Airtel Complaints & Reviews

Hi team,
I am writing to you to share my experience on raising a tv remote request i have raised with service reference no 97253699.

I have raised this request yesterday i. E 15th nov 2019. I was told by the technician after he visited our house that he doesnt have the necessary remote and he would have to procure it nevertheless had closed the ticket and requested me to please wait till tomorrow i. E 16th nov 2019. I waited and after not receiving any calls i again was forced to call airtel customer care number. This time i was promised to resolve the issue within 7.30 pm ist. At the time of writing this mail it is 9.15 pm and my request for a new remote remains open.

I am appalled by the service provided by airtel since this is the second time i am being forced to write to you about the quality of the service.

Hi,
(Here's the detailed description of mental trauma i went through because of airtel)
I changed my network to airtel through mnp 2 weeks ago. After 4 days since mnp request, network was gone from my previous service provider so i changed my sim but network didn't show in airtel sim. I complained to retailer he said wait for 24 hours, after 24 hours he said the same thing again. So after 48 hours when he couldn't resolve the issue he told me to swap the sim. I didn't trust him for further service so i moved to airtel store to swap the sim for which they charged 30 rs. Even after customer care said it was free of cost. After 6 hours network showed on my phone. I was happy (Didn't know that problem was gonna start from here). I downloaded airtel app, i verified my details, but sim status was showing inactive in the app. So i called customer care (Used 5 rs. Which i already got in my sim). He said that don't worry your sim is active recharge your sim to get service. I went to the shop asked him to recharge frc495. But he couldn't as it was showing "bad voucher" error while doing recharge. So he called customer care they said that customer used some balance that's why its showing this error. Also i tried some other recharge online but it was showing same error. So i went to airtel store, they wrote my number and told me to wait for 48 hours it will be resolved. Guess what it didn't. So i went there again but the store was permanently closed for some reason (Probably because of their lousy service). So i moved to other nearest airtel store they tried to recharge but it was showing same error. I asked them to call the company to see what's the problem, they told me that we can not resolve this from here you have to go to the main office in the city (Lucknow). It was 10 km away but i went there. It was close for some reason although it was working day and time. So i returned home called customer care filed a complain, they told me it'll be resolved in 3 days but it didn't. I called them again they told me that my complain has been resolved. I asked them how is it resolved if i am still not able to recharge. They told me that they forwarded my complain wait for 3 more days (I didn't). I called them next day they said that the problem is not from here go to the main store in you city.
I am frustrated now i can't go back to my previous network cause it requires 90 days to make another mnp request. I was so wrong to think that airtel has changed. I forget that they used to charge 250rs. For 1 gb 2g data.

Now its been 2 weeks, my number is out of service for 2 weeks. That's my main number attached with my every bank account so i can't make any transactions cause it requires verification and otp and stuff.

After 90 days i will move to another network obviously. Then i will port every airtel number in my family to another network cause i don't want my family to go through this mental trauma.

I am saying this is the worst service from airtel, and i am the guy who uses bsnl also.

Hi, i took a sim card with the number my brother in law holds. It got disconnected as he lives in us currently, so took a new pospaid sim with the same number. Submitted all the documents too. Airtel store person said it will get activated in 3 days but it's been one month, everytime i call them they said the approval is taking time it may take 2 more days for activation, visited the store too again but they responded in the same way. It's been more than a month and the sim is not activated yet.

To,
Airtel service team

Hi this is Shanti Malviya having prepaid connection no-[protected]. I lost my mobile yesterday therefore i want to request the airtel team to kindly block the sim card and to issue a duplicate sim card at the earliest.

thanking you,

Sudhir kumar

Dear team,

This is to inform you that your roaming facilities are too bad

I had activated 4000 rs package for uae
But not able to check data and call balance

This is a postpaid and what you expect me to do to use it more than limit without knowing and you guys charging me additional

This is fraud

U should work on it
Otherwise if any amount exceeds i wint pay a single penny

Number [protected]

Regards

Ann

I've been a mobile customer of airtel for the last 8 months. 2 months back i changed the plan to a higher value package. Everything went fine till u got a whopping bill, 2 times the value of the package.

When i called customer care, they are not bothered to look into the problem other than saying that it is correct and to pay for the entire bill. When details are asked they just say that the bill is right and to pay asap.

This is literally arm twisting the customer into payment. Highly unethical and disappointing!

I am facing issue my mobile number during recharge. This number was ported from vodafone to airtel. I have started facing this issue since a month now. Earlier i was able to recharge my number.

1. Unable to recharge from airtel wallet. Message that i get is "unable to reccharge". It is working fine with other airtel number.

2. Unable to recharge for internet, paytm and other modes. It give message unsuccessful transaction. This is happening only with my mobile number, it is working fine with other airtel number.

3. I tried with other person asking him to recharge my number but it fails.

Finally i unable to recharge my mobile number [protected].

Dear team, regret to inform you that in my location your airtel network is very very worst. Please send your rf (Signal test engineer) team to check our
Strength, as soon as possible. We faces same issue from last one year and do many complaints against this concern to your customer care executives but no one resolved our issue. Due to you weak strength network issue hundreds of consumers effected by this and migrate their connections in other. Please send your team as soon as possible.

Do as needful.

I have inserted new sim and called to 59059. The call was unable to connect. Verification by airtel was done and told us the aim activates with in an hour but we waited for two days. No response from the airtel. Very poor in consumer relationship.
#airtel #poormanagement #delayin services. If airtel do not resolve this. I will shift from airtel to jio. Jio offers better service than airtel. I will recommend all my friends to go for jio instead of airtel

Hello sir,

I have accidentally recharged a wrong number instead of right number from amazon recharge service.

I am looking forward to recieve a help regarding reversal of same.

Right number :[protected]

Wrong number:[protected]

Reference number ([protected])
I have attached the screenshot of the recharge done by amazon on wrong number
Order id of amazon (#[protected]
Please help me sir

I Recharge my account [protected] with Rs. 97 15/11/2019 The amount was deducted from my wallet but recharge never received Please refund the amount to my wallet since it is a fraud to transfer money from my account to a company not authorized by me.
Transaction id [protected]
Airtel Wallet no is [protected]
please help.

Mobile no.[protected] name: lalitha. R. Address: flat. No. 6. Ii floor. 108/109. Dr. Ranga rd. Mylapore. Chennai. 600004. On 7.11.2019, from my bank account no. [protected] with bob, mylapo, an amount of rs. 600- was paid online to airtell money. Amount debited in bank a/c, and is shown in statement also. Photo copy taken by your airtell office, alwarpet also. Still daily i am getting calls from your office side for dues not paid. This has become a torture for an aged person (Age 71) like me. Please look into the matter and solve. Your office has taken copies of statement also. Easwaran. C. R. (H/o: lalitha. R.)

I had a really bad experience with one of executive at bharti airtel customer care. Recently i've been facing a lot of problems with services of aritel. Call drops, inablility to connect calls at single go, internet problems. Then i called an executive to resolve my problem. Instead of listening to what i wanted to say, she started to convince me that it was ok, that its normal because of large number o[censored]sers and they are installing new towers, so its going to get better. So instead of giving a real, tidy resolution, she tried to sell me her excuse. I wanted to connect that damn call so badly, i told her ok that resolved my problem. No thankyou, no nothing from her and then i said thankyou and she said ok.. Disconnected that call real fast.

Hello sir/madam,
This is nitin shelke, a customer of airtel from more than 3 years of both mobile and dth service. From 5th of october 2019 i am complaining about the unavailability of network to customer care executive and to nodal officer. No action has been taken from service provider till the date neither they have tried to resolve the issue.
When i customer care executive they only apologize gives false promises to resolve the issue.

I being consumer needs to call after every 72 hours to get the follow up of the complaint. This is really getting me exhausted and frustrated.
Because all i was asking for 2g network simply to call and send a text message.
I request you to please do the needful.

I am writing on behalf of my mother suman mawandia her sim got damaged
And we visit our nearest airtel store at joramandir, kolkata. We
Asked for reissue of sim and the executive after completing the
Formality reissued the sim.
After two days when its not started we can visit the store and she
Informed me the reason husband father name mismatch so its got
Rejected. She informed me the document which have father husband name
K mawandia is required because earlier it was as per the record k
Mawandia is available.
I have insist her that its is m. K mawandia her husband name while
Issuing earlier the executive who has issued the sim has instead of
M
. K mawandia has taken k mawandia.

I am continuing following up with them regular visit to store not
Possible for my mother we are trying to call the store more than 60
Time in a day from our mobile to know the status but we find
Difficult. Since no body taking calls its not a complaint against any
Body. My issue is to resolve my query and resume the services of my
Mother mobile no [protected]..

I appreciate your early action in this regards. Kindly resolve the
Issue there is not a single mistake from my side being a valued
Customer its like punishment for me.

I have made a payment of rs 448 to air tel through hdfc card ar 1623 pm
I had mentioned the phone number as[protected] instead of [protected]
I note the payment is debited from my account
Kindly change the payment from [protected] to [protected]
Thanking you

Hindly revert the amount paid to [protected] and credit it to [protected]
Rukmani krishnan

I have been charged from last 8 months for airtel.in/pgsi.
What is this for. I have never applied for any app. But charges has been debited directly to my credit card. Why?
Please refund my all these charges lived on me without any notice.
My mobile no. Is [protected]. I would like also to know that these charges are for what services and without our acceptance why it has been charged

I have activated international package of rs 3999 for 10 days to south africa. But there was no network and i couldn’t use this service after two days. I had called customer care and even lodged a complaint against it and tried my best to use the service but unfortunately no network
Since i couldn’t used your service kindly waive off my amount of rs 3999 before you charge interest which is due today
I had even called customer care they take 15 mins to transfer the call and later on the call gets disconnected
I don’t understand why do you don’t want to get the solution or discuss bout it

I am using airtel broadband from 2014. Currently using 6+2 months plan which should end in january 2020. But airtel send me a new bill in the month of november itself for rs.5699.81. When called to customer care, it is clearly told me that profile says it is 6+2, there may a mistake in bill generation and forwarded request to billing department. Billing department closed the request without solving and not even contacting me. One executive called me and raised disconnection request. It is totally frustrating and mental stress for me because of this.

I have been trying to call[protected] which is a number to my medical insurance company. It never ever gets connected - courtesy airtel. There is an ivr that keeps saying its a chargeable number. Please visit www.airtel.in for the charges. When i visit the page, i don't see anything. When i call the airtel customer care, they give very lame response - "it may be a network problem. Restart your phone. The issue will be resolved in 4 days". Here is the complaint number i received - is[protected].

Does airtel think we customers are fools that we buy into such weird responses? What's the problem with airtel? Why do they have to disconnect the call to this number? I have heard the ivr saying that it's chargeable which is acceptable to me coz i need to make an urgent call but then airtel decides who i should talk to - right?

Can airtel please work in improving services rather creating a horrible experience for a loyal customer?