Airtel Complaints & Reviews

Respected sir

I did recharge for 219 to get benefits of airtel xtream app but as on date not able to watch videos. Recharge date 14 jan 2020.

I have done recharge on 14th of jan 2020 to get benefits of airtel xtream app and as on today no benefits given either no refund initiated, i need my hard earned money so i can do it again and will see if it works or not... I trust airtel will do the needful or else be ready for notice. I claim for mental harassment agony rs. 5 lakhs. Awaiting for refund or notice will be send soon.

I am from a remote village of westbengal, which is called jaldhaka hydel project. Airtel is the only private network service provider here other than bsnl.

The problem we are facing is a very serious one and we have been facing this right from day one.

There is no network coverage for the past ten days now and this keeps on happening throughout the month.

The locals are very dissatisfied with the service airtel is providing and according to me, this is the worst service provider ever. For a reputed company like airtel, such unprofessionalism is not expected and is actually not tolerable.

We are totally losing a lot of our hard earned money on the unlimited recharge packs every month because for atleast 25 days a month, there is absolutely no network coverage at all.

I truly hope this reaches the right person and in right time.

Yours truly,
A frustrated airtel user.

Respected sir,

I have been using airtel since 10 years and in last 3 years i have changed my sim thrice because sim gets damaged with no cellular network. Again my sim has been damaged and i have to issue new sim.
Just want to know why sim gets damaged in just a year because it causes inconvenience and have to follow procedure regarding issuance of sim again and again.

I upgraded to airtel xstream box from hd set top box by paying inr.2200 for the box. I purchased the subscription to the internet based apps and it was working fine until my dth balance was over.

None of the internet based apps are working now until i recharge my dth for minimum 175 rs.

This is fraud business by airtel. I have paid for the device, i purchased subscription and i pay separately for my broadband. Inspite of this i am not allowed to use the streaming services apps unless i recharge my dth balance.

I am using Airtel postpaid, I have raised a complaint to Airtel Customer care during the month of Nov 2019 for the slow internet speed. My complaint number is[protected].

Kindly help me to sort this issue. I am paying Airtel without any due. They dont even care of their customer.

Request so solve this as soon as possible

My Airtel Number [protected]

Few days ago i have recharged my number [protected] with 399 in which i was supposed to receive 1gb 4g data per day but i am receiving 3g data only. I am using it on mi poco f1 phone which is 4g and i have set the data settings as 4g also and lte mode. But i am receiving only 3g signals or no signal everywhere in the whole city. On my other everyone with airtel number 4g services are working very fine.

Im tired of switching off and on and putting it in airplane more all the time.

I have attached the screenshots of my phone in which you can clearly see that i have all the settings which are needed for 4g internet but no signal for data is showing in both arrows only. And no sim detected too.

So this is my humble request to you that please look into the matter and resolve it as soon as possible.

I had a excess 9k in my account during disconnect out of which airtel confirmed to refund 7.5k (Don't know why less).
Its been more then 1 month they keep on telling me its processed and will reflect in account in 3 days but nothing happens. I cannot even find a refund initiated record on online refund website and [protected]@airtel.in sends standard reply everytime when asked about status with future dates and promise.

Hello All,
Today I am feeling very bad that I made a wrong decision in porting out my number from Jio network to Airtel. I was facing network issues with Jio so I planned to port out my number to Airtel. My number was activated with Airtel on Dec 17th2019. I received my first bill on 18.01.2020 for Rs.1274. I opted for a Bill plan - infinity family plan 499_pkg_808 which was giving me unlimited calls and text messages with a monthly rental of Rs.499. I was surprised and shocked to see my first bill. There were charges of Rs. 655 for sending International text messages which I am not even aware of. As per Airtel these text messages were sent from my number on 1 number ([protected]) from 26/12/2019 - 16/1/2020. There were total of 111 messages sent and it charged me around Rs.655. I don’t know anything about this number and never send these text messages. Even I tried calling this number and it says Invalid. There are many sources & many applications to send messages locally and internationally, why will I be spending Rs.5 per text if there are many choices to send messages free text messages through internet. I called customer care and they registered my complaint and they gave me a Reference No.[protected] on 20/01/2020. Today on 29/12/2020, my outgoing calls got barred and this happened first time in my life and when I called customer care they asked to make the Full payment otherwise services can’t be unbarred. I had no other choice to do so because I wanted to use my phone. Airtel is simply cheating & imposing wrong charges specially with new customers and doing whatever they want to. I wanted to opt out from Airtel again, but I have to forcefully stick with them for 90 days. I don’t know how much more do I have to pay to them in coming 60 days. So people DON’T BUY AIRTEL CONNECTION. THEY ARE CHEATER AND DOING FRAUD WITH PEOPLE AND IMPOSING BILLS……..POOR PERTHATIC SERVICE

Dear sir/madam

I have been using airtel prepaid sim which has suddenly stopped working whilst on international roaming. I am currently residing in the uk and have no plans to visit india anytime soon.

I spoke to airtel customer care executive who suggested me that while my number is active on our behalf, there could be an issue with the sim. Since i can't visit any of your stores physically within the 90 day period, i was suggested to give a letter of authorisation along with my id proof for collecting same.

When my brother visited the store it was requested to send an email to [protected]@in. Airtel.com for processing of same. Since there is no email id linked to this num i am unable to process any further request through it.

Now they are demanding my physical presence in an airtel store which is not available in uk. Its not possible to visit store physically in india.

I have made multiple requests through calls and mails. They just keep giving me false reassurance. Its almost going be three months now.

This number is linked with all my important accounts. If you could please issue it as soon as possible i would be really grateful.

I have recharged for a wrong number from amazon pay
Wrong number is [protected]
Correct number - [protected]
Operator : airtel digital tv
Operator reference number : [protected]
Transaction date 29.01.2020
Amazon order number[protected]
Please can you process the complaint faster

When we buy airtel digital tv airtel engineer said that it's 1 year warranty.
But after 6 Months when i face problem they said we charge 150 INR
for what
50 rupee's for engineer
and 100 INR for remote
what nonsense
we pay 150 rupee's and wait for 48 hour's.

airtel totally fake company now it's prove they

Event after complaining by email a number of time to airtel customer care and nodaloffice email id for close connection request because o[censored]nwanted tariff charges and bad & intermittent network band width.

They are neither resolving nor taking action after a number of email requests for continuous 4-5 days.
Airtel disconnection request for number:[protected]_dsl.

Kindly find attachment of initial communication thread.

I had port my vodafone no. [protected] to airtel on 22 jan 2020 by airtel agent rajeev kumar (Mob. No. [protected]) 9 days ago. From rudrapur uttarakhand.. I had paid total rs 500 but he still not recharged the plan. He had excused few days but now he is not picking up my call. Its a case of fraud. Need immediate action against airtel agent rajeev kumar. Hope you will take action against these frauds.

My Customer id [protected] . I have recharged for 390 Rupees on 30 December 2019 for 30 days of service as per the rates available. But got the alert messages saying 27-Jan 2020 will be the last service day. When called the customer care several times, got the message saying that Rs 15 has been deducted as late renewal fees on my previous recharge. This is a prepaid service and there is no concept of late payment. Above all, as soon as the expiry date, services have been stopped. As the services were stopped you cannot charge as late payment. Can you please look into the malpractice by airtel and penalty on them and bring justice to customers.

From very long time I could not able to send messages to other person. My outgoing messages are failed during sending and I try to call customer care many time but nothing happened. Even checked many mobile setting to solve this problem.pelease solve this problem so that I can use my mobile message.

Sir i found their number in newspaper i am searching for job i call them they told me to send documents and photo on whatsapp i will send it to him and then they call me and told me to deposit 1850ragistration fee i will paid it and then call me and told me to deposit 7650for security after half an hour it will refund to you i will paid that amount and they told me to again pay money 18650rupees i told them noto pay money first you refund my first money and then i will pay why you ask me again and again to pay money

My wifi broadband was disconnected 6 months ago in the month of jul, first of all the company took nearly two months to disconnect the same and was continuously billing me. After long chain of mails, they finally agreed to their mistake. Now again i am getting messages from them to handover the router when i don't even stay at the same place and everything had been settled before. This is nothing but ultimate consumer harassment repeatedly which takes a lot of my time and effort everytime.

Recently i did a payment for airtel. Its done through my amazon pay account.
The money is debited from my amazon pay account but airtel is not verifying it. Such a worst telecom service.
Also airtel is torturing customers in all the ways just like ; the account get deactivated within 2 days once the unlimited pack is over
For activation we need to recharge for minimum 149 rs. Such a drastic experiences.

I have subscribed for Netflix through Airtel Mobile app (Mobile -[protected]) at the rate of Rs 499 per month.

I have unsubscribed the above subscription through sending message to '56111' from registered mobile number as well as from Airtel app on 24th Jan'20.

I have called the airtel helpline number '198' on 24th Jan'20 to confirm that the subscription is successfully deactivated. The airtel representative assured me that the subscription is unsubscribed and I will not be billed for Netflix in future.

Today I got the bill generated where again I got charged Rs 499 for Netflix for the period of next one month.

Am extremely disappointed with this kind o[censored]nprofessional behavior from Airtel where the taking the subscription it took few minutes and during unsubscribing it takes this much time and effort from customer side.

I would request you to look into this urgently as am not going to make the payment of the Netflix subscription for the next billing cycle since I have deactivated it and it should not come in my billing statement again.

I did an online recharge of rs 98 6gb data pack. The amount has been deducted from my bank account but the recharge is not done yet i only got a text message with the txn id. And i haven't received any conformation message of the recharge done successfully. So can you please look through the matter and do my recharge as soon as possible or refund the money.