Airtel Complaints & Reviews

Hi,
I have subscribed for dnd and have received a confirmation from airtel that the dnd services are on, however, i continue to receive irrelevant telemarketing messages like the one attached in the screenshot below. I'm also being harrassed by tele-callers on a daily basis.
This is really detrimental to my privacy. I request you to please take strict action on this issue.
Regards,
Shreyasi

Dear sir,
I have been an airtel prepaid customer for many years but i have not been able to make a call or sms to any number except 121.
I have complained many times and many times the complaint according to airtel store team gets resolved but in reality its the same situation
Then a customer care officer suggested faulty sim.. I swap my sim 3 days ago but still same problem persists. I cant make aby incoming outgoing calls or sms.. However my incoming sms and calls are working fine..

My mobile no - [[protected] ]

The customer care just does not know whats the problem and what could be the solution.. They hang up many times.. I have visited the airtel store also but there also no one know the solution to my problem. One of them did profile reset still nothing happened.
I want an action to be taken immediatly.

Regards,
Yogesh

Hello,

I am last 6 month facing a problem many time that is channel not working error is b001 and i have complain in coustmer care and tell to ms vanisri, she is talk to me very roudly and did not give any logical solution. One think i want say that i do not pay any amount to you for service to us because your company service engineer visiting my home many time and i have paid your company service engineer fee many time in one problem because i have paid already to you in monthly charges for service if you do not resolve in my problem so i can go for legally.

Kindly resolve urgently

Regards
Tarun jain
[protected]
Customer id: [protected]

I've received a bill with inflated charges on my number.

My international roaming pack shows 4 packs, while i just have used 2 of them. The other 2 are incorrect billing and double charges.

- 10day pack activated on 23 july 8am chile time (This should be valid until 02 aug 8am chile time)
- then i deactivated my mobile services from early morning chile time (Maybe 5am) to 3pm chile time on 02 aug.
- then activated 1day roaming pack from 3pm chile time on 02 aug (This should be valid until 03 aug 3pm chile time)

So, essentially i used
- 1 10day roaming pack
- 1 1day roaming pack

Now my bill says
- 2 10day roaming pack
- 2 1day roaming pack

So, this is completely incorrect and needs to be corrected. I've been using international roaming for many years now and this is the first time i'm seeing such incorrect billing.
Please correct the same and revise the bill accordingly.

I am facing a problem after updating my stb, stb is not working for the last 20 days, i called customer care several times but did not get a proper reply from there (Amarjot, simran, supriya, bhanumati, sangeeta, lalitha, kamini, lucky, and pranali) spoken to all the customer care people above, but they have not resolved my stb issue, they cut my call without giving me a solution. Told me to complain to consumer care.

My airtel internet bill is pending because there is family emergency, as my father is suffering from blood cancer, mom knee replacement is done some days ago, my husband suffering from tronchanteric bursitis. I am getting calls after every hour for airtel payment from different numbers, executive not talking propoerly & rudely, who gave them this right.

We have opted to switch from airtel postpaid to prepaid and since 12th, it’s been 5 days that the mobile numbers [protected], [protected] are not functioning. We have already reached out to the airtel centre in habsiguda hyderabad and there’s no progress. The salaries of the workers under our firm are blocked as to transfer them the salary we need the mobile activated as it gets the otp. We are using airtel since many years and is this the way you pay us back?? We didn’t expect this from airtel.

Sir

I month ago i applied for an airtel dongle. The customer care executive asked me to take a new sim connection inorder to get the connection. I waited for two weeks to hey the dongle but i haven't received anything. So i asked him to disconnect it. Now the airtel people are calling me and saying i have to pay 900 rupees as bill charge. I haven't used the sim

Hai is am airtel dth user since 5 years i didn't have any complaint till last month. From 7 august i lost signal last 2 days it automatically rectifyed but yesterday set up box suddenly stopped working please help me my customer i'd [protected] mob [protected] please any airtel company set up box available for purchase of my favorite so please replaced my dth settings setup box

Unable to recharge after post to prepaid on airtel on [protected], I have done post to pre on 2 numbers same day, one of the connection is active and recharged successfully another one is migrated to prepaid as well but cannot recharge, please call me on [protected] for more details. Chennai

I live in sanjan(396150) in valsad district.where i live there is only one point of network and internet is not working.i have done complaint but no action taken.i have 3 members airtel sim sometimes call also not going.from my house across 800 m maharashtra border starting.so many people in this area are facing the problem.so please do the needful and solve the problem as early as possible

I am using 4g hotspot. It is not getting connected in green signa, but gives mesg in wireless network connected and excellentl, only if it gives yellow signal it is getting connected. Green indicates 4g, yellow is 3g. It is also erratic, off and on every few seconds. Is the problem with the instrument or tower nearby. I went to the service center of airtel, chennai anna nagar. They told me to change the sim. I changed the sim few days ago, even then the same problem.

Cheated me after taking money for some offers which airtel promised and they cheated me.

I have recorded calls made to airtel customer care people.. And i can put as proof if required..

Now it is cancelled without resolution. I want either my money back or my infinity plan back.

Planning to complain at higher level and considering this as a starting..

Please call me for more...

Dear escalation team,

I am following up for last couple of weeks for upgrade of my standard set top box to hd set top box but i am not getting response from your side. This has been escalated several time from my end but airtel did not respond on that. I called customer care and talk to supervisor ms saranya venkatesan and mr. Godwin paul and they also gave same response that my ticket will be resolved in 24 hrs.

As on today, case is still pending and poor/no response from airtel.

I have been associated with airtel since 10 years now and regret to see such an absolute poor and redicolous response.

There is absolutely no follow up, no technician call from airtel for this simple case.

I am sorry to say but airtel has kept no option to me leaving and going to other service providers.

Please close this issue and i do not want any response now from your end.

Thank you.

Regards,
Aniket andelkar
+91 [protected]

Hi team,

Airtel prepaid customer are charging toll free number, as it mentioned toll free.. It should be free.. Please look into this at the earliest. I am not sure but i feel all toll free number should be free and my contact number is [protected].

This toll free number are free before jio came in, airtel want to take all public money... Please esalate

Interestingly there is no support from customer care & the assigned service engineers for simple request of a remote control to be replaced.
The engineer do not understand or read the request. They simply closed the request without any resolution.
Airtel cant even provide simple spares for quicker resolution where as the spares are not free...

I have been annoyed by this irresponsive customer care and engineer support. Going round and round and creating new tickets.
When i said i will now not pay for the remote and connect me to some authority they disconnected the call.

I need compensation for these harassment and a better resolution for me to continue using the service.

I am an airtel customer with authorised mobile number [protected]. My set up box is not working since yesterday. When asked ed the airtel engineer, the answer was to get complaint number from customer care and gve it to him for replacing the set box. But when i tried several times the customer care, there is no option for complaint to get complant number. They just gave balance and fooling after trying so many times.. Such irresponsible management are not acceptable from airtel giving inconvenience to lot of customers in spite of their prompt payment in time. There may be justification for blaming others in this regard. But i dare say it is the most inefficient mismanagement in the history of indian corporate. I have enough proofs even from own employees showing their helplessness. I am ready to reveal my details once help is guaranteed because even the customer care is not serious. It is very irritating to note that the so called customer care having some recorded voices which are not even clear with options seemed to be fooling. But the company cannot fool all people always and will result in consequence. Instead of reply by voice irrelevant responds were forwarded for each given authorized calls which is not at all acceptable. Strict action is expected as earliest in this regard.

Recently my 12 years old airtel number outgoing service stopped. They claim the documents are incomplete saying i have not submitted aadhar document. Immediately after i have submitted and it's been 2 weeks now still the service is not resumed. The airtel store employees are not sure about the procedure and not willing to resolve my issue immediately. Simply saying irrelevant resons. Villupuram airtel store near kpm super market.. Kindly help me get the service back asap..

Sir आपके मोदीनगर में जो एयरटेल कस्टमर केअर आफिस है वहाँ अगर प्रीपेड कस्टमर अपनी किसी समस्या को लेकर जाता है तो उसे ये कह के टरका दिया जाता है कि ये केवल पोस्टपेड का आफिस है अतः आप बताने की कृपा करें कि प्रीपेड कस्टमर अपनी कंप्लेंट कहाँ लेकर जाए

एयरटेल आफिस
ब्रह्मलोक काम्प्लेक्स दिल्ली मेरठ रोड मोदीनगर 201204

My friend is using airtel service but since last two months the balance is deducting .so, we complain to airtel care they are saying you sending an SMS but we didn't send an SMS even while in conservation b/w customer care the balance is deducted they given some numbers for which mobile SMS are sent to enquiry that numbers they are saying No. Even through airtel well expert in this type of frauds I saw these type of frauds three people's are facing like automatic deductions for calls