Airtel Complaints & Reviews

Address: Rangareddy, Andhra Pradesh, 500035

Hi,

Bad network service

I am residing in hyderabad at saroornagar and facing network issues from past 5 months. The signals strength is barely 1 or 2 points inside the home there is no such situation when we have full network.

When we call to ur customer number, it says “welcome to fastest network” which is totally untrue now. This is not acceptable from a firm like you.

I have called to customer care number of times but no use they keep on saying that issue vl get resolved. I hope this network issue will get resolved soon else i vl port back to other operator. Also i file a complaint against you for providing such bad service and saying welcome to fastest network.

Pathetic service 4 users are using at my home please install and update the network every time i have to go on road to call someone or to use some data i missed many of business meeting calls this is not acceptable.

Thanx & regards,
Pandu makney,
Ph no [protected].

Airtel customer support has been notified about the posted complaint.

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Address: House no. 356 Street no. 8 radhey shyam colony phase 1 muradnagar ghaziabad, Ghaziabad, Uttar Pradesh

I m using airtel from about 6 months. In starting the speed was quite good but these days it is not working properly. In my house the networks are very low. Even social sites are not loading. I have to switch aeroplane mode many times to retain some speed but after sometime it becomes really very slow. I also face too much problems while playing online games like pubg clash of clans and any other game. I always noticed that networks becomes very very low in my house or when i open my game. I have complained to customer care executive. He shows that he is supporting me but do not take this seriously. Always tell me same tricks to improve my speed but they are not doing anything in improving themselves. I m very annoyed of them. Please help me otherwise I have to switch to another networks

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This company do not let customers know the data balance of add on pack. It only shows data balance for unlimited pack.
This is total misguide to the customer.
Because of this customer does not get any idea about usage and remaining balance from its add on data pack and could not know whether he/she should make complaint to company whenever he is not getting internet data service because he/she is totally unaware whether their data balance has finished or it is bad internet service.

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Address: Amarprakash royal castle, Chennai, Tamil Nadu, 600044

Airtel dth in chennai is not offering channels i have selected and instead pushes their channels so that the amount we pay is exhausted faster than they are expected.
2. Till recently they pushed christian religious channels into my package without my selection or permission and when threatened with legal action only they removed it. I know that they do this to many customers.
3. Even today they refused to change the package as per my selection and when asked for the explanation they disconnected the call and it is very rude to a customer.

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Address: Karimnagar, Andhra Pradesh, 505001

I'm unable to connect to 4g network in my area.with this network its hard to send a whatsapp message atleast.
Every time I should call to someone for network so that it changes from 2g to 4g and that will last for 30seconds hardly.
I have called to customer care, after 3min due to improper signal the call has ended.
There is no response from ur customer care.Im really fed up with ur service.Sometimes Im not even able to attend the calls.
Try to solve my issue ASAP

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Address: C-4 BLOCK, NO :44, 1ST FLOOR, TNHB COLONY,, PONDICHERRY SALAI, KUMARAN NAGAR, SHOLINGANALLUR, Chennai, Tamil Nadu, 600119

I have visited airtel showroom multiple time to change my corporate number to personal since I relieved the company .

The sim in karnataka circle when I visited sholinganallur tamil Nadu branch airtel customer care they asked for HR letter and documents then I went to Bangalore and took details from HR and came back . Then they told since the sim is in karnataka circle go to Bangalore and raise request.

Then I travelled to Bangalore and went to indira nagar customer care and submitted the docs they told the HR letter date should be with 10 days gap . So again I went to HR and took new letter and submitted. I got an sim and a below message.

"Hello! Reference no. 90312085 for your Airtel Mobile has been registered on 13-MAY-2019 17:02. The same will be closed in next 3 days. For status update, SMS SR (ref. no.) to 121"

They told in 4days it will get changed.

Now after 3 months still the name change is not done and also they ask me to submit the HR letter and document again .

I need a solution my ex corporate is not ready to give any more letter they told they will deactivate the sim by tomorrow.

I'm helpless I'm a business person change in number will result in losing many contact .

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I used Airtel number 99441***** more than 8 years.
I traveled to abroad and not able use 3 month. Try to use on 26/07/2019 and it's de-activated..send mail to customer care on 26/07/2019 and they replyed It's de-activated 8/06/2019.and asked my details to activate. But 30/07/2019 it's activated to new customer.
I called customer care and they 90 days inactive so we given to new customer.

I am not understand .how they can give existing customers number to new customer.

I need my number. But airlel not giving which I used 8 years.

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Address: Chennai, Tamil Nadu, 600119

I have been charged extra billing hidden. No response from customer care. They put on hold and cut the call. No update .

Additional bill in the name of one time charge usage charge etc.

1184 + 280 = 1464rs.

I need final solution now.

I'm facing this very frequently with my friends too. If the same is not getting resolved let me close all the airtel in my network of 150 peoples.

Awaiting for your positive feedback.

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Address: 841405

My postpaid plan automatically changed without any prior information and without my interest. Now current plan facilities also has not been provided after regular follow ups since one month. I was using 799 plan on my postpaid number with two add on connection free, that has changed without my request to costly plan 999 in which three add on connection available as free, but my regular followup to add my 3rd add on number, not added till date extra bill charged to me.

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Address: East Khasi Hills, Meghalaya

I am not able to use the internet service of airtel at my place i have called the costumer care time and again but they all say different things and i am not able to use net inside my house it's been 4 days so far and i haven't used the net. It was said by some costumer care specialist and i quote it it's a technical problem from our side. Then they should compensate me for not providing the services.

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Address: 632602

Complaint:

My sister Airtel number +91 9789xxxxxx using for last 8 years a week back she doesn't get signal says emergency call only . Four days back when I called his number someone picking the call. Saying that he bought the number two days back.

Then I went to nearest Airtel center and reported this they have raised a complaint . And I have send email regarding this complaints

On 27 July 2019 when I called Airtel customer care and reported this complaint . They said due to no incoming / outgoing / recharge for last 6 months so they block and re distributed the number.. but at the time we complaints the unlimited one month plan as expired on 17 July 2019 only a week after disconnection. And I replied with screen shots of recharge incoming and outgoing calls to [protected]@Airtel.in

On the next call to customer care regarding this complaint and proof on 27 July 2019 at 11 am they said someone raised damage request from our side because of that they redestributed . One thing I asked is how without existing user proff sim damage is evaluated... How this sim damage request is accepted when existing sim is registered for a person in Vellore. To the same damage number to the person some where ..

After some conversation they replied..they have send a complient to the showroom who distributed the Sim and they said you will surely get the reply call on 29 July 2019...

I waited a whole day ..I didn't got any call/mail/message regarding this ..so today 30 July 2019 called to customer care about this.

First person who took the call said they they don't have old proof person(my sister) record in their database for that number.. and again I revised long story what happens with them on 27 July 2019.. and then they transferred call to different person ..

That person again I recalled long story what happen from this conversation.. and they said. They will raise a complaint with Airtel store who redistribute the number.

And again I said what about the complaint raised on 27 July 2019..

They said there is no complaint like that..and then they replied. They will surely come up with this in 48 hours (2 days)

I don't what happening with Airtel with their customer support, their system and records...

Airtel customer support has been notified about the posted complaint.

Jul 30, 2019

Updated by Poovarasan Vasudevan Complaint:

My sister Airtel number +91 9789xxxxxx using for last 8 years a week back she doesn't get signal says emergency call only . Four days back when I called his number someone picking the call. Saying that he bought the number two days back.

Then I went to nearest Airtel center and reported this they have raised a complaint . And I have send email regarding this complaints

On 27 July 2019 when I called Airtel customer care and reported this complaint . They said due to no incoming / outgoing / recharge for last 6 months so they block and re distributed the number.. but at the time we complaints the unlimited one month plan as expired on 17 July 2019 only a week after disconnection. And I replied with screen shots of recharge incoming and outgoing calls to [protected]@Airtel.in

On the next call to customer care regarding this complaint and proof on 27 July 2019 at 11 am they said someone raised damage request from our side because of that they redestributed . One thing I asked is how without existing user proff sim damage is evaluated... How this sim damage request is accepted when existing sim is registered for a person in Vellore. To the same damage number to the person some where ..

After some conversation they replied..they have send a complient to the showroom who distributed the Sim and they said you will surely get the reply call on 29 July 2019...

I waited a whole day ..I didn't got any call/mail/message regarding this ..so today 30 July 2019 called to customer care about this.

First person who took the call said they they don't have old proof person(my sister) record in their database for that number.. and again I revised long story what happens with them on 27 July 2019.. and then they transferred call to different person ..

That person again I recalled long story what happen from this conversation.. and they said. They will raise a complaint with Airtel store who redistribute the number.

And again I said what about the complaint raised on 27 July 2019..

They said there is no complaint like that..and then they replied. They will surely come up with this in 48 hours (2 days)

I don't what happening with Airtel with their customer support, their system and records...

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Address: 201005

Seven days before i installed airtel broad connection after paying one year advance rental Rs 9617/- . Very next day i complaint regarding frequent fluctuations in data speed and land line was not working. On 26/07/19 i received email stating 50 % data consumed on 27/07/19 i contacted customer care they said 75% data used and confirmed i am downloading data from 5am till 12am daily means we are sleeping only five hours a day and not going to office only using internet. again i emailed stating please resolve issue else disconnect my connection. Today i received email saying Airtel is disconnecting my connection and as per there process they will not refund my money. Means my Rs 9617/- lost in seven days.
Please help.
Airtel Broadband ID[protected]_dsl.

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Address: Virupaksha Krupa Building, P B Road, Vidyanagar, Hubli - 580021, Opposite KIMS, Dharwad, Karnataka, 580021

Website: www.airtel.in

I have lost my sim, so i gone to airtel store for duplicate sim on 29th july to airtel store vidyanagar hubli, they have issued new duplicate sim for mobile number [protected], they have assured me on 29th july that it will activate in 4 hours, but its been two days, sim didn't get activated i have called them and they again assured me that it will activate by today evening. So far they didn;t responded. Due to this delay, it costed me losses i didn't expected this from airtel and airtel store. These kind of service is pathetic and disgusting. I am sure that you will solve the issue as soon as possible.

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Address: Channi Himmat, Jammu, 180012

Dear Sir,
I was recharge on the Airtel Mobile Number [protected] on dated 17.6.19 through Net Banking of ICICI Bank Account Number[protected], but it has not been recharged and my amount has been deducted.

The next day on 18.06.2019, the same number was recharged through net banking of SBI Bank vide account no. [protected], the same problem, recharged not done and the amount of my account was deducted.

I complained to the bank that amount should refund my account. The bank has responded with a request that you have given money to Airtel.

I am calling to customer care many time, but their is no positive response.

you are requested kindly look into the matter and refund my amount.

Transaction no. of SBI to airtel is [protected]

regards,
Rakesh Kumar
mail id : [protected]@gmail.com
PH: [protected]

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Address: H-6, Sec 63,, Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear concern,

My data/internet usage related issue is still pending, i am using internet on other prepaid connection @200/month, while i have airtel postpaid connection and i am paying near about inr 450/month to airtel for voice and data services but i am availing only voice service since i ported in airtel. As airtel made an offer to me to to provide uninterrupted service at all but now i realized that airtel is faild to fulfill their commitment.
So my question to airtel is that, why i must pay you full bill to airtel? While i am not able to use your data service, for this i am paying 200/month to other provider (Prepaid connection).

How much time will you take to resolve the issue.

Please give deduction of inr200/month in my bill till then this issue not resolved completely. I am not interested to pay you extra money for that services which are i am not using on your network.
My first bill genetared of inr 571.00 and i have made full payment, adjust inr 200.00 in next/current bill.

Airtel customer support has been notified about the posted complaint.

Aug 01, 2019

Updated by Neelkant Singh No one contactos me.

Aug 20, 2019

Updated by Neelkant Singh Issue is still pending. What are you guys doing.?

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A

Ansh thakur07

from Mumbai, Maharashtra

Jul 30, 2019

+1

Dear sir,
I place a order for airtel dth set of box online . payment already done but after 2 days m not receive the set of box. no installation after 2 days no information receive about the se of box .the service is very poor before the installation.so please I want to cancel my order

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V

vishal pethkar

from Malegaon, Maharashtra

Jul 30, 2019

+1

I have made recharge of rs129 on mobile number [protected] on dated 19.07.2019. recharge successful but benifits not received.

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K

kiran khemkar

from Bengaluru, Karnataka

Jul 30, 2019

+1

My Airtel prepaid sim is not working when ever I go out of Karnataka circle for roaming.

Facing bad response from customer care as well.

Airtel can u give a solution as I am a frequent traveller.

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Address: Hyderabad, Andhra Pradesh, 500034

Hello,

It has come to my notice that the outstanding amount my airtel number is nearly 3500 and my plan is infinity family plan 499/- and i would like to inform you that everything is unlimited such as outgoing calls, sms service, and the internet.

1. How can you ppl charge extra for the unlimited plan?
2. If my credit limit is of 1000/- how can be the bill of 3500/-?
3. If sms services is chargeable, why don't you people said it while taking the connection?

Apart from this, in order to get clear information about the bill i have reached the airtel store, your staff keep telling the same thing again and again.

I am ready to pay for monthly bill amount i. E of 499 + taxes applicable

Kindly treat the issue on priority basis and do the needfull

Regards
Abhisekh jullapally
[protected]

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Address: India, Rangareddy, Andhra Pradesh, 500079

Dear all,

I have been using Postpaid connection with number [protected] for the past 10 years. I have paid money even during my stay in other country for more than 3 years out of the 10 yrs o[censored]sage.

Of late, from past 4 months, I am going through miserable experience with the Airtel connectivity at my home. Not only at home even when go outside, the connectivity is not fair. It is so pathetic that every call coming to this number has to be disconnected and call the incoming number using a different phone with Jio or BSNL sim. It is a loss of time, cost as well. Due to poor connectivity, I am not able to use the mobile data also. I have forgone almost 500GB data un used earlier. Now again I have almost 500 GB accumulated.

Is this is not an indirect way of cheating customers?. Taking money and do not let the customer to use the services. In fact, more than the loss of money, it gives a terrible mental agony at times when there is an emergency call and no other means readily available.

This problem is not just to me. Many of my freind and collegues all are complaining the same.
What really went wrong with the AIRTEL efficiency. Why the Govt of India or TRAI is not taking up the issues on a serious note.

The stringent regulations that TRAI has put in to place earlier seems to be weakened of late.

These days the marketing calls are coming with number that can not be identifies as earlier.. calls starting with 911... use to be marketing calls and people easily avoid taking those calls. why there is slip in the rules implementation.
For the past 10 years at an average of Rs 600+ per month paid by me to Airtel (Rs72000).

Over all the Airtel service is really falling down.

Regards,

Gujjari Nagabhushanam

Airtel customer support has been notified about the posted complaint.

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G

gopi.m naidu

from Chennai, Tamil Nadu

Jul 30, 2019

Sir am very disappointed from oneairtel wesite and blocking my internet browsing with error airtel app website .with every renewal data recharge suddenly entering between browsing and blocked for airtel one cofirm with error app airtel website.
I sent sms also but they are ignored and continued disturbed.

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D

Danish Beg

from Mumbai, Maharashtra

Jul 30, 2019

Not sending sms and not receiving ups code

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S

sahil99

from Harda, Madhya Pradesh

Jul 30, 2019

Last monday i went to airtel store for e mailupdate
but its been a week my e mail has not been updated
i have provided them the documents and mailed also talked with customer care
but there is no respone .. verypppr service they dont know the valve of customer and time

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Address: 2-1;Bellamkonda, 522411

Respected airtel management.

Sir, i got lot of wrong calls and missed calls to my airtel number. Please send me the incoming and outgoing calls list of my number for the last year (2019- may to 2019- july) months. Please send me the calls list of my number to my mail id as early as possible.
My airtel prepaid account number is : [protected]
My email id is: [protected]@gmail.com
Thanking you sir.
Yours...

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Address: Toripakam

Hi this is Anandavel from Chennai. I was registered to get a landline for a shop. Which is to be 499 RS plan. But the installation was not done properly. Then after few days they came and activated on because of our request as there was a bill generated with out the installation. So then they came for installation. Where they activated RS 999 plan. Which was not asked by us. Now they are telling it is sent to me by sms, which was not noticed by me. Now I asked for wavier on 999 to 499 bill. Then to change the plan to 499. But calling me and use unprofessional words from [protected].

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A

Asha Temak

from Jabalpur, Madhya Pradesh

Jul 30, 2019

Land line phone[protected] is not working but WiFi working please solve immediately as phone is dead quite few days

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Asha Temak's reply, Jul 22, 2019

Landline WiFi phone 0755-4293397 is totally dead please solve immediately

H

Harish reddy sudini

from Hyderabad, Telangana

Jul 30, 2019

Hi sir,
I am s Harish Reddy, from injapur, Durganagar colony, Durga homes, pincode:, 501510.
I am using Airtel postpaid since 4years, I am facing data problem, my mobile no/[protected]

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A

Asha Temak

from Jabalpur, Madhya Pradesh

Jul 30, 2019

Land line phone[protected] is not working but WiFi working please solve immediately as phone is dead quite few days

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T

Twinkle Varshney

from Delhi, Delhi

Jul 30, 2019

My number has been block by airtel they given me limit on my number for 20 sms and 20 call pr day . So i request you to deactivate my number limit call and msg

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M

Manish19pandey1999

from Mumbai, Maharashtra

Jul 30, 2019

As i'm using Airtel prepaid SimCard from 6 Years from last 3 months i'm not getting the signal inside my Home so please do clear my issue as v three persons are using airtel in same home it as became a big issues with our relative, so please try resolve this issue as soon as possible

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Address: Bodakdev, Ahmedabad, Gujarat, 380059

I've ported my no.[[protected]] from tata docomo to airtel and i've also inserted new sim but verification call to 59059 is not connecting. Every time i try to call at 59059 it automatically disconnects and also i'm unable to do any calls or messages to my number, my earlier tata docomo no. Has become inactve since 25th jul morning. I have contacted to airtel store & customer care both are unable to resolve the issue. "we have forwarded your complaint to next level" is the reply i am getting from every where.
I have "only this one contact no." with me. Which is inactive since last 6 days.
You may contact me @ [protected] (My colleague).

Very frustrated and disappointed with this kind of service.
I couldn't believe how airtel is so weak in customer service.

Airtel customer support has been notified about the posted complaint.

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A

Amir Hamid Khan

from Samba, Jammu and Kashmir

Jul 30, 2019

Dear Airtel Team,

We are facing internet flapping issue from last 2 months. Not able to browse anything as we do before. We are facing bad experience now. Its annoying us. Please help us asap.

Lat/ long ::::: 34.092597, 74.821525

Thanks and Regards,

Amir Haimd Khan
[protected]

Airtel Complaints & Reviews

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Airtel reviews & complaints page 481

network issue (unable to call or use data)

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I m complaining about my slow internet speed

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about hiding information of data balance from customer

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dth service

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worst network in my area

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change of name from corporate to personal airtel carelessness

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my number given to another customer

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excess billing if 1184

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postpaid plan auto change and service not provided

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internet not working inside the house

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phone number re distributed

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technical issue (never go with advance rental plan)

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activation of sim delay

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regarding deduction

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not able to use data service/internet from 8th of june when I port in into airtel

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excess charges on mobile connection

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postpaid connection - poor connectivity

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outgoing call statement

unmentioned plan activated

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airtel sim activation - teel verification failed

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