Airtel Complaints & Reviews

I am an existing costumer of airtel dth. I requested for a second connection. However this is a matter of concern that the so called costumer care executives are harrassing me in a rude and unbearable language. Even he used the words like deaf to me. My question is who permitted the so rude persons to behave like this to costumers. Is airtel endorsing such things... I received the call from [protected]. Request to address the issue.
Regards
Akhila satapathy

I ported my number Vodafone to Airtel 5 year ago and also I got new 4g sim for same number[protected] in last year .this number also register for my Airtel broadband in Noida but .this prepaid showing wrong name Manish mhalotra.my name is mayank Mishra .I have submitted so many time kyc. Why showing wrong name.In myairtel app is showing wrong name.means it's showing Manish mahlotra .but my name is mayank Mishra.

I had a balance in my account for the airtel prepaid number - [protected] but it was deducted by the company and when asked the reply from the company is i did not use the amount within the validity i. E 28days
Whereas while recharging there is nowhere mentioned in the airtel plans that if i do not use the remaining balance within 28days the balance will be deducted/lapsed from my account and the money will be eaten up by airtel company.
Hence airtel is committing a fraud by misguiding all the customers by providing incomplete information and hiding this # information
I have attached a screenshot of the plans where i cannot see written as i have to utilize the balance within 28days, in fact, it should be carry forwarded to my account till it is utilized.
Hence it is a clear case of fraud and cheating hence i would like to charge airtel for descrepency in services, adopting deceptive practices

On 22/01/20 there were many calls from [protected] by a staff of airtel, questioning me, why i did not continue with air tel wifi service provided. I informed that it was not attended by any one and we were not getting services so i dumped it and using other facility.
He was abusive and threatened me, that my running mobile no will be dis connected.
It was serious illegal threat and any consumer cannot be threatened like that.
Will you pl take up the matter with m, d or i should file a case?

1000rs paid to install airtel broadband wifi but did not received any installation from the airtel executives. They are just telling we are checking with the installation team from past 7 days.

Caf no.[protected].
Location - mahindra world city, chennai

No. Of executives who called for document verification and related info.
[protected]
[protected]...

This regarding my fastag purchased from airtel bank,

I ordered on 15th of december as of today 8th jan 2020 airtel if failed to deliver the product. And no information passed on by the airtel team to me.

I called about the same to airtel bank customer care agent name: wazid. He is asking to wait for another 10days. As it got delay in the delivery services. So i aksked him to cancel the order and refund the amount so that i can purchase the same from the outlet near me. He. Said there is no such option then can any one tell me what i have to do now i have to visit my home town for festival so will airtel payment bank will provide my toll tax amount when i submit the receipt.

And wazir customer care guy not giving the correct reply or not transferring my call to the supervisor or not refunding my money, apart from this he is laughing on the call

Date : 22/01/2020 8:30 am

Without my activity airtel charged 3 rupees from my account balance... Automatic sms sent and charges done.
Mobile no : [protected]
When i call to customer care he said no problem in my network connection
Problem in your mobile phone
They are not respond property...
Please do needful...

Thanks & regards

... Naresh muppavarapu

Airtel DT is not airing it's Channel No. 984 - Power TV (Kannada) even though it is FTA. Earlier I was getting this channel. Power TV is the best channel in Kannada. It exposes the ills of politicians, Government and other society. The problem is reported to Airtel DTH (email ID: [protected]@airtel.com) on 10th Jan 2020. Till day they are dragging the issue giving the reason of technical issue. Current Reference No. [protected].

I checked from my side for any possible mistake.

But I have noticed, in the 'Select your option', 'Add Channel', 'A-La-Carte'', 'Kannada' option, Power TV is not found in the list and all other kannada channels which I have selected are found.

This confirms me that Airtel DTH does not air this particular channel i.e Power TV even though it is free to air. And the company is dodging us in the pretext of 'Technical Issue'.

In this medium, I can not attach the email. I can forward the email conversation to your email ID(not known).

Thanking you

-C. Sridhara
Phone [protected]
email ID: [protected]@gmailcom

I have been customer to Airtel since year 2006 with two additional add on numbers ( ref details below). My compliant[protected] is not being addressed by Airtel, but set to close & I have reached out to customer care, billing, appellate, nodal, ombudsperson but with no respite so far. Its been frustrating since Nov’19, that billing team is following up with me for payment of an illegitimate amount of Rs 51, 500 and also threatening to disconnect of the services. They in fact disconnected for about a week in Dec spoiling my year end family vacations. I have always been paying through automated ECS and all bills are paid regularly, untill oct 2019. I never had any due amount pending until this issue came up in Nov 2019. I need your help to clarify me of the details of this inflated, illegitamate amount and there by resolve this issue . Since my ECS has been stopped due to this large amount in Oct, I have made manual payment of oct, nov & dec legitimate usage bills so far.
Pls find reference of all my previous communication below with airtel in trailing emails.
I have attached my previous month bills where my plan and payments paid receipts can be tracked for all these 3 numbers up to date until Sep 2019.
Pls ref attached Aug & Sep bill for payment acknowledgements untill then fyi.wher as Oct bill showing an added ontime bill amont Rs 47910.39 which in Nov they have added a fine as well.

Greetings,
This is regarding my fasttag activation.
I purchased fasttag from airtel payments bank on 11th december 2019. It got delivered to me on 18th december 2019. On this day, today 21st january 2020, its still not activated yet. It's still showing shipped but not delivered in my account. Attaching the screenshot below for reference.
I visited airtel gallery, vasant oscar, lbs rd, mulund west on previous occasions but the only answer i got from them that they don't have any idea about fasttag and i should put an mail. Which i did. All the response i got was they'll respond in 24 hours. Which obviously they didn't. Please screenshot of the mail below for complain number 478682 and 4801776. Their last response to the mail was on 15th january in which they said that they'll respond in 24 hours but the didn't.

I called airtel payments bank on customer care number [protected] on the 17th of january after which they gave me a complaint number 4845862. I called the next day (18th january 2020) to check on my complaint status to which they told me to wait till 20th january 12 am to get an update (Please check the recording of call if you want to confirm). I called again on 21st january, today, to which they told me to wait another 2-3 days for an update.
Its been almost a month since i purchased a fasttag but cannot use it. I'm paying hefty fines (Double the toll amount at every toll plus waiting in line) just because i bought fasttag from airtel and it's not activated yet.
I asked the customer care executive to cancel my order and give me my refund of the refundable deposit of 200 rs. to which they said they can't refund it. I don't understand the meaning of charging a refundable deposit if it's not refundable.

This is my last mail to you, i honestly do not expect any resolution on this even after this mail but i'm just putting this for the record.

I purchased new sim card of airtel with number [protected], but it says that frc is not done. And it shows 0 balance for call and data however i paid 300 rs to the seller.

I dint know what to do, i tried calling the customer care number but they are not giving the option to reach to the executive. I need help or i will throw this useless card to dustbin and will port my existing airtel number which i am using from last 8 years to vodafone.

Hi,

I requested to port my jio number with airtel and today my old jio sim stopped working and when i inserted my new sim i am getting message "mobile network not available", now currently my both sim are not working.

Frankly speaking i am frustrated with the service that i am getting from you guys. I have raised request for port, after days my problem have only doubled instead of getting resolved, as now my...

I already recharge my mobile on 19/01/2020 with 56 days unlimitted pack. But its 2 days over, i cant make the outgoing call. However data services are ok. When i called the customer care yesterday, they said your recharge is on hold and suggest me to do small recharge for outgoing call.
If i have to different recharge for outgoing calls then why the unlimitted recharge.

The guy mayuresh jadhav has picked up the call and when i am describing about my problem he is saying like that are you using any other 4g sim when i say yes he is saying cancel that card only use airtel and not ready to listen any thing he is sleeping on call without giving any solution they have just cut the call i'll make sure that my company will cancel the corporate tie-up with you guys and choose vodafone i'll escalate on twitter also just wait.

Regards
Vijay
[protected]

They charged me for international roaming 8 min in kenya - i never activated international roaming - after so much call they given 400 wave off promise - which never done.
I paid all due but torture started of call baring ugly sms / i kept on telling i paid all dues make sure calls not barred - but air tell people so careless keep on barring calls again n again - i faced traumatic days problems never resolved until i ported my number to jio.

I have received 50 coupons value of 2000 when i pay bill 50 rs automatically deducted from my bill but this month i didn't able to use coupons and i have registered so many times complaint in airtel but they didn't want to solve problem and giving me illogical reasons iam fed up of this it's almost 25 days gone but no response from airlel please do something about this problem

Not able to open few websites in airtel. When iam trying to open its redirecting to airtel rcconf error. Only the problem occurring with airtel and particularly some websites like face book etc., from today only the problem occurring after the recharge. Please let me how much time it takes. I don't know why this problem occurring after recharge please fix the problem asap.

Connnection no. [protected] : mobile number [protected]

I was using wifi broadband and landline for a few months. I had surrendered the connection some three months ago, for personal reasons.

Since then i have been trying to pay my dues of about rs.800 to rs.850 through various channels including a personal visit to your office in bhoiguda. All in vain.

Simply the mobile airtel app or any payment options refuse to function as i punch the connection number [protected] or my mobile number [protected]

I have applied for fastag for hyundai grand i10 having no. Gj05jk2165 from airtel payment bank in 1st week of dec-2019. All my details were auto populated after i have entered my vehicle no. So there is no sense that i have entered wrong vehicle no. But when i have received attached message that my fastag is generated for vehicle no. Gj05jk216. I have received the same fastag barcode as attached but there is no any identification that this fastag relate to which vehicle no. I have also uploaded rc book fronf & back side copy at the time of application of fastag. Then how my fastag is generated for wrong vehicle no. That means there is an issue related to airtel fastag generation system that my last digit from vehicle no. Is truncated and airtel guys haven't verified my rc book copy.

So i have requested them to update my correct vehicle no. As gj05jk2165 but they replied after 15 days that there is no such type of provision to update vehicle number.
So i have asked for cancellation procedure of fastag and i have replied according to their requirement by sending damaged screenshot of fastag. I have repeatedly followed this procedure for 3 times but still they are giving nonsense reply that my fastag will not be updated. But i have clearly mentioned in email that i want to cancel/deactivate/stop/close the fastag and proceed for refund. But i think airtel fastag team peoples are illiterate because they are not able to understand the simple think for cancellation.

Case ids generated:
Case: 4831173
Case: 4528185
Case: 4557881 (# 4786295)

Already more than 1 month passed don’t know how much more time needed by airtel to cancel my fastag. I have doubt that they will cancel or not?

Please help me. Please guide me how to deal with this and where to complaint so that strict action can be taken and others will not suffer as i am suffering.

Hi everyone.

My no. [protected] has been given for port on 16/12/2019. Still the number is not working. Many times i went to your airtel store (Marathahalli, bangalore) even talk to customer executives but my issue did not get resolve yet. As per your airtel executive the port has been completed within 24 hrs. On 9th and 10th my mobile was activated. But again from 11th it was stop.
When i asked to customer care they told for frc from airtel store. I went to store on 16th (Airtel brookefield) the airtel executive tried a lot but he also not able to do the frc. He help me and raise a ritm2478749 for this issue. Again i went to airtel store on 18 but they are unable to check the status due to server was down.

Its more than 1 month my number is still not working.
This port is for airtel jharkhand to airtel karnataka.
If my issue is not resolve please revert back on my old port.
I mailed to nodal officer many times but they are asking for sr number which i didn't get from airtel store as well as customer care.
I want to escalate the issue on airtel store marathahalli, bangalore branch.
If your company is unable to provide the services, please stop making the people fool.

Below is the request.

Ritm2451189
Ritm2478749
Cbnrb[protected]
Cponr[protected]
Cexcl[protected]