Airtel Complaints & Reviews

I have an airtel dth connection. As we know based upon recent trai regulations we need to select a plan and then recharge our account with money. Once the amount is over then we would need to recharge. If the connection is continuous then there is no issue with dth but if we recharge after a gap of 2-3 days then airtel charge idle maintenance fee of 15 rupees. There is no mention of the same anywhere in airtel website or airtel ap. Also if you see the transaction details they do not mention it anywhere. Everytime there is a gap they have deducted 15 rupees from my account. I am not sure what kind of maintenance they are doing on idle account especially when i have paid them money for stb and connection fee when initially i bought the service from them.
Airtel digitaltv id [protected].

I have recharged for [protected] amounting to inr.598 through online on 10th june'2020. The transaction was failed but the amount has been deducted from my bank a/c. Till date it has not credited back to my account.

The details of the failed transaction status are mentioned below for your reference. Expedite your process.

Thanks

Airtel mobile no : [protected] amount of recharge : inr. 598 date of transaction : 10th june 2020 airtel transaction id :[protected] bank name : hdfc bank bank

My sim card is not working from last 5 days.. I registered complaint 1000 times and i was suggested to take a new sim from the store and was assured that services will resume in 24 hours... It has been more than 48 hours also still it is not activated... I registered 1000 complaints calls but they didn't respond and resolve my problem.. As my all bank accounts are linked with the number i am not able to send or access my accounts at all. these 5 days caused a 3 lakh loss to me and my organization as the clients were calling me continuously but unfortunately, they were not able to communicate.

The situation faced today at below address
D no 6-14-34, 13th lane, main rd, arundelpet, guntur, andhra pradesh 522002.

Worst service i had ever seen. How lazy the employees are even dont have sence on customer, no manager no contact number no official email id 😔 and what they are working for better to swap in another network.

I raised a request for New Xtreme FiberNet service on 7-Jun-2020 and got a call from your sales team (Umesh Mobile number: [protected]). They said my apartment is having feasibility and they sent the person (Manoj Mobile Number: [protected]) to collect the documents and the payment on 7-Jun-2020.

The person took my photo, document photos into a digital form app on his mobile phone and after that I got an Airtel Payment link to which I paid Rs. 2828 on Airtel.in and it generated the CAF Number [protected]. After this the person told me that the installation will be done on 8-Jun-2020.
I called them on 08-Jun-2020 and they said the installation will be done on 9-Jun-2020 as it was raining. So I waited till 9-Jun-2020, however in the afternoon, they told me that they can do the installation as there is no feasibility in my apartment. So, I requested a refund from them which they have not yet initiated and lying with me that they have already cancelled my connection request and refund is in process.
I haven't got any SMS from Airtel about the cancellation and not a mail as well.

Can you please process the refund for my CAF[protected] and penalize these bad partners. I see a lot of people complaining about them on consumercomplaints.com. But I haven't seen any action from Airtel on them and these bad practices are still happening.

Another person I dealt with regarding this issue is Kiran (Mobile Number: [protected])

Sir i am try the call any no call direct end this problem also last 2 days
Sir alive my

My sim card suddenly stopped working so i went to the airtel store in my city (Hoshangabad) and the asked me to pay 100₹ fir a duplicate sim card and later when i confirmed with the customer care the charges were 25₹ and they are doing same with everyone. Please take an action against them.

1. My mob no is [protected].
2. I tried to contact a local mob no 99900xxxxx at 0918 and 0925 hrs today (Ie 10 may 2020). The call was not processed by airtel citing no balance as the reason. On checking the balance, i find that i have adequate balance on prepaid pkg wwwwwwwwith unlimited calls and validity upto 01 nov 2020
3. Please clarify.

1. Visited airtel office near varuna bridge, varanasi on 9th june 2020 for upgrade of sim 2g to 4g on the request of airtel at about 1:00pm.

2. They charged me 30 rupees where as the airtel claims that it's free.

3. On coming home got a sms that document validation failed and asked me to contact the point of sale again without telling me what's wrong or else i would have gone there prepared.

4. Reached again at 5 pm same, they tried again but it got rejected again with the sms

"dear alok singh, validation of sim swap documents for airtel mobile no. [protected], with sim no.[protected]u could not be completed successfully. For more details, contact your point of sale from where simswap was taken or the nearest airtel store."

5. They asked me to visit again with new i'd proof.

6. I went again the next day i. E on 9th june 2020. The shop was closed due to corona virus guidelines even odd rules.

7. I called the guy over phone asked me why he didn't not inform me about the shop close thing. He said its assumed that you would know.

8. So i went again today i. E 10th june 2020 and again came empty handed.

9. My phone is close and the number is mentioned at all other important places.

10. I complained at [protected]@in. Airtel.com, and nodal officer of east u. P but no response.

11. Kindly press them to resolve my matter or else i will be forced to file complain with penalties.

Regards

Alok singh

I was not getting any network. I also changed my sim. I got the new sim and inserted it in the phone slot got signal for 5mins then, i received a msg stating "your services have been set. Please restart handset". After restarting, again getting a "no service" message. What is the issue. Why do i have to keep running around repeatedly.

I've been chasing for a bill since last month or so for a newly procured broadband connection, the customer care is in covid-19 with no accountability

Dear madam/sir,
I got a recharge of rs 45/- on my Airtel mobile number [protected] with 28 days validity from freecharge.in website, but it still says insufficient balance.

I urge you to kindly look into it.

This is what freecharge.in customer care said,

"The operator has confirmed that the transaction was successful with following detail -
Order ID: FCVM[protected]
Recharge Number: [protected]
Recharge amount and date: Rs.45.0 and 08-Jun-2020
Operator ID:[protected]
Plan details: ₹45
Enjoy Local & STD calls 2.5p/sec, National Video Calls 5p/sec, DATA 50p/MB; SMS Re.1 Local, Rs.1.5 STD, Rs.5 ISD
Validity: 28 Days"

I got a success SMS on my mobile too from Erecharge (attached Screenshot)

Thank you.

Mr Bharti, it's high time you shut down this piece of junk network called airtel. Your company is nothing but a group of high profile swindlers. I ported by airtel sim few days back, I am at peace now . I wonder how you still survive, may be from the loot you made during late 2000s. The so called 4G gives me a speed of 0.1- 1 Mbps most of the time and an astonishing 4Mbps at its max. Damn! Poor jio could manage only 12Mbps for half the price( this is during the lockdown) . I dare you add rating to your airtel website. I wager it would be as good as your speed 1 ###

- Yours seething customer

My airtel hotspot device is not providing connectivity even though the network bar shows green.
The airtel sim i have in my mobile works perfectly fine in same location.
Is this issue with device or the sim in it?
Its extremly frustrating

I had tried to recharge airtel number [protected] on 19 may through hdfc netbanking. The amount 598 rs was deducted but recharge failed.
I wrote to hdfc bank. They said it was processed by the bank n airtel should be contacted for refund. I tried calling it's customer care but no reply.
Following is bank reference number[protected].
[protected]ccaairtelin

Hello i had recharged my airtel mobile number with inr 598 and had activated a pack for next 84 days. And by mistake it was recharged twice on the same day.

I tried contact customer care but there is no option to reach to customer care person.

Please advice what will happen int his case, will you provide refund in this case ?

Kindly look into this at the earliest and i am ready to provide you all the the transaction details as i want to find a solution for this by having the money refunded.

Thank you.

I have problem with airtel pgsi mumbai for monthly rs.470.82 has regular debit on my axis bank neo credit card. It is a second time first 02/05/2020 of rs 469.92and second 006/06/2020 of rs 470.82.

Kindly check and close the in this type process and refund the 2 month amount on urgent basis. I have major problem.

Name : ranjith kumar t r
Card no : [protected]
Mob : [protected]

I had applied for a new airtel xstream fiber with digital application form no.[protected] on 22.05.2020. Advance rental of rs. 4128.00 paid vide transaction no.[protected]. Unfortunately, due to some technical problems this application was rejected and therefore the new connection was not activated. Then, as per the advice of the sales personnel, i applied with another digital application and paid advance rent once again and activated the connection. Now i have not received back the amount paid for the above mentioned failed transaction. Contacted many times the sales personnel who helped me to arrange the connection but no result. Kindly make arrangements for refund of rs. 4128.00 at the earliest.
With regards
V. D. Henry.

I had taken a 10 day international pack for uae on my postpaid number on 29th september 2019. It was a 10 day pack and activated at 6:30 pm uae time/ 9pm ist. The pack was worth 3, 599 inr for 10 days usage.

It was supposed to be valid upto 9th october 2019 till 9pm ist. I had cancelled the subscription on 9th oct 2019 itself before 9pm ist after returning to india.

The charge was rightfully deducted in my september bill. However, when i received the bill for october, the company had again deducted inr 3, 599 citing the service for international roaming pack to start from 9th october 2019. On enquiring the customer care, they said that their count of days starts from 12am mid night and not from the time when the pack was activated.

This is outright cheating. And i request airtel to refund me my money.

My disputed bill number is bm203i[protected]. Kindly help resolve this asap

This is to inform you that i had applied for a airtel xtreme fibre broadband connection (799/ month plan). I had paid the advance for 3 months package (Inr which included free installation of the broadband modem and landline connection.
It has been 7 days already, and still the connection has not been installed,
I have spoken to the executives who had collected my documents and were responsible for the connection, they informed me that it will take only two to three days for setting up the connection. But after several days now, they are just making excuses that some box needs to be set up in the apartment (Which i already had procured permission from the society and have informed the executives), but still everyday they are just telling me false stories that the connection will be set up today/tomorrow.
So i have requested them to cancel my broadband request and refund me the amount as they are unable to set it up. They are even telling that the cancellation will take time and even if they do cancel, i will get an intimation after 7 days. What i do not get is that, while payment it happens instantly, why doesn't it happen so at the time of cancellation.

Also i have received a sms from the airtel network that the service is not currently feasible in my area. I am affixing all the relevant screenshots to this mail (Payment info, connection request info and the sms received from airtel) to this mail.
Also if the connection is not possible in an area it should be mentioned before the payment is made. This unethical practice of target fulfillment doesnot help airtel at all. This similar incident has happened to other people in my office too.

Please help me cancel the connection request and refund me the amount that i have already paid for the new connection, at the earliest.