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U
udayin
Apr 8, 2020
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I had recharged my airtel prepaid no. With ₹149 on apr 8th 2020. It's been quite a while and i still haven't received any recharge.
I had recharged the no. With airtel app.
It's been 5 hours now.

Please look into the matter as soon as possible.

I had recharged with the app several times earlier but this is the worst experience in t time of emergency.

Once again i request you to look into it
Apr 8, 2020
Complaint marked as Resolved 
They issued a refund
Airtel customer support has been notified about the posted complaint.
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    Siddharth Gawande
    Apr 8, 2020
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    I recharged yesterday that is on 7th April 2020 around 11.30 through Airtel's mobile app
    After choosing Rs 249 plan I applied Rs 50 off coupon and paid Rs 199 to airtel via BHIM UPI. It says payment is done and amount is deducted from my account but recharge is still pending.
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      P
      Prabhash Tiwari
      Apr 8, 2020
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      Address: 87,vishnulok colony,Lucknow

      My Airtel digital TV HD set top box is installed but it is not activating from 2 days.I have made a call on mobile number displayed on my TV screen but it is not telling anything about activation of Airtel digital TV HD set top box.
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        H
        Harsh2706
        Apr 8, 2020
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        Address: SUPERTECH ECOVILLAGE II, TOWER B15, FLAT-908, BHANGEL, GREATER

        Hello team,

        This is with reference to mobile number : [protected]

        Since due to lockdown on account of global pandemic corona virus, i have migrated to my hometown lucknow, due to which i am not able to use my broadband connection which is at noida location.

        Request you to please keep this broadband connection 'on hold' till 30th june, as it will not be possible for me to unnecessary pay the monthly bills.

        Kindly consider this request on priority and revert back to me asap.

        Name: harsh shukla
        Contact : +91-[protected]
        Address : supertech ecovillage 2, sec-16b, greater noida west, flat-908, tower-b15.
        Airtel customer support has been notified about the posted complaint.
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          H
          However
          Apr 8, 2020
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          Airtellll ...are u mad i am paying heavy bill and u providing worst signal strength..fix asap or ill case on u.
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            I
            ISOURABHSHARMA
            Apr 8, 2020
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            Address: 9969339675

            I have recently bought a new airtel dongle they have assured me that their is no network issue in my area and I can use data at the speed of 8 to 10 Mbps but I am not getting speed more than 2 Mbps and right now I am working from home due to this I am facing problem.

            Need Help!!
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              I
              Imran Afzal
              Apr 8, 2020
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              It's showing error code 2 on this Id-
              [protected]
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                S
                ss01121995
                Apr 8, 2020
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                I have done a recharge through airtel thanks app of rs 598 via google-pay. Recharge amount is already debited but it is not showing in my account neither i didn't got any message related to recharge done.
                I have emailed several times but i'm not getting reply. I am just getting computer generated reply.
                The validity of my mobile number is going to be end soon. I'm just getting messages for doing the recharge again.
                It's not about amount but it's about irresponsible behavior.
                I just want my recharge pack or
                At least give my money back.
                Airtel customer support has been notified about the posted complaint.
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                Lost my sim
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                  S
                  Srilakshmi p
                  Apr 8, 2020
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                  Address: Visakhapatn

                  Sir, My mobile no.[protected]. Today 08 Apr 2020 at 9.45am I completed Rs.448 recharge on my number [protected] through airtel app Transcation id:[protected]. But didn't work any data nework and calling. Please rectify the problem as early as possible.
                  Thank you
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                    C
                    chandanbb
                    Apr 8, 2020
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                    Website: Bankerspoints.Com

                    My mib num [protected] i recharged 48plan 3gb data and when i use any internet it will redirect to
                    http://one.airtel.in/rcconf

                    I can't access any website

                    Kindly fix the problem
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                      G
                      Gokkul Kg
                      Apr 8, 2020
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                      Dear sir,
                      I have recharge in my prepaid mobile from myairtel app thro' net banking on 7th april 2020. Though recharge shown as successful & amount deducted from my bank account, but recharge not reflecting in my mobile no.
                      I have contacted airtel customer care cell. They didn't help me or not shown any helping attitude. They asked to give details of transaction id which was not been saved in their app. This is the upi transaction id[protected]
                      In view of above, i would like request you to do the needful as early as possible & oblige.
                      Airtel customer support has been notified about the posted complaint.
                      Apr 08, 2020
                      Updated by Gokkul Kg                       The amount recharge done is Rs.598 and the mobile number is [protected]. Please look in to this with the referennce id which i already posted
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                        S
                        Srinu Pedireddi
                        Apr 8, 2020
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                        Hi, I have recharged my prepaid balance on april 7th 2020 with 219 plan and money deducted from my bank account but my mobile is not recharged.please check and do the needful. Please refund my amount or complete my recharge.
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                          C
                          Chaithanya_S
                          Apr 8, 2020
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                          I am unable to recharge my airtel prepaid number [protected] through online using airtel app or paytm.
                          Money is deducted but getting message as below.

                          Rs.49.0 online recharge of airtel mobile [protected]; txn id xxxxx has failed due to a technical issue. Refund will be processed within 7 working days.

                          I am facing this problem since so many days but some how managed getting recharged from recharge shops. But now due to lockdown situation there is no other way than recharging online. Please do the needful at the earliest.

                          Thanks in advance
                          Airtel customer support has been notified about the posted complaint.
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                            S
                            Sanjure
                            Apr 8, 2020
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                            Hi,

                            This is regarding the new connection applied for.
                            The dth consumer number is [protected].
                            Due to some reason connection could not be established at my home.

                            So, i requested airtel digital tv to please cancel the connection the customers i'd is : [protected] order i'd:[protected].
                            Please note that the dth is not installed/activated.

                            The details are included:

                            Regards,

                            Name: sanjay chatur
                            Addres: sr. No14/2 third vasti kharadi road pune-14

                            The dth consumer number is [protected].

                            The email has been sent to them on 6/april/2020 but has not get the disconnection.
                            Customer service is also very poor, they do not understand the issue and keep transfering the phone to different departments.
                            Airtel customer support has been notified about the posted complaint.
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                            I paid 2828 for a new broadband connection which I did not get the service even after waiting for almost a week.the pament was taken immediatley but after that no one showed up .I had to get a differ service provider.All I want is my money back that I paid in advance.
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                              C
                              Chaithanya_S
                              Apr 8, 2020
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                              Resolved

                              I am unable to recharge my airtel prepaid number [protected] through online using airtel app or paytm.
                              Money is deducted but getting message as below.

                              Rs.49.0 online recharge of airtel mobile [protected]; txn id xxxxx has failed due to a technical issue. Refund will be processed within 7 working days.

                              I am facing this problem since so many days but some how managed getting recharged from recharge shops. But now due to lockdown situation there is no other way than recharging online. Please do the needful at the earliest.

                              Thanks in advance
                              Apr 8, 2020
                              Complaint marked as Resolved 
                              Opened new complaint with appropriate category and data
                              Airtel customer support has been notified about the posted complaint.
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                                R
                                Razack Mohd
                                Apr 8, 2020
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                                I was using my data at 10. Pm and saw it was nearly 700mb then i decided to downloaded a movie then the remaining data was nearly 200 and i was waiting to data to renew but after 12am my data didn't renewed instead it showed my yesterday's remaining data. I got a lot of work to do but only i was got that yesterday's remaining data please sole my problem.
                                Airtel customer support has been notified about the posted complaint.
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                                My sim card is showing error from yesterday
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                                  P
                                  Panktimehta98
                                  Apr 7, 2020
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                                  Website: Airtel

                                  I have recharged my airtel number [protected] from the myairtel app.
                                  The txn id[protected] was generated and my bank account was charged as well i have attached the screenshot of the bank transaction success email from my bank.

                                  My airtel account however was not recharged and the pack is not reflecting in my airtel account.

                                  Please help

                                  Regards
                                  Pankti mehta
                                  Airtel customer support has been notified about the posted complaint.
                                  Apr 19, 2020
                                  Updated by Panktimehta98                                   My account has still not been refunded with the amount. It has been over 8 days and I was assured a 7 day refund.

                                  Additionally I recharged my number for 45 rs right now. The amount was deducted but my sim wasn't recharged yet again.

                                  THIS IS GETTING OUT OF HAND AND I NEED HELP. THIS IS RIDICULOUS

                                  O have attached the screenshots of both the failed attempts to this complaint.

                                  Please resolve this.

                                  I need to get rid of my Airtel sim after this

                                  Apr 19, 2020
                                  Updated by Panktimehta98                                   They keep showing me "payment pending" notification. Even after they deducted money from my account. !!!??

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                                    F
                                    Fariswani
                                    Apr 7, 2020
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                                    Website: Www.airtel.com

                                    I have paid bill tomy mobile number [protected] through airtel app using my debit card for rs. 49 on 7th april 2020 and received an sms from bank of money deducted. Bank transaction was also completed successfully but my mobile is not recharged. Till now i got no message regarding the recharge, although the amount has been debited from my bank account.
                                    Airtel customer support has been notified about the posted complaint.
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                                    I had recharged with 647 plan after I ported from jio to airtel on 21st of march but i haven't received any recharge and i dont have any plan activated on my Mobile number. As the country under lockdown I can't reach customer support or even the airtel retail stores.
                                    Please help me resolve this problem as I can't call anyone.
                                    Reply
                                    Tarun Kodali's reply, Apr 3, 2020
                                    My mobile number:9398013002
                                    My email:[email protected]
                                    My 4g hotspotdevice Connection is not detected on any device. It stopped working after few months. Same sim is working on other broadband dongle.
                                    Reply
                                    I don't want spotlight chanlas plz remove that chanlas I can't able to remove this 75 rupys plz remove
                                    Reply
                                    Aman Prajapat's reply, Apr 2, 2020
                                    I don't want spotlight chanlas plz remove that chanlas I can't able to remove this 75 rupys plz remove
                                    Aman Prajapat's reply, Apr 2, 2020
                                    I don't want spotlight chanlas plz remove that chanlas I can't able to remove this 75 rupys plz remove
                                    The pack which we made was suddenly changed with only three channels running. All channels stopped working just after a week
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                                      A
                                      A.venkata rathnaiah
                                      from Pune, Maharashtra
                                      Apr 7, 2020
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                                      Address: Venkata Rathnaiah, Venkatagiri, AP

                                      I paid rs 449 through airtel app and sbi net banking for my airtel pre paid mobile recharge on 4-4-2020. Airtel txn id is[protected] and sbi ref id is igaikutjo2. But recharge did not success. My present pack expires today i. E on 7-4-2020. So today i again recharged for rs 399 through airtel app and sbi net banking. And it is successfully recharge. So please refund my amount rs 449.
                                      Airtel customer support has been notified about the posted complaint.
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                                        P
                                        puru sood
                                        Apr 7, 2020
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                                        Hi. I have done 2 rec. 598 and 399 the amount has been deducted from my acc. And rev is not done assist needed as soon as possible.
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