Airtel Complaints & Reviews

Hi,
yesterday nov 2 2020 i recharged to [protected] instead of [protected] through hdfc online net banking .i want refund

I have ordered a fasttag for my car on airtel payments bank with trust and belief that, i will get it on expected timelines of 14- 16 days. I have ordered it on airtel thanks app on 29th of Sep 2020. I got a sms saying on 20th Oct that my fasttag is generated and shipped. On 24th Oct I got a delivery message from Airtel. But it never delivered to me. When I drop an email for the same they respond me again with a new shipping message, Since that, the status showed as "shipped" in airtel thanks app, but it is not delivered even after 1 week since the status is marked as "shipped". I called airtel bank customer care multiple times, mostly i got ivr message saying that all customer support execuitves will call you back but i never recieved any call. Every time they are replying me that this delay due to Covid situation as delivery of the non essentials are not deliverable, but i never got the fasttag till now. I have mailed the airtel bank support email id [protected]@airtelbank.com, pno, grievance. Officer etc, but it is of no use. Every time they are providing some ticket number (Upto now i got 3 ticket numbers (Re: FasTag not received [CASE:7293366] [CASE:7336533] [CASE:7396240]). Every time they provided some consignment number to track with dtdc courier (Consignment number - x[protected] with comments saying that the consignment number is ready for tracking in 1 - 2 working days, but i was never able to track the consignment number of indian post. Always i get no data found message, if i track in india. Post website. 400 number is totally waste as I never able to reach any customer care executive on this number. Only ivr says that we'll contact you. I am very frustated with this kind of delay / worst service provided by airtel payments bank. I started loosing trust in airtel. Can you please help to escalate this issue to some senior officer in airtel?

Airtel DTH - pathetic service they are providing. Dish is installed near by tree and they are claiming charges for shifting. As per Airtel customer care, customer should aware all about this during installation time. They wont be responsible for any thing. Every month they will collect charges only. I moved for disconnection, their back end support team ensures all the problems will be addressed with in next one week and requested dont go for disconnection.
Nothing is happend for one month. I couldnt recharge due to that obstruction and when i ask customer care, you can remove.But we wont refund any thing.
these are the tickets i raised.
31863127, 31957479, 32054604,[protected] some tickets are closed without my knowledge and when i ask that, you might not be received the SMS.this is not our fault.
I dont know what to do next.

Dear Sir/Madam,

This is to inform you that i made a payment of Rs. 2, 829/- on 18/10/2020 to buy new connection of Airtel Fiber (Application no.[protected]. But after 3-4 days regularly calling to executive (Mr. Lalit suthar) who wasn’t even picking up my call then his partner come and said the there is connection problem in your area and so broadband can’t be installed and your amount will be refunded within 7-10 days.but After no massage are for refund . But till now i haven’t got my refund amount.

Mujhe abhi tk kuch nhi mila h na refund hua h abhi tk mujhe kabse ese hi tala ja rha h

Please rectify my name in the bill from Meghana Majumder to Megha Majumder. My mobile number is [protected]

Airtel advertising that, when we recharge a plan before the expiry date, the new plan will start only AFTER the current plan is over. In one of my two Airtel numbers, the pre-paid plan of Rs 49 expires on 2nd November 2020. I recharged my prepaid for Rs 49 on 31st Oct 2020, which gives a talk time of Rs 38.52, 100 Mb data and provide a validity of 28 days. Today is November 02, 2020. My Airtel Thanks app should show validity as 28 days, since the expiry of previous plan is on 2nd November. But it shows the validity of only 24 days. That means it added only 26 days instead of 28 days, AND start the plan immediately after charging. In my earlier recharge also it added only 26 days, but I didn't put much thought to it. Now I have to cross check the validity date whenever I charge my other number with unlimited pack.

Good day Sir,
I had recharged a data pack of 50 Gb Rs 251.
my money got deducted from my bank account but Data is not recharged..(CITRUS PAYMENT SOLUTION)

Today, on 2/11/2020, i tried recharging my number by rs 149. the amount was deducted but recharge was not done. i tried again, but the same result. airtel has deducted rs149 twice but hasn't recharged my number.

Every time i try to send a message to port my number... error occurs :phone format is invalid...how i can fix this

My data quota ended when it was supposed to be unlimited now from 300 mbps to roughly 1 mbps now think i am going to go with hathway and remove this airtel xtreme fibre

I haven't been able to stream vids for the last 7days as my cellular data is working very very slow. Please fix this as soon as possible

I have been facing this issue for the last 5 days. The cellular data speed is very slow . I haven't not being able to stream videos. It's frustrating. Please this issue as soon as possible

I am hereby writing this as the mentioned phone # ([protected]) is turned off.

It was ported from Vodafone Postpaid to Airtel Postpaid. And then to Airtel Prepaid.

Reason of Turn Off: Non-Payment of bill as the number was ported to Airtel from Vodafone. (Note: This bill was already paid on 19th of September, attached)

As you see it has already been 1.5 months but there is no response from Airtel or Vodafone in terms of reactivation of the number.

Coming to Airtel - Shivranjani Branch, it's been more than a week that they are waiting for an email to confirm something, not sure what. And already visited the store thrice still no luck. Also, they are confirming that we shall get the number from Airtel only then where is the delay.

We are not asking for anything that is not ours. And Airtel made false promises.

This is really frustrating and a waste of time.

Looking forward to hearing from you.

I have been trying to change over my plan to family plan with 4 mob no. despite best efforts only 3 mobile numbers have been included. Local office at Jaipur is very bad in responding and helping.
I thought Airtel had good support and services, but experience till now have been bad.
i am being forced to move out of airtel plan due to bad service provided by jaipur marketing team.
regards,
kamlesh
[protected]

Recently my brother died and his prepaid airtel sim is with one of our relatives, it was misused by accessing all his information of gmail and other relative accounts, please let us know how to block the sim and transfer the account on my fathers name

Today on 1st Nov 2020, my airtel sim stopped working suddenly without no reason. I tried switching on/off the phone several times but no use. I even used every possible way to get my network detected again but still nothing. I tried reaching airtel through airtel app but they told me that the problem is because the volte setting is off and that I should turned it on so as to use my sim again. Nothing again. Ultimately I switched the handset to check the fault and found that the sim could not be detected on my other handset too. Giving the conclusion that the culprit was the sim itself wasting my precious time the whole time. And therefore I would like to ask airtel the reason why it happened? What was my fault? I had never touched the sim tray and therefore the damage caused by improper sim insertion is ruled out. I even had reset my phone to factory setting. So airtel now I would like to ask one question. Why❓and do I have to again spend money on a duplicate sim for no fault of mine?

Racharge kara par balance aaya hi nahi.na sim par SMS aaya

I spend the amount of ₹448 for recharge and money is also debited from my account but no message about recharge is sent on my phone, how will i do it?

Hi,

I had tried to recharge my Airtel number twice in the Airtel Thanks app but both the attempts had failed while the amount for both the recharges were debited from my account. I still have not received a refund even a month after the transactions.
Kindly resolve this issue.

Regards,
David

I have been a loyal Airtel customer for the last 20 years and my entire family is availing Airtel services. I had purchased the Airtel XStream box (ACCOUNT [protected]) on 3rd October.

The Airtel site explicitly does not mention that the XStream box OTT service cannot be used independently without charging the account . Also the limitation was not advertent during any of the later communications.

As a customer I should be allowed to take an informed decision. I should have a choice to pay for the services I wish to use. The airtel box cannot be used to watch OTT over wi-fi without charging. If I have Amazon services I should be able to watch Amazon independent of being forced to make a payment for TV services.

This limitation jeopardizes my freedom of choice.

On account of this transaction I am feeling cheated and deprived of my privilege to take an informed decision.

Ever since 10th October I have been requesting the Airtel to return the Airtel Xstream box and refund INR2249.

The Airtel is using their big stature to use one sided policies to force a service that does not meet my requirements.

I am extremely aggrieved.