Airtel Complaints & Reviews

Recently i visited usa and had activated 30 day pack from airtel which as per my last experience should have got auto renewed for next 30 days again. Instead of reactivating the same pack, airtel went ahead and activated my 1 day pack. My airtel app still showed that my 30 day pack is active and i was under the same impression that i can easily use the plan till my next 15 days stay. To my surprise airtel now says that we have changed our policy and auto renewal does not happen for 30 days but happens for one single day and the same has been published in the website. I am not sure if the expectation is to go and see the website daily. Also, instead of inr 3999+ taxes, they are expecting me to pay (Inr 649*16 days = 10, 384 + taxes). I am not sure, how do i react to this mal practise that airtel is trying to create.

I have recharged my airtel number [protected] with 399 on 14th dec. From 16th dec morning, my simcard is not working. No network is showing. I have rebooted me device, checked the simcard in other mobiles, same problem is there. I have tried contacting customer care via e-mail but i got a reply that the e-mail id is not varified and a link to varify the e-mail id. When i am opening that link then there is a otp sent to my airtel number but how can i get the otp when my number is not showing any network. For this i replied to the same mail but still i have got no response

Recharge airtel mobile for rs 1699 on nov 30 2019 using airtel app and its was failure. Also initiated refund by calling customer care. But amount not credited yet. Now when i am calling airtel customer care they are not giving proper response.

Please find attached sceen shot.

I recharged from mobile number [protected] for rs 1699 against my wifes mobile number [protected]..

I am feeling really bad as this amount is not credited after 16 days.

I have ordered fast tag id through airtel app, i received message on 30 nov 2019 my fast tag id shipped. But if check the airtel app for status it is still shows validating order.
Whenever i check the customer care executive always busy the call get disconnected.
After several attempt i got courier tracking number x[protected]Dtdc) from phone banking representative.

When i check the tracking status through dtdc, it is returned due to person is not available, but they never attempt the deliver the post and not given single call. Now fast tag id return to the origin.

Really it is frustrated. There is no support from and reply mail form airtel payment bank.

I have raised the several complaints. Below is the case numbers
1. Case:4450220 on 9th dec 2019
2.:case:4465871 0n 11th dec 2019
3. Case:4465871 on 13th dec 2019

I have emailed all the above details to [protected]@airtelbank.com, [protected]@airtelbank.com, grievance. [protected]@airtelmoney.in, nodalofficer. [protected]@in. Airtel.com,

But no response or call from airtel bank.

Here with i have attached the corresponding screen shot

Regard
Prremkumar r

Today 16 December 2019, i lost my AIRTEL SIM connection without prior notification.when I visited airtel store they claimed for sim replacement. I couldn't trust them because I felt like they were playing a drama there. They dont know what happens in reality when sim connection get lost. I lost my days complete duties.

My airtel number [protected] is abruptly disconnected on last 7th december 2019. I have recharged for a year, the recharge is valid till aug 2020. There is no message or mail intimating about any document requirement or otherwise. I have been using this number for the past 11 - 12 years. Complained and following up in airtel vidyaranyapura store continously from past 10 days, no use.

Further to various discussion i had with airtel representative, i am attaching following document for your action to resolve 2 issues i have

1. Comments on airtel statement
2. Payment statement from my citibank account
3. Comments on uncorrent bill sent to me

1st issue -

I have paid rs 944.00 on 10/06/2019 thru my regular bill payment mode of bill payee thru my citibank which is not reflecting in your account summary, please immediately correct your accounts and confirm the receipt of this payment. (Refer attach 1 for reference)

2nd issue -

Correction wrong bill of rs 1878.87 overcharging me double bills for both the plan in the month when i changed my billing plan. I have paid rs 700 against this due on adhoch basis and request you to resend the correct bill for me to settle this.

I am disappointed for such blunders on airtel part and response to act on these blunders, now i request airtel to resolve both the issue at the earliest and stop harassing for payment reminders.

Hi,
I've recharged my number [protected] for 219rs today amount has been deducted but the airtel premium app is not working, i recharged through airtel app..
It's always been the issue with airtel and customer support calls never gets connected at all.
Recharge done on[protected]:03am, mrp:rs219.00, gst 18% payable by transid[protected].

Thanks,
Meghana.

Airtel payments bank have not credited the cash back of rs 150 even after 7 days+ and against advertised 7 days delivery they fastag is not delivered even after 14 days

Customers are cheated by airtel payments bank in the name of cash back and committed 7 days delivery..

Even the escalation team does not have deadline for resolution and not committing

Am using my airtel network since 12year you are changed so many future till today am very disappointed because you suddenly increased the amount of monthly recharge pack and you decreased the data from 1.5gb to 1gb
That is not good for all users customers will be forget any airtel was available
You don't know when customers will be switch to other networks
That is my feed back for you i know you will not be changed your policy so that's why i'm changing my network.

Here in our college "ITER", bhubaneswar, the internet is very slow.as here in our campus about 60% are airtel users of about 2000 users are switching to jio, due to very slow connection.The ping is very high without stability.

so here i request you to please do something for our network issue.

Hi,

This to highlight that i am a customer of airtel since 10years and from last few days i'am facing issues like network in my mobile is showing full but still no call, sms, data nothing is working as you can check in my record. Even i have called your 198 helpline number to update there as well.

So,
This is a request that kindly fix this issue as soon as possible.

Sim registration name - sumant kumar chaurasia
Sim contact number -[protected]

Thankyou
Yash chaurasia.
Alt cntct no.[protected]

I have applied for the fastag from my airtel app. On 30th nov i received a message with fastag id that fastag has been shipped but the physical fastag is not received from airtel date and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag. I have contacted on their emails more than 20 times but no response

I ordered fastag from airtel on 21 nov 2019. And shipped on 30 nov and today it's 15 dec but i haven't received my fastag. From today it's mandatory to apply fastag on vehicle. I want to ask airtel who will pay double fees on toll plaza. Its my mistake that i ordered it from airtel. I need urgent action against my complaint.. I also registered compaint in airtel and my compaint no is 4510617....

I have been suffering from slow internet speed but when I complaint to customer care specialist he misbehavioed with me and I have complaint so many times but there is no progress and whenever i tried to connect with customer care the call is not connecting and only wasting my precious time.
I have suffered a lot and now I want resolution

My mobile number used by another person for dth connection, i do have his phone number and his name. He is using my number over a year which i recently discovered, i didn't received any message regarding this. I don't know how he got my number, please do something. His phone number-[protected]-001. His first recharge for dth connection is 6th jan 2018, 01.57pm. And his name on the account is sathish

I have registered a request with them on 12th december for shifting my dth. At first, they transferred my request to an engineer who was reluctant to come because according to him it's not his area. Then i waited for some hours & they transferred this call to some other executive who never responds. Then yesterday i. E. 13th december i emailed at there complaint id & they quickly called me & assured me that it will get resolved soon but it's not yet resolved.
As a consumer why we are paying them fee for every thing if they are providing services like this?

I am currently residing in bangalore and i took airtel broadband for my home. I raised a request for disconnection on nov 2, 2019. After that one executive called me and confirmed the disconnection request, and asked me to pay the remaining bill. I told the executive please adjust the amount taken for security deposit while connect, and i will pay the remaining bill amount. But they didn't respond to anything and in december they called me and said that even after disconnection, they generated the bill for both november and december month and asked me to pay asap. I called customer care many times but they are saying you will have to pay the entire bill as it is already generated. This is pure harassment. I have the email confirmation for the disconnection and the internet was not even working. Please look into the matter.
Fix line number : [protected]

Hi,
My number is [protected]. I had taken the one time international roaming pack for 1499 for 10 days in october, which came in my bill and was cleared by me. Again in the month of november, this one time pack was auto-renewed on my number without my permission which came in my bill for november to be paid now. When i spoke to your customer service, they said they cannot do anything about this and this gets auto renewed because i was in international location even though i didn't opt for the service!

Sir
This is to inform you that i am not able to call anybody from the above said number since 26th nov 2019 after recharging on 15th nov 2019 by rs.399 with 84 days unlimited call facility.
I have contacted nearby airtel retailer as well as airtel service centre, konnagar, hooghly, wb but in vain. Presently i am not getting any airtel service for outgoing calls. So please do something about it.
Thanking you

Yours faithfully
Subir kumar das