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Please see my below issue, i am using airtel services from last 15 years and do not expect any fraudulent promises or forfeiting of my platinum benefits without any intimation.in my airtel app, it shows that i am eligible for following premium benefits, but surprisingly i am unable to use most these benefits (Refer attached screenshots). I never have deactivated my amazon prime membership, but customer care rep has said that i deactivated the amazon prime and now i cannot avail this membership which is not true. Also, i am unable to use the norton antivirus app due to unknown reasons. Please look into this escalation and do the needful at the earliest. Otherwise, i will make sure that we port all 4000+ postpaid connections to vodafone as they will definitely deliver all the benefits which they promise and not make fake promises like airtel. This needs to be escalated to the higher level."
Airtel customer support has been notified about the posted complaint.