Airtel Complaints & Reviews

I am using airtel sim card for more than 2 years with the family plan of rs 999 and have also added an extra child number. Total sim cards i have is 5 and the total bill i pay is around 1500 per month.
Currently i am in malaysia and the rest of my numbers of the family plans are in india.
One of my child numbers is not working from 3 months. Suddenly it started showing no service.

My brother went to the service center many times and from 2 months they were just saying that your complaint is registered and you will get a sim card delivered to your house.
And yesterday again when he went there they refused to give a new sim card and want me to be there to take the sim card from service center or else email to allow my brother to receive the new sim card.
And when i sent an email to "[protected]@in. Airtel.com", i am just getting a system generated email to use the airtel thanks app for any query. And in airtel app to register a complain for child number we have to add that number which is done by sending an otp on it. Though there is no service i can't get an otp also to write a complain through airtel app.

Later i asked customer care executive to atleast reduce or cancel the bill for that particular number which i am paying from 3 months, he just refused by saying that "it is a system generated monthly bill and you have to pay the bill whatever plan you have selected".

I will be staying in malaysia till november.
So, till that time they are not going to give a new sim card to my family members. Not even if i provide an authority letter to my dad or my brother. And they want me to just pay the bill for that sim which they have deactivated unnecessarily.
I dont feel paying the bill for that one sim card worthy which is not even working from 3 months.
And want that sim card to be activated and get the refund or bill adjusted for the service which they haven't given me properly.

I have done a recharge of ₹49 from my airtel app on 15 june 2020 and the transaction is completed from my bank as money got deducted but still my mobile is not recharged.

I switched[protected] from jio, karnatka circle to airtel, tamilnadu circle two days ago. I have tried many times to recharge online through internet banking and credit card through airtel website and amazon pay.in every case, the amount is deducted, but he recharge is declined. Can this be resolved asap? Thanks.
Prabhakar

Airtel Store
No 11 & 12, Bldg, Shop, No 4, Sion - Trombay Rd, opposite Maitri Park, Atur Park, Chembur, Maharashtra 400071

Today I visited at above mentioned Airtel gallery to convert my postpaid connection into prepaid connection. Ur executive informed me to clear all my dues amount so I cleared on the spot all dues amount, after I cleared all amount the executive suddenly forced me to continue my connection into postpaid for 6 month compulsory instead of prepaid, I don’t know why ...after that I called customers care for the same issue n they informed that after clear all my dues I m willing to convert my connection as per my wish...also she conveyed me that kindly gave my call to that gallery person so I can ask them why they are giving me wrong information but the gallery person are not ready to take my phone n talk with customer care person ... infact they removed their name labels... also when I asked kindly introduce me with ur manager they told right now no manager is available... this make me really very apsets about their rude behaviour.

Receiving high amount of bill from past 3 months and its thrice the bill i used get earlier.

Hi sir,

I am using airtel broadband service from past three month, i was paying the bill of three month at a time. Now i want to change my plan from 799rs to 599.

Preeti sharma
Vikas puri extension-110018

Tried to recharge my son's phone twice. Transaction failed twice but refund has not been credited

I am an airtel from kerala circle.
Due to the poor network connections i have decided switch my network. So that tried to generate upc code. But it is showing that "upc cannot be generated as the mobile number is not configured. Please contact your service provider for further assisstance". I have contacted with customer care and visited shops but can't do anything.

Inspite of paying the bill of rs. 900 on 22.05.2020, the airtel landline outgoing calls are deactivated.
[protected]

I have recharged my airtel number [protected] from airtel application, a plan amount of 598 using upi, rs 547 was payable the remaining was from airtel wallet itself.

I paid 547 from google upi,
Upi transaction id :[protected]
To : airtelmoney. [protected]@icici
From me : [protected]@okicici
Google transaction id : cicagkdj9nwedq
*date : june 14 2020
Number: [protected]

The amount got deduced from my bank account, but to this time, there is no sign (Sms or in airtel app) of successful recharge reflected on my airtel number.
I would like either a refund or a recharge as soon as possible.
In case any further inquiry, my email address is : [protected]@gmail.com

Hi team,
I had applied for a new airtel fiber connection, paid rs.2122. Since the connection was not feasible in my apartment, i was told that i would get a refund in a week. But i have still not got the refund.

Attached are the copy of the bill and also the copy from airtel south mumbai manager, that the account is cancelled on his side, but the refund is not initiated.

Regards
Rishab
Mobile - +91 [protected]
Email - [protected]@gmail.com

May 1 2020 recharged by air tel app of air tel no payments received by air tel hdfc upi but rechrg not take place amt is debited

My airtel hotspot is lost and use by anyone.

Registered landline number[protected] which is also a broadband connection. Raised multiple complaints regarding frequent disconnection.
Below are the details of complaints raised
Date of complaint how complaint is raised
11-apr-20 email to ceo and other concerned
26-apr-20 email to ceo and other concerned
4-may-20 email to ceo and other concerned
12-may-20 email to ceo and other concerned
12-may-20 facebook message
13-may-20 email to ceo and other concerned
13-may-20 facebook message
14-may-20 email to ceo and other concerned
15-may-20 email to ceo and other concerned
16-may-20 email to ceo and other concerned
16-may-20 tweeted
17-may-20 email to ceo and other concerned
18-may-20 tweeted
20-may-20 email to ceo and other concerned
24-may-20 email to ceo and other concerned
7-jun-20 tweeted

Hope airtel understands how important the internet is in lockdown and how much torture and harassment they have already given me.
Finally i have requested them to disconnect the broadband and landline and after 10-15 request they have finally done it but still they have the audacity to send bill.
Already requested them that as your internet didn’t worked from last 2 months on what basis i will pay the bill and i am already paying another internal bill as you are not able to deliver the services.
Still they sent bill. Already marked email to mr. Gopal vittal multiple times but i think he is not interested in reading customer issues and resolving them correctly. On the other side he keeps sending auto mated email how airtel is keeping connected in lockdown (Pathetic)
Also, on dth part i requested them to provide adapter of dth because that is not working and on that part they quickly asked 200 rupees for that plus visit charge of technician. This is what service airtel is offering.
If they are not able to provide service they will not reverse the charges but if customer asked for adapter then they tell you 100 pages of terms and conditions and ask for charges.
This is my last and final request to waive off the bill and send a written confirmation or my next step is legal notice (Even if they don’t mind) because ultimately i am a cust+mer (Pain se maro) that is what airtel motto is.

I had bought a 6 month plan of rs.5544 with monthly data limit of 900 gb (I am really sure that i never used beyond the limit), since it it is a prepaid plan. The speed of internet is mere 240 kbps while those cheaters promised a speed of 24 mbps, those cheaters provide the one tenth of the speed promised, after a call to their lousy customer service they temporarily increase the internet speed and drop it again, these low lying schmucks should be closed down. There is no ethics, i feel really cheated with these guys... Most indian don't care the internet speed as long as doesn't buffer, this is a mass daylight scam conducted by bharathi airtel all day, everyday and the extras they
"provide" does not work at all airtel is the biggest scam that i have ever seen

I have raised complaint for my stb issue and my set top box replaced by technician but box not yet activated since last 2 days and i have already called customer care service but no positive response and no reply on email by airtel.

Please let me know whom i need to contact.
Issue reference no. : 24903774 & 25143025

My airtel prepaid number "[protected]" is deactivated suddenly
Stating that my previous operator bill is pending. I paid bill but now
Reactivation for airtel number your gallery team forcing me to go for postpaid.
I want my number reactivate in prepaid only, so please help me to reactivate
My prepaid number online.

Email - [protected]@gmail.com

Regards,
Arvind
M-[protected]

I got these 2 messages

1:00 pm -13th june, 2020

Payment failed: your recent transaction for airtel mobile number: [protected], amount - rs. 209.0 and txn id[protected] has failed. Please click on the below link to try again. https://pay.airtel.in/red/r/dd3c6fe5s

9:40 pm - 13th june, 2020

Sbidrcard x1187 used for rs209.00 on13jun20 at78002019 txn#897122 if not done fwd this sms to [protected]/call[protected]/[protected] to block card

I request complete refund on the deducted money.

I applied for airtel broadband connection through website. A sales person called me for connection, i have given appointment. The next another person came and collected the proof, and asked me to make payment immediately through online, he told me that within 24hrs installer will come to my home and install the broadband, after that nobody came. I called to that sales person who called me.in the beginning for connection. But he was not picking the call. I tried more than 100 times. Then the person who came to my home to collect the proof, i tried him, he was also not picking the call. Now i am helpless, i have their names and contact numbers and my application number.

I was about to recharge a airtel number wit amt 219, the amount was deducted from account with reference number[protected] but the mobile was not recharged till date.