Airtel Complaints & Reviews

Dear airtel
i am using your service since more than 10 yrs and from last two year i am calling your service centre to improve my data and voice quality but i am listening only a news that tower coming to my city. But neither a tower nor my complaint resolved.
where airtel launching 5G, insist to use 3G mode manually. shame on you( Add on TV highest video speed), after complaining since 2 yrs, lot of reference complaint no.generated only.
is any body is there who can listen my issue.
because i know and i can bet that you cant do anything except generating another complaint no.
and plz suggest what should i do to get a level of service?

I couldn't recharge airtel number online. [ COMPLAINT/REFERENCE NO. CPONR[protected] ] after i changed my sim to prepaid from postpaid, so i had raised a complain with airtel customer care 3 months back, they assure every time it will resolved 48 hour for last 3 moths.and now I CAN'T EVEN RECHARGE MY NUMBER THROUGH A RETAILER, MY SERVICES OF INCOMING WILL BE BARED BY 13TH FEB 2020. i have been using this number for 15 years. Its very important number for me as all my customers contact is through this number.I request you to do the needful. (P.S THE CUSTOMER CARE PERSONNEL HAD ASSURED MY PROBLEM WILL BE SOLVED BY 11TH FEB 2020.

Today i have paid rs 470 towards my airtel mobile no. [protected] in your bangalore office. I have not received message for having paid the same.

Amt paid by cash for the month of february bill due on 18.2.2020.
My address:
Sunil sahasrabudhe
Rns shanthi nivas
Flat c 1005
Yeshwathpur,
Bangalore 560001

Kindly confirm the same.

Well, i’m an airtel user, since very long it has been good but from few weeks airtel is looting and manipulating customers, well earlier it 84days for rs 558 (3gb per day) now its 56 days for the same, but the speed is pretty much low and i’m unable to use my tariff as per it. The speed of the internet is too much slow which bothers me at my work. If airtel sees this, please get back to me asap or else i’ll port my number to some other network.
Thank you

In the Jan month bill I found an additional charge of Rs 360 against Voice special numbers service availed on 5th Jan at 15:03 for 59.51 minutes.I have checked the logs no such call was made by me .
My mobile no [protected].No explanation is provided about this mysterious service .Its pure case of duping customers .When you try to reach out to customer care by dialing 121 they will waste your time with so many options and you cant login...

I have tried to reach airtel customer for so many times and every time I get a different response from each one of the CSR.
The issue here is that I am not able to generate send SMS to 1900. Each time I am getting ' Error 69 Message not sent'
First time: When I called the CC @ 121 they told me that you have to clear the outstanding amount, I did the I send the SMS, nothing worked.
Second time: they asked me to pay some...

I have very bad network at my home area, not able to do outgoing calls and no incoming calls getting, not able to use internet services as well. Raised complaints many times but no one is ready to response even. 20 days passed, whenever i called to customer care they are saying one line we will escalate the issue.
Complaint numbers are
[protected] & [protected]

I am complaining for airtel postpaid mobile number (Mobile data issue) for very long period of time, but issue has not resolved till now. I am paying 4g data plan but internet and data does not work properly at home, office address properly and other places as well.

Every month i am paying rs 411 for data and internet but not satisfy with data network (Mobile number internet is not working).

I have done complaint on 198 and 121 for very long time but no response for customer support team. Facing this issue on my postpaid number is [protected].

I am sharing 2 complaint id for the same, but i am doing complaint from last 8 to 9 months but your customer support team is updating on these tickets every month

Airtel complaint number for august 2019 : [protected]
Airtel complaint number for october 2019 : [protected]

Please resolve this issue asap.

Regards
Pyush anand

I have recharged with a airtel recharge pack of rs.449 (Including unlimited talktime, 2gb data per day and 100 sms per day) for 56days validity on feb[protected]/02/2020). The transaction was completed and the amount was deducted from my account but the recharge to my number wasnt sucessfull.
Mobile num - [protected]
Please resolve this at the earliest.

Wrong mobile no - [protected]
Correct mobile no - [protected]
Transaction id[protected]
Transaction dt[protected]
Transaction type - net banking (Sbi)

Hi.. Above are the details where in wrong recharged done to somw other mobile no. Due to typo error pls help as do needful.. Already i have logged a complaint to customer care on same day with sr no[protected] but was not resolved pls help and do needful...

Hi team,

Good morning,

I have made request for activation for ndnc three times (From last august) but there seem no action at all other than automated message "plz allow 7days for changes to become effective."
Current reference no. Is s[protected]. Dated 05.02.2020.

In spite of this request i frequently get unwanted sms.

Old reference nos. Are: s[protected] dated 27 august 2019 and s[protected] dated 21 september 2019 - nothing has happened, no action taken at all and i get same unwanted sms.

Also note that, i have disabled categories of sms from my airtel app on phone but no avail. It is just not working at all.

Request you to please look into it and resolve asap.

Thanks and regards,

It is to inform airtel that i am very much pleased by service provided by your agents. First of all, kindly teach them how to handle issues provided by customers to them.
I know nothing is going to happen with this. But still i would like to tell you that i am a hotel manager and my all airtel connections are going to be terminated if this kind of response continues from your side.
We made many calls to change the plan on one of our packages. Everytime agent said your plan is changed but still it wasnt. Nothing happened even after many calls.
This kind of service is not expected from airtel. Please consider it if you want your customers to be loyal to airtel and continue their plans.#thanks for disgraceful service.

Hi
My customer id is [protected]-001.
Due to some bad weather we are not getting any channels being paid for it when we called customer care they are asking us to pay 150 rs for service visit.

Why should we pay for service visit as we are paying for channels and everything. It is the responsibility of airtel to make sure consumers are happy in consuming service. Looks like we should choose airtel, pay for services and airtel company will just enjoy with our money.

As they are charging on daily basis we did not consume any service for 3 days and there is some problem with dish or antenna and those were provided by airtel itself if that is not working properly why should we pay airtel to repair them?
Yes we pay for it if we own antenna or dish but they will take that device when we disconnect the service.

I am happy to use airtel only if they provide free service to us else i will go for other providers.

We have requested for disconnection but as mentioned i did not get any call from them.

Dear customer, we have received your request 21221136 for disconnection of your airtel digital tv for [protected]-001. Our representative will call you within 24 hours. For any further assistance, pls call 12150 or[protected]

Verifikesn kod is not sent phor (31) (Heksadesiml) rupiij pr mnth plan
Jio keyrs phor puar piipl tuu mch.
Jio onli dikrijd rets phor anlimitid kals & eyrtl jst kopid dis.

Jio is vari guud. Deir driim "ab duniya meri mutthi me" is truth.

Outgoing and incoming was stopped since the plan expired on one of our family number being used by my nephew. So, I recharged with 48rs first but no incoming/outgoing and the auto message asked to recharge for unlimited plan so I recharged again with 19rs for 2days plan but still no change and again he auto message asked to recharge for unlimited plan. As my nephew had to travel a long way to his college had no choice to recharge again with 149rs for 28days unlimited plan. Even that didn't go our way still no incoming/outgoing.

So, I rang up to customer care and explained the situation and the necessity of having that number activated. One Mr. Ajmal took my call and conveyed me after going through the details that the incoming / outgoing was stopped because it was 3G sim and asked change to 4G sim only then it will work(this sim is being in use for more than decade now was just few day after its plan expired). To my surprise this information was not communicated to me at first place instead over the call auto voice message misled me to recharge for unlimited plans to activate the incoming / outgoing.

The irony is that the customer care representative went on to say that you have a 4G handset and your sim is 3G so we have blocked the incoming / outgoing. Either you have your sim to 4G or you put your 3G sim in 3g mobile. That was ridiculous. I said that you are giving the information of late and we are in need of this number as my nephew is travelling overnight and alone. It will worry us if he dont have a number to communicate then and there.

But Ajmal was very stubborn and gave us no choice except to change the sim or phone. It was around 8PM that this call was made.

I need expert in this matter or senior members advise to take the issue further to get the telecom operator to respond sensibly and refund my amounts which went worthless due to ignorance of airtel.

Hi team,

As by mistake while recharging gave wrong number. Kindly revert this back if possible. I tried by calling to customer care but call did not connect. And chat also unable to get exact issue option so raised the query here. Not able to connect with airtel customer care. Kindly help on this.

Date : 02/02/2020
Wrong number : [protected]
Right number : [protected]
Amt : 98/-
Recharge done by : google pay

Hi Team,

As by mistake while recharging gave wrong number. Kindly revert this back if possible. I tried by calling to customer care but call did not connect. and chat also unable to get exact issue option so raised the query here.

Date : 02/02/2020
wrong Number : [protected]
right number : [protected]
amt : 98/-
recharge done by : google pay

I've ported my no.[protected] from bsnl to airtel on 6th feb 2020 and got a message to activate sim by calling 59059.and i've also inserted new sim but verification call to 59059 is not connecting. every time i try to call at 59059 it automatically disconnects and also i'm unable to receive incoming calls or place outgoing calls.
how do i activate the number

5days back my sim has lost its network coverage and showing no service...
When i went to airtel relationship centre they are simply swapping with a new sim and saying that it will be activated within 6hrs..
If it fails then again they are giving me new swapped sim..
2times they have gave me normal sim
And one time h1 (All in one) sim
And another time h2 series sim...
But till now no sim has been activated..
When i check my status of the sim activation through sms it is showing sim_swap_provision_failure
Reason for rejection : new imsi mapping series not exists
Plz solve my issue soon...
Mobile number [protected]

I have done mnp from jio to airtel 4months ago..
5days back i have lost my network coverage (Showing no service)
I went to customer care and swapped my sim...
If i call customer care they are suggesting to go to airtel store and if i go to airtel store they are simply generating a request a new sim and saying that it will be activated within 6hours...
It was failing..
When i check my sim card status through sms it was showing sim_swap_provision_failed...
Reason for failure : new imsi series mapping does not exists
From 5days i swapped 4sims and till now didn't solve the issue...
Mobile number [protected]