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Updated: Nov 1, 2026
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P
pj058811
from Delhi, Delhi
Jun 6, 2020
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Address: Bangalore

I paid rs. 2828 on 5-jun-2020 for booking of airtel broadband connection. Payment screen shot attached - transaction id and caf number.
The sales girl called me and said you have to pay first and then it will be installed on the same day within end of day. I paid on 12pm of 5 june 2020 and then they are not picking my calls and not answering on whatsapp.

As lockdown is going on i can't go outside and tell someone what is happening. I messaged today, i am yet to get the refund. I think it is a case of fraud where i can't even track status of my booking after paying rs.2828 in advance. 3 times i called customer care and they say there is no way we can track with any details mobile number, caf, transaction i'd.
Biggest shock is that there is no way of logging a complaint through the customer care number or portal/ my airtel account as there is no record of my payment.
I have been using airtel services from last 3.5 years and this is how they treat their customers.
Please look into it at the earliest as this is a serious process gap from airtel and how they fool their customers. Refund immediately.
Sales girl contact numbers who is making customer fool.
[protected] and [protected]. If not resolved i will make a police complaint.
I need connection urgently as i am working from home.
My name : pradeep jain
Email i'd: [protected]@gmail.com
Airtel customer support has been notified about the posted complaint.
Jun 09, 2020
Updated by pj058811
From last 2 days I am getting scam calls on my number.
They are asking for my bank details.
Then they are asking for you to install one app QS in your mobile which is a teamviewer hacking app. Then you will get a UPI sms on your number then they will ask to forward this SMS to this [protected] number.
This Fraudsters are :
1. Deepak Kumar : [protected]
2. [protected]
3. [protected]

Request for Police to catch this fraudsters. They are taking data from this website.
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    ArijitG
    Jun 6, 2020
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    Sir/madam,

    On 18th may, 2020, i had requested to add an amount of rs.1310 for my airtel wallet (Contact no. [protected]) from my state bank of india account through airtel thanks app. But due to some technical/network issues, the transaction repeatedly failed multiple times, post which i tried from my laptop by logging in through www.airtel.in, which was successful. Immediately after the successful transaction, another transaction from my previous attempts through airtel thanks app also got through successfully, leading to duplicate transaction and double debit from my bank account (Screenshot attached). I tried to transfer the additional duplicate amount from airtel wallet to my bank account, but it is charging convenience fee for that transaction.

    Please consider my plight and it's very unfortunate on my part amidst the current adversities throughout the world due to covid-19, which has affected everybody, directly or indirectly. Please arrange for refund of the amount to my bank account without the convenience fees. I would be obliged and feel privileged being a loyal customer for over a decade. Your earliest action is highly solicited.

    I have already emailed to airtel customer care and airtel ombudsman citing the aforementioned issue but no actions have been taken by them. Please consider this case and let me get back my hard-earned money without extra charges. Thanking you,

    Yours faithfully,
    Arijit ghosh
    (Contact no. [protected] / [protected])
    Airtel customer support has been notified about the posted complaint.
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      vijaykumarm
      from Bengaluru, Karnataka
      Jun 6, 2020
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      Sir,
      I have done airtel dth to wrong account ([protected]) instead of [protected] due to oversight. Kindly add/ transfer rs 300 to my airtel dth account bearing customer id: [protected]. Based on my earlier email which was sent yesterday you provided me with service reference number 24716564 but without resolving the issue you have closed the complaint/ service number 24716564 for your airtel digital tv. My airtel digital tv account balance s still showing as zero ('0'). Kindly transfer rs 300 to my airtel digital tv account immediately. You cannot cheat the customers without resolving their problems else we will say good bye to airtel digital tv forever.

      Particulars: airtel dth recharge
      Amount: rs 300
      Transaction id: operator reference number (Ref#[protected] and txn reference number of amazon.in (#igaisrmmd9)
      Mode of payment (Bank/website/app): netbanking
      Date of payment:[protected]
      Airtel customer support has been notified about the posted complaint.
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        9
        9535802444
        Jun 6, 2020
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        Hi team,

        Regarding the refund of my activation fees paid for broadband connection with you.

        On 5th june 2020 i have made the payment for broadband connection (See the below details). However, next day on 6th june 2020, one of your lead engineer came for the inspection and informed that the broadband service is not feasible in my area. Hence, he has not provided broadband connection to me.

        Kindly refund my payment made for the broadband connection asap, so that i can try with other service providers.

        Fiber digital application - [protected]
        Payment txn id[protected]
        Activation payment made is rs 3536.00/-
        Plan - airtel extreme

        Thanks & regards,
        Suresh. C
        [protected]
        Airtel customer support has been notified about the posted complaint.
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          Y
          Yashpalsinh8991
          Jun 6, 2020
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          Address: Airtel india

          Hi i have recently port my number to airtel, after porting my number i got 5rs balance for 1 day. But after that not able to recharge my number from any online platform even from airtel website and mobile app. Is there any frc recharge i need to do then please inform me. My number is [protected]
          And my altar net number is [protected].
          Airtel customer support has been notified about the posted complaint.
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            S
            Sachin Doundkar
            Jun 6, 2020
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            Issue of signal loss of airtel dish tv since 18may. Complaint given to customer care but no responce from airtel digital.
            After submitting complaint, service engineer call & only ask for address. Very poor service by airtel. Till now no one service engineer visited to site. Customer care is giving only service engineer number. But nobody is giving responce. From 18 may i am not able to view tv. I am asking to return my deposit & money, so i can purchase another dish tv. I have already purchased yearly package.

            Pls help required in this matter.
            Airtel customer support has been notified about the posted complaint.
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              S
              sita gasservice
              Jun 6, 2020
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              Address: 47 jeoni mandi sita gas service

              Our std numbers are not working properly. Please do something for it.
              Std number [protected]
              Airtel customer support has been notified about the posted complaint.
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                T
                ThiyaguJJJ
                Jun 6, 2020
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                I would like to make a compliant against about how they indulge in the un-ethical ways in doing their business.

                It appears airtel has recently made a policy change to calculate the due date from the billing date. It reduced the due date from 18 days to 12 days. Yes, you read it right, they made this strategic decision, in the midst of global economic crisis caused by corona. While the airtel is within its limits to change the due date policies, they should have allowed the customers to change their billing date such that they will be able to setup a date of their convenience. While i have paid my due amount, i have written an e-mail to them asking them to adjust the billing cycle such that the due date is restored to normal, however i have not received any reply.

                After a week, i received an automatic reply stating that they do not have customer service system in place due to the pandemic and they would not be able to assist me in my query. It is important to note that the automatic reply was sent after a week. I have only known cases of immediate automatic replies but in case of airtel, they take one full week to # whether an automatic e-mail can be sent or not.

                It is understandable that it is difficult to provide 100 percent customer service during this uncertain times, but why make such a policy change that affects the customers during this time and leave customers in confusion and with no options.

                This is not the correct way to do business.
                Airtel customer support has been notified about the posted complaint.
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                  R
                  Rampravesh Chauhan
                  Jun 6, 2020
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                  Sir/madam,
                  I made a airtel top up of 399/- on 01/06/2020 through sbi yono lite. Transaction id is uha0383509.
                  Please find out the issue and resolve as soon as possible.
                  Please update me on the same.
                  Thanking you.
                  Airtel customer support has been notified about the posted complaint.
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                    R
                    RahulReddy17
                    Jun 6, 2020
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                    Address: Anantapur

                    Twice i recharged my father's mobile on june 1st, and both the times the amount is deducted from bank account (Rs.379 each). Later in the airtel app, the recharges are shown as failed, however, even after 5 days, i have not received my refund. Please help me..
                    Airtel customer support has been notified about the posted complaint.
                    Its been 7 days since I posted my complaint, will the company ever respond?

                    Please help me with my request, its close to 800 bucks which need to be refunded to the failed transaction but the amount being deducted.
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                      Had to pay 100rs for getting a sim card replaced at the home store of airtel. When asked, they happened to mention it's the service charge and they charged less as they're in a hurry to leave after work. When demanded for a receipt they hesitated a little and said they could return the money if 100rs was such a big deal.
                      Airtel customer support has been notified about the posted complaint.
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                        S
                        Somnath Panja
                        from Delhi, Delhi
                        Jun 5, 2020
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                        My query is related to some other number [protected]. Recharge reference no.[protected] &[protected]. (Pay by amazon balance ([protected]@gmail.com)

                        1st i see recharge on this number... Show pending & status-your money refund after 3days... Again i recharge on this number... Success but after 15 minutes show... Recharge success.
                        So. Please refund my money of 1st recharge.
                        Airtel customer support has been notified about the posted complaint.
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                          konki
                          Jun 5, 2020
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                          I have recharged my no. ([protected]) on 2 june 2020 by using airtel website but till 5 june 2020 recharge is not done by the airtel. And my account is debited at the sane time by rupees 149 still i did not get my no. Recharged. So i want you to reslove my complaint as soon as possible and provide me the benefit of recharge or refund my money back.

                          Payment details
                          Prepaid recharge of rs 149
                          Txn id:[protected]
                          Airtel customer support has been notified about the posted complaint.
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                            S
                            sonamsurve
                            Jun 5, 2020
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                            Address: Bangalore

                            My airtel prepaid connection just stopped working on 4th june 2020. As i woke up yesterday morning i noticed my phone wasn't getting a signal. It showed 'no signal' on the phone. So i tried calling the number and it said that the "number does not exist".

                            I contacted customer care who than informed me that the number was missing from their database. And it was deleted. So than i went to a airtel store near by. They checked the number and told me the same thing that there is no record of the number in their records.

                            First of the number was in use for a long time approximately 10 years. Secondly it was recharged it inr 49/- on 30th may 2020. Third till the 3rd of june it worked perfectly fine.

                            How come a number be deleted without any intimation? My life is dependent on that number as it is registered with everything i use, banks and all. This is a matter of serious concern. What should i do now as no one at airtel has a clue of what is happening. I want the number back again!

                            This is a matter of life and death. I have no other option but to lie down on railway track and wait for a train to end it all. Thank you airtel for nothing!
                            Airtel customer support has been notified about the posted complaint.
                            Jun 05, 2020
                            Updated by sonamsurve
                            [protected] is the number that is deleted!
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                              J
                              Janaranjani 20
                              Jun 5, 2020
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                              Last month may 30 i have try to recharge my airtel number rupees 399 after the 20 mins i have got message like bill payment of rs. 399 has been initiated towards your airtel mobile 9043*0. Txn id: 2005302*. The payment will get posted to your airtel account within maximum 4-hours. Please keep this txn id for future reference. Then i have been waiting for 4 hours but the recharge amount has not been transferred. Again i got a message that intimate that due to some technical error we will transform your amount to your account with in 7 days. 7 days has completed but not yet get my refund amount
                              Airtel customer support has been notified about the posted complaint.
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                                Airtel by default have activated caller tune on my airtel broadband connection.
                                Added charges of rs 30 on my bill. I am not able to reach customer care, there is no option on application to deactivate the airtel service.

                                Details below:
                                Fixedline no. [protected]
                                Broadbandid:[protected]_dsl
                                Airtel customer support has been notified about the posted complaint.
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                                  S
                                  SureshTayde8373737
                                  Jun 5, 2020
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                                  Respected airtel higher authorities

                                  This is my bharti airtel number
                                  [protected]

                                  This is my lattitude and longitude
                                  19.52053 and 76.20869

                                  Address
                                  Room 34 parthur near shankar mandir pandurpur express road, parthur maharashtra 431501

                                  Airtel complaint number
                                  Cappl[protected]

                                  No help from airtel department plz forward my complaint to jalna network team... Please forward my complaint to jalna team

                                  Not getting help from network team of jalna

                                  Investigate the matter on urgent basis

                                  Allternate number
                                  Please call me and resolve this issue
                                  [protected]
                                  Airtel customer support has been notified about the posted complaint.
                                  Jul 11, 2020
                                  Updated by SureshTayde8373737
                                  Respected airtel higher authorities

                                  This is my bharti airtel number
                                  [protected]

                                  Lattitude and longitude
                                  19.45497 and 76.21186

                                  This is my address
                                  Room 34 ashti village parthur ashti road, shrishti tanda, jalna district maharashtra 431501

                                  This is to inform airtel department that my concern is regarding the tower installation process in ashti shristi and paper had taken from me by airtel network team and sanctioned network tower on my land

                                  Team had visited with all higher authorities of network department after esclating to airtel concern department

                                  Airtel jalna network team executive had came on my location and they verify my land and taken paper from me of land paper and identity paper

                                  After that no response from them team had directly visited on my land and they verify it from their end network team had told we don't have nearest site in our location we are planning new site in out area for that we require paper work from our end for approved network tower installation

                                  They had taken all original documents from me and after that no response from them

                                  Please it is request to airtel department please return my all documents from network team of jalna land had sanctioned document also taken but no response after that for further procedure from airtel

                                  Please tell them to return my original documents and give me the resolution time from

                                  This is my allternate number
                                  [protected]
                                  Jul 21, 2020
                                  Updated by SureshTayde8373737
                                  RESPECTED AIRTEL HIGHER AUTHORITIES

                                  This is my Bharti Airtel Number
                                  [protected]

                                  Lattitude and Longitude
                                  19.45497 and 76.21186

                                  This is my Address
                                  Room 34 Ashti Village Parthur Ashti Road, Shrishti Tanda, Jalna District Maharashtra 431501

                                  No help from Airtel Esclation Regarding my Network Coverage Concern and Documentation Updation

                                  Survey allready done land also sanctioned from Airtel but no revert from Airtel Network Team of Jalna

                                  Esclation Team Please Give me the resolution from u r end

                                  Allternate Number
                                  [protected]
                                  Aug 05, 2020
                                  Updated by SureshTayde8373737
                                  Respected airtel higher authorities department

                                  This is my bharti airtel number
                                  [protected]

                                  This is my lattitude and longitude
                                  19.52053 and 76.20869

                                  Address of network coverage
                                  Room 94 b parthur near shankar mandir pandurpur express road, parthur jalna district maharashtra 431501

                                  I had esclated complaint to higher authorities of airtel.. After that team had visited airtel rf team [protected] they had checked and told us we don't have nearest site to expand and boost the network do we are planning new site on our location i[censored] interested to willing to give u r land then will send all details for planning team for network tower installation

                                  Second survey in that they told we sanctioned u r land and it is final all procedure they had taken photo from us of our land and after that no response from them

                                  New site sanctioned and approved on my land waiting for final procedure from airtel network team

                                  Many complaint daily we are sending mail to airtel. [protected]@airtel.com to 121 department not any one is hearing and lisiting out complaint

                                  In airtel advertising campaign airtel is challenging okhala speed but after intimating of airtel network coverage problem and giving land also for network tower no response from airtel for this small issue i should not knocked the door of sunil bharti mittal sir and rakesh bharti mittal sir and gopal vittal sir

                                  Please if team is not interested to resolve me then tell me i will not disturbed u r department for further investigation i will esclate this issue to gopal. [protected]@in. Airtel.com gopal vital sir and will tell them team is not helping me after intimating them many times so please arrange vigilance team of airtel for our network coverage issue

                                  My allternate number
                                  [protected]
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                                    Pallavi Chaudhari
                                    Jun 5, 2020
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                                    Address: Lucknow

                                    Hello,

                                    Please don't submit any kind of complaint here. They are frauds. Consumercomplain is not any official website. They will either ask for your personal details or to download an app. There is an app through which they can fetch your mobile data. Please be vigilant.
                                    Airtel customer support has been notified about the posted complaint.
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                                      AmolPatil8273
                                      Jun 5, 2020
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                                      Respected sir / madam

                                      This is my airtel mobile number
                                      [protected]

                                      Lattitude and longitude
                                      19.71122 and 75.99468

                                      This is my address
                                      Room 23 pimplegaon mali talkua gasanghi district jalna maharashtra 431207

                                      Airtel complaint number
                                      Cappl[protected]

                                      Jalna network team is not coordinating with customer no help to us from airtel jalna network team

                                      Airtel had registered the complaint but no response from airtel network team regarding the concern

                                      Plz investigate this matter from u r end and forward to jalna network team to contact us on urgent high priority basis

                                      Allternate number
                                      [protected]
                                      Airtel customer support has been notified about the posted complaint.
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                                        Dilipkori
                                        from Mumbai, Maharashtra
                                        Jun 5, 2020
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                                        Respected higher authorities of complaint department

                                        This is my mobile number
                                        [protected]

                                        Lattitude and longitude
                                        19.71122 and 75.99468

                                        This is my address
                                        Room 23 pimplegaon mali talkua gasanghi district jalna maharashtra 431207

                                        I had brought the complaint regarding the indoor and outdoor coverage issue of our area.. There is no nearest site in our village... Earlier network was coming but now from 6 months network is disappeared

                                        We had given our main number to bank, and other documentary details. We can't cordinate anyone

                                        Registered network complaint from u r end and forward the network team to visit our location and identify the root cause of network coverage..
                                        Airtel customer support has been notified about the posted complaint.
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