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Airtel Complaints & Reviews

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Updated: Nov 1, 2026

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I am using my airtel prepaid sim for 11 years, and it was in my father's name. When i wished to change to my name belonging to same address, me and my father visited the airtel customer service center in wakad, pune. Airtel denied saying i have to first :
1) convert to postpaid, with min of 299 plan.
2) minimal 3 months of postpaid service is must.
3) after applying, 15days will be deactivate & process take from the date of applying.

Why do i forcefully have to use a service which i don't want to? If this a way to push postpaid charges to customers? If i don't get a resolution soon i'll switch to another operator as i'm having problems with aadhar verification.

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Jan 08, 2020

Updated by Rajorshi Gon I have still not received any updates. Please do the needful.

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Address: S - 5/146 A-4-1 Laxmanpur , Shivpur , Varanasi behind UP College Gate, Varanasi, Uttar Pradesh, 221003

Actually sir my number has been changed and when i am logging my instagram i'd it's asking for a verification nd they just sending the verification code on my old number which is currently has been used by someone else nd now it's showing that he or she is not available to enjoy the airtel services anymore
This is my old no — [protected]
I just want a verification code because of this i m not able to login my instagram account

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I purchased fastag from airtel on 28 november 2019. I was and i am a gold member of the airtel app. It was showing 100rs cashback in my billplan itself at that time for purchasing fastag from airtel. Hence, i purchased it from airtel.
Transaction id for fastag payment is ft[protected].

But i did not receive my cashback. I contacted customer support at [protected]@airtelbank.com. But still the problem was not resolved. Nobody informed properly why the cashback is not credited. It is more than one month now. All i got was case id numbers.
[case:4436621], [case:4446639], [case:4498708]

Even in the month of december and january, 150rs cashback plan is running for gold members on purchasing fastag from airtel.

Hence, i feel so disappointed that i didnt even get the 100rs cashback which was there in my billplan. Even though cashback plans are still running in airtel. Why am i being excluded from that offer. Airtel app still says, free fastag but it did not turn out to be free for me as i did not receive my cashback.

I have attached the screenshot of my billplan during that time showing cashback offer and fastag purchase transaction history.

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Hi team, i have complain regarding my dth connection few channel are not working and when i have called customer service 121 the are asking me to pay 250 rs charge to field excutive visit. I don't understand why i need to pay. If out of 150 channels couple of channels are not working it is something for which airtel need to investigate from there end, why customers have to pay for such issue for which they are already paying for those channels.

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Address: 533286

I have my airtel account balance of 79 rupees. I have initiated 469 rupees for my account through upi to do recharge with txn id[protected].
But recharge not done amount debited from my account.
Still my airtel money balance is 79 rupees

My airtel account number is [protected]

I attached my bank debited statement and sms with transaction i'd

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Address: Hyderabad, Andhra Pradesh, 500028

I have ordered fasttag through airtel app on 6th dec and haven’t received it till now.
Got a message on 18th dec that it has been dispatched.
Facing lot of problems at the toll gates, other people ordered through paytm or banks got it delivered in 7 days.
Please look into this asap.
My fastag id 34161fa820328aa202972b00

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Address: 16th main, BTM LAYOUT, Bangalore, 560076

I have disconnected the airtel fixed line broadband no[protected]_kk) from september 2019. But still i am receiving the bills. While i requested for disconnection i have paid all the bills. I called to the customer care so many times but they are not disconnecting it. Every day i am getting call for bill payment and i told them i already discounted the services.

Kindly help.

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Address: Sri RamNagar, Hyderabad, Andhra Pradesh, 500084

I am facing voice issue over call very frequently at my home location. It's like i may not able to listen to voice of opposite side person for 5-10 seconds or they are not able to listen to me. I have done a complaint about same on 14th dec. They say, they have marked it as priority issue but still no action has been taken and i am facing the same issue still. I have already called them 3-4 times and everytime they say it's in progress. On 25th dec i got a call, and they asked me if problem is resolved, when i said no, they said technical team will be coming to my location within 1-2 days, but still there is no action.
Reference no.[protected]

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Jan 04, 2020

Updated by abhigoldy2205 I called them today and they said technical team is working on it, and it will take 1-2 months of time. So, this means I have to keep giving them the full amount for the service but they won't provider the proper service. And on saying why should I give them full amount for the service, they are saying they can't help me, and no one can help me in this regard. Didn't expected such kind of response. I have been paying 588rs per month since more than 2-3 years, and this is the response I am getting. They won't provide the proper service and response but want the complete payment on time. Need help in this regard.

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Address: VILL. - Garukhunda. P.O. - Garukhunda. P.S. - Kampur. Dist - Nagaon. State - Assam. Pin - 782428, Nagaon, Assam, 782428

I have been raising complaints to airtel from past 2-3 years. No action has been taken to resolve the issue for 2+ years. The network is very poor. Call/data not working properly that means if you call someone then low voice quality/ voice breaking. Airtel network team visited my home last year but nothing changed we are still facing the same issue. It is very frustrating.

Please fix this problem.

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Jan 04, 2020

Updated by Biswash782428 my location is near Garukhunda post office, near pub Garubat hari teron high school. near Garukhunda sub sidary health center. Garukhunda, Nagaon Assam.

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Address: West Bengal, South 24parganas,new bhagya Laxmi shop mobile Proprietar recharge service center, Bhangaghar Ghatihara bridge Mansatala Bazaar, Purbathangara, Takipurabad, kakdwip,, South 24 Parganas, West Bengal, 743347

New bhagya laxmi shop, proprietar narayan khutia, ghatihara bhangaghar mansatala bazaar, purbathangara, takipurabad, kakdwip, south 24parganas, west bengal -743347. Lapu airtel number is [protected] dth mpin airtel authorized not send. Kindly new mpin number on lapu airtel number [protected] authorize active urgently today plz. Alternative no [protected].

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Address: Jmc 561, lane no 11/d shiv nagar, 180001

I hav ordered fastag through airtel payment bank on 2dec 2019 bt after one month i didnt recv. So many times i hav complaint in airtel jammu office but they dont bother abt my complain
This is very frustating. I am facing problem in toll plaza
My frends ordered fastag from others site like paytm n they recvd within 7 days

Not trust anymore on airtel app

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Before travelling to usa had activated the 3999/- pack which was auto renewable.in december got a prohibitively high bill amount of rs 16, 560.81. On enquiry was informed that airtel stopped auto renewal of 3999/- pack but instead have activated a daily pack for rs 649/-, without any authorization from my end. Inspite of repeated requests to rectify the same, no resolution till date.

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D

drbalkar

Jan 4, 2020

Hello, I have the same issue. My employee went to Canada on 25th august 2019 and before that I have activated Smartpack of Rs. 3999/- Zone B through my corporate email ID and they replied that your pack will be activated when you will enter in the roaming country. In mail they also mention that

"Important to note to avoid excess charges while in International Roaming:

Smartpack would auto renew post expiry date, if there is usage found while you are in international roaming. "

The pack was working fine from 26 August to September month than September month to October month and then October month to November month.

From 26th November they start charging on daily basis plan 649 without informing me. I didn't receive any mail or SMS to my number or registered email ID as I am the Coordinator of this corporate connection. My employee got sms that you are on 649 pack than next day on 4th Dec my employee received sms that your 3999 pack is again activated.
I went to local airtel office and asked them regarding this and they said you were charged daily basis plan of 649 for two days after that your 3999 plan again started. I request them that daily basis charges should not be added in this bill as I am on monthly basis plan. They said wait till the bill generate after that we will put a complaint.

When I got the Dec. month Bill of Rs. 27970 than I start contacting airtel office, they said you should send mail to enterprise and appellate to waive off daily basis charges as you are on monthly basis plan.

After sending many email to [protected]@in.airtel.com and appellate.[protected]@in.airtel.com I got a reply that

"This is to inform you that your charges are validated of Rs 649/ from 26 NOV'19 because that charges is counted as roam without fear and you are not eligible for wavier."

I informed that without informing me how can you stop my monthly package. But didn't get any satisfactory answer till now.
I am planning to go to consumer court now.

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Address: Dilawar, Sanathanam Ward, Alappuzha, Alappuzha, Kerala, 688001

I have ported my number [protected] from idea to airtel. But there is no signal in that sim and my old number has stopped already. I am loosing my business calls and i am going to consumer forum against it.
I am supposed to call 59059 but i can't because of the network issue
My idea sim show no network at 11:10pm
Then i inserted the new airtel sim but it shows no network coverage
I tried restarting my phone several times too
But still no luck
I need it to get resolved asap

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Address: 560103

I had made a recharge from my rs 499 foe my airtel number [protected] from my hdfc bank account number - [protected] via net banking on 2nd is jan 2020. The money was deducted but my phone was not recharged. Reference number[protected] narration [protected]-citrusairtel.
Kindly look into this and recharge my number asap
Regards
Kunzang
[protected]

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Address: House No. 154 / 7 Rk Puram, Karnal, Haryana, 132001

Its more than 1 month i am not able to call on international number... There is so many friend's who live in a broad to connect them i give miss call... I am really suffering from it... So my request to you please fix the problem as soon as possible i really need to call my friend it's really required... Please try to fix fast i really need the service to call my friend...

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I have been using airtel number from last 12 years. From last two years there is no network coverage in my home and after multiple complaints there is no improvement seen. Finally wanted to shift to different service provider through number portability. Went to airtel outlet paid outstanding bill and sent msg to 1900. The reply got is upc cannot be generated as it is less than 90 days since it is activated which is absolutely ridiculous. Complained to 121 and at the outlet, they initially told there is technical problem but no resolution so far.in parallel, getting calls from airtel saying you have been using this number for so long why do you want to change but msgs says it is less than 90days old. After that they came up with logic saying bill plan changed 20 back which is also comes under condition of number portability. When i told i never requested, how airtel can change without informing customer they started saying there was discount earlier which is removed now hence i have to wait for 90 days. This way they are harassing the customer who has been with them for 12 years. Worst ever customer experience.

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Address: 74/1 Kangayam road,Uthukuli rs, 638752

I’m complaining about my network issues, it’s very hard to use my mobile data nd calls in my home. I have gave lot nd lot of complaints to customercare bt thr is no response. I can’t able to use my data, totally the speed in my house is 28/kb/sec is this is your speed?
So plz take responsibility to clear my issue it’s my last complaint. If it’s happen i need to change my network.
Regards
Jagen ([protected])

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Address: Nellore, Nellore, Andhra Pradesh

Sir/ medam, i have wrong use jio number [protected] in airtel app from another phone today 3/1/2020. I have try to transfer recharge rs 449 plan from my another bank account to my number [protected]. So i tell you that my money deducted but money was not recieved and transaction failed... (Mrb id[protected] and transaction id [protected]) so sir/ medam, i requested to you return my money soon as possible. I need my money within 10hr.

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Jan 03, 2020

Updated by BinaraniSalam Sir/ Medam, I have wrong use jio number [protected] in Airtel app from another phone today 3/1/2020. I have try to transfer recharge Rs 449 plan from my another Bank account to my number [protected]. So I tell you that my money deducted but money was not recieved and transaction failed ... ( MRB id[protected] and transaction id [protected]) so sir/ medam, I requested to you return my money soon as possible . I need my money within 10hr.

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I just recharged my phone which a new data pack and as soon as i did it most of the sites are not opening. They get redirected to http://one.airtel.in/rcconf as a result i have not been able to use some coupons, and i am not able to browse through most useful sites. Please give a solution for this. I am losing on money because of their redirecting and i tried to reset apns and cleared my caches in all the browsers i use, nothing helped. I contacted 198 but they told me they don't deal with this issue. It's really harassing and i dont know where to go and how to deal with this. Please provide a solution soon.

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My sim was originally a bsnl sim but i ported it to airtel. After receiving the new sim i found that i was unable to recharge it online. The airtel app kept failing the transaction due to technical problem and i lost the money (₹49) and any other recharging app like google pay and paytm just refunded the amount within seconds. Plz help me and resolve this issue.

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