Airtel Complaints & Reviews

Amount not refunded for incorrect bill to bank-

Airtel accepted they had generated an incorrect bill of more than rs 4000 /-. They said they will adjust the amount in future bills. As i want to disconnect using airtel connection, i have called them almost 10 times in the last few days to as for refund in my bank account - no response. Everytime its downtime for connection or they promise to call back and never call.

I am trying to get the refund for incorrect bill since 20 august bill generation. They have already charged for september bill when i didnt even want to use airtel anymore and was using another card whole time.
Really frustrated with the service - airtel is not disconnecting my connection and keeping on paying the bills by the refunded amount.

My name is yasar, now im working saudi arabia, my wife in srilanka, This is my wife srilanka Airtel number +[protected], i need call history and sms details because she's inlegal relationship with someone so i need call history details, please help me, my wife Srilanka national id card also i do attached with this complaint, please help me.. im waiting your valuable reply..

I opted for a unlimited call and daily data pack for 365 days. Now whenever i make a call to a service number my balance gets deducted. Why do you say it's unlimited then?? It's not mentioned anywhere explicitly. I even called the customer care and he says it's mentioned in terms and conditions that some numbers are excluded!!! What terms and conditions and where? While recharging there are no terms and conditions mentioned anywhere, just details of the pack having daily data and unlimited calls.
This is cheating customers upfront.. You make them pay a hefty price and then again deduct money again. I have attached the screen shot where the offer details are mentioned and when clicking payment it directly takes to payment gateway. Where is the terms and conditions mentioning 'some service numbers are excluded? ' and what's the definition of some???

Hi team,

It’s been more than five years using airtel dth and the service is too bad. On sep 1st week i have raised complaint as i was not getting any channels. Technician came after two three days and changed the receiver. Even though all channels were not coming. Later he told to change the wire and i said if that works then you can change the wire. He told he will come next day. But till today i have been calling and he didnt turn up. When i raised this issue to customer care they are just taking daily new request and not resolving the issue.
I sincerely request to take action on this.

Account id : [protected]

Hi
I have just ported in my number to airtel from vodafone. I was told to enter the sim card and dial 59059
But after entering sim card i am not getting any network and neither i am able to call any customer care
Please help
I am being really struggling to get any network and all my banking work also has got stopped
Please let me know on what exactly needs to be done
Awaiting your reply

This channel providing us bundle pack rs.233 and when we added only two channels colors and Sony sab, our monthly rental is being rs 466 but channel selection category shown for these two channels monthly rental have only 19 rupees each but they have started all channels which I have not selected. Which is too much costly for me. Please solve this

I had paid my bill amounting ₹1300/- on 9th august, 2019 against mobile no. [protected] in name of adv. Vishal patade via internet banking. I have emailed at customer complain but no solution from there end. I have acquired a letter from airtel bank in which they agree that the transaction was successful which has also been shared by airtel but stil they are not connecting my no.

Hi team,

This is for my tata docomo number ([protected]) which i carried along with me to usa as this was given for banking purposes. However, i never get any network on this number. Whereas my airtel number works fine in the same location. When i try to search network manually i see t-mobile but as forbidden network and i can not connect to it after multiple attempts. I tried changing phones and switching to 2g and 3g modes, but no success.

I need to resolve this at the earliest as i am not able to complete any banking transactions due to this.

Sir,
I have some money in my airtel payments bank.
I want to pay airtel postpaid bill with that money but every time i try to pay with airtel payments bank, the transaction is declined and message appear as 'debit facility to this account is not allowed'.
I can only recharge (Which i don't want) with this money and no other use.
For this reason i called the customer care and they told me to attach my kyc details (Aadhaar and pan card scan copy) along with the 3 months bank and credit card statements. I have done all this but still my account is not activated. After that i asked them to deactivate my account and send the money back to my source account, which is not also done.
In other words my money has stuck on my airtel payments bank. It is attached to my mobile no.[protected]
I want resolution no other than transfer of whole airtel money balance (Rs. 589) to my source bank account.
Give me my money back... I want nothing else!!! Not at all!!

Sir, i am not able to receive messages on my airtel number [protected]. Customer care is not able to solve my problem. They are saying that my call is diverted and to call *402, then i called *402 and call gets ended in 2 seconds and i checked my phone's settings, call divert is not active on my phone. I am able to make calls and receive calls but unable to receive messages from other numbers except airtel. Please solve this problem.

Had made a complaint of a spam call from a certain number to airtel. Had received through an sms the complaint registration number and a commitment that airtel would revert on status within a week. Nothing came. When contacted, the customer service person said it was not their policy to revert on the action despite what was stated in the sms.
Despite prompting - the person kept stating that the number against which the complaint had been made had been blocked but did not answer why advice to this effect had not been sent through sms to me as stated in the sms giving the registration number.

I had ported my number from bsnl to airtel. Today I got a confirmation message saying my number is ready for activation. Dial 59059 and activate. But call gets disconnected immediately after dialing 59059. Poor network. It shows network and says not registered on network.....

Hi,

I had 6400+ balance in my mobile account and today i recharged my mobile number with 998 on airtel app, but unfortunately due to some error 6000+ got deducted from my account. Then i contacted customer care and they said it got recharged 6 times due to some error. Please look in to the error and add my balance back to my account.. I am also attaching the recharge history from my airtel app for your reference.

Regards,
Abdul samad

Hi,

I had 6400+ balance in my mobile account ([protected]) and today i recharged my mobile number with 998 on airtel app, but unfortunately due to some error 6000+ got deducted from my account. Then i contacted customer care and they said it got recharged 6 times due to some error please contact nodql office, so i am writing this email to you. Please look in to the error and add my balance back to my account.. I am also attaching the recharge history from my airtel app for your reference.

Regards,
Abdul samad
[protected]

I recharged my prepaid number on 20th September, 19, I got SMS that my request of recharge has been initiated and in evening my money got deducted but I didn't receive any confirmation SMS of my recharge is successful. I need the money back and plus my recharge to be done. I had done my recharge through the airtel app.

I am using airtel broadband since 1 year
And every month speed issue network issue raise.
They don’t know how to resolve the customer issue.
They only want money.
They know how to make fools.
They know how to give ads on tv.
I am using 300mbps of 2199₹ which billed including gst of 2595₹
And i get speed of 4mbps.
I will attach the screenshot with this complaint.
Every month i have to complain.
And everytime they say
Sorry sir this will not happen again.
And this is it.
Next week. I will take airtel to court with all the evidence how many days i have faced iissues (Slow speed, network disconnection).
Some times network gets disconnected and i complain them they tell me sir it will be resolved by 4 hours.
And again after 4 hours i have to agan ask them
And this comitement of 4hours was given by there seniour supervisors.

And if we dont pay bill they will fine us.
Tell me onething if you don’t give speed and connection
Then we should take you to the court.
You promised to give this much of speed.

We are facing low network and internet connectivity in our whole tata steel housing complex as well as area known as khurunti and gadapur.

Three times feedback and information given to the airtel network team via customer care from contact number [protected] but still problem exists.

All the times customer care executive reply that 4g connectivity in your area was best but in actual practice we are not able to use 3g network and frequent call drop out occurs.

Network issue I already complained many time to [protected]@airtel.com but I didn't got any resolution kindly do need full

From 4 months Iam suffering from this issue and I got the financial loss of 2000 rs

And I have mailed to nodal officer but I didn't got any Mail from there 9 time I have done the mail please help me

We are paying a money and we not taking advantage of that benifit

On 20th sept 2019, i have made a transaction in airtel money app to electricity bill amount to ₹899. I have done the transaction no using upi. A confirmation message received from airtel told the success of transaction but neither money has added to my wallet nor y bill get paid.
The mobile linked to my wallet is [protected] transaction no[protected]. Kindly, refund my money.

The confirmation message says:-
"hello! You have successfully sent rs. 899.0 to airtelmoney airtelpayments. [protected]@hdfcbank using myairtel app. Txn id[protected]"

Sir,
On 30 aug 2019 and i made 3 (three) recharges of Rs 349/- each for my prepaid airtel number Data benefit through MyAirtel app using my Amazon pay through sbi net banking . However the transaction was Failed and i didnt get the Data benefit whereas my money was deducted from my mentioned SBI account. i have made several calls to Airtel help line and was assured that i ll get the refund but I am still not got the refunds.
I will be grateful if you would kindly look into the matter and refund the amount as early as possible. thankyou