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L
Lalremruata Khiteng
Apr 6, 2020
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Address: India

My sim card lost signal since this morning (7 am, 6th april, 2020.) while other sim card works perfectly fine with the same handset. This is a lockdown/curfew time (Due to covid-19) in india and i'm really worried: without my sim card i can't make any transaction or buy any goods, as it is connected with my bank. It is worst that i can't get online support from airtel nor can't go to airtel office. Please help.
Airtel customer support has been notified about the posted complaint.
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    N
    nsk1954
    Apr 6, 2020
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    Address: N SIVAKUMAR. 32/26 MANGADU SWAMY STREET, NUNGAMBAKKAM, CHENNAI 600034

    Dear Sirs,

    I have lost my airtel post paid sim no.[protected] and I want to surrender the number.
    I phoned Airtel but they are not responding or holding the line about 10 minutes and disconnecting.
    I will pay the final bill and request them to close my account

    thanking you
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      S
      Shravan [email protected]
      Apr 6, 2020
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      Address: MRV, Mahindra World City, Chengalpattu

      Dear Team,

      I have done one transaction from Airtel thanks App on April 1st 2020 at 17:52 for airtel prepaid recharge of amount 219/-.
      Amount debitted from HDFC bank account but amount not creditted in my airtel wallet account.

      Please check the issue and refund my 219/- amount into airtel account.

      Thanks
      Shravan Kumar
      [protected]
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        S
        svantu
        Apr 7, 2020
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        Address: Hindwadi Belgaum

        My broadband connection needs to be temporarily disconnected, because of covid situation i'm not at the location. I have contacted customer support but no one taking my complaint and addressing it.
        I have tried to email but no response.
        I'm herewith requesing airtel to disconnect the conneiction till 16th april or until further notice as i'm not in location. Bill payments are done as of 6th april, please check my past bill.

        Landline with broadband internet :[protected]
        Airtel customer support has been notified about the posted complaint.
        Apr 22, 2020
        Updated by svantu         There has not been any updates from Airtel so far and I am also getting bills. Please suggest Airtel to disconnect the services till 10th May.
        View replies
        Hi guys, i have made the payment of 2850r. For my airtel broadband bill Today and it hasn't been reflected in my airtel account.!!

        temporary deactivation of broadband services - Comment #3672861 - Image #0
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          S
          Stephen Sebastian
          from Vallam, Tamil Nadu
          Apr 6, 2020
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          Sir
          Iam complaining for replacement for several time to dth service person and finally he came yesterday on 5/3/20and replaced the set of box yesterday and he asked me five hindered for replace the set of box and after 1 hour he told me to to recharge my set of box for 230 rs and after 3 hours he is saying me that the box which i have is not in activation i will give you another box still now he is not come, and money i have spend 700 is waste kindly take the complaint and do the needful

          Regards
          Khaleel
          Airtel customer support has been notified about the posted complaint.
          Apr 06, 2020
          Updated by Stephen Sebastian           The month I have mentioned is 5/4/20 not 5)4/20 kindly correct the pervious month
          Regards
          Khaleel
          Apr 06, 2020
          Updated by Stephen Sebastian           The month I have mentioned is 5/4/20 not 5)4/20 kindly correct the pervious month
          Regards
          Khaleel
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            R
            rajesh00715
            Apr 6, 2020
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            Airtel has raised the corporate plans from 175 inr to 235 inr with no notice to customers. I want to close my connections but they cannot close the connection even after calling them on 6th april 2020 at 2 pm.

            They want me to visit there store after the lockdown and until then they want me to pay the raised amount of bill even though i want to close their connection right now.

            I am calling national helpline tomorrow if they don't make option of closing connections online tomorrow.
            Airtel customer support has been notified about the posted complaint.
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              B
              Brighter Assam
              Apr 6, 2020
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              Address: Bel tal Village, P.O. Khaloi Ghugura, Dist.- Charaideo, Assam

              Sir, please reactivate my airtel no [protected]
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                R
                RUDRESH SUNAGAD
                from Nagercoil, Tamil Nadu
                Apr 6, 2020
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                I have recharged my airtel number [protected] with prepaid plan of 399rs and its not activated its been 2 days of my recharge please resolve my issue i beg its been 2 days
                I have done the recharge through google pay app and the amount was deducted to airtel payments bank and i didn't receive the activated pack to my airtel number, and i am need of the internet because of my ongoing online classes please resolve the problem.
                Airtel customer support has been notified about the posted complaint.
                Apr 07, 2020
                Updated by RUDRESH SUNAGAD                 If its not done the amount is not refunded please resolve this issue
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                  S
                  Sankar Saha
                  Apr 6, 2020
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                  Address: Rishi Bankim Nagar,, P.O. Baruipur

                  Due to my mistake two recharges of 219/- have been made vide transaction id no.[protected] dt.5.4.20 time 06, 41 am & transaction no. Id[protected] time 0709 am dt.5.4.20 respectively. But unfortunately, there is no tower showing in my mobile for several hours.

                  Question 1 : let me know that two recharges of 219/- each will be valid for 28 days + 28 days total 56 days.
                  Question 2 : let me know when the tower connectivity will become active.

                  Please let me know the above as early as possible, otherwise i will go to court for want of airtel service.
                  Airtel customer support has been notified about the posted complaint.
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                    J
                    JPS Mothsara
                    Apr 6, 2020
                    Resolved
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                    Resolved

                    Address: Med Board Section, CHAF Brngaluru, Post- Agram, AIR FORCE CAMP MURUGESHPALAYA

                    On[protected], online mobile recharge had been done for mobile no. [protected], amount rs.1498/- has been debited from my account and credited to bharti airtel limited, gurgaon vide txn id:[protected]. My mobile account is showing zero balance and all the services has been stopped. I tried to contact customer care executive through 111/121 but failed, email has also been sent but all in vain. Kindly update my account immediately so that i can avail the services of communication.
                    Apr 10, 2020
                    Complaint marked as Resolved 
                    Unresolved complaint.
                    Airtel customer support has been notified about the posted complaint.
                    Apr 06, 2020
                    Updated by JPS Mothsara                     Mobile account not updated till now.
                    Apr 06, 2020
                    Updated by JPS Mothsara                     Kindly do it on priority.
                    Apr 07, 2020
                    Updated by JPS Mothsara                     Kindly refer airtel complaint update ID: 2608352 dated[protected]. My mobile account not updated till now and therefore I am facing great difficulty to communicate with my relatives. Again it is requested to update my account immediately.
                    Apr 08, 2020
                    Updated by JPS Mothsara                     Refer airtel complaint ID: 2608352, mobile account not updated till now. Kindly update on priority.
                    Apr 08, 2020
                    Updated by JPS Mothsara                     No action till now on updation of mobile account.
                    Apr 10, 2020
                    Updated by JPS Mothsara                     No action till now on updation of mobile account.
                    View replies
                    Kindly refer airtel complaint update ID: 2608352 dated[protected]. Mobile account not updated till date.
                    Reply
                    no comments
                    Reply
                    JPS Mothsara's [Complaint's author] reply, Apr 8, 2020
                    Mobile account not updated till now.
                    Essential services should be provided.
                    Reply
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                      S
                      Shruthi Nanda
                      Apr 6, 2020
                      Resolved
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                      Resolved

                      Website: [email protected]

                      Good morning sir. My query has still not been resolved. I had intiated an addition of rs. 508 in my wallet at 12:53 a. M on 6 april 2020 for doing a recharge.in the first time the transaction failed but the money got deducted from my account.

                      And then i added the money again at 12:57 a. M. On 6april 2020, it got successful and i did my recharge. But i need the refund of the earlier deduction as it had failed.
                      Please help me out.
                      Apr 10, 2020
                      Complaint marked as Resolved 
                      Airtel customer support has been notified about the posted complaint.
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                        M
                        MohanKumar Mani
                        Apr 6, 2020
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                        My mobile number: [protected]

                        On 11 mar 2020 i recharged for inr 298

                        Transaction reference

                        [protected]

                        Recharge failed and number was not working. I have to recharge again on 12th mar to make it to work. I contacted customer care on 12th mar and they said amount will be refunded in 10 days, but i dint happen at all. Please check on this
                        Airtel customer support has been notified about the posted complaint.
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                          D
                          Dpk2623
                          Apr 6, 2020
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                          paisa kat gya recharge nhi hua

                          Dear sir, mene 2 april 2020 ko time 10:06 minute par 558 ka recharge kiya airtel thanks k through upi link google pay se kiya.
                          Mera google pay par recharge hua
                          Airtel hdfc upi master log in. Name se
                          Airtelin. [protected]@axis bank par paid ho gya. Or mera paisa kat gya.
                          Lekin recharge nhi hua sir na koi details aayi airtel thanks app par bass recharge nhi hua or mera paisa kat gya
                          Plzz help me. Mera paisa wapas...
                          +3 photos
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                          P
                          Pradeeps426
                          Apr 6, 2020
                          Resolved
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                          Resolved

                          Hi,
                          Can you please update me when this issue is going to resolve??? As you cannot resolve for more than 2 months after the first case has been registered i hope this is something your team is not able to resolve as worse customer service team both offline/online...
                          And i request you to please refund 450rs of my linked fastag which is inactive due to airtel wallet is not operational
                          Please refund to my airtel postpaid account, fyi below is the issue
                          Unable to load money to wallet with the below error "transaction not allowed as customer status is not active"..

                          Registered email id : [protected]@gmail

                          Thanks
                          Pradeep kumar
                          Jun 23, 2022
                          Complaint marked as Resolved 
                          Company emailed me and transferred the amount to my account
                          Airtel customer support has been notified about the posted complaint.
                          Apr 06, 2020
                          Updated by Pradeeps426                           Below is the one of the latest reply where i have sent my Aadhar scanned copy but still my account is not activated

                          Hi PRADEEP KUMAR,



                          You've had an update to your case Regarding airtel wallet issue - complaint ref #5250741# [protected] * Unable to load money* (# 5281455) on :

                          Gurunoor Maan said:

                          Dear Pradeep!

                          We are glad to hear from you today & are always eager to assist you!

                          Further to your email regarding unable to transact from your Airtel Money Wallet no.[protected]. We would like to inform you that there is a temporary hold on the ability to do transactions as we want to secure your account with additional identification & verification of documents.

                          All said & done, we realize this may have inconvenienced you & are happy to inform you that we can fix this as soon as we receive a scanned copy of your POA [Proof Of Address]/POI [Proof Of Identity] used while registering your Airtel Money Wallet at [protected]@airtelbank.com. Post successful receipt of the required documents, restrictions will be lifted in 2 working days. We will reach out to you if need be.

                          Let us make Airtel Payments Bank your preferred banking companion! Visit our website for tons of exciting offers & promotions: www.airtel.in/offers/payments-bank

                          Many Thanks,
                          Airtel Payments Bank Team
                          View replies
                          Sir
                          I have paid online recharge and money has been debited from my account but no recharge is done on my mobile number

                          regarding airtel wallet issue - complaint ref #5250741# * unable to load money* [case:5281455] - Comment #3671742 - Image #0
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                          Mere tvmai erokr code aitv 002 codd aa raha h
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                          Canot connect my pc with tablet containing airtel sim. I was doing some important work on lapi using net. but my pack has been expired and connection failed. I have recharged my pack but it cannot connect again. plz do something
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                            A
                            Aniket parjapati
                            Apr 6, 2020
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                            Address: Jcf

                            Lock sar
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                              P
                              P Pawan
                              Apr 5, 2020
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                              I want to 48rs reacharge but I have to wrong reacharge to 49 so plz I request you that plz refund my money
                              My transaction id([protected])
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                                M
                                Medha Surlekar
                                Apr 5, 2020
                                Resolved
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                                Resolved

                                On 4 april my recharge plan was suppose to get expired of rs 399. So on 3 rd april late evening i recharged of rs 399 through online net recharge as the country is under lockdown so shops were closed my transaction reference no. [protected].
                                But waited long i didn't receive any confirmation of net recharged through sms and also my account through bank of deducted.
                                On 5th april that is today in the evening again i had to recharge from husband phone..
                                It very sad at this time when v r rather to know the well being of our family my net had to go unrecharged.
                                Please check at your end the error occurred. I hope my rectification will be done and my amount will be credited in my account.
                                +1 photos
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Airtel customer support has been notified about the posted complaint.
                                View replies
                                Without sending any message, I got balance deducted from my airtel number. When I checked thanks app, it was an auto sms sent to 56161179.
                                It's disgusting, why airtel doing this type of nonsense activity?
                                I need clarification else mnp...

                                prepaid rs 399 was not credited and net was not recharged - Comment #3671776 - Image #0
                                Reply
                                Hi I have recharged 149 rupees talk time to wrong number by mistake. Please reverse the amount to my number
                                Worang no[protected]
                                Amount 149
                                Transaction I'd [protected]
                                Right no [protected]

                                prepaid rs 399 was not credited and net was not recharged - Comment #3671781 - Image #0
                                Reply
                                Praveen Kumar Pkv's reply, Apr 2, 2020
                                Hi I have recharged 149 rupees talk time to wrong number by mistake. Please reverse the amount to my number
                                When we are calling on this number the phone is telling switch off on this number[protected] issue show
                                Reply
                                Due to technical issue my postpaid plan got change erroneously, i wanted to cancel effective change and return to my previous plan as it was enabled. due to this change i am unable to make call, i feel completely handicap.,

                                Thanks
                                santosh sah
                                [protected]
                                Reply
                                Money deducted from my account & not loaded in Airtel app.
                                Money deducted from my axis bank account,
                                Transaction I'd: INB[protected]PAYU.IN

                                Mobile no: [protected]
                                Kindly Solve.

                                Thanks
                                Arun
                                Reply
                                Hi, we request you to refer to the following link https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.as...⇄ to raise a dispute for the referred transaction Regards, Team Axis Bank.
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                                  D
                                  dk12548
                                  Apr 5, 2020
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                                  Dear sir, today on 5th april 2020 i did a recharge of my airtel number. I didn't get any notification for the recharge and thus i thought the number is not recharged. So, i did the recharge a second time with the same plan of rs. 698. But now i recieved two messages and i got to know that i did a duplicate recharge. Sir, kindly refund my one recharge amount as 698 is a huge amount on the first place. My phone number is [protected].
                                  Airtel customer support has been notified about the posted complaint.
                                  View replies
                                  I recharged my Airtel no [protected] with 399 pack by debit card, bit the recharge didn't reflect in my acoount and the amount was deducted from my card.The amount hasn't been refunded yet.

                                  duplicate recharge - Comment #3671817 - Image #0
                                  Reply
                                  I had recharges to my airtel number through my airtel app but i didnt get any amount on my number
                                  Reply
                                  People are requested to Call 505 to know offers on their airtel number
                                  Reply
                                  Hello,

                                  I'm unable to recharge my sim online after I converted my sim from postpaid to prepaid.I had already submitted complaint but didnt hear back from anyone.

                                  Kindly help to resolve this issue as my sim will get deactivated due to the above reasons.

                                  Thanks
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                                    S
                                    Sapnav
                                    Apr 5, 2020
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                                    Address: C Block, Yamuna Vihar, New Delhi

                                    Recharge done on wrong no
                                    I have accidentally recharged a wrong number ([protected]) instead of ([protected]) on airtel number from direct upi transfer

                                    I am looking forward to receive a help regarding reversal of the same.

                                    Right mobile no. [protected]
                                    Wrong mobile no. [protected]
                                    Amount : 598
                                    Transaction id :bil/rchg/[protected]Upi transaction id)
                                    Date: 5th april 2020
                                    +1 photos
                                    Airtel customer support has been notified about the posted complaint.
                                    Apr 06, 2020
                                    Updated by Sapnav                                     By when i can get the solution. ?
                                    View replies
                                    Hi Team,

                                    This is to inform you that I have raised complaints about slowness of dongle. I am receiving speed of .2 MBPS for download and .68 for upload.
                                    Signal comes green but speed is very slow.
                                    I raised complaints also but no update.
                                    My complaint number is :---[protected]

                                    accidentally recharged a wrong number (9971302155) instead of (9971302153) - Comment #3671692 - Image #0
                                    Reply
                                    I have done wrong recharge i need to revert my recharge its 598 rupees and my reference number is [protected] and my correct number is [protected] and wrong number is [protected]

                                    WRC([protected]) ([protected])(598)([protected])

                                    accidentally recharged a wrong number (9971302155) instead of (9971302153) - Comment #3671856 - Image #0
                                    Reply
                                    I have 10/20 mbps plan but the speed which i am getting is 0.24 mbps, which is not fair and very disappointing, as such thing cannot be tolerated, why am i paying for your service when i am not receiving those services. i hope this issue will be resolved very soon or otherwise i'd like to discontinue the services.
                                    Reply
                                    I have done my Airtel Prepaid recharge for INR. 558/- on 27 Mar 2020 through online amount was debited from my account. but not recharged
                                    Reply
                                    My name js vaishali Patial and my number [protected] is not working from yesterday's morning... It shows emergency calls only error.. Please tell me the reason why it is not working
                                    Reply
                                    Dear sir/madam

                                    i would be highly greatful to you please provide me the details of incoming and outgoing calls for my airtel prepaid no.[protected] on my email id ashishdr.[protected]@gmail.com mentioned above.
                                    thanking you

                                    regards
                                    Ashish
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                                      V
                                      Vipinkum
                                      Apr 5, 2020
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                                      Address: UAE

                                      Am vipin kumar living in dubai suddenly in my airtel sim there is no network how can i reactivate my sim again.
                                      Im using this since long time here and it was activated. I was doing recharge every month to keep active my sim. But now from 3-4 there is no network and it’s showing emergency network. So how can get back my sim activated because still here in uae.
                                      Airtel customer support has been notified about the posted complaint.
                                      View replies
                                      Hi sir/ madam

                                      I recharged a wrong number on Google pay. Please reverse the transaction and do the needful.here am attaching translation details.

                                      Thank you

                                      Wrong number: [protected]

                                      Amount:249

                                      Correct number:[protected]

                                      about sim network - Comment #3671576 - Image #0
                                      Reply
                                      Hi I have recharged 298 rupees talk time to wrong number by mistake. Please reverse the amount to my number

                                      Wrong Number: [protected]
                                      Transaction ID:[protected]
                                      Amount: 298
                                      Correct Number: [protected]

                                      about sim network - Comment #3671588 - Image #0
                                      Reply
                                      Praveen Kumar Pkv's reply, Apr 5, 2020
                                      Hi I have recharged 298 rupees talk time to wrong number by mistake. Please reverse the amount to my number
                                      Respect sir

                                      On April 2/4/2020 I recharged Rs.448(unlimited pack for 82 days)from my Airtel app but that pack is no longer available but amount is deducted from my account.I request you to refund Rs.448 as soon as possible

                                      Thank you

                                      about sim network - Comment #3671701 - Image #0
                                      Reply
                                      I have made a double payment of one bill for my landline number [protected]. You refund to my account and I m attaching the screenshot of double payment

                                      about sim network - Comment #3671721 - Image #0
                                      Reply
                                      On 3rd April I have recharged my mobile with 399/- special recharge pack. I didn't receive the balance even after 3 hrs though Paytm shows my transaction was successful and recharge is made. For reference I'm giving my transaction number here [protected]

                                      about sim network - Comment #3671731 - Image #0
                                      Reply
                                      Yesterday i sleep at 23:50 and when i awake in morning, , i found my data is used 500 mb...How&Why?

                                      about sim network - Comment #3671758 - Image #0
                                      Reply
                                      Today 02/04/2020 I recharged my number [protected] through airtel app by google pay cash was deducted but didn't get recharged. I submittimg payment details with this complaint

                                      about sim network - Comment #3671763 - Image #0
                                      Reply
                                      Dated[protected]
                                      I had a done recharge to another mobile no.(airtel)of rs 499, from my phone through airtel app via google pay today.
                                      Money has been deducted from my accnt .but recharge isn't done.
                                      Pls solve this issue as soon as possible.

                                      about sim network - Comment #3671792 - Image #0
                                      Reply
                                      TXN ID - [protected]

                                      Recharged for Rs 379.

                                      Money debited from Bank account, but recharge not done.

                                      Please help.
                                      Reply
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                                        I have applied for re verification of KYC on 28th Jan 2025, but Airtel has not completed the process. Now my outgoing is suspended. Please resolve soon as this is my primary number
                                        SM
                                        SNEHA MUDOI

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