Airtel Complaints & Reviews

The internet speed provided by airtel has been incredibly slow in my area for a few months now. The company offers 4g internet with a promise of very high internet speed. However the internet speed we have been receiving in my area has been horrible and cannot be relied on for any online activity. The area is langol housing complex type iii - 795004.

June 2020
Made a recharge of rs.3998/- through gpay for a friend's phone. International raming. Money left my account, but no recharge done by airtel prepaid. After multiple complaints both to gpay & airtel - i lost the money. They blamed each other and then finally airtel said it was actioned (No message to me or the no. I recharged for)
First they said i hadn't made a complaint in the nest 3 working days. Which luckily i had. Through email. I have a record.

Was told by airtel that this was a gpay problem and they washed their hands off saying the recharge was used. With no confirmation message that the recharge was activated.

July 2020
Made another payment to recharge the same mobile no. The following month this time the rs. 3998 was recharge but the rs.500/- was not. (Pm & pm2) this was made directly through the airtel app.

The person who took the complaint first said payment will come back to my account in 6 working days. Next tele caller said, 10 days,
The next asked for a transaction no. Whch apparently starts with 200...
We had no transaction no sent, nothing avaiable on the site, that i had done any transactions - no evidence. She then said she cannot take the complaint without a txn no. Asked her where to find the txn no. She guided us to a space when=re still i couldnt see any transaction no. Hence gave her my sbi bank txn no.
Finally she took a complaint and said 3 more days.

Both these payments were othpg payments. And the fraud is only on this no. All other transactions have been successful.
After this happened the same prepaid no. Got a phishing call.

Please see what can be done about these dubious activities that airtel is operating on and refusing to reimburse!!!

Hi team this is ramesh banda, my contact mobile number is [protected] in the year 2016, i have requested to stop using data card service, as per your words if more than 2months if it is not used the number will be alloted to some other person, i have agreed for that, recently i have visited airtel office regarding my mobile simcard issue, i came to know from ur people regarding the data card, there is outstanding due amount on that, i request u people to remove that and close it. As per ur words if it is not used for more than 2months after safe custody it should be alloted to someone, but it is not done that is ur system issue. I am getting calls january, i amd keep on sending mail to airtel customer care ([protected]@in. Airtel.com, appellate. [protected]@in. Airtel.com, appellate. [protected]@in. Airtel.com
) but i am getting calls again every month as there is an out standing amount, i kindly request you to close this and dont call me again and again these are my details
Airtel data card no
Mobile[protected]
Custom[protected]

And present contact number:[protected]

I have disconnected the broadband and made the full bill payment. Everyday i getting calls from airtel to make the bill payment. Even after explaining them i have made the complete payment they are they will call again till i make payment once again. I think india should ban airtel

I took a airtel sim card after usage of two monts i did not use it because my phone is damaged. As i statred it using again it is given to a maharastra man. Now if i call anyone his name is being showing to them. I lost all my patience. I am receiving messages related to him like his electricity bills etc. Soon solve this problem
.

Recharge of rs 20 was done by me but it was not successful though payment has been deducted from my account.

My sim no [protected] is still not activated even after 76 hours. I gave all documents yesterday morning. To my shock, I was informed this morning that my request for reactivation of my sim had been rejected since my Partnership Deed was not furnished.This is most absurd since this document was not communicated to me by Karan & Rohit of Airtel, CP office. I have filed a complaint with Consumer court for pathetic service. I will file a case for damages too since I have lost a lot of money as my clients could not contact me for 3 days already. You can contact me by watsapp on [protected]

Recharge of Rs. 219 has been initiated towards your airtel mobile [protected]. Txn ID:[protected]. The payment will get posted to your airtel account within maximum 4-hours. Please keep this Txn ID for future reference.
Recharge of Rs. 219.0 has been initiated towards your airtel mobile [protected]. Txn ID:[protected]. The payment will get posted to your airtel account within maximum 4-hours. Please keep this Txn ID for future reference.
These were two transactions done out of which one refund is pending from airtel end which they told will be done in 5 working days which is still not done, I have mailed them almost 20-25 times.

Airtel,
I requested for airtel fiber internet on 19th july on the very same day when airtel executive arrived to collect documents and money, i entered incorrect CAF number but the transaction was succesful and amount of 2828 got debited from my account. My mobile no "[protected]", transaction id is "[protected]".Correct CAF no. was "[protected]", i entered "[protected]".i would like you to generate refund for the same.
I have attached the screenshots of that transaction along with this mail for your reference.

Please accept my sincere apologies and generate refund as early as possible, so that i can get my airtel fiber broadband installed.

My postpaid mobile sim stopped working last Monday morning. I sent it to M 6 Cinnaught place branch at New Delhi through my office assistant. He was given a lost of documents to arrange to enable them to activate the new sim . Can u explain why should I need to offer documents for an existing old customer for replacing a defective sim which is again due to inferior service of Airtel ? Till date after nearly 60 hours, my sim [protected] is not activated. The manager of the showroom Mr Rohit & his assistant Miss Yogita have given the worst service ever faced by me in my 55 years of existence.They both did not have the decency to take my numerous calls too. I am writing to all newspapers & filing a case in Consumer court tomorrow.

This is to inform that i tried to recharge my mobile number [protected] on 28th july 2020. On the payments page i chose UPI as the option and paid through my upi id on paytm. Post that anount got deducted from my account but i didnt recieve any message from airtel. I checked with paytm and they said the amount has been recieved by airtel and they provided me with transaction id too. Airtel claims they never received any payment even if when I'm ready to prove with the transaction number.
This is mad on consumers part where companies like Airtel are looting the customers in broad daylight. Kindly look into the matter

As of my subject line you may know I am an Airtel Prepaid customer, I had just expired today (29July 2020 at 5:39PM)my regular pack (Rs.558 which provides 3GB internet per day ) . To continue my services I did a new recharge of Rs.558 at 6:48 PM (Transaction I'd[protected], to get my new data i.e, 3GB per day . But it wasn't updated and it was still showing still zero (0GB). I am unable to contact Airtel Customer Care service to get my 3gb data of the day .

Yours sincere consumer,
Manoj Kumar Samad
Mob. [protected](Airtel Customer)

Sir,
On 29th July, 2020 i made payment from my SBI debit card for a phone recharge of Rs.149 wherein the cash has been credited from the account but recharge not yet received. I got a message from Customer Care that recharge has been initiated towards my phone no. with a Txn ID but there has been no recharge benefits.
Please look into this matter and let me know how i can get a refund for the same.

Regards
Shradha

Dear sir,

Very poor service we are facing since jun'2020.

We made a net payment of rs.1746/- on 17/07/20 after all settlement of less rs.1199/- but still showing it is pending and calling regularly for outstanding amount of rs.1199/-.

Our internet is not working today. We ask you, shall we start our work or shut down our office???

We sincerely request you, if you can resolve this issue asap or please discontinue our services for future. We will see other option.

We hope for your positive reply.

Thanks

In april i tried reaching customer care, but no one was available due to lockdown. Finally, i got a call from their own customer care as my advance recharge was going to get over in may. I requested to put my number in safe custody, she told me that she has generated the request and a call back is arranged, i never get any callback. I was not much aware of the process so was not able to do it myself from the site or mobile app.
Once again in a few days, i got a call and i requested the same, they again said to arrange a callback and explained to me the whole process. I do not get any callback, neither do they give any reference number.
Meanwhile, my bill got generated, i started getting calls for bill payment. From everyone, i asked to put my number in safe custody. One of them in fact took around 30 - 40 minutes and said that my number is not in safe custody and nothing needs to be done.
But no change happened, i continued getting daily calls for bill payment. I then searched the internet and learned how to add numbers in safe custody and tried to do that, but it is now not allowing as the bill is generated.
If you see the data usage, i have not used it from mid of april.in may, i moved to my home town and it is even switched off since then.
This is just harassing a customer and unethical.

Resolution needed - cancel the bill that is generated and put my number in safe custody. I should not get any calls for bill payment or to renew my service.

I am very much upset by airtel today as iam trusting airtel and using this network since 2007 but iam upset today as i made a recharge of 50gb data pack showing limited and when i tried to reach the particular website i was trying it shows cant be reach i don't know but i request airtel please solve this issue as early as possible if this happens during emergency airtel users will be very upset more than me thank you airtel net for making me loose my time and duty today

My name is satish bagul, i am a customer of airtel dth (Customer id: [protected]) since last one year. It was all working fine until i upgraded my hd box to airtel xstream smart box. The new smart stb delivers very poor picture quality and i raised a complaint regarding the same with airtel. But the technician came and made some changes in the tv picture setting and said it was a mi tv problem not of the smart stb and my request is still pending saying that it will be resolved by 31st of july, but it seems like no actions are being taken from airtel regarding the same. Also airtel mentions in their promotion that the new smart stb does support the airtel smart remote app on android which works as a remote and can be used for playing games but that is not the case here, the said app is no more compatible. Worst experience of dth with airtel xstream box and customer care of airtel with no technical knowledge.

Suddenly my sim no. [protected] is blocked. Why please resolve

I made a recharge on 29th july 2020 via airtel thanks app and the recharge is not reflecting on the account although the amount was deducted from the bank account. Please help!

Am recharge in airtel money bank for 3 months plan rs.598/- and debited payment in my bank account also but recharge not done.. Please take action immediatly