Airtel Complaints & Reviews

Address: Chennai

Hi,
I have made the payment for installation of airtel broadband connection. I have made the payment on 26th march but still the connection is not done. When i try to reach the lady who followed up for connection, she simply doesn't reply or cuts the call. I have work from home option and this delay in installation is very irritating. No proper response from the persons. My application number is [protected].

Airtel customer support has been notified about the posted complaint.

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Trans id[protected] mobile no [protected]

448 rupees deducted but no recharge or refund was done. Its a serious issue. Kindly take immediate action.

Message received from airtel:

Dear airtel customer, rs448.00 is no longer a valid recharge. Recharge with rs449 and enjoy truly unlimited local, std & roaming calls on any network, daily 2gb data and 100 sms. Pack valid for 56 days.. Trans id[protected].

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Address: India

My sim card lost signal since this morning (7 am, 6th april, 2020.) while other sim card works perfectly fine with the same handset. This is a lockdown/curfew time (Due to covid-19) in india and i'm really worried: without my sim card i can't make any transaction or buy any goods, as it is connected with my bank. It is worst that i can't get online support from airtel nor can't go to airtel office. Please help.

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Address: N SIVAKUMAR. 32/26 MANGADU SWAMY STREET, NUNGAMBAKKAM, CHENNAI 600034

Dear Sirs,

I have lost my airtel post paid sim no.[protected] and I want to surrender the number.
I phoned Airtel but they are not responding or holding the line about 10 minutes and disconnecting.
I will pay the final bill and request them to close my account

thanking you

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Address: MRV, Mahindra World City, Chengalpattu

Dear Team,

I have done one transaction from Airtel thanks App on April 1st 2020 at 17:52 for airtel prepaid recharge of amount 219/-.
Amount debitted from HDFC bank account but amount not creditted in my airtel wallet account.

Please check the issue and refund my 219/- amount into airtel account.

Thanks
Shravan Kumar
[protected]

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Address: Hindwadi Belgaum

My broadband connection needs to be temporarily disconnected, because of covid situation i'm not at the location. I have contacted customer support but no one taking my complaint and addressing it.
I have tried to email but no response.
I'm herewith requesing airtel to disconnect the conneiction till 16th april or until further notice as i'm not in location. Bill payments are done as of 6th april, please check my past bill.

Landline with broadband internet :[protected]

Airtel customer support has been notified about the posted complaint.

Apr 22, 2020

Updated by svantu There has not been any updates from Airtel so far and I am also getting bills. Please suggest Airtel to disconnect the services till 10th May.

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S

Sumit981

Apr 7, 2020

Hi guys, i have made the payment of 2850r. For my airtel broadband bill Today and it hasn't been reflected in my airtel account.!!

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Sir
Iam complaining for replacement for several time to dth service person and finally he came yesterday on 5/3/20and replaced the set of box yesterday and he asked me five hindered for replace the set of box and after 1 hour he told me to to recharge my set of box for 230 rs and after 3 hours he is saying me that the box which i have is not in activation i will give you another box still now he is not come, and money i have spend 700 is waste kindly take the complaint and do the needful

Regards
Khaleel

Airtel customer support has been notified about the posted complaint.

Apr 06, 2020

Updated by Stephen Sebastian The month I have mentioned is 5/4/20 not 5)4/20 kindly correct the pervious month
Regards
Khaleel

Apr 06, 2020

Updated by Stephen Sebastian The month I have mentioned is 5/4/20 not 5)4/20 kindly correct the pervious month
Regards
Khaleel

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Airtel has raised the corporate plans from 175 inr to 235 inr with no notice to customers. I want to close my connections but they cannot close the connection even after calling them on 6th april 2020 at 2 pm.

They want me to visit there store after the lockdown and until then they want me to pay the raised amount of bill even though i want to close their connection right now.

I am calling national helpline tomorrow if they don't make option of closing connections online tomorrow.

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Address: Bel tal Village, P.O. Khaloi Ghugura, Dist.- Charaideo, Assam

Sir, please reactivate my airtel no [protected]

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I have recharged my airtel number [protected] with prepaid plan of 399rs and its not activated its been 2 days of my recharge please resolve my issue i beg its been 2 days
I have done the recharge through google pay app and the amount was deducted to airtel payments bank and i didn't receive the activated pack to my airtel number, and i am need of the internet because of my ongoing online classes please resolve the problem.

Airtel customer support has been notified about the posted complaint.

Apr 07, 2020

Updated by RUDRESH SUNAGAD If its not done the amount is not refunded please resolve this issue

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Address: Rishi Bankim Nagar,, P.O. Baruipur

Due to my mistake two recharges of 219/- have been made vide transaction id no.[protected] dt.5.4.20 time 06, 41 am & transaction no. Id[protected] time 0709 am dt.5.4.20 respectively. But unfortunately, there is no tower showing in my mobile for several hours.

Question 1 : let me know that two recharges of 219/- each will be valid for 28 days + 28 days total 56 days.
Question 2 : let me know when the tower connectivity will become active.

Please let me know the above as early as possible, otherwise i will go to court for want of airtel service.

Airtel customer support has been notified about the posted complaint.

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Address: Med Board Section, CHAF Brngaluru, Post- Agram, AIR FORCE CAMP MURUGESHPALAYA

On[protected], online mobile recharge had been done for mobile no. [protected], amount rs.1498/- has been debited from my account and credited to bharti airtel limited, gurgaon vide txn id:[protected]. My mobile account is showing zero balance and all the services has been stopped. I tried to contact customer care executive through 111/121 but failed, email has also been sent but all in vain. Kindly update my account immediately so that i can avail the services of communication.

Apr 10, 2020

Complaint marked as Resolved

Unresolved complaint.

Airtel customer support has been notified about the posted complaint.

Apr 06, 2020

Updated by JPS Mothsara Mobile account not updated till now.

Apr 06, 2020

Updated by JPS Mothsara Kindly do it on priority.

Apr 07, 2020

Updated by JPS Mothsara Kindly refer airtel complaint update ID: 2608352 dated[protected]. My mobile account not updated till now and therefore I am facing great difficulty to communicate with my relatives. Again it is requested to update my account immediately.

Apr 08, 2020

Updated by JPS Mothsara Refer airtel complaint ID: 2608352, mobile account not updated till now. Kindly update on priority.

Apr 08, 2020

Updated by JPS Mothsara No action till now on updation of mobile account.

Apr 10, 2020

Updated by JPS Mothsara No action till now on updation of mobile account.

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J

JPS Mothsara

Apr 7, 2020

Kindly refer airtel complaint update ID: 2608352 dated[protected]. Mobile account not updated till date.

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J

JPS Mothsara

Apr 8, 2020

no comments

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JPS Mothsara's [Complaint's author] reply, Apr 8, 2020

Mobile account not updated till now.

J

JPS Mothsara

Apr 10, 2020

Essential services should be provided.

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Website: [email protected]

Good morning sir. My query has still not been resolved. I had intiated an addition of rs. 508 in my wallet at 12:53 a. M on 6 april 2020 for doing a recharge.in the first time the transaction failed but the money got deducted from my account.

And then i added the money again at 12:57 a. M. On 6april 2020, it got successful and i did my recharge. But i need the refund of the earlier deduction as it had failed.
Please help me out.

Apr 10, 2020

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

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My mobile number: [protected]

On 11 mar 2020 i recharged for inr 298

Transaction reference

[protected]

Recharge failed and number was not working. I have to recharge again on 12th mar to make it to work. I contacted customer care on 12th mar and they said amount will be refunded in 10 days, but i dint happen at all. Please check on this

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Dear sir, mene 2 april 2020 ko time 10:06 minute par 558 ka recharge kiya airtel thanks k through upi link google pay se kiya.
Mera google pay par recharge hua
Airtel hdfc upi master log in. Name se
Airtelin. [protected]@axis bank par paid ho gya. Or mera paisa kat gya.
Lekin recharge nhi hua sir na koi details aayi airtel thanks app par bass recharge nhi hua or mera paisa kat gya
Plzz help me. Mera paisa wapas karne ki kripa kare.
Mob no[protected] iss number par recharge kiya tha. Humble request

Airtel customer support has been notified about the posted complaint.

Apr 06, 2020

Updated by Dpk2623 Okk sir

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Hi,
Can you please update me when this issue is going to resolve??? As you cannot resolve for more than 2 months after the first case has been registered i hope this is something your team is not able to resolve as worse customer service team both offline/online...
And i request you to please refund 450rs of my linked fastag which is inactive due to airtel wallet is not operational
Please refund to my airtel postpaid account, fyi below is the issue
Unable to load money to wallet with the below error "transaction not allowed as customer status is not active"..

Registered email id : [protected]@gmail

Thanks
Pradeep kumar

Jun 23, 2022

Complaint marked as Resolved

Company emailed me and transferred the amount to my account

Airtel customer support has been notified about the posted complaint.

Apr 06, 2020

Updated by Pradeeps426 Below is the one of the latest reply where i have sent my Aadhar scanned copy but still my account is not activated

Hi PRADEEP KUMAR,

You've had an update to your case Regarding airtel wallet issue - complaint ref #5250741# [protected] * Unable to load money* (# 5281455) on :

Gurunoor Maan said:

Dear Pradeep!

We are glad to hear from you today & are always eager to assist you!

Further to your email regarding unable to transact from your Airtel Money Wallet no.[protected]. We would like to inform you that there is a temporary hold on the ability to do transactions as we want to secure your account with additional identification & verification of documents.

All said & done, we realize this may have inconvenienced you & are happy to inform you that we can fix this as soon as we receive a scanned copy of your POA [Proof Of Address]/POI [Proof Of Identity] used while registering your Airtel Money Wallet at [protected]@airtelbank.com. Post successful receipt of the required documents, restrictions will be lifted in 2 working days. We will reach out to you if need be.

Let us make Airtel Payments Bank your preferred banking companion! Visit our website for tons of exciting offers & promotions: www.airtel.in/offers/payments-bank

Many Thanks,
Airtel Payments Bank Team

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R

Raja Adil

Apr 6, 2020

Sir
I have paid online recharge and money has been debited from my account but no recharge is done on my mobile number

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K

kansal Anuj

Apr 6, 2020

Mere tvmai erokr code aitv 002 codd aa raha h

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P

pronoti baruah

Apr 6, 2020

Canot connect my pc with tablet containing airtel sim. I was doing some important work on lapi using net. but my pack has been expired and connection failed. I have recharged my pack but it cannot connect again. plz do something

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Address: Jcf

Lock sar

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I want to 48rs reacharge but I have to wrong reacharge to 49 so plz I request you that plz refund my money
My transaction id([protected])

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On 4 april my recharge plan was suppose to get expired of rs 399. So on 3 rd april late evening i recharged of rs 399 through online net recharge as the country is under lockdown so shops were closed my transaction reference no. [protected].
But waited long i didn't receive any confirmation of net recharged through sms and also my account through bank of deducted.
On 5th april that is today in the evening again i had to recharge from husband phone..
It very sad at this time when v r rather to know the well being of our family my net had to go unrecharged.
Please check at your end the error occurred. I hope my rectification will be done and my amount will be credited in my account.

Aug 7, 2021

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

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S

S&k@$

from HÄora, West Bengal

Apr 6, 2020

Without sending any message, I got balance deducted from my airtel number. When I checked thanks app, it was an auto sms sent to 56161179.
It's disgusting, why airtel doing this type of nonsense activity?
I need clarification else mnp...

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P

Praveen Kumar Pkv

Apr 6, 2020

Hi I have recharged 149 rupees talk time to wrong number by mistake. Please reverse the amount to my number
Worang no[protected]
Amount 149
Transaction I'd [protected]
Right no [protected]

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Praveen Kumar Pkv's reply, Apr 2, 2020

Hi I have recharged 149 rupees talk time to wrong number by mistake. Please reverse the amount to my number

S

Sraj Verma

Apr 6, 2020

When we are calling on this number the phone is telling switch off on this number[protected] issue show

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S

Santosh.kr.sah

from Bhopal, Madhya Pradesh

Apr 6, 2020

Due to technical issue my postpaid plan got change erroneously, i wanted to cancel effective change and return to my previous plan as it was enabled. due to this change i am unable to make call, i feel completely handicap.,

Thanks
santosh sah
[protected]

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A

Arunkumarjha25

Apr 6, 2020

Money deducted from my account & not loaded in Airtel app.
Money deducted from my axis bank account,
Transaction I'd: INB[protected]PAYU.IN

Mobile no: [protected]
Kindly Solve.

Thanks
Arun

Reply

Axis Bank Customer Care

from Pune, Maharashtra

Apr 6, 2020

Hi, we request you to refer to the following link https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.as...⇄ to raise a dispute for the referred transaction Regards, Team Axis Bank.

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Dear sir, today on 5th april 2020 i did a recharge of my airtel number. I didn't get any notification for the recharge and thus i thought the number is not recharged. So, i did the recharge a second time with the same plan of rs. 698. But now i recieved two messages and i got to know that i did a duplicate recharge. Sir, kindly refund my one recharge amount as 698 is a huge amount on the first place. My phone number is [protected].

Airtel customer support has been notified about the posted complaint.

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S

swetarupa mishra

Apr 6, 2020

I recharged my Airtel no [protected] with 399 pack by debit card, bit the recharge didn't reflect in my acoount and the amount was deducted from my card.The amount hasn't been refunded yet.

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M

Manav Singh Galiotra

Apr 6, 2020

I had recharges to my airtel number through my airtel app but i didnt get any amount on my number

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P

puneethkumar R

Apr 6, 2020

People are requested to Call 505 to know offers on their airtel number

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R

ranju_r

Apr 6, 2020

Hello,

I'm unable to recharge my sim online after I converted my sim from postpaid to prepaid.I had already submitted complaint but didnt hear back from anyone.

Kindly help to resolve this issue as my sim will get deactivated due to the above reasons.

Thanks

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