Airtel Complaints & Reviews

I did a recharge of rs 65 in my airtel number because i found the offer that i will get 130. But after recharging they said it will disappear after 28 days. They are changing plans without notifying customers or mentioning in their app. But they mentioned that the talktime validity is 28 days specially in rs 35 recharge. But talktime validity not mentioned in 65 recharge. I need my balance in main account

Some international smss were shown against my mobile no. Which were not sent by me.in this regard, i informed my service provider, airtel, through e-mail and the contents of last e-mail was-"you have sent me a bill of rs.5242.74 against my mobile no. — for the period from 8th. Sept-2019 to 7th. October 2019. On going through the bill, i found that the bill has been raised for an extra 789 international smss @rs.5.00 per sms, which were not done by me and those were coming briskly on my mobile.in this regard, i informed you through e-mail previously and requested you to not charge me any amount for which i was not related in any way, also requested to send me the bill after deducting charges for all those international smss which were not done by me..
At the same time, i requested you to please investigate the matter and book the culprit and provide me the contact e-mail address of trai where i can represent these facts. I also requested you to cancel my present plan and change my mobile no. — from postpaid to prepaid one.
But, you did not accede to any of my requests and simply raised the bill for the usage i did not use.
I now request you again to accede to all my requests as mentioned above and help me to pay the legitimate bill amount within the due date."

I expect trai as a responsible organization of govt. Of india, will definitely look into the matter and help a senior citizen (Myself) to be relieved of mental agony and save money from being taxed unnecessarily.

Best regards.
Bijoy krishna debnath.

Hi everyone

Airtel is doing fraud in the name of false retention!! Please help me so that i can disconnect the airtel fixed line connection and they are using all my money which i have paid extra instead of refund!!

Please read the full mail chain below and suggest what else i can do to disconnect the broadband connection. I have raised complaint 2 times and both the time they have closed the tickets saying that you have been revoked to airtel which is totally false retention in the service!

Please read from last mail.

Jatin batra

12:42 am (23 minutes ago)

To nodal. Ncr, 121, 121, appellate

Hi team,

This is reference to the below mail chain.

1. I do not have the email id "[protected]@gmail.com" so how i am supposed to reply from that email, please check and confirm on this as you have mentioned that i have to reply from above mail id!!!

2. I have two tickets which are closed and there is a false retention mentioned by me in the mail chain please find and reply. Both the times there was no such discussion so i was not supposed to retain on this connection! This is totally unacceptable and there is a term called fraud when you retain customers without consent and charging them with there extra balance instead of refund!

I need my full refund from september 22 when i first logged a ticket[protected] regarding disconnection and it is rupees 1050. You guys editing the tickets at your own and writing that customer is retained! But this is total fraud. Please reply at the earliest and get this connection terminated now!

Regards,
Jatin batra
880*

On tue, oct 8, 2019 at 5:36 pm jatin batra wrote:
I am not going to pay any bills because i am not retained with my consent. It's just you can take all the money which you don't want to return me as a retain fraud all the time.

Disconnect the connection if it is possible!

Also, i do not have any email id with [protected]@gmail.com and i am 100% sure this connection can not be registered with the below mentioned email id.

Regards,
Jatin batra

On tue, oct 8, 2019, 3:49 pm appellate ncr wrote:
Dear jatin batra,

Greetings from airtel!

This is in reference to your email requesting to deactivate and billing related your airtel fixedline connection bearing account number [protected].

Basis on your email, please be informed that your request for cancellation with reference number[protected] has been closed stating that you have retained to use services.

The current excess amount towards your account is rs. 400/-

Further, in case if you dont want to use services i request you to write us back with line of confirmation for disconnection with registered mail id [protected]@gmail.com.

Please accept our sincere apologies for the inconvenience you might have faced.

Thank you for writing to us.

Delighted to assist you.

For further queries please do email.

Best regards,
Shivani
Advisor : customer experience
Bharti airtel ltd

On sun, 06 oct 2019 at 05:35 pm wrote:
Hi swati/team,

Again i can see the adjusted amount of rupees 1059.66/- is changed back to 399.68/-. Please explain on this.

Also, the connection is still active! I can not understand why you are unable to disconnect this connection? Please explain?

Also please confirm why my monthly rental is ceased from 1st oct 2019 when i have raised the request of disconnection on 22 sept 2019 (With reference number[protected]. Please find snapshot from your reply below and confirm on this.

Also the most important, am i retained again if so kindly tell me how i can disconnect this connection!!!

Regards,
Jatin batra
(880*)

On tue, oct 1, 2019 at 11:51 am appellate ncr wrote:
Dear jatin,

Greetings from airtel!

This is in reference to your email requesting to deactivate your airtel fixedline connection bearing account number [protected].

I am disappointed to know that you have considered moving out of airtel.

Basis our discussion on 9891*, please be informed that your request for cancellation with reference number[protected] has been already registered.
Please note that, the monthly rental would cease from the date the deactivation request is raised i. E. 1/10/2019.

We have adjusted rs. 314.2/- towards your account for false retention

The current excess amount towards your account is rs. 1059.66/-

Rental and discounts applicable will be calculated on prorate basis.

Any deposit on the account will automatically be adjusted towards the outstanding amount on your account.

The balance amount ( rs.25) will be refunded through a cheque within 45 working days from the date of cancellation.

Best regards,
Swati
Advisor - customer experience
Bharti airtel ltd

On mon, 30 sep 2019 at 03:11 pm wrote:
Hi team,

This is regarding my disconnection service request[protected] for disconnection of my fixed line[protected].

I have opened this service request[protected] on 22 september and everytime i connect with customer care they say that you have been revoked to airtel but i have never done any discussion with anyone of your executive team to revoke.

Please share the call recordings with me when i said that yes i want to continue this connection as you do not have it because you guys are doing fraud!!!

Or

Open the service request number again and disconnect this fixed line asap, i will not pay any of the bills after 22 september and return my balance money from 22 september 2019.

Regards,
Jatin batra

Hi everyone,

I have applied to disconnect the airtel connection and i had some amount extra paid to my account. Instead of refund they used all my money and they wrote on mail that you have been revoked in airtel.

Please read full mail chain below with airtel authorities, read from last mail and you will find how they are cheating people.

Hi team,

This is reference to the below mail chain.

1. I do not have the email id "[protected]@gmail.com" so how i am supposed to reply from that email, please check and confirm on this as you have mentioned that i have to reply from above mail id!!!

2. I have two tickets which are closed and there is a false retention mentioned by me in the mail chain please find and reply. Both the times there was no such discussion so i was not supposed to retain on this connection! This is totally unacceptable and there is a term called fraud when you retain customers without consent and charging them with there extra balance instead of refund!

I need my full refund from september 22 when i first logged a ticket[protected] regarding disconnection and it is rupees 1050. You guys editing the tickets at your own and writing that customer is retained! But this is total fraud. Please reply at the earliest and get this connection terminated now!

Regards,
Jatin batra

On tue, oct 8, 2019 at 5:36 pm jatin batra wrote:
I am not going to pay any bills because i am not retained with my consent. It's just you can take all the money which you don't want to return me as a retain fraud all the time.

Disconnect the connection if it is possible!

Also, i do not have any email id with [protected]@gmail.com and i am 100% sure this connection can not be registered with the below mentioned email id.

Regards,
Jatin batra

On tue, oct 8, 2019, 3:49 pm appellate ncr wrote:
Dear jatin batra,

Greetings from airtel!

This is in reference to your email requesting to deactivate and billing related your airtel fixedline connection bearing account number [protected].

Basis on your email, please be informed that your request for cancellation with reference number[protected] has been closed stating that you have retained to use services.

The current excess amount towards your account is rs. 400/-

Further, in case if you dont want to use services i request you to write us back with line of confirmation for disconnection with registered mail id [protected]@gmail.com.

Please accept our sincere apologies for the inconvenience you might have faced.

Thank you for writing to us.

Delighted to assist you.

For further queries please do email.

Best regards,
Shivani
Advisor : customer experience
Bharti airtel ltd

On sun, 06 oct 2019 at 05:35 pm wrote:
Hi swati/team,

Again i can see the adjusted amount of rupees 1059.66/- is changed back to 399.68/-. Please explain on this.

Also, the connection is still active! I can not understand why you are unable to disconnect this connection? Please explain?

Also please confirm why my monthly rental is ceased from 1st oct 2019 when i have raised the request of disconnection on 22 sept 2019 (With reference number[protected]. Please find snapshot from your reply below and confirm on this.

Also the most important, am i retained again if so kindly tell me how i can disconnect this connection!!!

Regards,
Jatin batra
([protected])

On tue, oct 1, 2019 at 11:51 am appellate ncr wrote:
Dear jatin,

Greetings from airtel!

This is in reference to your email requesting to deactivate your airtel fixedline connection bearing account number [protected].

I am disappointed to know that you have considered moving out of airtel.

Basis our discussion on [protected], please be informed that your request for cancellation with reference number[protected] has been already registered.
Please note that, the monthly rental would cease from the date the deactivation request is raised i. E. 1/10/2019.

We have adjusted rs. 314.2/- towards your account for false retention

The current excess amount towards your account is rs. 1059.66/-

Rental and discounts applicable will be calculated on prorate basis.

Any deposit on the account will automatically be adjusted towards the outstanding amount on your account.

The balance amount ( rs.25) will be refunded through a cheque within 45 working days from the date of cancellation.

Best regards,
Swati
Advisor - customer experience
Bharti airtel ltd

On mon, 30 sep 2019 at 03:11 pm wrote:
Hi team,

This is regarding my disconnection service request[protected] for disconnection of my fixed line[protected].

I have opened this service request[protected] on 22 september and everytime i connect with customer care they say that you have been revoked to airtel but i have never done any discussion with anyone of your executive team to revoke.

Please share the call recordings with me when i said that yes i want to continue this connection as you do not have it because you guys are doing fraud!!!

Or

Open the service request number again and disconnect this fixed line asap, i will not pay any of the bills after 22 september and return my balance money from 22 september 2019.

Regards,
Jatin batra

I am not able to video call from my airtel number to a friend of mine in jammu (Also airtel user). We were able to video call till 5 october and after that it suddenly stopped. We both have data packs and validity. And still we cant video call. It would be very helpful if you can resolve this issue as soon as possible. It would be more appreciated if the issue is resolved within two three days.

I have been using airtel dth (prepaid customer). I used rs158 pack, i asked their customer care, he said u ll not go to the lower pach value like rs 93 and so on. It is only for new connections. U r also pay the amount o[censored]r pack with penalty amount, asking why, he said its for suspended amount, ur not recharge in particular date(he told one date). I am not got any intimation about this, like msg, notification. Their customer care also not given valuable reason. Simply told all dth service will be penalized like it

I have recharged with 399. Which benifit was unlimited for 84 days. But after using some day the network speed is bellow 2g. I tried to their helpline but did not response satisfactily. I prayed that their network is not working as 4g do. But they have gave tips to desable 1 sim. I as a technical person know that this does not matter while usin any kind of network. Please help us for such kind of chitting.

Hi Team,

There is no network coverage at Pallikaranai and Perungudi. I'm getting only 2G with low speed. Then why do I have to recharge for 4G unlimited plans. I've complaining from more than a year to Airtel. But no action has taken yet. Could you please take action on Airtel.

Regards,
Frustrated Airtel Customer

Inspite of repeated request aitel is not disconnecting one of my dth connection and keep charging.

Connection ids:[protected]-001
Secondary connection id: [protected]-002 (Suspended)

Recently after my father recharge connection they send message asking for more money..

Airtel just wants to make money. Pathetic experience.

Customer id: [protected], a/c balance:rs.194.07, current monthly charges (Rs.560.38), validity:29-oct-2019, last recharge date/amount: 02-oct-2019/rs.200, no. Of connections: 2

I am using airtel no. Since 2005 and converted to postpaid in 2010. Recently airtel has stopped my sim on 30sep.

Then on 1st oct., i visited to airtel store and they had given new sim at a cost of rs. 25/- without any receipt. Again it did not work. Then after 2 days they given another new sim. Still not working.

I have visited airtel store daily since 1st oct to till date of 7th oct, and also sent the emails to customer care and nodal officers and appelate officers of the circle. But did not receive any response from anybody.

Again filled up form for registration, still it would not worked.

I am daily asking for portability but i can't do it myself as my sim is inactive since 7-8 days.

Even i have requested to port my no. And requested to get upc code by manual application form procedure for portability, but airtel is refusing the same.

Is there any alternative option to get upc by filling an application in paper mode, incase when sim in inactive and service provider is not having interest to activate the sim?

Please do help on urgent basis as i had lost my business and many opportunities.. Also i have been harassed as i need to go to airtel on daily basis and i am not able to do my work which involves otp actions.

Regards,
Dr. Amit patel

The internet speed is too slow it's like almost none any apps or website is not loading. Even the speed test by ookla app detects the speed as 0 kb. Please look after the problem immediately. I won't be in a known area how am i supposed to do the work as the internet is not at all working. This complaint registration cost me real money please look at it immediately

I recharge my number with Rs 35 and no balance is credited to my number moreover outgoing/incoming calls are not working.. I contacted Airtel many times but they replied with absurd and not solved the issue.. This is the second time I face this issue.. My number [protected]
Recharge dates:6th October rs 35 and 29 sep Rs 65..and when I recharge second time The same Sim worked under same handset

I use airtel postpaid connection. Whenever the bill comes it automatically gets rounded off to the upper number. For example, if the bill is 300.05, it gets rounded off to 301. The amount never gets rounded off to the lower number (300 in this case)

The amount may look small for one customer, but when it is aggregated for millions of customers, it is a huge amount and airtel has been looting the customers regularly.

How to resolve this?

I am k rajendiran mob no [protected], from begining service not provided but bill produced without fail. Payment remainder daily 2 or 3 times. But not service done properly. Without providing any service how we pay the amount and what purpose. Every time i call "reply" you have no any balance. Very insulting and ignore the importance of customer. So kindly cancel the payment and cancel the poor service of airtel.

I am k rajendiran, mob no [protected] by force or unfortunately my number shifted from tata docomo to airtel. Last 2.5 months before shifted. When shifted immediately start from higher post paid pack and service not provided from begining to 1.5 month. After i complain again and again then provided. After 2 months. But bill circulate regularly, warn regularly sms/voice call. This number is my important number. But their poor response, without proper service we are facing lot of problems. So kindly consider the problem and guide to service provider and take action against the provider.

Airtel has rejected my mnp request 3 times. And the reason they have given is upc mismatch. It is a blatant lie. I was very sure of correct upc code. When i called customer care, their response was pathetic. I will no longer tolerate such harassment from airtel. If this issue persists then i am approaching trai or pursue legal action. Airtel have left me no choice.

Hello airtel,

I am from pune, as airtel postpaid user of last 8years, last 2 years i am in pune bhosari location, last 6 month weekly once i am raising compliant about the network issue, no one take responsibility and taking action. But every week executives calling and asking me to close the compliant.in a day morning 8:30 am to until leave from office 9:00 pm mobile in no service, so i am planning to switch other network, fyi
And in my house location also network issue, locality: pimpri, vishal nagar

Thank you

Sir,
I am now a vodafone customer but like to be my adhar card is linked with my old airtel number and these is required for kyc but last few months i don't rechge it but i put it in a live hand set and network is probably came but 8 day ago i found that it have feched a problem like registrations failed and it is very much required to me and i serch over bowser's to resolve it but i don't be solved the problem so i complain in the desk. Thank you

[protected] this his my airtel mobile number. Incoming and outgoing messages not receive
Message not send and not receive messages i have completed airtel costumer care 121&198 number in continuing 2 months and 6 october 2019 his not solve problem plz help me.
Postal code : 591102
Contact no - [protected] & [protected]
[protected]@gmail.com

Dear sir,
Just using airtel 4g service in my [protected] for past 6 months @498 pkg, i. E 2gb/day for 84 days and found out the internet service is inaccessible from 6pm to 12 am every day.
The following numbers [protected] (Wife) and [protected] (Mother) face similar problem and we all located at bagnan, howrah, west bengal
Although when contacted the service provider personnel, it seemed as always they are busy with redirecting all o[censored]s to another direction such as proper settings and the like
Sir, i would be much obliged i[censored] penetrate this matter with solve in hands.
Thank you
Roquibul
Ps : a screenshot is attached for your kind perusal