken away my copper modem. The broadband number connected by this team was new which I realized the after 15 days of connection. I had a lot of follow up and with the help of Nodal officer Airtel got my old number reconnected and upgraded. I had paid all dues against my old number which is used by me for more than 10 years now.
I had reached Customer care. Send formal complaint mail to Nodal officer Airtel, Mumbai but still I am getting calls for Bill payment.
Request concrete action against all such calls received.

Hi, 2 days back we have recharged on a no. N today we have mistakenly recharged on same no. With same amount.
Need to reverse the new recharge and get the refund.

Transaction id- [protected]
AMOUNT -598

Paid for 3 months of advance xtreame fiber plan in advance still installation is not done. engineer is not picking up the call. application form no . [protected] . please help

I am using Airtel mobile number - +91 [protected]
I have Rs.493 in the main balance but unable to recharge using the main balance. USSD shows the plans 399 and 449 but not showing the confirm option to confirm the plan. And Airtel app do not have the payment via account main balance option.

I have purchased Fastag via Airtel Thanks App in Sep-2020 and it is still not delivered. I consistently waited for a month and started following up with Airtel Payments Bank support, but it is not resolved till now. I have tried all possible ways talking to Airtel and DTDC courier, but none of them acting on it. Last week Airtel executive recommended to Activate it in the App and he will initiate request on deactivating it, which he can do it only after activating it. I see in NHAI and in Airtel app FAQs that a new Tag can be issued in case of lost tags. But I am not getting any proper response from Airtel and also tired of calling their 400 number where there is no option to report issue related to Fastag. I always need to report an issue on Payments Bank and wait for their call back. This is really frustrating. Please advise.

I have recharged for Rs149 to my number [protected] on 29/12/2020.
ref no.[protected]. So far not activated. please do the needful immediately.

Hello! Your FASTag for vehicle UP32LS1315 has been dispatched. FASTag ID 34161FA820328AA20550E300 will be delivered to your mailing address in 6-8 working days.

Hi Airtel! I had taken an year long plan of airtel broadband[protected]_dsl in indore in August 2020. Due to unforeseen circumstances, I had to shift to jodhpur in November 2020. I had raised a request to shift my connection to jodhpur but it was not available as confirmed by airtel team. They told me the refund amount of around Rs 7500 will be processed in 45 days. It has been more then 60 days but there has been no refund or update of any sort. I hoped airtel service would be much better as compared to jio but the experience has been pathetic. Please let me know what I need to do to get the refund asap.

I had a post paid number which was kept under safe custody with Airtel India. The account had enough money to keep the number under safe custody for a long time but somehow Airtel decided to disconnect the number with any informing me about it.
I have been trying to get Airtel to get me my number back as I had that number for more than 10 years and most of my contacts know that number. Airtel’s email reply are so bad that, no one reads the emails and keeps telling me to come to a store to get a new number.
Airtel customer support has been worse, they never call me back, I have spent more than 4000 Rs in the last two months to get some information about why the number was disconnected and how to get it back. Each time they need 48 hours to get back to me but they never do actually get back. I have to call them again and then they again ask for 48 hours. Most of the times their support has tried to blame me for this disconnection (which is not the case). I have been told the following,
1. You took it out of safe custody (reading an email from last to last year).
2. You have not been using the phone. (A phone under safe custody can’t be used)
3. There was no money on the account. (It had credit on the it and it was disconnected after which they have supposedly sent me that money back via check, which I can’t confirm as I am not in India. Also I never asked them to do so, that money was to keep the safe custody in play).
4. One guy told me that I have to send them an email every month to keep it in safe custody (I was never notified of any such policy change, I used to turn on the safe custody and keep it on till I wanted to use the number).

Airtel social media services are another place where I tried. Let me tell you these guys are even worse. They don’t read any messages and also laugh at you when you are trying to explain them your problem. They asked me to send a family member to Delhi store to just check the availability of the number (which somehow the customer care can not do internally). When I did send someone to the store, the store told my family that the number is with Vodafone now (it was ported from Vodafone). When they visited to Vodafone, they confirmed that Airtel has still not sent the number back. Now they both are making my family run around in stores just because Airtel does not care about their customers.

I am working in Dubai. My number has stopped working, all my India accounts - Bank, social media & stuff is linked to it.
Please fix this issue or get back to me on my email: [protected]@gmail.com or My mob. Num: [protected] on how to solve this. It's essential for me to get the number working. My Airtel Mobile Number: [protected]. Expecting a quick action. Thank you.

Hello Team,
I have a broadband connection from Airtel at my residence in Padmanabhanagar. I have been their customer since 2010. From last 3-4 months there has been issue related to the speed and every hour internet is getting dropped and speed is very slow. Download speed is 25mbps and upload is 0.05mbps
Initially I opted for 999 plan where the I used to get around 60mbps and around 9mbps upload speed and when this issue started technician advised saying the line doesn’t support this speed and hence there is drop in internet. Later I changed to 499/- plan where the speed should be around 40mbps
This happened during Aug/sep 2020 time frame and post change of plan still my internet used to drop every hour and it takes about 10-12 mins to get booted again.
Technician did all possible checks and changed modem (twice) replaced wire coming from DP/pole and still issue is same
The backend team are not accepting and very arrogant in understanding the problem and their responses.
they are not coming up proper fix for my issue

In a day more than 20 times this issues is happening and after many tickets and escalations still the same issue
Still they haven’t laid out the fiber cable as well in this area.
I don’t have other options. See attached screenshot of speed.
With this speed how can they expect to do office work ?

Thanks

Last time, when i went to airtel store. Airtel staff very dispointed me.and also misbehave with my mother.

My Airtel Payment for Postpaid is not reflecting into my account . I have done payment for my number. Bank has confirmed payment done and already claimed by airtel. Even after multiple follow ups issue is not resolved since raised i.e. 25 /12/2020. Also no concrete date has been shared by airtel for resolution.

I had recharged my Airtel Prepaid sim on 23rd December 2020 with Rs.401 pack which includes 30GB data along with Disney plus Hotstar subscription. My money(Rs.401) has been debited from my HDFC account. But the recharge failed. Its still not credited back to my account.
This is a very bad thing to happen as I am new to Airtel; a real bad experience. I request my money back.
My order ID :[protected] .
Please credit my money back soon !
Thank you.

Dear Sir,

I have recharged my father mobile number [protected] on 01.01.2021 13.10 using my Phone Pe app. I paid the airtel recharge plan of Rs.598 using my Axis bank UPI Rs.588 Ref No UPI P2M[protected] and Balance Rs.10 paid by Airtel Bank Ref No.Tnx ID [protected] on the same time. Unfortunately the recharge was not completed. Hence I requested resolution through my Phonepe app on the same day Approximately 3 hours later from the recharge time. Unfortunately the recharge also not completed eventhough I raised ticket through Phonepe app. I called the phoenpe customer care number [protected] on the same day 18.52 and have a conversation with the customer care executive about 17 Minutes 45 seconds. I was not received any favorable reply from the customer care side. My father mobile number validity has expired and he could not able to make outgoing calls and sms. He also not able to receive incoming calls and sms. Because of that He and Me mentally upset and frustrated with this bad service from Phonepe and Airtel. Because of not recharging my father mobile number in a timely manner he has heavy loss in his business. During this New Year festivel he could not able to get incoming and outgoing calls in his mobile he met an heavy loss in his bussiness. So he planned to go to the consumer court for his loss.

Thanks and Regards,
A. Hariharasudhan

I am rajendra mallah from dhanbad (jharkhand).I have airtel seem [protected] in my mobile.last three or four days i have no tower in my mobile.I check my seem other mobile but situation is same. what can i do please sugess me for best

My name is Arpita dubey and my airtel landline number is 4233689. I made a request to reactivate my broadband connection on 28th dec 20 and i was told that it will take 4 working days and gets resolved by 31 dec 2020. When i called after 4 days to get the updated status i was told that ur activation request is registered today only even after sharing refrence request number of my previous request they didnt listen me and raised new request. Now they are saying it will be activated by 2nd Jan 9.36 am. Also i am getting calls from airtel customer care that it is mandatory to switch to postpaid broadband in order to reactivate broadband connection and also saying that after one month of postpaid broadband i can switch same connection to prepaid. Whereas when i discussed same thing to airtel customer care by calling them they said there is no such scheme of transferring same connection to prepaid from postpaid. In just one day i spoke to 7-8(muskan, sonali, Karan, Ashwini, Jyoti, Moorthy, Umakant etc...) of customer care dept and each one in coming with different stories. Also they are very annoying they dont listen to customer and keep telling the same thing what they know even when its incorrect.
Airtel seriously don't care about his customers and i am a big proof of dat.