Airtel Complaints & Reviews

Hi, I recharge through amazon for prepaid number @219 in morning till it can’t be confirm by your side

Please tracing number

Airtel Gallery, Vasant Oscar, Mulund employees have not been able to resolve a simple issue of Simswap.

The sim was registered on my father's name and his name was wrongly updated in short form by the airtel staff when they sold the cards in bulk to the Company employees. After his retirement when we wished to upgrade the sim and visited the airtel gallery; the staff there wasn't able to activate the new sim because of the name mismatch. They did not provide option and my father was made to visit 3 times. I myself took about 5 attempts but they have not provided any solution yet. The older sim was deactivated even before the new sim was handed over to us.

The attitude of the staff present is very horrible. There is no intention to service the customer. They did not provide me with any alternate option to update the name in their records until my 3rd visit. This has been my worst experience in any of the telecommunication gallery.

Hi
I am Anusha. I have done by recharge of 349/- through paytm in the last week. But the offer is not added to me. Please check and confirm me.
Thanks
Anusha

DEAR SIR

my dongle number [protected] is being paid thru debit card twice thru dena bank and third time with union bank of india debit card and finally today with allahabad bank debit card but i am yet to receive the payment receipt and note that 4 times my payment is deducted and mails were sent to air tel several times but no response

Dear Sir,
Consequent on a message from you, I had recharged my prepaid mobile number [protected] on 13.11.2020 at 5.49p.m. vide Transaction ID [protected] with a sum of Rs. 598/- pack valid for 84 days. But, now it shows no amount. Please respond

I had done a recharge for my number [protected] for rs 558.
Ref#IGAJVWOAP7 on 16Nov20.
It is not showing on the app.neither am I able to connect to anyone on their helpline 121.

Their is no way to connect if your transaction fails on Airtel app. Also I am going to give 1 star rating and ask people not to ever recharge via the app. Airtel doesn't support app transaction failure yet.

I facing very poor signal, dropped calls and slow internet.
I am airtel 4G but internet speed does exceed 100KBps.
I face dropped calls regularly.
The signal Strength fluctuates between -105 dbm to -120dbm
Everyone faces these problems in my village
Please fix network problem in my village

Hello,

I have been using Airtel SIM card from past 8-9 years. Initially it was on postpaid until 2016, and prepaid after that. I have moved to USA for my education. In order to use all of my banking, insurance, PF (and numerous others) I have to use Indian mobile number to get OTPs.

So I have been recharging the number every month to keep it active and occasionally make a call too. They have blocked my SIM card last week, when I emailed they said its due to " to documents submitted by you, does not match with the details in our system Documents."

However I had submitted valid documents while getting the service activate initially and also while converting to prepaid. I clearly remember submitting passport copy.
After so many years they block my number stating such reason which doesnt seem to be true. I am not getting any response when asked what document are they talking about. All I get are canned responses. The email mentions that I have to visit Airtel store physically with documents .

Per TRAI rules and regulations my details were verified and SIM was activated only after that. So now all of sudden there cant be a change in it.

Due to COVID-19 pandemic there are travel restrictions and besides I can not just travel to India spending lakhs of money just for this sake which was already done per the rules and regulations .

I am asking them to reactivate my SIM card but have not any response towards it, I get the canned response.
The reason they are giving seems preposturous if not clearly mentioned.

I want to retain my services, even logging into email would not be possible if it remains blocked.

My credit card is being deducted every month for an odd amount of of Rs.605.34. I have not subscribed for any such services from airtel.

Further I have tried to figure this out but unable to contact airtel.

Regards

Manish Kumar Beck
[protected]

We recharged Rs.149 for mobile [protected] vide Txn ID:[protected] at 10.08 AM today. The amount is not credited to this account yet and the mobile got deactivated. This is the 3rd time similar incidence is happening.

Cashback of Rs 65 not received on transaction of Rs 1205 on DocsApp on 10th November. There was an offer of Rs 65 cashback on minimum spend of Rs 650 on DocsApp via Airtel Payments Bank. My transaction id is [protected]. The committed time for cashback was 2 days. But, 6 days passed and no cashback issued. Please issue my cashback.

Dear team...
Kindly intervene n help in resolving my issue...
I have shared my issue... N they are asking to register the email I'd... I don't know wat customer support they r providing...
Below is my issue...

Dear Customer,

Thank you for reaching out to us.

The email ID from which you have written to us is not registered against Airtel number [protected] .

For your account security, we would request you to call us at our customer care number 121 and get your email ID registered against your number.

Warm Regards,
Bharti Airtel Ltd.

On Tue, 20 Oct 2020 at 04:07 PM wrote:
** External Email. Treat hyperlinks and attachments in this email with caution. **

Dear Team,
Hide quoted text

This is inform to you i recharge my prepaid numbers [protected] and [protected]. From airtel app i couldn't recharge and deduct my money . Here i given reference no. Of transactions

1. HDFCCrCard X1890 used for Rs1498.00 on30Sep20 at70013861 Txn#223024 If not done

2.HDFCCrCard X1890 used for Rs2698.00 on07Oct20 at70013861 Txn#223790 If not done fwd this SMS to [protected]/call[protected]/[protected] to block Card

Txn Id[protected] for 2698

Txn Id[protected] for 1498

As contacted the CC team, it was informed amount will be refunded within 10 working days. Post 10 days once again i contact the CC team and they suggest me to check with bank and the bank support team has reverted as below

[protected] Forwarded message[protected]
From: HDFC CUSTOMER MANAGEMENT
Date: Mon, 19 Oct 2020, 15:55
Subject: REFUND ISSUE
To:

Dear Customer,

Thank you for writing to HDFC Bank Team and giving us an opportunity to help you.

With reference to the ticket raised (ticket number: 29973 and 23086) towards the subscriber ID: [protected] and [protected], with the Operator transaction ID: [protected] and [protected], we found that the recharge transaction was successful.

Therefore, you are requested to get in touch with the respective operator along with the Operator transaction Id: [protected] and [protected].

In case the operator denies the charge, kindly forward us a confirmation email from the operator mentioning the transaction details (Transaction date, transaction amount, paymentgateway/ recipient) so that we can escalate further.

In case of any further queries, please feel free to email us.

Assuring you the best of our services.

Thanks & Regards,

HDFC Bank Customer management Team

I informed the same to CC team and they were not ready to resolve my issue.

Expecting positive response from your end.

I ported from Idea to Airtel. I get spam calls everyday. I want to turn on DND. But whenever I use the option from their website, they say this :
"An unexpected error has occurred. Our technical staff has been automatically notified and will be looking into this with utmost urgency."
I would have understood if this is a bug. It's been months after I received the message. Still, the same condition is there.
You are denying DND option. Fix this now.

Hi,

I have been using airtel broad band connection for more than 10 years now, recently, i had an offer while upgrading my broadband plan, the offer said 1500 for xtreme box and while booking for xtremebox, i had an option to choose 1699 rupees for a year for OTT content(hotstar vip and zee5). The box was installed on 13th November and i paid 3199 in cash 1500 for box and 1699 for OTT content as mentioned in the app while choosing.

After the box was installed, I paid the total amount to the person who came to set up the connection and when the box got activated, i was not able to access any subscription, when i called and asked i was informed there was no such offer in booking and all money has been taken for installation and activation.
I registered a complain and every day they keep dragging by asking the same information as though that's the first time i register a complain and extending it 24 hours and after 4 days, when the call goes to supervisor he tells that the connection was only for a new customer and not for existing customer, when i called to broadband department, they say they are not aware of such offers and only new customers get that offer. When i asked why would the app show the offer to an plan upgrade since only existing customers can upgrade a plan, the person went silent and there was no reply and all i understood was that I am never getting the offer it was just to lure existing customers to spend money and airtel cheats them. I am attaching screenshots from the app to show that the offer was provided on plan upgrade

[protected] is my digital TV id

Hi,
I have paid 7462/- as advance rental amount for 6 months towards airtel as the Due date was near and wanted to avoid penalty. After that I have asked Airtel team to disconnect my broadband connection as I was moving out of Chennai. During that time many people from Airtel called me and asked me to go for Pause connection instead of Disconnection and nobody informaed about the refund. When I called them today, they are saying that this amount will not be refunded if we disconnect the connection. Out of the amount I paid I hardly used 1 month. This is a sure fraud as they robbed me 5000+ rupees without giving any service.

Very slow speed and sometimes not even working properly

Landline no [protected] .I paid 2828 on 25 oct 2020 .airtel provider not providing connection and delaying refund. It’s already more than 1 month airtel not giving connection nor refund . Also closing service request without solving

My number is [protected], I recharged 6gb right now 2.5 gb is available so its not working, its showing data is available upto 2.5 GB, Could you please resolve this issue .

[protected]@gmail.coma

I have got mobile handset isurance from airtel secure in which Airtel is responsible to carry out reapir of damaged mobile handset. MThe screen of my my mobile got damaged and I had raised a complaint against it. My handset was then collected by Airtel secure representative for repair in first week of june 20. However, in spite of various reminders, I have not got any response from the company. Even in spite of raising the concern to Nodal/ Appellate, no replies to e mail. On calling appellate, came to know that the number is forwarded to customer care and appellate team cannot be spoken to. I also raised the concern twice through Centralized Public Grievance Redress And Monitoring System and also through PM Grievance at https://pmopg.gov.in/pmocitizen/Grievancepmo.aspx No PMOPG/E/2020/0764375 dated 22 Aug 20 which also didnt worked. Please refer my complaint No DOTEL/E/2020/22026 dt 13/07/2020 and DOTEL/E/2020/23776 dt 22/07/2020 and also PM Portal complaint No PMOPG/E/2020/0688979 So the highest escalation team can neither be contacted on phone, nor get any response through e mail till almost Sep 20. On 15 Oct 20, I got a call from airtel checking the status of my claim and I explained the complete case. I was promised that a revert will be arranged in 48 hrs which they failed again. I raised a concern again as a final try and mailed [protected]@in.airtel.com which is the e mail id of their highest escalation desk, but still not got any positive response from them. Now since handset is lying with them for more than 6 months, the battery would have been dead since not charged. I would like to claim the complete amount of the handset i;e ₹ 15, 000 from them. In addition, I would also like to claim 100% amount of ₹ 15, 000 towards agony faced by me. In addition, the claim amount of BER handset which they informed me is 50% of the handset value *(₹7, 500) also be paid. Apropos it is requested that an amount of ₹ 37, 500 be paid to me by Airtel on priority