Airtel Complaints & Reviews

Salesperson visited on 3rd october assuring of installation on 4th and demanded online payment to be done immediately which was complied with.
But till date 12.10.2019 7.27pm no installation had been done.
Only false promises made today, 24 hrs, 48hrs, 3 days installation will be completed.
The worst telecom major i had come across.
My caf number[protected].
Payment made online : 4128.
I have asked them to refund my money at the earliest.

Hi,
I am sandeep k. I have an airtel prepaid connection. My mobile number is [protected]. I could hear voices and my own voice. What ever i talk it will repeat. This is been done since june 2019. I want to raise a complaint and want to know what is the problem. Is my phone been tapped or not i want to know. And want to what is the legal action that can be taken who is doing all this. Hoping for a good solution.

Thanks
Regards

Dear airtel team & superiors,

This is to inform you that as per your call center supervisor with whom i spoke on 11th october 2019 evening if a customer does not recharge then there will be a deduction from the main balance of inr 23 to increase the validity. Where else i think i am educated enough to check the recharge plan tariffs as per my requirements. I did a recharge of inr 100/- where the validity was mention as n/a. The call center supervisor he was unable to solve my queries nor provided me resolution for my complaint. He kept on saying like a parrot "we apologies for the inconvenience" but apology doesn't solve my issue.
I have taken screen shots from phone pay on which i have done the recharge and from other website including airtel website too as evidence. To the surprise in aitel website link is mentioned too (https://www.airtel.in/prepaid-recharge/?icid=prepaid_row_1_column_1) where it shows recharge of inr 100/- where the validity was mention as n/a.

Can anyone explain how the hell these people are deducting our hard earned money don't you people (Airtel) have any shame looting people of their hard earned money; to the surprise eg: guess if suppose 1000 customers who had recharged with inr 100/- fulltalktime can you people guess how much money airtel is looting from their subscribers that means (1000x23= 23, 000/-) this is just a small figure to make the calculation easy to understand.

For airtel people am attaching the evidence screen shot/snap shots.

Stop looting people like this airtel has become thugs of hindustan telecom. What a shame.

I have a airtel hotspot postpaid connection [protected], i don't longer need the connection, i have gone to service centre, they don't close my connection and in place start advertising other product. I stopped using the connection in august, but bill continued to come every month. The customer care team keep calling me to pay me the outstanding bill of rs1532 which i did'nt used it. Finally they called me and told me to give a waiver of 432. So i payed rs1100. But again they have sent me a bill 636 for the month of october. I have'nt used airtel for the last 2 month. They are forcing me to pay the bill and are not closing it

New sim card purchased on 10.10.2019 with mobile no. [protected]. Recharge from rs.248/-. Otp received for activation. Tele verification pin number for activation received... Assurance given that company will update via sms to call 59059 for completing the tele verification when network gets activated on my mobile... Still waiting for sms and network...>???

Airtel broadband service not feasible in my area: i mean how is that possible. I live in one of the most prime area of pune. I have been trying to get airtel broadband for over 6 months now. If they don't want to install the broadband in houses why are thay keeping the option. I was really looking forward to having an airtel broadband but it doesn't look like airtel wants to provide it's service. Really disappointed 😔. If possible airtel please look to it. I really want your broadband.

I'am customer of airtel dth since december, 2018. We have two connections for which we are paying 1032 rupees since four months. Connection001 has mega hd pack and 002 has base sd pack. Both are monthly packs
Around april or may sorry i don't remember the exact month, i got a call from airtel dth forcing me to buy their offer. But i rejected and told them that iam happy with my current plan and i don't wan't to change it. She tried her best to change my mind to buy the new plan but i didn't accepted it by saying that if i found that i need to change my plan i will do it please don't force me to accept your offer. Again around september i got call from airtel dth just like i have mentioned before, forcing me to accept their offer, but again rejected by giving them the same reply that iam satisfied with my current plan.
I recharged my account at 3/oct/2019 with 1032 rupees at due date but at 5/oct/2019 i got message from airtel that 'your account is updated, airtel pack added dabang sd 3m pack 'and deducted 691 rs from my account balance. Now my account showing that the due date for my recharge is 15/oct/2019 which suppose to be 2/nov/2019 because the recharge which i doing since 4 months gives me 1month validity, but this time my validity is reduced to 12 days. Now my question to airtel is that when i didn't changed or included any plan on my account then why you deducted my 691 rs from my account without my consent. I needed my refund back of 691 rs which you deducted fraudulently from my account by charging for the plan which didn't started.

Dear sir / madam,

I am about to put a complaint against the customer care service provided by you. I can't understand nowadays that the customer care service is just for the namesake. I don't know about your experiences with the other customers. I have an issue regarding your dth connection.

My reference no. Is 95657455 that i lodged yesterday at around 1 o'clock (Afternoon).in reference to that, there was a message saying that my problem has been assigned to your so-called master service engineer shivnath ruidas (Contact number [protected]). I waited for him but he did not come. So, i called up at 4:00 p. M. Where he told me that he can't come. Thereafter, i told him that it's fine; i will talk to the customer care and informed about your feedback that you will not come. After that, he requested me that he will talk and manage with someone and for that information i have to call him after 30 minutes. Okay, fine. I called him back at 4:32 p. M. But, he did not pick up my call. His kind courtesy is that he did not call me back also. Is this your customer care service? I again call to customer care service regarding the complaint. There, they informed me that it is said that it will be sorted out 24 hours after lodging a complaint. I want to see the document where it mentions about 24 hour service. i want to know that being in a durgapur city, you don't have any provider; then stop giving advertisement about the network. Some workers don't understand the working culture or job profile of the services. Please groom them first and instruct them hospitality is must in this field. i want an apologize feedback or some punishment (Not harsh) of the culprit.

Best regards.
Longjam langamba angom,
Assistant professor,
Department of microbiology,
Iq city medical college and multispecialty hospital,
Sovapur,
Durgapur: 713206
Airtel digital id: [protected]

Respected sir/madam,

Greetings of the time from faizal.

I need call history of airtel prepaid no. From 15 august 2019 to 10 oct 2019.
The airtel no. Is [[protected]].

Kindly e-mail the call history to my mail id wice. [protected]@gmail.com

It is the only way to come out from my problems.
I request you to solve my problem by e-mailing the details.

Thank you.

I came from canada to visit parents landed on 10 of oct 2019. I bought my prepaid card from airport front gate of 5 shiv shakti corporate services pvt ltd on[protected] slip no 21957 mobile no [protected], [protected], [protected] three prepaid which is still not working. I called vendor i called airtell, i visit shop too
I called airtell talk with parvesh supervisor, he said my phone had a problem but i am using another sim card and it’s work properly, please help me i have a complaint no qaqactp[protected]

I added ₹1250 in my airtel payment bank account and after that when i tried to make any payment with wallet then it shows (Debit not allowed with this account) after that i went to airtel office they told me send your adhara copy & passbook copy to airtel customer care email id. I send them the scanned copy of both of it to them but nothing happens.
It almost 2 month. And their customer care no.[protected] is worst it don't let u to talk to any responsible person.
Complain case no.3859421, 3877965, 4108938, 4119043

Dear sir,
My airtel mobile number is [protected]. I'm facing a network issue for each and every day. There is no speed in data speed. Hardly it was 0.5mbps. I gave alot of service requests. But they are saying we are expanding our network. Then why are they saying it is 4g and make a advertisement as airtel 4g. Hardly 2 months over there is no network download speed to watch movies play games. They simply said network upgradation work on process. I asked about finishing date, for that they said don't know aboyt that. Please make a proper action on airtel.

Yours sincerely
Arun prasath

[protected] mobile no. September - october 2019 mobile bill paid at yelahanka new town air tel office, but are not given me bill reciept, not agree my request, he refuse the request, this is not good practise,
They help to customer, please build the good practise to your employes to give any request by customer,
In this air tel office they want bill payement only not give any reciept for paid amount,

I need call record from 01/02/2015 to 11/03/2016 for mobile number [protected] which i urgently need to submit for an enquiry, and also all sms. I need both incoming and outgoing calls with duration. I need it urgently to submit the call record statement to the concerned enquiry personals and also to assist an enquiry and to trace the callers who all made calls during these period

This is the worst network iam facing for long time so many time i have raised the complaint even this people there are not responding they promice it will be solve soon the issue, but always they lie and fool to public, they just want money, beggars
The will not give the value of money what v give them this is just disappointment, v r not so luck who not even experience good mobile communications network, while text this comment, so many time iam facing network problem bully # network, atleast have some value to solve problem of network

My registered airtel land line number[protected] has not been working along with the broadband by airtel. I have registered many complaints to airtel customer care, to no avail.
Along with not providing the service of the broadband, which is causing and has caused immense trouble to me and my family, airtel has the tenacity to charge me for the days that the broadband is not working.

Dear sir,
I have successfully completed annual pack recharge to airtel dth connection to an unknown customer id by mistake. So i wanted to reverse the transaction with immediate effect.
Kindly do the needful by reversing money back to my account.

My correct id : [protected]
Registered mobile no : [protected]
Recharged amount : inr 3420.00
Recharged unknown id no : [protected]
Transaction id : 142701 dtd : 10.11.2019

Looking forward to hearing from you soon.

Respected sir/ madam,

I am using airtel postpaid connection from last 4 years the post paid number is - [protected].

I am facing the network connectivity issue from the service provider which is airtel. I have also raised many timed complaints on airtel customer care as well as their app this issue.

Above mentioned issue facing from last 1.6 years but still they have not taken any action on it.

Every month i have paid the approximately 600-700 rs to airtel company.

Nobody are serious on this.

Please have look on this issue and also provide some compensation from the airtel company due to this pathetic services.

I have attached my bill for your further action.

Pdf file password is - mjax

Thanking you
Regards
Rohit khurana
Mo-[protected]

Airtel is showing no service for the past two days just after i have recharged it. This is the second time this has happened. I get no service signal after i recharge. I can’t even connect to customer care. Anyway connecting to the customer care had been a herculean task and even if you manage to get connected there is no one with horse sense there. Tried emailing, but they send an otp for account authentication which i won’t receive because there is no signal in my phone. So it has been going in loops with this automated replies from the company.

I want the rebate for all you network issue, i am not using prepaid, i am having all postpaid and paying you guys for network service, if netwok is not avilable then i should get rebate on my monthly bills

Net, appellate kk, appellate, gopal. [protected]@airtel.com

On fri, oct 11, 2019 at 12:24 pm சூரியா ரா wrote:

Hello team
Confirm me the rebate amount for last month
Thankssuriya

On thu, oct 10, 2019 at 1:13 pm சூரியா ரா wrote:

Team
Stop making money again, sim is free of cost and you guys 25 for each number, top of this it's your network issue you have to deliver me the sim all my number are post paid not prepaid to go to you show room to collect the sim.
Don't you read the mail properly, kindly confirm the rebate amount for all my 4 number.

Net
Oct 5, 2019, 2:40 pm (6 days ago)
To me

Dear ms. Suriyanarayanan r,

Thank you for your email dated 02nd october 2019 regarding network related concern for airtel mobile number [protected] and others.

As per your telephonic conversation on [protected] with the undersigned dated 05th october 2019, we would request you to kindly write back to us on 08th october 2019 and share appointment for network survey.

For any future assistance, please contact us at [protected]@airtel.com

Regards,

Bhuvan sharma

Customer experience team

Bharti airtel limited

On wed, 02 oct 2019 at 03:12 pm wrote:

Hello pallavi/team,

Kindly confirm the rebate amount for all my 4 number and stop adding late payment when you guys taking time still to fix my reported network issue and which still same.

[protected]
[protected]
[protected]
[protected]

To mr. Gopal : i think you to get escalated issue reported to you, your team working still when i report my issue and it never fix by them.

So i want the rebate for all 4 number to make the payment asap your delay will delay make me payment.

Waiting for your reply asap-

Thanks
Suriya
[protected]

On wed, oct 2, 2019 at 1:55 pm appellate kk wrote:
Dear suriyanarayanan r,

Warm greetings from airtel!

This is in reference to your email regarding network issue and billing issue for your airtel number [protected] and others.

As discussed on [protected], i understand that coverage/connectivity issues on your mobile must been great inconvenience to you. Our network team is working on a solution to improve the coverage in your area. This is taking more time than what we initially anticipated. We should be able to give you an update on this by[protected].

I regret to inform you that we are unable to accommodate your request for further adjustments as usage (Calls, sms and data) is seen on your account with respect to services provided.

Thanks for your cooperation.

Best regards
Pallavi naik
Advisor : customer experience
Bharti airtel ltd

On wed, 02 oct 2019 at 08:06 am wrote:
Hi team,

Waiting for your reply on to make payment.

Responding to mail i think it should not take this much time

Thanks
Suriya
[protected]

On thu, 26 sep 2019, 17:45 சூரியா ரா, wrote:

Hi rohit,

If your team going to take longer duration to fix this issue, then also start adding the rebate to my all 4 numbers monthly until your team fix this permanently.

And i hope i no need to explain about my issue again and again

Kindly confirm the rebate amount for all my 4 numbers which i need to pay this month end... If there is delay from your end them same thing will be from my end too on payment...


Thanks
Suriya
[protected]

On thu, sep 26, 2019 at 12:53 pm nodalofficer kk wrote:
Hello suriya,

I'm rohit, your airtel experience advisor.

I am writing to you with an update on reference no. 89844987 regarding network issue on your airtel mobile [protected].

As per our telephonic discussion on [protected], i understand that coverage/connectivity issues on your mobile must be on great inconvenience to you. Our network team is working on a solution to improve the coverage in your area. This is taking more time than what we initially anticipated. We should be able to give you an update on this by[protected].

Thank you for your patience and understanding.

Best regards,

Rohit ratna

Advisor : customer experience

Bharti airtel ltd

On mon, 09 sep 2019 at 01:40 pm wrote:
Hi naveeduddin,

Thanks for looking my reported issue,

Just wanted to correct you, i have asked for [protected] not [protected]

Thanks
Suriya

On mon, sep 9, 2019 at 1:01 pm nodalofficer kk wrote:
Dear suriya,

Warm greetings from airtel!

I am naveed, your airtel experience advisor.

I am writing in response to your email expressing concern over network issue for your airtel mobile number [protected] and others.

I regret for the inconvenience caused to you.

Thank you for sharing the concern. We are looking into the matter and will get back to you at the earliest.

Thank you for your cooperation.

Best regards,
Naveeduddin siddiqui
Advisor : customer experience
Bharti airtel ltd

On sat, 07 sep 2019 at 01:23 pm wrote:
Hello team

Today i call for my payment issue with your customers care they not able to find my number in your system, attaching complain number. Kindly fix this asap

I am using this number with airtel more then tell year and now your team say this number not found in you db, then from where i am getting bill to pay and who is receiving payment for this number [protected]

[protected]

Waiting for your call back asap

Thanks
Suriya
[protected]

On mon, 13 may 2019, 13:06 nodal southabts, wrote:
Dear suriya,

Warm greetings from airtel!

I am kiruthika, your airtel experience advisor.

I am writing in response to your email expressing concern over network issue for your airtel mobile number [protected] and others.

I regret for the inconvenience caused to you.

Thank you for sharing the concern. We are looking into the matter and will get back to you at the earliest.

Thank you for your cooperation.

Best regards,
Kiruthika thangaraju
Advisor : customer experience
Bharti airtel ltd.

On fri, 10 may 2019 at 12:15 pm wrote:
Fyi info. Kindly confirm rebate amount asap

[protected]
[protected]
[protected]
[protected]

On fri, may 10, 2019, 11:22 am சூரியா ரா wrote:
Team can you respond

On thu, may 9, 2019, 8:31 pm சூரியா ரா wrote:
Appellate team /nodal team

Do you guys really provide service to your customer? And value your customer it anther month now and still your 72 hours not came, you guys not confirmed me the rebate amount for all effected numbers..

Not sure if your higher mgmt has visibility to this mails

Kindly reply me asap

Thanks
Suriya
[protected]

On tue, may 7, 2019, 11:22 pm சூரியா ரா wrote:

Hi priyanka/team,


I have mention may time to you all i am having issue with below 4 number, and each time you guys respond to me the number which is not in your service network. Please take your time it's became practice for me.

At the same time confirm me the rebate amount to be paid for all effected 4 number..

[protected]
[protected]
[protected]
[protected]

On tue, may 7, 2019 at 6:23 pm appellate wrote:
Dear suriya,

Warm greetings from airtel!

I am priyanka, your airtel experience advisor.

I am writing in response to your email expressing concern over network issue for your airtel mobile number [protected].

Thank you for sharing the concern. Basis on your email, we regret for the inconvenience caused to you. We are looking into the matter and will get back to you at the earliest.

Thank you for your cooperation.

Best regards,
Priyanka k
Advisor : customer experience
Bharti airtel ltd

On mon, 06 may 2019 at 11:26 pm wrote:

Nodal team,

I need update on my rebate amount for all my 4 number.

Thanks
Suriya
[protected]

On sat, may 4, 2019 at 9:13 pm சூரியா ரா wrote:
Hello nodal,

When you can't give proper service and provide support, you can't expect customer to pay the full bill amount, you sorry will not help me, i know how much issue i am facing network and data issue,

If you can't improve your service, and can't provide rebates. I don't want such service any more, soon you will hear from consumer court.


Thanks
Suriya
[protected]

On fri, may 3, 2019, 3:18 pm nodal southabts wrote:
Dear suriya

Warm greetings from airtel!

I am writing in response to your email expressing concern over network issue for your airtel mobile number [protected].

At the outset, we sincerely regret the inconvenience caused to you due to this delay. Basis on email, we have escalated your issue to the concerned team and we will update you on the status of the same at the earliest.

We regret to inform you that we are unable to adjust amount on your account.

Thank you for your cooperation.

Best regards,
Chaitanya velicheti
Advisor : customer experience
Bharti airtel ltd

On fri, 03 may 2019 at 03:11 pm wrote:
Sorry i can't pay the amount as per bill, when i don't have proper network response, in my last mail i have mentioned you take your time to fix, as you guys slow same as your network service, you expecting to pay bill.

Kindly give the rebate and confirm. If still you say know then i have no option to complain in consumer case for your service, for which i am following with more then two month, but still your team working.

Thanks
Suriya
[protected]

On thu, may 2, 2019, 9:39 am nodal southabts