Airtel Complaints & Reviews

Its frustrating on your service even after multiple mails and follow-ups.

Below are the summary of my issue:
My dsl connection[protected]_kk has been activated on jan-2020 with basic rs.749/- plan alongside 3 months advance rental plan (Arp), where it covers till march-2020.
On 22-march-2020 i have requested for safe custody by dialing 121 but no response since the covid-19 lockdown has been implemented. Finally got activated on 05-may-2020 after multiple emails to 121.
By the time the bill has got generated for next 3 months (April-may-june, 2020) due with rs.2828/- for my dsl connection.
After so many calls and follow-ups whereas i have requested for waive-off the outstanding amount rs.2828/- somehow it got reduced to rs.1128/-. But still the complete amount has to be waived-off.
Since i got many office works to be delivered in quick pace, to reactivate my dsl connection i have paid the outstanding amount rs.1128/- on 07-june-2020.
From that day there is frequent disconnection of internet (For every 30 minutes) and even the link is fluctuating and it takes minimum 45-60 minutes to come back. Also, the speed is very very less of not more than 3 mbps.
Sr[protected] has been raised on 08-june-2020 but no fe's been visited so far and its been rescheduled several times.

Issue to be address and fixed:
Sr[protected] needs to addressed and resolved immediately (Suspecting copper issue) since it is affecting my office deliverables often. The meeting has got disconnected in the middle due to bad connectivity which lead problem for my job now.
The waive-off amount of rs.1128/- needs to be reflected in my next bill statement.
As per existing plan the speed assured is 16 mbps but its not even giving 3 mbps. Need to upgrade the speed in my locality. Its been 3 years you are telling the same story of bbmp permission issue.
I need to change from advance rental plan to monthly rental plan with immediate effect with billing date starting at 1st of every month.

Even the nodal, appellate team are unresponsive. So annoying on your service. You dont even care about the customer service who reported for dsl connection down for more than 10 days and bill is getting generated promptly for unused data. Shame on you.

I am used dell laptop for online learning and self work.

I had registered a complaint in consumercomplaintscourt.com on 08.06.2020 regarding non-receipt of refund of a duplicate payment in connection with airtel xstream fiber with digital application form no.[protected]. As a mistake from my side, i provided my mobile no. Also along with the complaint text.in the evening i received a call from one mr. Deepak kumar and he himself introduced as a representative of customer care center of airtel. His mobile no. Is [protected]. Initially, he inquired about the details of the grievance and then he requested for the details of the debit card that used for for making the payment to airtel. Then i doubted him and inquired why the company required debit card details for refund. I provided the details when he insisted the same for verification at your end. Then he requested for otp but i refused to provide it to him. When i verified the otp details, i found that the transaction amount was the same amount of refund claimed. So it was an attempt of fraud from mr. Deepak kumar. I request your company to investigate the matter and take appropriate disciplinary action against him. Otherwise, people like him will tarnish the reputation of your company.

I have recharged my airtel digital tv with customer id ([protected]) through upi (Scanning qr code on tv) with rs. 360 vide transaction id p2006111926409471778281on dtd. 11/6/2020 (Refer attached)
The money got debited from my account instantly but i neither got notification from airtel nor the balance reflected on my digital tv account.
I was unable to view any channels, so again i have to recharge thru other means to view channels.
Tried several times but unable to connect to customer care executive. Please help to resolve this issue asap either add the said balance to my digital tv account or refund the same.

On monday 8/6/2020. Airtel took money for installation of broadband through a link stating that the broadband connection will be done and till now they havent done that and not even returned the money.
Please return my money amounts to 3000 approx or else i need to take strict action against you

Intro : i use a prepaid plan with 3 gb/day data limit (Rs 558). It works excellent.

The story :

My plan was to expire on[protected] but i recharged a day before on[protected] just to get the per day data. (Earlier i have recharged before the actual expiry date)

But this time after recharging a day before expiry my daily data instead of reallocating it was stuck at zero.

On the number 121 and 198 i am unable to connect with any person (No option in ivr).

After all this i decided to do another recharge for rs 98 which gives 12 gb data.

Still i am not able to use the data i purchased and no one is there to listen.

Dear folks @ airtel make your recharge system design smart.

I am facing network issues since 2 months. Many people contacted but no resolution provided yet

Respected airtel complaint department

My name is shubhash maske

This is my bharti airtel number
[protected]

Lattitude and longitude
19.64243 and 76.24254

Address
Room 235 branmhavadgaon taluka parthur district jalna maharashtra 431504

Indoor and outdoor network coverage complaint no stick of network in our area

Registered network complaint immmediately from u r end.. Regarding the network concern no network available we are recharging on time but not getting benefits from airtel

It is humble request to airtel esclation team registered the network coverage complaint

Allternate number
[protected]

There are so many airtel network user in my area.in my place there is slow internet speed and there is no stable network.
I have complained so many times. They are not responding. This

Airtel prepaid money deducted from bank but recharge unsuccessful.
Its been 24 hours still i didnt get my refund.

I have an airtel dth connection. As we know based upon recent trai regulations we need to select a plan and then recharge our account with money. Once the amount is over then we would need to recharge. If the connection is continuous then there is no issue with dth but if we recharge after a gap of 2-3 days then airtel charge idle maintenance fee of 15 rupees. There is no mention of the same anywhere in airtel website or airtel ap. Also if you see the transaction details they do not mention it anywhere. Everytime there is a gap they have deducted 15 rupees from my account. I am not sure what kind of maintenance they are doing on idle account especially when i have paid them money for stb and connection fee when initially i bought the service from them.
Airtel digitaltv id [protected].

I have recharged for [protected] amounting to inr.598 through online on 10th june'2020. The transaction was failed but the amount has been deducted from my bank a/c. Till date it has not credited back to my account.

The details of the failed transaction status are mentioned below for your reference. Expedite your process.

Thanks

Airtel mobile no : [protected] amount of recharge : inr. 598 date of transaction : 10th june 2020 airtel transaction id :[protected] bank name : hdfc bank bank

My sim card is not working from last 5 days.. I registered complaint 1000 times and i was suggested to take a new sim from the store and was assured that services will resume in 24 hours... It has been more than 48 hours also still it is not activated... I registered 1000 complaints calls but they didn't respond and resolve my problem.. As my all bank accounts are linked with the number i am not able to send or access my accounts at all. these 5 days caused a 3 lakh loss to me and my organization as the clients were calling me continuously but unfortunately, they were not able to communicate.

The situation faced today at below address
D no 6-14-34, 13th lane, main rd, arundelpet, guntur, andhra pradesh 522002.

Worst service i had ever seen. How lazy the employees are even dont have sence on customer, no manager no contact number no official email id 😔 and what they are working for better to swap in another network.

I raised a request for New Xtreme FiberNet service on 7-Jun-2020 and got a call from your sales team (Umesh Mobile number: [protected]). They said my apartment is having feasibility and they sent the person (Manoj Mobile Number: [protected]) to collect the documents and the payment on 7-Jun-2020.

The person took my photo, document photos into a digital form app on his mobile phone and after that I got an Airtel Payment link to...

Sir i am try the call any no call direct end this problem also last 2 days
Sir alive my

My sim card suddenly stopped working so i went to the airtel store in my city (Hoshangabad) and the asked me to pay 100₹ fir a duplicate sim card and later when i confirmed with the customer care the charges were 25₹ and they are doing same with everyone. Please take an action against them.

1. My mob no is [protected].
2. I tried to contact a local mob no 99900xxxxx at 0918 and 0925 hrs today (Ie 10 may 2020). The call was not processed by airtel citing no balance as the reason. On checking the balance, i find that i have adequate balance on prepaid pkg wwwwwwwwith unlimited calls and validity upto 01 nov 2020
3. Please clarify.

1. Visited airtel office near varuna bridge, varanasi on 9th june 2020 for upgrade of sim 2g to 4g on the request of airtel at about 1:00pm.

2. They charged me 30 rupees where as the airtel claims that it's free.

3. On coming home got a sms that document validation failed and asked me to contact the point of sale again without telling me what's wrong or else i would have gone there prepared.

4. Reached again at 5 pm same, they tried again but it got rejected again with the sms

"dear alok singh, validation of sim swap documents for airtel mobile no. [protected], with sim no.[protected]u could not be completed successfully. For more details, contact your point of sale from where simswap was taken or the nearest airtel store."

5. They asked me to visit again with new i'd proof.

6. I went again the next day i. E on 9th june 2020. The shop was closed due to corona virus guidelines even odd rules.

7. I called the guy over phone asked me why he didn't not inform me about the shop close thing. He said its assumed that you would know.

8. So i went again today i. E 10th june 2020 and again came empty handed.

9. My phone is close and the number is mentioned at all other important places.

10. I complained at [protected]@in. Airtel.com, and nodal officer of east u. P but no response.

11. Kindly press them to resolve my matter or else i will be forced to file complain with penalties.

Regards

Alok singh

I was not getting any network. I also changed my sim. I got the new sim and inserted it in the phone slot got signal for 5mins then, i received a msg stating "your services have been set. Please restart handset". After restarting, again getting a "no service" message. What is the issue. Why do i have to keep running around repeatedly.