Airtel Complaints & Reviews

My name is Jamshad residing in Ajman-UAE fore more 15 months .
i was using Airtel sim from india . when i left to UAE on 13/05/2018 My Airtel SIm balance was 15 indian Rupees. Bu for 10 months i got messages but call was unable . But on 14/07/2019 My sim was completely deactivated what i will do- [i want that sim back )
please help me

Mob.[protected]alternate mob.[protected]
Mr. Ealias simon
Respected sir i am really cheated by airtel. I am unable to use this sim in indoor. Airtel assured me your landmark had excellent 3g 4g coverage. No worry about coverage. But after start using call and data services in home, i realized airtel not providing even a 2g coverage also.in home. I am really cheated by airtel. Not able to make or receive calls, unable to send an sms also in indoor. Big cheater in the world. I had mentioned several times to barti airtel regarding the issue. But the company not take any action for improving the coverage only 500mtrs distance from my home to nearest airtel tower.

I have an airtel number from past 12 years (Same number) and till airtel got merged with aircel last year around same time, i was not able to send any sms out since then. Worst case, if i want to port my number to other carrier, even that is not possible as all outgoing sms from airtel are not working. It gives a message "message not sent" and i checked sms service center number, changed at least half a dozen sims from airtel in last 1 yr and even gave my sms to airtel store service guys to place on their mobile and try sending sms. None of them helped to fix it. I now have a new habit of raising 1 complaint request with airtel every month and after it is gone to network engr and everyone else in that company, it gets closed without my consent and the problem still persists. I want to complaint against airtel for 1) not able to give sms outgoing service 2) not able to even switch to other carrier with same number (For this you need to send sms to 1900 with port which is what i have problem with.
Please help.

I did an upi transaction of rs 5000 from paytm payments bank (Ac no[protected] to my airtel payments bank (Ac no - [protected]) on 04/08/2019. Transaction id - [protected]. Thereafter i deposited rs 5000 once again to my airtel payments bank account on 05/08/2019. Total available balance should be 5000 + 5000 = 10000. The balance of rs 5000 which have deposited on 04/08/2019, is not updated till now. I want to get further details of the transaction of the dated 04/08/2019. Banking authority is not provide me satisfactory resolution.

Mobile number - [protected].
Gmail - subhro.1987. [protected]@gmail.com.

Sender transaction details-

Transaction id - s16190413
Transaction date - 04/08/2019
Time - 07:23 pm
Transaction amount - rs 5000/-
Transaction mode - upi
Sender upi address - [protected]@paytm
Sender name - subhra kanti dutta
Sender account number[protected]
Sender ifsc code - pytm0123456
Sender mobile number - [protected]

I switched my idea number to airtel for better service and network but i have come across worst service and network of airtel. Most of the time my caller complain me i keep my phone not reachable. So if you cant provide a better network then don’t convience customer that our network is best. We pay above 400 bucks but it is worthless. I m requesting to to get it solve as soon as possible

Airtel dth no. [protected]

Hi concern,

I have been used airtel digital TV since last three years and I was one of happy customer of airtel but my last 4 month experience with call centre representive was really frustrating .

The problem is I have requested to call centre to suspended my first connection multiple time and provide me best budget customize plan as after trai guidelines cost for the both was high to as expected though all the time it has been assured by customer care that my first connection has been stopped for one month and I have to pay only 233 rs for second one connection but I have not got any confirmation. Through sms or same was also not reflecting in airtel app.i failed to understand why such false commitment from such big and reputed brand even there was multiple outbound request call from airtel to resume the airtel service as above said plan which is 233 since I have made recharge amount of 233 rs as confirmed by airtel but result was same it there is no change and now I am very frustrating and helpless .

I am writing this with lot of anyone from airtel will adreess my complaint and resolve the issue .Request you to please resolve my issue at earliest else I will have no choice to buy new operator setup as I cannot afford high monthly rental at the same time I have to stop first connection and request you to please don't call me to give false communication as I am already tired with airtel and under the impression my mistake is only I am customer of airtel .

Sari kosis kar li but samasya ka samadhan nahi aur bhagwan k bharose chor diya ki kahi airtel walo ki nind khule air wo apne grahakon ko dhayan de .

Really. Frustrating

Airtel dth no. [protected]

I request for the new sim on 5/8/2019 and they gave me new sim, after 2 days still the sim was not activated and they said that my request has been rejected saying that info is mismatching which is not true as they didn't updated the details in their system when i bought hte sim for tha first time
On 7/8/2019 they gave another sim and that too was rejected agains quoting that the information provided was not matching.
The first tim proof provided was driving license this time same proof was provided but they rejected this time..
So i was left with no choice than to bought a new sim which was postpaid.. Now i have to pay around 600 for 4 months. Only after 4 months i will ve able to change my sim from postpaid to prepaid. So sir i want u to look into the matter bcoz they have not updated the information so how can it be my fault..

I am KEERTHI CHAND NARISETTY having MOBILE NUMBERS: [protected] AND [protected] . I made my first call to customer care at 12:20 pm on 1/8/2019 with [protected]. I have concerns about repeated calls from customer care([protected]) and I have asked the executives for the reason. They have not answered my question and without my confirmation they have activated DND SERVICE for the above mentioned numbers and at the same time they are blaming the me for THEIR mistake. Again they have deactivated DND service without my authorisation . i have received calls from the executives to my number from their personal numbers .they have not provided any information regarding what type of messages will be stopped. “PLEASE LISTEN TO THE CALLS OF I HAVE MADE”. The executives are very rude with ME especially at the end of conversation .I have spent nearly 4 hours on making calls to customer care, but their response is same regarding this issue. The executives told that you have to wait for 7 working days.

1.They have activated the DND service without my confirmation and why i have to wait for 7 working days to deactivate the service?

2.they are not solving customer problem and they are behaving in a rude manner.

3. i have concerns about safety of my data with these two numbers
4. obtaining my personal number and making calls to my number without my authorisation

I am being charged for calling 1860 series numbers in-spite of having a unlimited local and std calling plan and also acyivating rate cutter tarrif of inr 65/-.

After reaching out to airtel customer support i was told that these are special numbers and you will be charged inspite of having a unlimited calling plan or after activating a tarrif cutter plan.

My airtel number [protected] is 10-12 years old, when its network really best in performance. But from last 2 years its network is became worst. I complained so many times, every time i got answer from airtel cc team that network-connection/tower is under maintenance, and its till the time not fixed. The cc team have only default lines in answers as they were trained like that to make fool customer/public. Now a days, airtel sim is not able to connect any call or sms for bank otp or any message. Its recharge is also very costly on monthly basis. A middle class person bound to gave them money as in recharge whether sim network functioned or not. I faced this issue from last 2 yrs. And through out at delhi n other states. There is no a solution to airtel cc team/nodel officer - khan / management. Its my primary number and registered with banks / other websites for business. Nobody helping me out from this issue. Cc-121 not able to gave any solution, they don't know anything. Its really irritating.

I have a one year plan activated in my account (Id:[protected]) on july 25 2018. Ideally it's end date is around july 21 2019. With in this tenure, i have activated one month feature safe custody plan on may 9 and for that 30 rs deducted from my account and customer care person assured me that it will be extended in my plan. Sure to cyclone fani, i have activated it.

But due to delay in technician availability, after hundreds of followup, your escalation team has extended my plan for another 13 days till june 22. Then my plan validity has shown as sep7 2019.

But today, your cheating started, when i saw tv, i saw error code 4 for few channels and validity is showing aug 7. And 12 rs deducted from my account.

When i called customer care, they are saying me that in this plan, fsc can't be activated and your plan won't extend. And you will return me my 30 rs. And that 12rs deduction for activating a 333 ra plan without my concern, no message, no call, no email., nothing.

Seriously guys, you call yourself corporate. My 315 plan i have activated fsc just for 30rs because you assured me that plan will extend. Now i am thanking god that i had not listened to your customer care who suggested to activate for 3 months fsc in 100 odd bucks... Otherwise i will end up in a huge loss.

If fsc won't activate, how can 15 days extension provided. Finally i fed up with airtel. No more arguments. You guys are pathetic. Being a techie guy, if i am getting this trouble, i am understand for a common man how you guys are troubling them.

From now on, i am assuring that my relationship with airtel for 7 years is going to be over.

A letter written to airtel above.

I have faced problems regarding network and there are many network issues. I have complained many many times but they have not given any satisfactory answer and can't resolve network related problems. Everytime they asks for such rubbish questions that you should put your sim in slot 1, etc etc but not a single customer care executive can solve this problem. I facing this problem from many years but i can't get any kind of solution. Customer care executive always have same answers and they couldn't have a satisfactory answer. Also i facing problems related to call drop but airtel has no answer. I just want justice.

Hi,
I have 2 airtel numbers as part of My Family plan, I ported in 1 more number form Vodafone to Airtel. though, I added into the same family plan, it was not reflecting as one and it kept generating separate costly bill everytime. this was reported from the time this new number was ported in. Followed with Airtel stores, then customer care and then with Appellate office for more than 2-3 months. now when they did not complete the integration/add on number process, I held my payment due to which my numbers Outgoing is barred. I keep receiving automated calls stating the incoming will also be barred. Due to the need to be on-call support for my work, I initiated the payment from My Airtel app using Amazon pay, and this did not give me confirmation. even after repeated calls and sharing the transaction Numbers given from amazon to Airtel, they are yet to release my numbers. If I happen to loose my job due to incoming calls being barred, I hold Airtel responsible and will demand the compensation of my Job salary.
my number is [protected]

I can't even browse freely on chrome and also can't even play online football games using airtel network because of the redirection towards onr. Airtel.in/recnnf and i hate this thing it always appears on my screen whenever i tried to browse after recharging with an airtel data pack. This seems so disturbing and annoying as i cannot do whatever i want.

I was using postpaid family plan with 3 sim cards i complain to airtel customer care about the issue i was facing which was
1. I was never getting 4g network in all of 3 sim cards in different places
2. There was a continuous network problem in major places (My friends were calling me and they were getting "number is busy" which was a lie (I also checked my blocked contact list in which those number was not added in block list)
3. I did complain about this in 22nd june and they told me it will be resolved in next 1 week, i kept checking in airtel app in open complain tab and my case was on hold for 45 days (It was never resolved) then i went to airtel customer store and they gave me email id to complain with some screenshot of network tower and internet service i was getting (4g, 3g, e). So i did email on "nodalofficer. [protected]@in. Airtel.com" and they told me it will be resolved in a few days.

In the end, i plan to quite airtel after sending at least 5 emails because their reply was the same all the time rather than solving the problem.

They cheat me with a new plan and put my sim card on a new contract so now i cannot change network for at least 90 days.

Airtel sucks..

My airtel no. +[protected] is not able to receive sms from uae no. +[protected], however i am able to receive sms from other numbers including few from uae.
With regards to the same, i checked with the uae service provided 'etisalat' and they confirmed that the sms is being sent from there network and receiving network "airtel' needs to troubleshoot.

Though i have tried multiple smsm, the latest one was sent at...

Dear sir,
My self naresh goswami and mobile no. Is [protected]. This connection provided under poatpaid cug connection of vardhaman group of industries.
I have port my sim to airtel postpaid to prepaid by submitted all dues and by otp verification.
And my sim finally convert in prepaid.
But now issue is this, that at my sim no any frc recharge success from last 10 days after also swapping my sim in prepaid. And so many calling and complaining to customer care and supervisor.
I am wandering here to there. So now i required your urgent help.

Please help...

Thank
Naresh goswami

I'm having internet issues with my network provider, airtel for last 1 year. I've contacted them several times on different platforms like twitter, customer care etc. But i've not gotten proper assistance. They always asks me for time but they never gets back to me and they keeps sending me a link which shows that network quality in my area (Peshwa road, gole market, new delhi - 110001) is excellent, that in reality is not true. Recently, i've recharged my phn no. With rs 169 monthly pack but i'm not able to use it. So, request you to look into the matter as soon as possible and help me getting my money back.

I applied for broadband disconnection in february 2019. I received 2 confirmation calls from the airtel team and was said the connection would be cut in next 1 month.
But nothing happened. Then again i raised a request in june end (Or july 1st week) and i again got around 6-7 confirmation calls for disconnection each time being assured that connection would be cut and won't be receiving any further calls.
And now in august 1st week i have received a bill of inr 400, don't know how and why. And i wasn't using the broadband from march and didn't receive and bills too but now have got one and for nothing.

Our connection has been deactivated by the airtel without the consent of desired of regards authority... Our consumer id is [protected], stb id-[protected], view card number[protected].. We have complained about our dth connection several times to customer care. But didn't get positive response and delayed our complaint for number of days.
Kindly activate our account as soon as possible.