Airtel Complaints & Reviews

An illegal installation of mobile tower in highly dense residential society adjoining subject building is going on, we have lodged complaint with local police, rwa, and copy of the same is sent to sdm, mla as well, but of no use, erection still going on, kindly help us to get rid of this nuisance which will become a. Serious health issue for all our family members...

Mera no. [protected] hai. Last month maine check kiya 15/= mere airtel prepaid se less ho gaye hain. Jab ki maine koi service activate nahi karai. Maine 121 per complaint ki. Customercare executive bola yeh hum ek saal se kar rahe hain vas pack ke liye. Uske baad mere pass message aaya ki yeh service deactivate kar di gayi hai. Kal phir se 15/=deduct kar liyevas pack ke liye. Aisa kai baar ho gaya. Airtel wale kabhi chat ke liyeaur kabhi kisi service ka bahaana bana kar rs/= less kar rahe hain.

I gave a porting request to port my sim from bsnl to airtel and i got the sms on 26th sept 2019 time - 8:42pm that my sim porting request is validated and that my sim will get activated after 12:24am on 27thsept 2019 once my old sim losses network
My bsnl sim lost connection at 1:30 i put the new simcard in my phone there was network for 30 seconds another message came that my service is set and when i tried to call for activation and give my 5 digit otp the call was not made and the sim lost network and didnt got signal hence forth
Please tell me what can i do coz this is my main number

Dear sir, I tried to recharge my Airtel number through my Airtel app by rupees 129 on 08 September 2019 at 8.25 am that was unsuccessful. Then try again with same amount on same day at 8.50 am that was successful. So, please first unsuccessful recharge amount refund my bank account. I already talk to senior customer care executive but till date money could not refunded.

Sir, I requested to you that today I recharged airtel mobile number [protected] with amount Rs. 399 by airtel money app account number [protected] with use of Amazon app. Amazon app show recharge payment successful and also call with Amazon customer care.whose also informed recharge successful it's airtel company problem so please solve problem.

Hi,
I have an airtel post paid mobile connection since 2005, plan 149 (Rs. 149/mth) till july 2019. Suddenly without my consent they have changed my plan to plan299 (Rs. 299/mth) and i got to know this after seeing the latest bill for aug2019. I called up the customer care 198 and they said the plan149 is closed and hence they have changed my plan to plan299. How can airtel cancel a plan without notifying the customers? Why should i pay extra for a plan which i have not agreed/opted? Airtel should send me a revised bill with 149 as base price and i would like to discontinue their service after paying the outstanding amount from my side. Even after having a cut-throat competition in market, airtel is providing faulty bills to its customers. All airtel post paid users be aware!!

I have ported my number [protected] from bsnl to airtel last week. Unfortunately, the sim has been lost before tele-verification call. Therefore i approached info park, kochi, apple store on 25/09/19. They provided new sim and ask me to mail to cochin. [protected]@airtel.com for tele verification request. The store manager has ensured that i will get a tele verification call within 4 hrs and sim will be activated with another 4 hrs, so total 8 hrs its would take to resolve my bsnl to airtel porting process. But i didn't get any call, i have sent remainder mail and called multiple time, there is no help from airtel customer service. It is very pathetic service from airtel and now i am thinking that why should i go for airtel.

Dear sir,
I tried to recharge my airtel number through myairtel app on 26th september 2019, 9.20 am for rs 399 but the recharge was unsuccessful but the amount was debited. Immediately i called customer care, they said to wait for another 1 hour but till the recharge is unsuccessful only and the amount was not returned to my account.
I trusted myairtel app and i used it but it caused me this problem. The amount rs 399 is so emergency for me, please return the money back to my bank account. How long should i wait for the refund of the amount if the waiting time is more than 24 hours then suggest me other genuine recharging process other than myairtel so that i will not get into trouble in future.

Hi,
I have requested for port of my airtel prepaid to change the circle from karnataka to kerala from an airtel store and received new sim and televerification pin for that. After some days i came to kuwait and yesterday i got msg that my number will be ported in to airtel by 25/09/2019,
Now i am in kuwait and my old sim has no signal and the new sim also has no signal.
How can i activate my services from here. It is very important for me as banks are linked with this number and cant conduct any transaction. Somebody pls help

Hello sir /madam
I m rohit kunwar using airtel sim since last three year. All these years your services and signals were amazing. But now days it's been very poor.
I m professional person. I work as an advocate and due to your company signals quality my work is affecting now. My clint's wants to consult anything with me but they cannot just because of your signals quality.
So please airtel fix this problems

I have recharged my phone with a 597 plan on the 24th of september 2019 still my account is not credited. My name is sahil shah my contact number is [protected]. I have recharged my phone on 24th sep 2019 of 597 still money is not credited in my account nor i have got any refund. I have got a reference number from my bank related to deductions authozide code is 643778. Please help.

I had requested airtel to disconnect the number in the month of july and it got suspended to and without knowing they have reactivated the account and now airtel team is creating bill and asking me to pay the bill. When eve call customer care they only say it’s suspended but still bill is generating, am not sure how this case will resolve and they provide different different information every day.
This is how you guys fetch money from customers.

You can can contact me on ravi. [protected]@gmail.com

I have been an airtel customer since the beginning of my mobile activity. Offlate airtel internet has become terrible. It was working well, now even images don't load. Most of the times, pages don't get loaded. This is highly irritating.in this age of competition i do not understand how airtel has slipped in service. I am in the cap of 1.4gb /day, 4g, but speed is in bytes. I expect airtel to improve their service urgently.

Dear team,

I had changed my mobile no [protected] postpaid to prepaid on 14/09/2019, from that day to till date i am not able to make any calls or get any calls. I had called daily to customer care to resolve the issue asap but they simply say they had raised a complaint and will be resolved in 48 hours. I got fed up with this. I had recharged with rs.495/- on 14th and even customer care persons are saying they had got everything right but not able to know the problem. I can even make the mnp to other network as we have to use this no. For 90 days now. My mobile no. Is registered in all the banks, relatives & even my office pan india customers. I humbly request you to look into and help me out to get this problem resolved asap.

Hi,
Greetings.

This is regarding complaint number regarding wrongly wiping of my data by airtel. Complaint id is[protected]

Please refer following points.

1. Upon 3rd sept, 2019 my allotted data was 68 gb approx (40 gb allotted and 28.5 gb unused of previous month). Screen shot of data balance has been attached.

2. I received message from airtel on 12th and 13 regarding my usage of data. On 12th i was informed by airtel that i have used 90% of data and on 13th i was informed that i used 100% of my data. So in just 10 days i used 68 gb of data!!!. Here the problem is that, all messages i received from airtel was showing consumption of 20 gb data. Message was reflecting 90% consumption or 100% consumption was for 20 gb only. Screenshot attached.

Now the problem is that if my data balance was 68 gb, how airtel was sending usage messages for 20gb and how airtel can exhaust my all data of 68 gb against showing usage of 20gb data?

Besides, i am following up with call center of airtel since 17.09.2019 to get details of date, application, site, download wise information, but not a single call center executive have sufficient knowledge of such issue and they were just giving misguided solution.

Kindly refer my brief note on interaction with call center executive.

1. On 17.09.19 i was called and and executive informed me to check myairtel app to get all data. And this much detailed information is not available on app. He insisted to buy data pack instead. So he might not able to undersand what customer is asking or was trying to sell data or was misguiding customer to close complaint.
2. Again i called on 24.09.19. Call center execute has given false commitment that she can email date wise usage on my registered email id. And she offered to buy datapack which i simply deny.
3. Again after 15 minutes later, upon non receipt of email, on 24.09.19, i called and explain my problem and inform executive that i am waiting for an email committed by executive during my previous call. Executive was not aware of anything and just transferred my call to supervisor.
4. Supervisor informed that they dont have such data and i can send email on [protected]@in. Airtel.com (Which is incorrect. Correct id is [protected]@airtel.com)

My question is that if this is the final situation, why i am not getting perfect reply from call center on my first call only.

I received call from airtel +91 [protected], and executive revert that airtel cant provide data on email and i have to wait for generation of my bill and in case o[censored]rgency i can buy data pack!!!

Besides, on email also, i am getting answer that airtel cant provide data on email and i have to wait for generation of my new bill.

I am requesting solution against following..
1. How airtel can exhaust my 68 gb data against showing usage of 20gb data,
2. When i can get my data back
3. What will be compensation against all hurdles i am facing without data as airtel has wiped out my data wrongly and illegally?
4. What will be compensation against time consumed by airtel in giving appropriate solution as call center is totally worthless.

Dear sir, my mobile no. Is [protected] i am using airtel network (Postpaid) for the past 7 years, i had changed postpaid to prepaid on 14/09/2019. From that day i had been complaining to airtel that i am unable to get or make any calls (Incoming & outgoing). Every time whenever i call to customer care they simply say it will get resolved in 48 hours. It has been 10 days till now but my problem has not been resolved. Kindly look into and help me as this no is registered in all my employee staff and relatives.

Hi,
I had my karnataka airtel postpaid sim no.[protected] and since the last two months i am trying to disconnect which is i dont know why not possible, courtesy airtel's poor service and no prompt action on any of the complaints/suggestions. Can anyone pls let me know why should i pay for the billed amount after having being requested for a disconnection?

I've been using airtel over 10 years and a few days back i ported my postpaid to prepaid plan. Currently i'm facing an issue with my mobile data connectivity for 5-6 days. I'm unable to connect with internet and tried all the troubleshooting methods suggested by the customer service executive. Please understand that this issue is affecting my work as well.
Please consider this issue as a matter o[censored]rgency and resolve it asap.

Having complete network outage over two three mobths now. Raised a concern ticket for network outage and it's been a month didn't got any response or solutions. Called customer care service for multiple times yet didn't received any deadlines yet. Whereas i'm not able to make or receive calls creating a complete nuisance impacting in my professional life in a large scale. Looking for a solution as soon as possible.

Hello,

This is shaik babs from bangalore, actually i was using vodafone sim due to some network issue i had ported to airtel from the day i was started using the sim for 2 days it's worked fine later my recharge got over i'm trying to reacharge it's happening atlot, i called so many times to the customer care they least bother about give a service, i think more than 8 times i called, completely my incoming, outgoing calls are blocked, i am not able to do any kind of banking transactions due to i am not getting otps also. Seriously i fedup with this. Kindly resolve this issue, i am expecting a call from you people that problem got resolved.