Airtel Complaints & Reviews

I want to stay the installation process of mobile tower besides my house. As it is mandatory to install it at 50 metres distance from the residensal area. Although it is also harmful for a pregnant women. So please stop this installation process.

Hello i had recharged my airtel mobile number with inr 379 and had activated a pack for next 84 days.

Next using 'paytm' i had recharged the same number mistakenly of inr 1149 and pack for next 1 year.

Now they were not ready to refund it as it was done through third party app (Phone pe) where in they were ready to refund it if was done through airtel app.

Thnak you.

Hello airtel team,

Prepaid mob : [protected]

Please check my network issue problem.
I am not getting full network. Please contact me regarding this issue as this is very frustrating in 4g era, i am not even getting proper network connectivity.

Hi, i recharged prepaid no [protected] on 15 june 2020 with rs 598. My account was debited but recharge was unsuccessful. Details received by sms that amount was credited to airtelin. [protected]@axisbank upi[protected]. Further my bank has confirmed that the amount was credited to airtel hdfc upi master login, account no ending with xxxxxxxx1465, ifsc code utib0001507, vpa - airtelin. Rzp.@axisbank. Since the account recharge failed i put money in airtel wallet and recharged with rs 20 and 249 which was successful. Can you please refund the wrongly debited amount. The airtel wallet that was used for this recharge is for a postpaid no [protected]. Please check.

Thanks
Prem

Hi team,

I had and old version of airtel app where it showed one of the recharge amount as rs 448. When i selected that, amount got debited from my account but recharge failed. I have not received any refund or a statement stating the refund details.

Then i updated the app and the rs 448 amount was no longer available. So i recharged with a different pack.

My phone number - [protected]

Transaction id (Failed amount)-
22-jun[protected]jun-2020), by debit card:
Othpg[protected]www airtel in gurgaon-448.00

Radiation from the mobile tower getting causing diseases... I would like to lodge complaint on behalf of residing and self in the area near the address mentioned above against the installation and functioning of mobile phone towers installed on the said address and thereby putting the life of residents in vicinity in hazardous situation.. Because of heavy radiation... The residents getting diseases from it. As you know that, it is general rule that, the mobile tower has to be installation 50 meters away from the residential area as the radiation eminating from the said mobile tower causes various effects on human body and worked as slow poison upon the human body. Therefore, various building societies are refusing to install the said mobile tower on their building. Hence, the said mobile company choosing residential areas as they know that, few people are very greedy about the money and ignorant of their effect.. We are getting effected badly..
We are, therefore, request you to kindly look in to the matter personally and see that the above tower is removed immediately from the above said address in order to prevent further damage to the health of innocent people of the area.

If no action taken will go for rti to know the process that how it installed.
Thanking you.

Sir yesterday i'm pay 598 on my airtel prepaid number.
My payment failed but amount debited please refund my money soon as possible i'm try to call airtel costumer care but no one pick up my call.
My mobile number +91 [protected]
My txn id[protected]

Transaction no[protected]
Date 24/06/2020
This recharge mobile no is typing mistake please. Cancel transaction and refund payment

I paid airtel for xstream fiber connection on 9th june. For two weeks there was no communication as to when installation will happen. Hence i want a refund. Customer care is unavailable at airtel at all levels. Just setting up a scam

I recharged my number by my airtel app. There was an offer of 448, i choose that but after recharge money deducted from my bank account to airtel, then it shows there is no offer for 448 recharge so the recharge was unsuccessful, and said to wait for 2 hours. Its been 2 days still i didn't get my money.

Airtel broadband connection disconnecting due to some internal problems. Kindly proceed it.

Dsl no :[protected]

Hi,

i have recharged for the Rs/379 pack with Rs/50 off in the airtel app using the phone pay app.
the amount is deducted but the recharge has not done.

transaction details
paid to :: Airtel HDFC UPI Master login
transaction ID : P2006240855021327208489.

I have contacted many airtel store regarding airtel xstream fiber, but they say it is not feasible in my area, and don't have any idea about how much time will it take, due to this corona lockdown we students are in great need of good internet connection, my friends living over here also need the same, please do something airtel, i have been in this problem for now 4 months. (Date-20 march 2020)

Email - [protected]@gmail.com

My self prem chand garg, i have applied to port my number [protected] from idea to airtel on 12.06.2020. On 15.06.2020 my idea connection is disconnected and i have received message from airtel on my alternate number that "dear customer, your mobile number [protected] is ready for activation now. Please insert your sim in your handset and call 59059. Your tele-verification pin for your activation is 74309".

Thereafter, i just insert my airtel sim to handset, but it is not showing network since then. I have followed the procedures for activation i. E switch off my handset after inserting sim and trying to call at 59059, but against it is showing no network. I have contacted the problem before airtel retailer and airtel store. All of them has changed the sim 5 times, but no issue resolved. I am very disappointed with airtel and regret on my decision to port number from idea to airtel.

You are requested to take action on the same on an urgent basis.

Regards,
Prem chand garg
Alternate mobile number [protected].

I have recharged my prepaid mobile number [protected] on 21june 2020 through your airtel thanks apps and online through net banking yes bank payment credited rs. 149 and still it is not activated. Today is the last day my incoming call to be stopped as your msg updated by sending regularly sms.
Please take necessary action to continue my mobile service. Details are as follows. My mail id : [protected]@yahoo.co.in

Mobile no. [protected]
Pack amount : rs. 149
Payment method : others
Transaction id : net txn: payupayment [protected] payupayment
Transaction date : 18.6.2020

Hi,

I have ported my postpaid airtel to prepaid plan in feb 2020.
I have done the frc from shop as suggested. But even after that i am not able to make any online recharge for my number.
Trying to contact airtel via 100 different ways from march.
Its been 4months and i am struggling to get this rectified.
Please help.

Thanks in advance,
User

Hi sir,
I request you to install mobile tower in my village, because of long time we are facing network issue in my village. Total mobile user is 2500 in my village.
Only jio mobile network is in my village, but internet speed is very low.

Name :- ravindra vitthal thanage
My village address :- a/p:tikhol, tal:parner, dist:-ahmeadnagar, pincode:-414304
Mobile no :[protected]/[protected]

I have recharged my dth account with service id [protected] on[protected] through my airtel app with amount rs 310/-.
Amount deducted by citrus airtel from my hdfc bank account but nither the same was credited to my dth account nor returned back to my bank account.
Also there is no mechanism of lodging complaint either in the my airtel app or on customer care number.

I have port my number from vodafone to airtel and not able to complete tele verification as 59059 is not working.
It's my primary number which i have port [protected]
For now you contact me on [protected]. Can call me any time please resolve this query asap.

This is almost 6 reminders on the same subject and not getting any reply. Do you believe customers should move out from airtel. Please dont asked for dsl number and other details again, please take resoblity to read the complete email.

Hi team,

This is extremely ridiculous support from airtel, the query which is asked since the first email is not being answered even after 15 days.

My dsl number :[protected]_dsl

Land line number : [protected]

Please answer the following questions

1) my connection has been having issues for almost more than 1 month. I understand from the executive who visited my home that i would get the revert back charges for the duration the internet is having issue. Please track the complaint record and revert all charges.

2) previously i was getting a discount of 100 rs on my connection, is that still continuing?

Hope this time i am getting a correct answer to my query, next time i will mark this email india head and ceo of airtel.

Regards

Sami khan

On wed, jun 17, 2020 at 11:17 am sami khan wrote:
Hi team,

This is extremely ridiculous support from airtel, the query which is asked since the first email is not being answered even after 15 days.

My dsl number :[protected]_dsl

Land line number : [protected]

Please answer the following questions

1) my connection has been having issues for almost more than 1 month. I understand from the executive who visited my home that i would get the revert back charges for the duration the internet is having issue. Please track the complaint record and revert all charges.

2) previously i was getting a discount of 100 rs on my connection, is that still continuing?

Hope this time i am getting a correct answer to my query, next time i will mark this email india head and ceo of airtel.

Regards

Sami khan

On wed, jun 17, 2020 at 7:27 am e support wrote:
Dear customer,

Warm greetings from airtel!

This is in response to your email about concern for the airtel fixedline number [protected].

Please be informed that, the current plan is airtel-ul-plan 1099 350gb (200mbps/1024kbps) combo plan.

Regarding internet not working;

Please kindly revert back mail if you are facing issue on network, we will raise complaint for that.

Thanks for writing to us.

Regards
Akshayapreethi y
Advisor-customer experience
Bharti airtel limited.

On tue, 16 jun 2020 at 11:49 am wrote:
* external email. Treat hyperlinks and attachments in this email with caution. *

Hi team,

This is very unfortunate and disgusting support from airtel.

Without looking into trailing mail just reply blindly on my emails.

I want to immediately escalate my issue to higher and need to have a call back.

If my issue is not fixed within 24 hours, i will request for dissconnection.

Regards
Sami khan

On tue, 16 jun, 2020, 11:46 am e support, wrote:
Hello sami khan,

I am sengaiyah, your airtel experience advisor.

This is in response to your email on bill plan change for your airtel account number.

I am unable to process your request as details on your airtel mobile number and airtel fixedline number is missing in your email.

Please write back to us with yourairtel exact account number or fixedline number and mobile number, fixedline number or dsl id and i will be happy to help you.

Hope it helps!

Regards
Sengaiyah masilamani
Advisor - customer experience
Bharti airtel ltd

On mon, 15 jun 2020 at 12:24 pm wrote:
* external email. Treat hyperlinks and attachments in this email with caution. *

1. Billing address

Flat 1805, towe 7, 3c lotus panache sector 110 noida 201304

2. Bill plan rental value : 1099

3. Alternate contact number : [protected]

Please answer to following query :

My connection is having a problem since 40 day which is fixed on 31st may, you can track all request and ensure while internet is not working charges for entire duration should be reverted back.
Why, additional benefits are showing on my plan.’
I have received the discount of 100 rs, which is offered to me until i change to lower plan why those discount is removed.

Regards
Sami khan

On mon, jun 15, 2020 at 12:18 pm e support wrote:
Dear customer,

Warm greetings from airtel!

This is in reference to your email regarding billing discrepancy your airtel dsl number[protected]_dsl.

We have checked and found a different email id registered with us for your fixedline number.

For safety of your account, please write from your registered email id dba. [protected]@gmail.com or confirm any 2 of the following details.

1. Billing address

2. Bill plan rental value

3. Alternate contact number

Also, do confirm if you would like to update your email id sami. [protected]@oracle.com in our records.

We will take action on your request post receipt of your mail.

Thank you for writing to us

Regards
Sharmasrinivas baskaran
Advisor – customer experience
Bharti airtel ltd

On mon, 08 jun 2020 at 05:13 pm
* external email. Treat hyperlinks and attachments in this email with caution. *

Hi,

Please answer to following query :

My connection is having a problem since 40 day which is fixed on 31st may, you can track all request and ensure while internet is not working charges for entire duration should be reverted back.
Why, additional benefits are showing on my plan.’
I have received the discount of 100 rs, which is offered to me until i change to lower plan why those discount is removed.


Please ensure that last two months internet is not working for which amount should be reverted in next bill.

My dsl number :[protected]_dsl

Land line number : [protected]

Regards

Sami khan