Airtel Complaints & Reviews

My sisters' number is of mp/cg circle. When she came to bangalore 3 weeks back, sim went to out of network coverage. We contacted customer support 2 times but didn't receive any help as they just said it will be working within few days. Then we visited to airtel outlet which is in itpl, bangalore on 25th july, they have given another sim and said it will be working within 4 hrs but it didn't started working after one day so again i visited there and there said sorry, now it will be activated in 4 hrs and now today it's 29th july, neither old sim working nor the new sim get activated and when again i visited the same outlet they said number not get activated bcoz of father's name mismatch and also they told that someone might have typed it by mistake and now it will take another 7 working days if i would provide them some docs.

So what's is our fault here? Which kind of service airtel started providing?
We got fed up with this worst service

Sir.

Myself A Vijay Kumar

I am facing very bad experience with the Airtel Broad band customer care team.

I have joined in new office which is very near to my own house. So I have shifting to their from present location. So I asked Airtel Customer care executive to disconnect the broad band internet connection because my 12 months plan is going to exhaust.

immediately the executive asked the reason why I am going to disconnect the connection.

I explained him saying that I am shifting to new location which is at address
House no 4-96, Rajireddy colony, Dammaiguda, 500083 Pin Code. and also building construction work is in under progress and it will takes another 3months of time to finish the construction. in this condition I am unable to use internet over their.

the customer care executive him self convinced to take safe custardy option for 3 months and the connection shifting request after 3moths. to do these process and 12months plan, from reconnection date to 12 months, they asked to pay 3976/- Indian rupees.

I asked him to check for the connection possibilities at new location and also for 40mbps speed. and he confirmed me both connection and net speed 40mbps.

after taking confirmation from Airtel customer care executive I have paid the amount.

After 2.5 months I have called for a re-connection they said it will be connected on 13 Saturday July 2019, I am waiting for it . now the customer executive called and said that there is no connection possibilities in your new location, and they are forcing me to confirm the disconnection request.

I have browsed in online about Airtel broadband connections in my new location and it is their beside my colony (PS Rao Nager 500083 pin code )which is next to my lane.

Immediately called to customer care and asked to connect it. But they are regretting for it. Because they did something wrong past communication with customer care.


Please look into it for good relationship with customers. ( lot of conversations are also their with customer care from last MAY 2019 please check)

I have paid amount in advance on 29 MAY 2019 of Indian Rupees RS 3967/- without using any service from Airtel Broadband.and Airtel is confirmed that in phone call with customer care executive 3976/- Rs full amount will be Refunded in 45days these conversation is happened on 16th July 2019.

now every day they are calling and saying that they will pay only balance excess amount of Rs. 1722.28/-. which is not correct. without providing connection and service to customer, they are deducting the amount which I have paid in advance. they are simply creating problems to customers. and delaying refund amount.

Thanks and regards
A Vijay Kumar.
Ph.[protected]

My broadband number is[protected].
I have been facing the issue with internet from past 30 days. I am not able use the internet and nobody is responding.
I have called customer care multiple times and every time the same response that they will resolve this issue in 24 hrs of time.
The service guys don't pick my calls. I have paid for 6 months and till now used only for 1 month.

Dear sir

This is with regard to my dth (Mobile number [protected]) which had not been working for almost 10 days. I am not able to get the channels which i had paid for. I am getting a message that due to bad weather. I wish to sate that my neighbors are getting the channels. How come i am not getting the channels. I made several complaints but till now it has not been rectified. The latest complaint i made was on 28 jul and i was told that the complaint will be rectified and the technician would come and i need not pay any money as the fault is from your side. To my surprise i was stunned to witness the behaviour of your technician mr parthiban on the phone. He used such indecent words and said nothing will be done until the money is paid. I told him this is what your staff had told me on the phone of not paying any money to the technician. He used abuse language. I have never witnessed such unruly behaviour. If i could witness this behaviour from you staff. Can you imagine will be our fate if he is allowed in the house. I have been getting good service from your broad band staff when they come and rectify a fault

I hope you will depute respectable staff when they come and attend to our problems

Thanking you

Regards
David

At 12:00 to 12:30 on 29 july 2019 i visited airtel store near brindavan garden at chungi faizabad i visited for issue new sim but there were two person one lady and one male petson the male person said me to sit down and ask me later but after sometime the female told me something wrong and the other person also supported him and did miss behave with me so i got out from there you can also check it cctv recording to verify.

Dear sir,
Dear sir,
I wanted to recharge rs 597 in the mobile number of my relative at airtel number[protected]... But its mistakenly it has gone to another number[protected]... The transaction was done through icici mobile app... From my account number[protected] of icici bank..
Transaction id-[protected]

I would request you to reverse the money (Rs 597 of 168 days unlimited plan)... And recharge at this number - [protected]...

Waiting for your cooperation.. Please take action as soon as possible..
Wrong recharge
Wrong number - [protected]
Amount of recharge done - rs 597 (Unlimited 168 days plan)
Tracsaction id - [protected]
Right number - [protected]

Please sir recharge my correct number..

I have subscribe for airtel call manager and downloaded the acm app. I have been charged from last three days for the subscription @1re/ day but still when i open the app its not working and it say click and pay to subscribe where i have already paid subscription fee. Kindly let me know how to resolve this issue or otherwise stop charging me for the subscription and return back the amount that has already been charged...

Stray dogs are in large numbers and citizen face many problems such as attacking of dogs leads to an accident near main roads night shifts, children and elderly person lose their sleep due to dogs barking, etc so this article provides the format how to write a complaint letter formally to the competent authority.

Anuj kashyap
2400/60 friends colony chander nagar near chintapurni mata mandir ludhiana [protected]

Sir, i have done recharge of 40 and 35 consecutively on my mo. No. [protected] to restart the incoming outgoing facility. Till now i didn't get any msg from service, otp and i am facing problem to communicate with customer care also. Please resolve my issue as soon as possible. Because this is my important mobile number connect with aadhar. So i am unable to get any important message /otp to move forward in any process.

I have 3 multi-connections of airtel digital tv for the same account [protected]. The 1st connection is a airtel internet tv and the performance of the box is very poor. I asked for disconnection and replacement of a normal hd stb in lieu of the android stb, but airtel refused to do so. However, airtel suggested to suspend the first connection and go for a 4th connection with normal hd stb. The new hd stb also lacked with optical port and requested airtel to replace the stb and provide a stb with optical fiber port. Airtel also refused to do that. Now i am asking to disconnect my 4th connection, return the cpe and refund the amount but still airtel is refusing to do it. Airtel is refusing for all kind of helps and they want to run the business in their own interests. I need to know if i am not satisfied with the service of dth provider, then why should i own that stb which becomes a liability for me.

Getting extremely poor 4g signal coverage (-120 to -110 dbm) indoors barely 500m away from tower, there's like 1-2 buildings in between - that's all. Download speeds fluctuate a lot (Ranging from 0.5 megabits/s to 3 megabits/s). Upload speeds are completely garbage - don't even get 0.1 megabits/s on uploads. Signal drops to zero are very frequent.

Desirable resolution - install some boosters or something similar such that we can get better signal on other side of the campus. It's a shame that a top ranked nit is one of the worst when it comes to internet connectivity and quality.

I've taken airtel secure plan which covers handset damage. On 4th jul 2019 my phone got damaged and i claimed for the insurance. After a 2 days of continuous email and call struggle they contacted me. After verification of all the documents they took the phone for repair. After few days, i was informed via email (And later call) that my phone is a case of beyond economic repair (Ber) and that i'll be given cash benefit an approved amount of inr 4500 (Coverage is 5000 minus 500 charges). The email also shows that invoice value of my phone is inr 9000 (Hence the market value and therefore the coverage amount of inr 5000). Also damaged handset will be retained by the insurance company.
But in reality cost of my phone is inr 17, 900 (Actual invoice). The company, after many email and phone, is not responding to the error and when i could talk to one of the representatives, they agreed that it is there system's fault and she will get back to me after checking with seniors. I never received any clarification for this error on their part.
I request you to please resolve the issue and i should be given claim amount based on the actual invoice value which is inr 17, 900 instead of the incorrect invoice value (Inr 9000) registered in their system.
The alternative resolution i request is that the phone should be completely repaired by authorized service center and given back to me in lieu of all the mental stress i've gone for this.

Other details
Service request no. 4381604

Why can't i send message from my mobile even with sufficient balance available
My airtel sim has sufficient balance to send the sms but i can't able to send any message from my number
How to check whether sms service on my number is enabled or blocked
If it is in blocked condition how to take it back to enable position
How can i slove this problem?

Really it’s totally a worst experience by availing airtel connection. Completely dissatisfied and disappointed.
Airtel customercare is providing wrong assurance to get more customers..
I am a victim of such real case. Since 2years my network issue complaint is still open and given a false assurance of life time discount of rs. 100/- but not providing

Hey,
My airtel mobile number is [protected]. I have always choose prepaid plans over postpaid. My last month prepaid recharge was for ₹199 and for no good reason i have to pay ₹1709 because my number has been changed to postpaid without my notice. Now the airtel company is calling me again and again to pay my bill or they will retrieve my services.

I have subcribed airtel dth connection on about october 2018 by paying one year advance rental to airtel. My airtel dth customer id is [protected].
Reference to trai guideline, it has been assured that the customer who paid advance rental, can avail beneifits of the same till it was originally valid.
But now all of a sudden airtel has stopped broadcasting all the assured channels to my subscription.
I have made complaint (Complaing number:[protected] with airtel dth service regarding this issue but giving reson of trai guideline they replied that the activated package is now stopped. I have trusted airtel and paid them advance rental for enjoying hassel free subscription, but eventhough facing the problem.
This is a cheating with me and clear dishonour of trai guidelines. I request to intervene and safegaurd my interrest.

I have airtel network issue and even after complaining from past 1 and a half year no resolution yet. I have keep on following up on them. Even after tweeting only one response i receive that i should wait work is in progress. From past 1 and half year work is in progress. I need a strong action against airtel. When someone calls me when i am at home they get a response saying that my mobile is switched off. And i get a 2g internet at my home. I have to go out and use if i need to use internet.

I had protected my device through airtel handset protection scheme. My device got damged accidentally. I raised the claim and you have rejected the claim saying that the purchaser name and claimant name are not matching. Just you inform you that during registration of my device i uploaded the same documents but you didn't tell me that names are not matching so it's a not possible to protect the device with us. When it was damged, you are giving me this rubbish excuse. This is not acceptable to me. You have to process for repairing the device.

On 22nd july i submitted a application to change my existing airtel number [protected] from postpaid to prepaid. It was completed on 22nd night and i made a recharge of 169 on 23rd july. But since then i couldn't able to use internet on my mobile. I could make outgoing call and can receive incoming call. Sms functionality is fine. I am not getting any 4g or 3g connection in my mobile. Only 2g connection is active.

I went to a airtel store and they said that all profiles and settings are good. They raised one ritm request to resolve the issue. Ritm number is ritm1963294.

Could you please look into this request urgently so that i am able to use internet soon.

This is regarding the airtel dth customer id [protected]. I got the connection installed in march 2019 and there is some problem that comes up every single month.

After three months of installation, the set-top box stopped working. I had filed a complaint regarding the same on 23rd july and i was told that the technician will visit by 11:00 am on 24th july 2019. The job was assigned to the technician named mr. Ashok with the contact details as +91-[protected]. He gave me a call on 24th july at around 10 in the morning and enquired about the address. He did not come by 1:00 pm so i called him back and he told me that he will visit in 30 minutes. At 4 again i called him up and got the same response and again at around 6. He never turned up on that day. He came on 25th july 2019 and replaced the set-top box saying that the channels will get activated in 24 hours max. That again did not happen and the error code 14 kept on displaying on the tv saying that the view card was not properly inserted. The technician came after 40 hours and does this. He did not even know how to insert the view card properly. I called up airtel and filed a complaint regarding the engineer with the reference number as 92110346.

Now, on 26th july i called up airtel in the morning and explained the entire situation to the customer service specialist. I got the call re-directed to a senior supervisor and was assured that the technician will come by 6:00 pm the same day. After waiting till 6:30, i again called up airtel and spoke with a senior supervisor named mr. Utkarsh. He assured me that the senior technician will visit between 10-11 am on 27th july and if that does not happen i can go ahead and file a complaint against mr. Utkarsh. So, i am still waiting on the technician. I have called up airtel customer care again and have been told by a senior supervisor that the technician will come by 4:30 pm today.

I need to file a complaint against the technician, mr. Ashok who had replaced the set-top box and against mr, utkarsh, senior supervisor at airtel. I spend almost 1-2 hours daily tracking these requests and wasting my time and energy. Three months with a new connection and more than 3 complaints i have filed regarding the connection issues, customer service issues, set-top box issue, and now the view card issue.

What kind of service is airtel offering? I need customer service forums to look into this matter and take actions. I need compensation for all the time, effort, money, and energy that i have invested and wasted.