Airtel Complaints & Reviews

I am getting very poor network in my area so please provide a better network
Thank you

This is bhargav from hyderabad.

Last month i applied for a plan change from 699 plan to 999 plan as i wanted an increase in the broadband speed.

To upgrade my plan, airtel must change my router box and give me the confirmation that the plan is upgraded but there is no such thing from airtel.

Airtel didn't change my router box, didn't increase my wifi speed but still they have charged me with 999 plan this month, when i have questioned them, they are simply saying it is my mistake that i didn't complain to them regarding the box change issue and speed issue.

I've explained the whole thing to an airtel agent (Venkata ramana) who called me regarding the delay in bill payment, he is simply saying i have to pay the bill at any cost after listening to my explanation.

Please update my bill to 699 plan, so that i can pay my bill.

Respected sir,

As i had deposited the my father's kyc and death certificate dated 18.06.2020, instead of this company had issued the number to someone else dated 25th june 2020.

Request you to please help me out to retain the same number[protected] anyhow.

Regards
Varun kumar
[protected]
[protected]

Dear team,
I am using airtel broadband rs 1098 rental plan which was upgraded few months back from rs 895.45. The data speed and performance was supposed to be increased but the performance is really very poor it deteriorated further.
Since past 15 days the performance is horrible. We complained also, and it was informed that there is some problem with the cable line (To be digged and resolved) which will be fixed in next 24 hrs but it took 3 long days for its correction ie we could not use broadband for 3 complete days hoping things will improve. It being weekend could manage through mobile data packs.

But now again the same problem of intermittent tripping is continuing. I am working and i need to take sessions. Also, my two children are attending their classes online. This continuous trippage is really disturbing us and for me its causing bad impression amongst my participants.

Please look into the matter diligently and resolve it asap.

To be specific today 1st july 20202, between 11.00 am to 12.30 pm 4-5 times the network got tripped. Message coming oops something went wrong/ no internet connect, reconnecting etc.

My problem has now become fierce as recently i have ported my mobile sim also from jio to airtel (For prepaid to post paid service) and even in mobile the data connectivity is below par. Even when i try to switch to mobile data the problem continues.

Must be some technical problem at tower level. Please resolve asap else i need to switch my broadband and mobile to some other service provider.
The earliest you resolve the better it is. As it is effecting my job performance.

If it is not resoled asap i have to consider switching to some other service provider.

Regards
Suman gupta
[protected]

I have made payment for airtel broadband on 7th may, 2020 for a sum of rs. 589/-. This amount did not get reflected in the account and they disconnected my services.in spite of repeated calls, they did not restore my services even with proof of payment.

Transaction id[protected]

As internet is vital to continue working, i made a payment in cash on 4th june to restore my services on the assurance of customer care that they will refund the original amount of rs.589/-.

Requesting help to please get this amount refunded.

I have made a payment of rs.530/- on 12th june 2020 for airtel broadband. However this payment is not reflecting in the airtel account. I have been calling customer care to rectify this issue but to no avail. They have now disconnected my services even though i have shared proof of payment.

The transaction id is[protected]
I have already lost this money and they are asking to pay again to restore services. Please help in getting the amount refunded/reflected.

I have made a payment of rs.530/- on 12th june 2020 for airtel broadband. However this payment is not reflecting in the airtel account. I have been calling customer care to rectify this issue but to no avail. They have now disconnected my services even though i have shared proof of payment.

I have already lost this money and they are asking to pay again to restore services. Please help.

No proper communication available to purchase directly extreem setup box. I want to exchange my existing hd setup box with your extreem setup box. But no one responding. [protected].

Thanks.

1. Recently i returned from the us and registered a request on the thanks app to convert my prepaid number to postpaid. This was on sunday, june 28.

2. I was called by a representative to confirm my address and was told that someone will be visiting my house the next day

3. Nobody's visited yet and since monday morning (June 30th), i have had no service on my phone. This obviously means that i can't call 121. I tried using another person to talk to a customer care rep but it just tells me to 'register' my complaint on the thanks app.

4. So, i got on the thanks app. Went into 'help and support' 'browse help topics' 'data and network' 'i am unable to make or receive calls' click here to diagnose the issue'. It prompts me to choose between options all of which apply and eventually asks me if i am in a problematic area which i am not. There are people around me using airtel. And when i say 'no', it shows an error.

. I am a working professional and need to use my phone. Please fix my service asap.

I had airtel broadband connection which i disconnected on 11th nov, 2019. I paid advance money for 6 month under arp, but havent got my remaining money (Rs 3375.4) back yet. Have been following up with airtel customer care and twitter regularly but they are just playing around.
First they said that cheque has been sent to me but i never received any cheque, post sending my bank account statement, airtel asked me to send me account details to initiate online transaction. After providing all details, airtel replied back that, they have initiated online transaction but i still didnt get any money back in my account. On following up airtel again asked me to send bank account statement and confirmation from my bank regarding no amount is credited in my account. I provided all this and they said they will repeat online transaction again. But still i dint receive any money. I have provided them my recent bank account statements also but now airtel is not replying at all.
I am mentally tired chasing them and airtel is just playing around. Its been 7 months now and i want my money back and there should be penalty imposed on airtel for treating customers like this.

May and june month i lost my mobile some one used my number please give recordings and messages details

Dear sir my self khet singh, my mobile number is [protected] it have the validity up to 30th july. But it is rejected by airtel. I am contacted the customer care they told me to upgrade the sim to 4g, but sim already in 4g. Please help to activate my sim.
My alternative contact number is [protected].

Hi,
One of my airtel sim is not showing any signal since last friday. I've tried to call 121 from my other airtel number but there is no option to contact customer care. I tried using airtel thanks app but it asks for otp. Now since there is no network i'm not getting any messages. How am i supposed to enter otp? This is weird how one of my sim is working but not the other. I've tried swapping, inserted the sim in another phone, troubleshooting, and everything but nothing works. Please resolve this as it is my main number.
Note: i have both my cell numbers recharged with the same pack.

Why it is asking many option for connecting in my laptop

I had purchase an airtel prepaid sim on 15 june 2020. I had submitted the documents two times but my outgoing calls are not working. My no is [protected]]. Please help

Airtel did not provide the network and wants me to pay the entire bill and because of them i lost my job also in these difficult times. They have disconnected my phone now and they were not able to provide network since 23rd march 2020.

I am already into lot of problems and in these difficult times they are harrasing me mentally.

I want compensation for the loss i had to bear because of airtel.

Message to port out sim from airtel continuosly failing

Hi airtel

I have complaint on airtel networking issue against reference # c4gsp[protected] and got confirmation will be resolved by end of may 2020, and know we are on 30th june, no action taken.

Please fix this know.

Regards
Vinod

Hi

Please lookinto this request at the ealiest as the amount is deducted through reference number[protected]. Even msg was recived on the initative the same is not updated.

Regards,
Ravikant

We have given the cheque of the bill on june 3rd to the airtel excutive. And amount got debited on 11th of june.. Till today on june 30, we dint get outgoing and incoming facility. And excutives keep on calling to pay the bill and harasing they will go for a legal action if we wont pay, rather updating the systems they are calling, its been more than 15 days payment not yet updated in there systems. If it is not yet updated by the end of the day we will take legal action on airtel, and whom are calling and harrasing for payment..