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R
rajesh00715
Apr 6, 2020
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Airtel has raised the corporate plans from 175 inr to 235 inr with no notice to customers. I want to close my connections but they cannot close the connection even after calling them on 6th april 2020 at 2 pm.

They want me to visit there store after the lockdown and until then they want me to pay the raised amount of bill even though i want to close their connection right now.

I am calling national helpline tomorrow if they don't make option of closing connections online tomorrow.
Airtel customer support has been notified about the posted complaint.
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    B
    Brighter Assam
    Apr 6, 2020
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    Address: Bel tal Village, P.O. Khaloi Ghugura, Dist.- Charaideo, Assam

    Sir, please reactivate my airtel no [protected]
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      R
      RUDRESH SUNAGAD
      from Nagercoil, Tamil Nadu
      Apr 6, 2020
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      I have recharged my airtel number [protected] with prepaid plan of 399rs and its not activated its been 2 days of my recharge please resolve my issue i beg its been 2 days
      I have done the recharge through google pay app and the amount was deducted to airtel payments bank and i didn't receive the activated pack to my airtel number, and i am need of the internet because of my ongoing online classes please resolve the problem.
      Airtel customer support has been notified about the posted complaint.
      Apr 07, 2020
      Updated by RUDRESH SUNAGAD       If its not done the amount is not refunded please resolve this issue
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        S
        Sankar Saha
        Apr 6, 2020
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        Address: Rishi Bankim Nagar,, P.O. Baruipur

        Due to my mistake two recharges of 219/- have been made vide transaction id no.[protected] dt.5.4.20 time 06, 41 am & transaction no. Id[protected] time 0709 am dt.5.4.20 respectively. But unfortunately, there is no tower showing in my mobile for several hours.

        Question 1 : let me know that two recharges of 219/- each will be valid for 28 days + 28 days total 56 days.
        Question 2 : let me know when the tower connectivity will become active.

        Please let me know the above as early as possible, otherwise i will go to court for want of airtel service.
        Airtel customer support has been notified about the posted complaint.
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          J
          JPS Mothsara
          Apr 6, 2020
          Resolved
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          Resolved

          Address: Med Board Section, CHAF Brngaluru, Post- Agram, AIR FORCE CAMP MURUGESHPALAYA

          On[protected], online mobile recharge had been done for mobile no. [protected], amount rs.1498/- has been debited from my account and credited to bharti airtel limited, gurgaon vide txn id:[protected]. My mobile account is showing zero balance and all the services has been stopped. I tried to contact customer care executive through 111/121 but failed, email has also been sent but all in vain. Kindly update my account immediately so that i can avail the services of communication.
          Apr 10, 2020
          Complaint marked as Resolved 
          Unresolved complaint.
          Airtel customer support has been notified about the posted complaint.
          Apr 06, 2020
          Updated by JPS Mothsara           Mobile account not updated till now.
          Apr 06, 2020
          Updated by JPS Mothsara           Kindly do it on priority.
          Apr 07, 2020
          Updated by JPS Mothsara           Kindly refer airtel complaint update ID: 2608352 dated[protected]. My mobile account not updated till now and therefore I am facing great difficulty to communicate with my relatives. Again it is requested to update my account immediately.
          Apr 08, 2020
          Updated by JPS Mothsara           Refer airtel complaint ID: 2608352, mobile account not updated till now. Kindly update on priority.
          Apr 08, 2020
          Updated by JPS Mothsara           No action till now on updation of mobile account.
          Apr 10, 2020
          Updated by JPS Mothsara           No action till now on updation of mobile account.
          View replies
          Kindly refer airtel complaint update ID: 2608352 dated[protected]. Mobile account not updated till date.
          Reply
          no comments
          Reply
          JPS Mothsara's [Complaint's author] reply, Apr 8, 2020
          Mobile account not updated till now.
          Essential services should be provided.
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            S
            Shruthi Nanda
            Apr 6, 2020
            Resolved
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            Resolved

            Website: [email protected]

            Good morning sir. My query has still not been resolved. I had intiated an addition of rs. 508 in my wallet at 12:53 a. M on 6 april 2020 for doing a recharge.in the first time the transaction failed but the money got deducted from my account.

            And then i added the money again at 12:57 a. M. On 6april 2020, it got successful and i did my recharge. But i need the refund of the earlier deduction as it had failed.
            Please help me out.
            Apr 10, 2020
            Complaint marked as Resolved 
            Airtel customer support has been notified about the posted complaint.
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              M
              MohanKumar Mani
              Apr 6, 2020
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              My mobile number: [protected]

              On 11 mar 2020 i recharged for inr 298

              Transaction reference

              [protected]

              Recharge failed and number was not working. I have to recharge again on 12th mar to make it to work. I contacted customer care on 12th mar and they said amount will be refunded in 10 days, but i dint happen at all. Please check on this
              Airtel customer support has been notified about the posted complaint.
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                D
                Dpk2623
                Apr 6, 2020
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                Dear sir, mene 2 april 2020 ko time 10:06 minute par 558 ka recharge kiya airtel thanks k through upi link google pay se kiya.
                Mera google pay par recharge hua
                Airtel hdfc upi master log in. Name se
                Airtelin. [protected]@axis bank par paid ho gya. Or mera paisa kat gya.
                Lekin recharge nhi hua sir na koi details aayi airtel thanks app par bass recharge nhi hua or mera paisa kat gya
                Plzz help me. Mera paisa wapas karne ki kripa kare.
                Mob no[protected] iss number par recharge kiya tha. Humble request
                Airtel customer support has been notified about the posted complaint.
                Apr 06, 2020
                Updated by Dpk2623                 Okk sir
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                  P
                  Pradeeps426
                  Apr 6, 2020
                  Resolved
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                  Resolved

                  Hi,
                  Can you please update me when this issue is going to resolve??? As you cannot resolve for more than 2 months after the first case has been registered i hope this is something your team is not able to resolve as worse customer service team both offline/online...
                  And i request you to please refund 450rs of my linked fastag which is inactive due to airtel wallet is not operational
                  Please refund to my airtel postpaid account, fyi below is the issue
                  Unable to load money to wallet with the below error "transaction not allowed as customer status is not active"..

                  Registered email id : [protected]@gmail

                  Thanks
                  Pradeep kumar
                  Jun 23, 2022
                  Complaint marked as Resolved 
                  Company emailed me and transferred the amount to my account
                  Airtel customer support has been notified about the posted complaint.
                  Apr 06, 2020
                  Updated by Pradeeps426                   Below is the one of the latest reply where i have sent my Aadhar scanned copy but still my account is not activated

                  Hi PRADEEP KUMAR,



                  You've had an update to your case Regarding airtel wallet issue - complaint ref #5250741# [protected] * Unable to load money* (# 5281455) on :

                  Gurunoor Maan said:

                  Dear Pradeep!

                  We are glad to hear from you today & are always eager to assist you!

                  Further to your email regarding unable to transact from your Airtel Money Wallet no.[protected]. We would like to inform you that there is a temporary hold on the ability to do transactions as we want to secure your account with additional identification & verification of documents.

                  All said & done, we realize this may have inconvenienced you & are happy to inform you that we can fix this as soon as we receive a scanned copy of your POA [Proof Of Address]/POI [Proof Of Identity] used while registering your Airtel Money Wallet at [protected]@airtelbank.com. Post successful receipt of the required documents, restrictions will be lifted in 2 working days. We will reach out to you if need be.

                  Let us make Airtel Payments Bank your preferred banking companion! Visit our website for tons of exciting offers & promotions: www.airtel.in/offers/payments-bank

                  Many Thanks,
                  Airtel Payments Bank Team
                  View replies
                  Sir
                  I have paid online recharge and money has been debited from my account but no recharge is done on my mobile number
                  Reply
                  Mere tvmai erokr code aitv 002 codd aa raha h
                  Reply
                  Canot connect my pc with tablet containing airtel sim. I was doing some important work on lapi using net. but my pack has been expired and connection failed. I have recharged my pack but it cannot connect again. plz do something
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                    A
                    Aniket parjapati
                    Apr 6, 2020
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                    Address: Jcf

                    Lock sar
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                      P
                      P Pawan
                      Apr 5, 2020
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                      I want to 48rs reacharge but I have to wrong reacharge to 49 so plz I request you that plz refund my money
                      My transaction id([protected])
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                        M
                        Medha Surlekar
                        Apr 5, 2020
                        Resolved
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                        Resolved

                        On 4 april my recharge plan was suppose to get expired of rs 399. So on 3 rd april late evening i recharged of rs 399 through online net recharge as the country is under lockdown so shops were closed my transaction reference no. [protected].
                        But waited long i didn't receive any confirmation of net recharged through sms and also my account through bank of deducted.
                        On 5th april that is today in the evening again i had to recharge from husband phone..
                        It very sad at this time when v r rather to know the well being of our family my net had to go unrecharged.
                        Please check at your end the error occurred. I hope my rectification will be done and my amount will be credited in my account.
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Airtel customer support has been notified about the posted complaint.
                        View replies
                        Without sending any message, I got balance deducted from my airtel number. When I checked thanks app, it was an auto sms sent to 56161179.
                        It's disgusting, why airtel doing this type of nonsense activity?
                        I need clarification else mnp...
                        Reply
                        Hi I have recharged 149 rupees talk time to wrong number by mistake. Please reverse the amount to my number
                        Worang no[protected]
                        Amount 149
                        Transaction I'd [protected]
                        Right no [protected]
                        Reply
                        Praveen Kumar Pkv's reply, Apr 2, 2020
                        Hi I have recharged 149 rupees talk time to wrong number by mistake. Please reverse the amount to my number
                        When we are calling on this number the phone is telling switch off on this number[protected] issue show
                        Reply
                        Due to technical issue my postpaid plan got change erroneously, i wanted to cancel effective change and return to my previous plan as it was enabled. due to this change i am unable to make call, i feel completely handicap.,

                        Thanks
                        santosh sah
                        [protected]
                        Reply
                        Money deducted from my account & not loaded in Airtel app.
                        Money deducted from my axis bank account,
                        Transaction I'd: INB[protected]PAYU.IN

                        Mobile no: [protected]
                        Kindly Solve.

                        Thanks
                        Arun
                        Reply
                        Hi, we request you to refer to the following link https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.as...⇄ to raise a dispute for the referred transaction Regards, Team Axis Bank.
                        Reply
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                          D
                          dk12548
                          Apr 5, 2020
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                          Dear sir, today on 5th april 2020 i did a recharge of my airtel number. I didn't get any notification for the recharge and thus i thought the number is not recharged. So, i did the recharge a second time with the same plan of rs. 698. But now i recieved two messages and i got to know that i did a duplicate recharge. Sir, kindly refund my one recharge amount as 698 is a huge amount on the first place. My phone number is [protected].
                          Airtel customer support has been notified about the posted complaint.
                          View replies
                          I recharged my Airtel no [protected] with 399 pack by debit card, bit the recharge didn't reflect in my acoount and the amount was deducted from my card.The amount hasn't been refunded yet.
                          Reply
                          I had recharges to my airtel number through my airtel app but i didnt get any amount on my number
                          Reply
                          People are requested to Call 505 to know offers on their airtel number
                          Reply
                          Hello,

                          I'm unable to recharge my sim online after I converted my sim from postpaid to prepaid.I had already submitted complaint but didnt hear back from anyone.

                          Kindly help to resolve this issue as my sim will get deactivated due to the above reasons.

                          Thanks
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                            S
                            Sapnav
                            Apr 5, 2020
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                            Address: C Block, Yamuna Vihar, New Delhi

                            Recharge done on wrong no
                            I have accidentally recharged a wrong number ([protected]) instead of ([protected]) on airtel number from direct upi transfer

                            I am looking forward to receive a help regarding reversal of the same.

                            Right mobile no. [protected]
                            Wrong mobile no. [protected]
                            Amount : 598
                            Transaction id :bil/rchg/[protected]Upi transaction id)
                            Date: 5th april 2020
                            Airtel customer support has been notified about the posted complaint.
                            Apr 06, 2020
                            Updated by Sapnav                             By when i can get the solution. ?
                            View replies
                            Hi Team,

                            This is to inform you that I have raised complaints about slowness of dongle. I am receiving speed of .2 MBPS for download and .68 for upload.
                            Signal comes green but speed is very slow.
                            I raised complaints also but no update.
                            My complaint number is :---[protected]
                            Reply
                            I have done wrong recharge i need to revert my recharge its 598 rupees and my reference number is [protected] and my correct number is [protected] and wrong number is [protected]

                            WRC([protected]) ([protected])(598)([protected])
                            Reply
                            I have 10/20 mbps plan but the speed which i am getting is 0.24 mbps, which is not fair and very disappointing, as such thing cannot be tolerated, why am i paying for your service when i am not receiving those services. i hope this issue will be resolved very soon or otherwise i'd like to discontinue the services.
                            Reply
                            I have done my Airtel Prepaid recharge for INR. 558/- on 27 Mar 2020 through online amount was debited from my account. but not recharged
                            Reply
                            My name js vaishali Patial and my number [protected] is not working from yesterday's morning... It shows emergency calls only error.. Please tell me the reason why it is not working
                            Reply
                            Dear sir/madam

                            i would be highly greatful to you please provide me the details of incoming and outgoing calls for my airtel prepaid no.[protected] on my email id ashishdr.[protected]@gmail.com mentioned above.
                            thanking you

                            regards
                            Ashish
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                              V
                              Vipinkum
                              Apr 5, 2020
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                              Address: UAE

                              Am vipin kumar living in dubai suddenly in my airtel sim there is no network how can i reactivate my sim again.
                              Im using this since long time here and it was activated. I was doing recharge every month to keep active my sim. But now from 3-4 there is no network and it’s showing emergency network. So how can get back my sim activated because still here in uae.
                              Airtel customer support has been notified about the posted complaint.
                              View replies
                              Hi sir/ madam

                              I recharged a wrong number on Google pay. Please reverse the transaction and do the needful.here am attaching translation details.

                              Thank you

                              Wrong number: [protected]

                              Amount:249

                              Correct number:[protected]
                              Reply
                              Hi I have recharged 298 rupees talk time to wrong number by mistake. Please reverse the amount to my number

                              Wrong Number: [protected]
                              Transaction ID:[protected]
                              Amount: 298
                              Correct Number: [protected]
                              Reply
                              Praveen Kumar Pkv's reply, Apr 5, 2020
                              Hi I have recharged 298 rupees talk time to wrong number by mistake. Please reverse the amount to my number
                              Respect sir

                              On April 2/4/2020 I recharged Rs.448(unlimited pack for 82 days)from my Airtel app but that pack is no longer available but amount is deducted from my account.I request you to refund Rs.448 as soon as possible

                              Thank you
                              Reply
                              I have made a double payment of one bill for my landline number [protected]. You refund to my account and I m attaching the screenshot of double payment
                              Reply
                              On 3rd April I have recharged my mobile with 399/- special recharge pack. I didn't receive the balance even after 3 hrs though Paytm shows my transaction was successful and recharge is made. For reference I'm giving my transaction number here [protected]
                              Reply
                              Yesterday i sleep at 23:50 and when i awake in morning, , i found my data is used 500 mb...How&Why?
                              Reply
                              Today 02/04/2020 I recharged my number [protected] through airtel app by google pay cash was deducted but didn't get recharged. I submittimg payment details with this complaint
                              Reply
                              Dated[protected]
                              I had a done recharge to another mobile no.(airtel)of rs 499, from my phone through airtel app via google pay today.
                              Money has been deducted from my accnt .but recharge isn't done.
                              Pls solve this issue as soon as possible.
                              Reply
                              TXN ID - [protected]

                              Recharged for Rs 379.

                              Money debited from Bank account, but recharge not done.

                              Please help.
                              Reply
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                                Vipinkum
                                Apr 5, 2020
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                                Address: UAE

                                Hi am vipin am living in Dubai am working here . I have Airtel sim which is am using very long time . And it was working and activated but now suddenly it’s showing emergency network. So how can I reactivate my sim again here .
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                                  T
                                  Thoibi singha
                                  Apr 5, 2020
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                                  Address: Silchar, chincoorie road

                                  Lost my phone
                                  Apr 05, 2020
                                  Updated by Thoibi singha                                   Lost my phone please reject my sim
                                  Apr 05, 2020
                                  Updated by Thoibi singha                                   Hurry please lost my phone reject my sim
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                                    Z
                                    Zeeshan Macchiwala
                                    Apr 5, 2020
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                                    Address: Mumbai

                                    My complaint #[protected] and #[protected] were closed without being solved and i didn't even receive a call. This happened multiple times. I emailed their nodal office and they said my complaint wasn't related to the serial number posted.

                                    I had applied for a new xstream ftth connection. The concerned person came home and billed me ₹1000. I don't know why i was billed when i was told the router and installation was free.

                                    The person told me it was the first bill payment including gst based on the plan i chose (Rs 799 per month). I told him it's a postpaid connection so why should i pay beforehand. He said i must may if i want the service.

                                    I received a bill today for ₹728 and it says payment of rs 1000 and - rs1000 for extras this month. I was also charged 18% gst on this amount which is ridiculous. Bill is attached.

                                    I deserve an explanation for this. Why am i being charged for installation when it is free? Airtel clearly advertises free router and installation and yet charge ₹1000 but don't mention why.

                                    Am i just supposed to bend over because they refuse to connect me to their customer support? This problem/issue was raised on 7th march and now i'm supposed to believe the covid19 excuse.

                                    The bill is due tomorrow.
                                    Airtel customer support has been notified about the posted complaint.
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                                      M
                                      Mohammed Ubaid Ahmed
                                      Apr 5, 2020
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                                      Address: Jehanabad Bihar

                                      Hi sir,
                                      I would like to inform that i am nemat yasmeen village&mohallah erki dargah post &district jehanabad. Last one year every month my mobile balance is detuction. I complaint many times but this balance is going on. I hope you will be take serious my complaint. For this kindness shall be grateful to you
                                      Thanks®ard
                                      Nemat yasmeen
                                      Mobile #[protected]
                                      Airtel customer support has been notified about the posted complaint.
                                      Apr 05, 2020
                                      Updated by Mohammed Ubaid Ahmed                                       Pls deactivated panchang service &other unwanted services
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                                        V
                                        Vasundhara Seelam
                                        Apr 5, 2020
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                                        Hai
                                        This is vasu.. I had made mobile recharge through amazon pay 449 rs. For the number [protected]. Actually i have to do this number [protected]. Can you please transfer recharge to this number [protected].
                                        Tanscation id:[protected]
                                        Operator reference number:[protected].
                                        My contact number: [protected], [protected]
                                        Thank you,
                                        Vasu.
                                        Airtel customer support has been notified about the posted complaint.
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