Airtel Complaints & Reviews

I’m using airtel postpaid sim. I had called and activated an additional data pack for a month. I was told by the executive to call and remind her on the day I receive the bill the next so that she can deactivate it. As soon I received the bill I’d called and asked her to deactivate it and she’d confirmed telling that it has been deactivated. But when I got next months bill it showed that it wasn’t deactivated and I have to pay extra 300 rupees approx. As soon as I got the billing showing this I’d called her she said she’ll see to it and shall file a complaint. I waited for a week or so and still there wasn’t any change in the bill amount. So I called her again. She stopped picking up my call so I texted her on WhatsApp. I did not call her every minute to disturb her I called her just to enquire but She blocked me both on her phone and on her WhatsApp. I didn’t want to pay extra money for not paying bill on time so I paid the amount. I paid the amount only because I contacted another executive and he said he would waive the amount on my upcoming bill and that it was her mistake. Next bill came and the 300 rupees I’d paid extra was still not returned. I again contacted the executive but he didn’t respond. Again I had to pay the pill because of the due date. Please kindly take my request into consideration and do the needful for cheating me.

Hi..

There is no network showing on my airtel mobile phone from the last 90 days. I am currently in UAE and using the same phone for the last eleven years and paying the bill amount well in advance. An excess credit of Rs 591 can be seen on my airtel relationship number.

After highlighting the issue to various Airtel social media platform/s and further telephonic discussion with them, there is no proper response and my complain is not addressed till today.

I am also seeking to waive off the monthly postpaid bill charges for the last 90 days from Airtel as the SIM stands faulty for no reason.

I further request the entire Airtel team not to trouble your customer/s for these issues as this is the only registered number for various banking/financial/others needs in India.

It clearly shows the negligence and pathetic service of your entire team in resolving the customer issue.

I am an airtel postpaid customer with mobile no. [protected]. I have been trying to generate UPC code but not able to do so. Then I sent a complaint through email and twitter to Airtel India and they told me to pay a one-month advance rental to generate the UPC. I did make payment for a 1-month advance rental and tried generating UPC but without success. Now today I received a call from airtel saying that I have to send my documents and photograph...

My farther excited 3 years back, and I was using his sim card, but recently the sim got physically damaged and I am unable to use it, and Airtel store team telling that they can't issue the sim card, even though I do have the death certificate and other legal documents too.

Dear sir/madam,
I recharged a wrong number on google pay, both the numbers (Wrong and correct numbers) belong to me. Please reverse the transaction or transfer the same to the correct number. I am attaching the details of transaction.

Wrong number — [protected]
Amount — 2498
Correct number — [protected]
Intermediary id - bdgo[protected]
Approval ref[protected]
Upi id —[protected]

Regards,
Adithya

I've recharged my airtel number using airtel app, i selected pay via upi, i payed using google pay, my amount has been deducted from my google pay account but due to server issue airtel app stop working and didn't give me any transaction id neither my recharge was done. Am contacting airtel from 12 august but didn't get any response yet. My money has been stucked as i didn't get any refund from airtel am sharing my payment receipt with you kindly help to resolve my issue.

Dear Sir/Mam, I recharged a Airtel DTH plan of Rs. 250.00 on 15 August 2020. The amount is deducted but Recharge was not completed and the status of Transaction was showing Successful.
My Airtel DTH ID- [protected]
Transaction ID- TW373673159708402054931841
So I request you please refund my money back.
I have recharged from Spice Money App....

Internet recharge in 3GB data pack

I’ve paid my Telangana (TSSPDCL) electricity bill payment through airtel, it shows successfull, But till now it is not reflected at TSSPDCL. And it shows that the bill paid to APCPDCLOB, I’m attaching screenshot also please do check.

I paid electricity bill for₹1188 for tsspdcl on uniqe service number[[protected]] thru airtel wallet on 14-8-20 under their trxn no.[[protected]] but i received the message from airtel as "the payment made successfully to apcpdclob from my wallet."as the amount was wrongly paid to apcpdclob by airtel. My airtel wallet no. Is [[protected]]. The bill is showing outstanding till date in tsspdcl. The amount is not received so far by tsspdcl of telangana state. I sent mails to airtel about the issue but my problem is not solved yet. Pl help me in getting my amount refunded to my wallet at the earliest.
Regards,
Hareesh Reddy

My Airtel Prepaid number is active but signal is always unreachable unlike other Airtel SIM. So I am unable to make/receive any phone calls. My Mob is -[protected]. I have been experiencing from last month till today-18 August 2020. Please look into this inability problem to make any phone calls

I have airtel prepaid connection, there is no indoor network from 3years in this.... I. Complained several times to airtel customer care and they say, there is network upgradation in your area taking place and network will ne up by next month... They are doing timepass of customers... They have to build airtelmoney, do social ad on facebook, build airtel platinum plans etc # but no time for building network tower... Their fb team airtel india has automated replies when complained fake propaganda ready... When asked they say to register complain in airtel thanks app but this is problem (HTTPs://prnt.sc/u06xlk) their app when registering complaint, even their app doesn't work.... When finally i go open network and registered complaint, app says excellent network so entire open network is bogus....

I have complained to customer care, appelate authority, nodal officer even trai but no luck
Please stay away from such bogus fraudster airtel telecom provider, they can't emerge as good provider of network

Even google.com doesn't open
Unable to make /receive call

Photos of proof for no internet and network

HTTPs://prnt.sc/u0706a

I have a prepaid plan of daily 1.5gb of data on my mobile. But due to work from home policy 1.5gb is not sufficient and have recharged using ₹98/- and ₹251/- data packs which comes with data validity of existing prepaid base plan which is 365 days. But as soon as my daily limit completes my speed reduces to 64kbps even i have active data packs with 12gb and 50gb. They are never applied/available to use. Despite calling customer care executive with effort not less than 1hr always my issue never resolved. Kindly address this, as this is a serious fraud and cheating by making customers pay for additional data packs and never get benefits of the plans activated.

Hello,

I have recharged for rs398 3 gb per day 4g data plan with unlimited calls 4 days back but airtel is unable to provide 4g service and i am getting 3g network coverage only that too quite poor. Netework requested airtel nodal and senior escalation desk to refund the money in case they can not provide the service. I am ok with refund post adjustment on pro rata basis but they are denying the same and asking to wait for few months where in i have recharged with plan of 28 days. Can you pls look into it and help in getting my money back.

Can someone guide how do i actually lodge a complaint. Am facing issue with my stb hd since 2months... Finally wanted to call engineer when its completely off. 05/08 i called of their visited last time he said he would visit and fix the issue failed to come. I called on customercare she took me through entire process on off etc etc book reading process not even bothered to listen what am i conveying her. I told her its not signal issue, issue is with stb. Than she said ur account is suspended... My tv is off since 05/08 n due date was 07/08 how do u expect me to recharge. First recharge and call.. Great difficulty i had to hold cable n stb and recharge than call her she says no not rcvd any pmt kindly recharge n call again... I recharged again assuming banker would refund for unsuccessful recharge... Unfortunately both pmts were deducted 1100/-. Again called her same answer not recharged.. After some time one more exe ans call says no problem it will be adjusted for 2 months... I do not understand my issue is not resolved nor my tv is active why should i pay them. Finally took my complaint one technician calls on 10/08 says he will visit at 10.00am untill 11am no response i left to office call received from technician due to rain he could not come hell come evening at 6.00pm i reached home early n called no response to call. Another technician calls next day and co nveys he'll visit next day 9.00am i requested waited till 10.30 am no response after i left to office technician reaches my home at 1.00pm and informs that he will cgeck dish connection n come back no come back. And call done to technician n again promised to come next day mrng by 9.00am after 30mins a get a call from another technician that he just got a request and he would visit next day and finally visited on 13/08 9.30am and said issue with stb need to be replaced i can opt for new connection or go for upgrade to xtream... When asked for stb issue why should i go for upgrade or new than came up with option of swap he'll get new stb w/o dish charges applicable 1500 + visiting charges again. After which i had to call on airtel cc no proper response everytime i call within 24 hours we will get back to u. On 14/08 called cc and asked to register for swap of hd she said out of stock for hd stb (699/-)... If required i can opt for hd new connection (1300 +vc 150) or upgrade to xtream (1999+vc 250). Stand alone hd stb out of stock but as a new connection available with 24 hrs... What is airtel trying to do?? Forcefully making customers by there new products?? Why do they not have control third party locally (Technicians) troubling us and wasting our time without no resolution but asking to pay just becos they visited... Now looking at their ads zero complaints... Feel like never ever airtel... Due to covid19 unable to reach any nearby stores... No right person answer call... I call on hyd number person from karnataka /tn responds atheir english i cant understand they cant understand telugu or hindi... No proper mail id or complaint portal... Fedup explaining same everytime on call to customercare... Can someone actually help me where do i get this standalone hd stb of airtel.

Regards,
Sangeetha
From hyderabad
Connection holder name aditya

Not maintained network for one month for dth mobile number [protected]

Hi,

I opted for airtel secure believing, i will only be in need to pay 10% of the charging amount for repair of the mobile, but now i got a mail stating that i need to pay an excess amount of inr 2500 to process the claim i need a clarification on the same.

If i really have to pay the amount there is no use in the name of airtel secure, i would have gone to the service center by my own, it would be costing of the same as the amount you ask to pay, this is really disappointing me and i never expected this from airtel.

In your youtube video it is still mentioned as 10% of the total repair cost, i was a happy customer with airtel but this this making me to move out of them

सर मुझसे टावर लगवाने के लिए 21000 रूपए लिए गए थे | लेकिन अब वो लोग कॉल रिसीव नहीं कर रहे है | मुझे noc approval aur lip document भी दिया गया था | सर प्लीज कांटेक्ट मी | सर अब क्या करना होगा |

नाम — सुधीर कुमार
मोबाइल नंबर — [protected]

Hello sir/madam! Regarding airtel booster pack, i opted for it one time and then i opted out of it after a month, my current plan is rs.499/- but now even after i opted out of booster pack, i'm getting extra rs.200/- monthly bill charges. I even cross-checked my current plan, i don't have any booster pack selected. Kindly resolve the prevailing technical issues, else i'll have to switch to other service providers. I hope airtel will take...

Prepaid recharged on 11 aug 2020 but not credited for rs 598. Amount debited from bank. I have message from my bank that money has been paid to ccaairtelin via net banking