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Airtel Complaints & Reviews

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Updated: Sep 19, 2026

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Ph: +91 [protected]

I subscribed and utilised 1 day international roaming pack on 15th sep 2019 for rs.649. After that day, the pack got auto subscribed without any warning message and they charged 10000 as bill for the month, which is enormous. I never used even a second of the pack benefits after 15th september. Hence, it would be unjustifiable to charge such a huge amount, which will make customer losing trust on airtel.

As per the terms and conditions, the charge should be started from the first usage. You are treating each day as a new pack and charging, then you should have considered the usage term in each day as well. Kindly remove such huge charges, which is unbearable for me to pay considering the genuinity of non usage.
Pity thing is, 30 day pack will charge me 3500 and non usage for 13 days costed me 10000. Kindly resolve this.

Hoping a positive reply.

Regards,
Rakesh.

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Address: 28th main , 5th cross, Kuvempunagara, BTM stage 2, 560076

Hello... I ordered for new airtel broadband connection, selected 100mbps plan and paid installation fee. While installing they stated max speed is 24 mbps in our area which was a dealbreaker for me so i had to cancel the request. I was expecting a mail or text from them about confirmation but haven’t received any kind of that sort and i don’t know how to track my request.
Please help in getting the refund

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Hi, i have been using airtel sim for more than 13 plus years. Since yesterday i'm unable to make or receive calls and messages although i have enough balance. My mobile number is [protected].

Upon checking with the service team their answer was, as their are multiple numbers in use. They have blocked the running number and i have to forgo this number. As this is very absurd i asked them to check properly as this shouldn't be the case. They said that there is a document mismatch and i have to visit airtel store. Even though the issue is escalated to supervisor the answer is same.
Call case ref no.[protected]

Why is the number blocked all of a sudden. Airtel team should atleast inform the customer before blocking sim for no proper reason. I'm not sure if i would get this number back again for their mistake. Airtel services seems to be a head ache now for me.

Please activate my sim and let me know what all you actually need.

Thanks,
Amrutha

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A

amrutha shetty

from Hyderabad, Telangana

Oct 12, 2019

Hi Team,

Is there any update on the above?.
I visited airtel store to submit documents today to get my number reactivated.

I was told that number is not in active status and this can't be activated unless I convert my prepaid sim to postpaid.
For reconversion I need to pay atleast rs.499 per month for 4 months and then I can convert to prepaid .

I asked them why this is made inactive. They said that this number is not in use because of no recharge.
This is absolutely ridiculous. My number was barred by airtel team on Oct 2, 2019 or on Oct 1 2019.And I had balance of 23 days left out of 84 days plan

As this is airtel team's blunder . I think airtel should rectify and reactivate . I don't understand how airtel team is forcing for postpaid conversation. This is unfair to involve customer in unnecessary expenditure. If I have to convert my sim to postpaid I need to spend additional 1400 rs in total {for four months.}. Airtel should not cost a customer's time and money for their mistake.
I request airtel team to reactivate my number as prepaid and refund my 23 days balance.

Thanks,
Amrutha

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Address: Saharanpur, Uttar Pradesh

I am highly distressed with the fact that i am using a very slow network called airtel. It is almost 3g or 2g certainly not 4g i guarantee. It's horrible i hate a company which only for it's name has millions o[censored]sers i am their representative. I promise if you not enhance the speed i will definitely crush your *horrible airtel sim* and throw in the dustbin. Hence improve the speed within 2 hours
Thanks

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I am an airtel user. From past few days my data is getting finished very soon even though i am not even using it to that extent. I get msg of 50% of data used even though i have just switched on the data just give minutes ago.
It was working very well before but from past few days it is creating a big problem.
Please try to fix the problem as soon as possible otherwise we are left with no option than to adopt some other services like jio

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Address: Prime manshion apartment, Belathur, Bangalore, Karnataka, 560076

I am living in belathur, whitefield, bangalore near royal freshmart. I am continuously facing problem in connecting to anyone through airtel network. I have to come out of home, every time i need to call or talk to anyone on mobile. This is really a serious issue and not only me, others are also facing the same problem. Please install more towers in belathur so that we can make calls easily.

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Address: Subramaniampalayam, GN Mills, Coimbatore, Tamil Nadu, 641029

I have recharged my mobile number [protected] on september 12th for INR 558, through airtel app the amount was debited but recharge was not happened and refund also not come to my account. Please clarify the issue.

***Note i have contacted the customer care multiple times regarding this issue. But they are not giving the proper response

My alternate number to contact me - [protected]

Oct 5, 2019

Complaint marked as Resolved

Talked with customercare and bank and resolved the issue

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Address: Panchkula, Haryana, 133302

I am living in kalka, distt. Panchkula haryana. During the ending days of august 3g network of airtel started causing problems in my area. I complained to the service centre about it and they say it will be solved in 2-3 days. But it didn't happen so i called them again. Than they said there is an exam going in haryana so therefore they have shut down the airtel internet services. And the funny thing here is 2g and 4g internet srvices are working fine and they only shut 3g services. They asked me to wait a week. I waited but no solution. After a week i called them, they first said me the same thing that will be solved in 2-3 days and after few minutes again that exam thing. It's almost 75-80 days and airtel is not able to solve the problem here related to 3g networks. Moreover their customer care always say one or another thing and it is making be believe that whatever they say is a lie.

The thing is when our recharge is getting over they will call us again and again and when it's done they don't even cure our problems.

Oct 3, 2019

Complaint marked as Resolved

They didn't take any steps. Everytime I made a phone to their customer care, yet they didn't resolve my problem. Today also I made a phone call to them and after hearing the same reply I decided to write here.

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Address: Pallikaranai, 600100

On 21st sep2019, full amount of rs.5233 for airtel broadband installation s paid.
On 22nd sep 2019, technician came home, checked for connection and informed that broadband s not available in our locality.
Since 22nd sep 2019, behind those agents for refund. Till now it’s not refunded.
Attached is the agent s id card and payment confirmation that was sent by airtel.

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Hi,
I have an unlimited data plan and i was charged by airtel. On calling the customer care, i was told that special numbers are chargeable. What is interesting is that on calling special numbers the call rate is thrice that of a normal call. My issue was left unresolved. Lately, it has become a trend with airtel to charge customers unnecessarily.

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Address: Chandigarh, Punjab, 160022

My no is [protected]. Internet is not working in area h. No.106, sector 21a chandigarh outdoor aswell. I faced similar problem in june 2019, and was resolved. Now again same issue. Airtel (121 as well. As appellate) are not even registering the complaint saying my complaint was resolved in june. I am constantly writting mails since 22.09.19 but stereotype response is being sent.. Matter being attended on top priority, but neither complaint no is communucated, nor time line
For resolution provided. No one has visited to check for redolution.. I may clarify, signal strenght is good and calling in volte is ok.

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Address: Kolkata, West Bengal

I wrongly recharged the number and want reversal, I also tried the WRC method and emailed also but nothing happened . Please help me and correctly recharge the number .
Wrong customer number - [protected]
Transaction id - [protected]
Amount - Rs 129
Reference id - [protected]
Right customer number - [protected]

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I am using airtel from a very long time and i really like the service but i started facing a problem from few months. I use unlimited packs so i recharge once in 3 months. By the time the pack's validity is getting expired i'm getting texts saying (Recharge before the end date or else 23rs will be deducted). I dint not like this.. Why will you deduct if i dont recharge. For more clarification i contacted customer care.. They gave me a code.. To stop auto deduction but that is not working.

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I am an Airtel customer since 2012 and I switched from prepaid to postpaid in 2016, before moving abroad. From 2016 till 2019/July the international roaming bill and the basic plan bill remained same, however, since Aug/2019 the bill amount has been suddenly increased approximately three times the original amount. I have analyzed the bill and it says the charges are for internet usage, while i have not switched the mobile data services from July/2019. Furthermore, I have been trying to contact Airtel customer care for NRI's and there is no response from the company.

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Address: Kolhapur, Kolhapur, Maharashtra, 416005

Hello
I have recently ported to airtel from idea.
Idea subscribers are not able to call me, they get a response saying the number you have called is incorrect. I have complained about this issue with airtel customer care no resolve still. Kindly resolve this issue.
This is not happening with a particular idea number. All idea numbers are blocked from calling my number.

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Address: Mumbai City, Maharashtra

Hello sir,

I m a postpaid user of airtel since day 1 i have network issues at my residential address at my billing address. I cannot use data services at my billing address (My residential address), i cannot call nor text anyone, i cannot receive any call nor text messages. I get to see no service at my billing address. I m paying 800₹-1200₹ bill without using it. Even after complaining nothing is changing. I’m fed up with the services. I can directly see no service as soon as i enter my home. Even outside the network is problematic but my main issue is at my bill address. I’m not able to use any of the services at my billing address due to no network plz help me with it. I hope speedy revert. More thn 3 months back i launched complaint nothing happened so i mailed you plz help.

Regards,
Amey kadam.

1) airtel no. [protected]
Name : amey kadam.
2) airtel no. [protected], [protected]
Name : kundan d kadam.

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Dear Sirs,

Kindly help to provide the call and SMS details of my prepaid number [protected] from 01 August till 02 Oct to my registered email ID - [protected]@gmail.com

For verification, i also have another prepaid [protected] .

Regards
Charles Ratchager

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Address: Gravity temple bell apartment,Singapura Layout,vidyaranyapura, 560097

I have complained many times to customer to resolve network and internet issue in singapura layout, vidyaranyapura, bangalore 560097. I am staying in gravity temple bell apartment, near aveksha hospital. Building inside and out side i am getting 2 signal point and no internet to my airtel hotspot and airtel number. Simply paying postpaid bill to airtel.

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Address: Sunderpur bira darbhanga, Darbhanga, Bihar

Sir,
I am nitik kumar. My mobile and airtel sim also 4g. But it doesn't work from 5 days. I don't know what's the matter but it creates big problem for me. I am from darbhanga bihar. I used 4g out of my home but not in my home i complained about that in your customer care but i can't use 4g network.
So, i request you to solve my problem

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Address: 1421/31 y block kidwainagar near kidwainagar post office, C/O MUKUL SINGH CHAUHAN, Kanpur, Uttar Pradesh, 208011

I have properly recharged the airtel dish t v connection but it is not showing many a channel and showing only airtel commercial channel from nearly 15days. It is showing wrong view card. It is second time when l faced such a inhuman technical problem some months before l have faced same problem and l wasted some money for it. This problem emerge from the service provider and can be solved by repeated "refreshing". Please get solved it as soon as possible. I could not see my tv shows since 15 days when i have full charged connection so in this way l have wasted a lot of money for it. Please get it solved sooner.
Anchal saxena vice principal
Kidwainagar y block kanpur

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