My name is Avisek Bhattacharjee. I'm from Berhampore, Murshidabad, West Bengal. I'm a regular customer of Airtel prepaid service. My contact no. Is [protected]. 27th June 2020 I recharged my sim via Airtel Payment Bank. Prepaid plan was 598 rs & After redeemed 40 Rs Coupon Code transaction amount was 558. Transaction I'd no. [protected]. From 12th Aug I faced some severe network problem. App download time was too slow, long searching times, in the time of monetary transactions faced timeout problems. I lodged complaints to Airtel Via Twitter. They only ask my area pin code but doing nothing. Still I faces network problems & they demands that their network progressing everyday. I paid full amount for 4g network, then why I'm accept this speed like 2g? Is this not cheating?
Sep 7, 2020
Complaint marked as Resolved
Airtel customer support has been notified about the posted complaint.
Aug 20, 2020
Updated by Avisek Bhattacharjee New problem. Sometimes 4g signal vanishes and E sign appeare. No network available then.
Aug 25, 2020
Updated by Avisek Bhattacharjee No action from Airtel. Still slow network problem continues. Here is the example
1) 4g sign displays on the top but Airtels own Own app Airtel thanks tells that no 4g network switch on. But 4g status always switch on. Is this good service?
2) After sometime 4g network vanished & "E" sign" displayed on the top. Why?
3) For slow network I unable to use Amazon .
Now questions is that is Airtel deliberately neglected their customers to promote their costly premium service? If yes then this is totally opposite of net neutrality.
Sep 07, 2020
Updated by Avisek Bhattacharjee Airtel Solve the prolem for sometime. Now new problem arises.I want to register new complaint.