Airtel Complaints & Reviews

I have applied for port from vodafone network. But it got rejected saying incorrect upc number. Am trying to reach executive through 121 but i could not.

My mobile phone no. Is [protected]. Since 6 months while i am talking to somebody the line gets cut and the other side person thinks i am purposely disconnecting and this has created friction in my friends and relatives. Complained to 121 but there is no effect. They do not care at all

Dear support,
I have recharged my mobile number [protected] through airtel app for rs. 598 on 5th june 2020 and received a sussesfull sms with transaction id[protected]. Bank transaction was also completed successfully but my mobile is not recharged. Till now i got no message regarding the recharge, although the amount has been debited from my bank account.

Please check amount detection screenshot:

Since 6 months the internet goes on and off. I have made phone calls, written email complaints calmly and roughly but no one cares

I have recharged my airtel mobile number [protected] with 598 from amazon pay with operator reference number :[protected]
I have received successful message from amazon and also mail of successful recharge.
But i haven't received recharge on my number.. And im attaching photos for reference
Please get me refund..

I had done recharge in wrong number of airtel. Kindly please do recharge in my correct number my contact number [protected]. Transaction id[protected].

I have used this airtel simcard for a very long time but am surprised that airtel has continued blocking my account which annoys me most of the time because i can't make transactions even when i want to, am not happy with airtel & i will never stop using my good airtel simcard of [protected] & my name is namukasa justine
Please i request & beg that you unblock my simcard

Dear Airtel,

I am very sorry to inform you that 6 working days have been over and still no response from airtel service. I have complained on 1st june 2020 regarding unavailability of service error code B001.

Every time i call customer care and they are telling our service man will visit you today. But no one is there to attend and resolve the problem. I have been fed up of calling customer care and lastly i found to take action.

How can be so much delay in a premium paid service. And moreover i am being charged everyday @11 without availing the service.

Name-Soumalya Sen
Address-4/3k/130 Sarsuna Satellite Township, Kolkata-700061
Airtel mobile no. registered-[protected]
Airtel dth no. -[protected]

I got call from a service boy on 3rd june and he told that he will visit me on the day but he didnt came the thing is now I am following up the service guy by calling him and he is saying lets see if I can manage I will come.

Service boy mobile no. -[protected]

Hope to get some positive feedback soon.

Regards
Soumalya Sen

Attached screenshot for evidence

On 30.5.20 airtel pack of rs219 has been paid twice. Extra amount paid in the first instance of rs219 may please. Be refunded immediately.

Dear sir or ma'am i want to inform you that i am chaudhary shivaji my problem is that before 6 month ago one person (Pawan kumar chaube) connect me he his from kolkata (Sectors 5, & 12) and take 2-lac 84 thousand by me and he promised me that he will installed tower on my land but end of the day he got switch of the phone and i have no sources of reached on him i have many more questions, i have all documents that given by them but i don't know that is true or false please help me out i have all transactions in (Bharti engeenring)& (Hariom vishwakarma) account so i have all proves they all contact me by this no -[protected], [protected], [protected]

Hello,
I am a new user of your broadband service. I paid two times the connection amount ₹2828 for transaction faliure issue. Can you please refund the last amount.
Account no [protected]

Txn no[protected]
Txn no[protected]

Both are paid by me. Please give refund any of one. I need money.

Usually the daily data resets around 12am. But for the last 2 days, my daily data is not getting reset and it shows 0 gb. I still have my daily 2gb/unlimited pack validity for 20 more days. This is clear cheating by airtel.

I went to the airtel store to surrender my connection. After arguing a lot they issued a request id. But the request id was for technical service not for surrender. I visited d store again, to surrender it but they are not ready to take the surrender process. They gave me another i'd and said it wil be done. But nothing happened instead i am getting calls from their technical teams to resolve the connection problem. I clearly mentioned them that i want to surrender. Here are the two i'd generated by them
[protected]
[protected]

Please action sir, my side evidence and papers up lode sir

28/05/2020
Id - [protected]
Problem-
I have registered an complaint of service fault in airteltv id [protected] connection dated 28/05/2020. It has been 7 days that i have been calling customer care and telling them about the problem that i have facing. Its really a pathetic situation that airtel is not helping their old customer during this lockdown. No service engineer is respond to our calls.
When i am calling them they are giving me fake assurance that they are sending people within few hours but they are not doing it.
I never expected this from airtel.

Resolution-
Kindly repair the fault in service by their people and refund the money which have been deducted dialy in this 7 days.

I tried to add 507rs to my airtel app using amazon pay platform and money got deducted from my account but no money is added in my airtel wallet of airtel app.

Plan says free std calls but same not activated on landline.

I paid rs. 2828 on 5-jun-2020 for booking of airtel broadband connection. Payment screen shot attached - transaction id and caf number.
The sales girl called me and said you have to pay first and then it will be installed on the same day within end of day. I paid on 12pm of 5 june 2020 and then they are not picking my calls and not answering on whatsapp.

As lockdown is going on i can't go outside and tell someone what is happening. I messaged today, i am yet to get the refund. I think it is a case of fraud where i can't even track status of my booking after paying rs.2828 in advance. 3 times i called customer care and they say there is no way we can track with any details mobile number, caf, transaction i'd.
Biggest shock is that there is no way of logging a complaint through the customer care number or portal/ my airtel account as there is no record of my payment.
I have been using airtel services from last 3.5 years and this is how they treat their customers.
Please look into it at the earliest as this is a serious process gap from airtel and how they fool their customers. Refund immediately.
Sales girl contact numbers who is making customer fool.
[protected] and [protected]. If not resolved i will make a police complaint.
I need connection urgently as i am working from home.
My name : pradeep jain
Email i'd: [protected]@gmail.com

Sir/madam,

On 18th may, 2020, i had requested to add an amount of rs.1310 for my airtel wallet (Contact no. [protected]) from my state bank of india account through airtel thanks app. But due to some technical/network issues, the transaction repeatedly failed multiple times, post which i tried from my laptop by logging in through www.airtel.in, which was successful. Immediately after the successful transaction, another transaction from my previous attempts through airtel thanks app also got through successfully, leading to duplicate transaction and double debit from my bank account (Screenshot attached). I tried to transfer the additional duplicate amount from airtel wallet to my bank account, but it is charging convenience fee for that transaction.

Please consider my plight and it's very unfortunate on my part amidst the current adversities throughout the world due to covid-19, which has affected everybody, directly or indirectly. Please arrange for refund of the amount to my bank account without the convenience fees. I would be obliged and feel privileged being a loyal customer for over a decade. Your earliest action is highly solicited.

I have already emailed to airtel customer care and airtel ombudsman citing the aforementioned issue but no actions have been taken by them. Please consider this case and let me get back my hard-earned money without extra charges. Thanking you,

Yours faithfully,
Arijit ghosh
(Contact no. [protected] / [protected])

Sir,
I have done airtel dth to wrong account ([protected]) instead of [protected] due to oversight. Kindly add/ transfer rs 300 to my airtel dth account bearing customer id: [protected]. Based on my earlier email which was sent yesterday you provided me with service reference number 24716564 but without resolving the issue you have closed the complaint/ service number 24716564 for your airtel digital tv. My airtel digital tv account balance s still showing as zero ('0'). Kindly transfer rs 300 to my airtel digital tv account immediately. You cannot cheat the customers without resolving their problems else we will say good bye to airtel digital tv forever.

Particulars: airtel dth recharge
Amount: rs 300
Transaction id: operator reference number (Ref#[protected] and txn reference number of amazon.in (#igaisrmmd9)
Mode of payment (Bank/website/app): netbanking
Date of payment:[protected]