Airtel Complaints & Reviews

My Customer id [protected] . I have recharged for 390 Rupees on 30 December 2019 for 30 days of service as per the rates available. But got the alert messages saying 27-Jan 2020 will be the last service day. When called the customer care several times, got the message saying that Rs 15 has been deducted as late renewal fees on my previous recharge. This is a prepaid service and there is no concept of late payment. Above all, as soon as the expiry date, services have been stopped. As the services were stopped you cannot charge as late payment. Can you please look into the malpractice by airtel and penalty on them and bring justice to customers.

From very long time I could not able to send messages to other person. My outgoing messages are failed during sending and I try to call customer care many time but nothing happened. Even checked many mobile setting to solve this problem.pelease solve this problem so that I can use my mobile message.

Sir i found their number in newspaper i am searching for job i call them they told me to send documents and photo on whatsapp i will send it to him and then they call me and told me to deposit 1850ragistration fee i will paid it and then call me and told me to deposit 7650for security after half an hour it will refund to you i will paid that amount and they told me to again pay money 18650rupees i told them noto pay money first you refund my first money and then i will pay why you ask me again and again to pay money

My wifi broadband was disconnected 6 months ago in the month of jul, first of all the company took nearly two months to disconnect the same and was continuously billing me. After long chain of mails, they finally agreed to their mistake. Now again i am getting messages from them to handover the router when i don't even stay at the same place and everything had been settled before. This is nothing but ultimate consumer harassment repeatedly which takes a lot of my time and effort everytime.

Recently i did a payment for airtel. Its done through my amazon pay account.
The money is debited from my amazon pay account but airtel is not verifying it. Such a worst telecom service.
Also airtel is torturing customers in all the ways just like ; the account get deactivated within 2 days once the unlimited pack is over
For activation we need to recharge for minimum 149 rs. Such a drastic experiences.

I have subscribed for Netflix through Airtel Mobile app (Mobile -[protected]) at the rate of Rs 499 per month.

I have unsubscribed the above subscription through sending message to '56111' from registered mobile number as well as from Airtel app on 24th Jan'20.

I have called the airtel helpline number '198' on 24th Jan'20 to confirm that the subscription is successfully deactivated. The airtel representative assured me that the subscription is unsubscribed and I will not be billed for Netflix in future.

Today I got the bill generated where again I got charged Rs 499 for Netflix for the period of next one month.

Am extremely disappointed with this kind o[censored]nprofessional behavior from Airtel where the taking the subscription it took few minutes and during unsubscribing it takes this much time and effort from customer side.

I would request you to look into this urgently as am not going to make the payment of the Netflix subscription for the next billing cycle since I have deactivated it and it should not come in my billing statement again.

I did an online recharge of rs 98 6gb data pack. The amount has been deducted from my bank account but the recharge is not done yet i only got a text message with the txn id. And i haven't received any conformation message of the recharge done successfully. So can you please look through the matter and do my recharge as soon as possible or refund the money.

I've ordered for a fastag on December 15th, but it is still showing shipped. It's been more than 40 days.So I would like for a refund or would like it to be delivered, as it is causing a huge problem. And there is no way of tracking where exactly the fastag is. There is no way to even Lodge a complaint regarding the fastag in Airtel app. Toll free number doesn't provide a place for this section

I bought airtel sim card on june, 2011 and continuously using from past 8 years.
Yesterday 26/01/2020 around 07:00 pm, my sim card stopped working.
I went to airtel office for duplicate sim card but they refused to change as it's registered under my friend's name.

I have spoken to my friend and he can provide necessary documents for duplicate sim. Also we are ready to change ownership so that in future we will not have such issues.

Airtel is not willing to provide duplicate sim despite i am having the sim card and all necessary documents with me. Please help.

Please check the attachment below, I've paid the remaining bill of my postpaid number [protected] yesterday through PhonePe and my transaction id is N2001242114050648699618, but still it's showing that my Payment is Due in MyAirtel app.
I can't understand why I'm facing this issue? Where is I've paid already and my connection is also not working.
Please do something ASAP and restart my connection.

Tried to surf a website, it shows Airtel redirect/error not resolved...i am unable to access the site . This is really annoying why did i waste money for data services when can't even access it. :(. For some sites it works fine but for the importance sites which i really have to access it's unable to go through.
My wifi service broke down that's why i recharged with mobile data services but hell it's of no use . It's really urgent please resolve this issue

Hi airtel,

Am using my airtel number for the past 9 years, by yesterday my number service went down. Now i have full tower but i can't able to make calls, messages, and data. I got "not registered on the network error" message when i try to make calls.

There is no issue with mobile, am using another jio sim it is working well and am tried to put the sim another mobile facing the same problem "not registered on the network error".

Today am went to airtel store, they checked and said problem is in the sim card. They told me that need to change the sim. Am accepted that.

After that, they ask me for the proof i gave my driving license, they checked and tell that your name only matching with the database. Even my date of birth is not available in your system, your database only has my name and address, even my name is mentioned like xxxxx 18/09/2009 like that. Anywhere you see the name has any date with that. After that airtel try to solve that my name is not matching because the date is included in my name in your database.
This is all your faults @airtel not maintaining the customer's database correctly. After i got my number in 2009 two times submitted my proof in your airtel store one for aadhar another one for 4g sim.

Now airtel store guys told me we can't do anything, they openly told that postpaid customers more important for them, not the prepaid customers.

We're also paying money @airtel. I want my number what i need to do

I have done port-in to airtel network on december 2019 for my mobile number. From 04-january-2020 i am not getting any incoming calls while latching on lte network and all incoming callers are getting an error message “the number you have called is currently busy, please try again after some time”.

From the issue date, i have done handset reboot many times, sim replacement but there is no luck till now.

I called airtel customer care number 198 many times from 4th january 2020 to register the complaint, but the agents were not accepting my complaint and on 16th january 2020 finally the complaint lodged by the cc team bearing complaint number - cicpl[protected].

After many follow-ups, your backend team suggested, there is a problem with my smartphone (Google pixel 2 xl) where the volte service is not available, and hence during the lte network i was not getting incoming calls to my mobile number. Here the questing is i am raising the complaint for lte service, why the team is asking / suggesting me for volte service?

Now, i have switched to iphone 7, but the problem remain same, and when anyone trying to reach me its shows an error message “the number you have called is currently busy”. Its more than 20 days where i am not getting any incoming calls and not sure whether the problem will be solved or not.

Can you please help to resolve my complaint? I also tried reaching your appellate helpdesk number [protected] on 27-jan-20 but it is landing to airtel payment desk.

Hi i am user of airtel sim card but i am not able to use internet. My airtel pack is waste for me. Kindly please resolve internet issue on our area any another users also getting this issue. More than 1000 airtel users getting this issue. According to calling quality i will give 4 number over 10 and according to internet service i will give 0 over the 10. I contacted with customer care they forcely said to upgrade 4 g handsets. I already lost my airtel pack, now i have to get new mobile to use your sim card. So bad network

Hi-my name is ajeet. I got my airtel digital tv (Hd) recharged with 1681 in 6 month pack. But recharge is discounted in 4 month with error code 6 and message your account is suspended due to low balance, everytime it is telling me to recharge. I have already contacted customer care for 4 times since[protected], everytime i have to wait more than 15 mins to get connected and they are always assuring me that they have refreshed and it will come in 30 min. Already it’s more than 72 hours and the issue is still not resolved. I am irritated and frustrated with such a poor service as a took connection. I suggest airtel guys to do something about there digital tv and services because i as a customer can’t take this kind of service when you are taking money from me in return. Ajeet singh negi and mob. [protected]

Good morning,
Hi i am manoj, i wrongly recharged through google pay.
Kindly reverse the same in correct mobile no.

Date - 27/01/2020

Correct mobile number-[protected]

Wrong mobile number-[protected]

Amount -598

Operator Transaction id - [protected]

UPI Transaction id[protected]

Hello Sir/Mam,

i have accidentally recharged a wrong number ([protected]]) instead of ([[protected]]) on Airtel number from Airtel website.

i am looking forward to receive a help regarding reversal of the same.

Right Mobile No. [[protected]]
Wrong Mobile No. [[protected]]
Amount : 199
Transaction ID :
Date: 27 Jan 2020

Hi airtel,

I am tried many times. But this server problem still continue with my number.
And you are not able to solve this problem.

I am filling helpless. I am facing this issue from 20 days. I am not able to make any calls. Should i make my next recharge or not let me know.

While calling in 121 or 198 also same problem. Your servers not able to respond.
I am airtel customer from 8 years but i never had such a worst experience from you customer care team and airtel.

Quick action is required. I am facing this issue in hinjewadi phaze 1, pune 411057

Reply asap

I did the recharge of amount 449, which is said to be unlimited pack and it says 100 messages per day, but i am not even able to send even 1 message, even when i try amount is reduced from the amount in the account. I tried contacting the customer care but i was not able to connect. The sim is actually registered from odisha and am currently in kerala so what should i do.

Dear,

Airtel customer care behaviour is not good,
Am facing internet problem 4g internet speed is 56kb/s
I complaint for it but no solution provided and rudely talking and call disconnected

I have proof with recording,
And no solution provided from customer care

Senior name is aarti, when i ask del id

She said i can't share my information...

Kindly solve my problem..