Airtel Complaints & Reviews

Dear concern,

I have been charged rs. 3999 plus gst for international roaming which was not activated by me. I haven't even used the services for a day when i was travelling and in fact had activated ir services with vodafone who has plans for a day as well.

If just for switching on the phone i have to pay this charge i have nothing to say.

Plus in order to realise the payment of this amount airtel is forcing to pay by suddenly change the bill cycle. Whereas they have not even sent me the itemised bill for this amount. I am ready to pay for the services i have used (I am sure i haven't) but not this amount which airtel is fooling customers with.

I have been a loyal customer for the last 7 yrs with airtel and this is what i have to go through.

Request resolution on this case.

Thanking you,
Mukta ghosh
[protected]

I am really upset with ur mapusa airtel branch which offers only 2 plans each on postpaid n prepaid.. Which is 498 n 799.. My daughter had bought one sim paying 250 n she was told that post paid charges per month would be 498.. Tell me how rates can be fixed... N plus prepaid also they don't have of a lesser rate.. Till date i'm using plan 199 on my airtel sim for so many years now.. I'm using g this sim from 2003.. I want a valid response to my complaint...

Dear airtel, i am very disappointed by the poor network you provide us... I can't even use my internet connections because there is no coverage at all... And i'm paying for data and if i am unable to use internet what is the use of it... Comparing to other network operators airtel has a very low ping and no coverage as well... Please fix the problem as soon as possible... Thank you...

I had an Airtel Sim registered in Bhubaneswar circle. I had ported my Airtel number to jio in 2016. Now after few months I have started receiving messages that my Airtel number is registered to a airtel dth account with the account id:[protected] and the location is Odisha.

I have tried contacting the customer care since the past 4-5 months for the same issue but they are still unable to fix the issue. I'm being said everytime that the person on whose name the registration is done would be contacted and the registered number would be changed but that isn't happening.

I am fed up after having no solution from Airtel even after having contacted them multiple times. They do say that it's not possible and they are forcing me to say that I have a connection of Airtel dth so that they can close the issue.

I was using airtel hotspot # [protected] from last more 2 years however were facing problem with our airtel hotspot since 2-3 months. I went to airtel office which is located at kalbhornagar chinchwad. There we met mr. Umed (Mobile # [protected]) who told us your current plan of this number is not available now and due to that you are facing problem and you need to change your internet plan. So we have ask him to do so. He suggested us to go for new number and he informed that your old number will not work now. I asked him to take request for the same and he told me he done it. Our new number [protected] got activated on 30th may, 2019.in the month of april 2019 we made the access bill payment for mobile # [protected] as well. As we got new number i started using number [protected] however it was not working only and our hotspot got completely closed. We have asked new hotspot to him which he told not available. Now we are getting bill for # [protected] which we are not using since 26th may, 2019. As i am not using this number i will not make payment of the same.

Hello sir, i have a problem when i open some sites on any browser. I cannot open certain websites on google chrome, uc browser like (Facebook, etc.) as it redirects me on this link http://one.airtel.in/rcconf again and again. Tried clearing browsing history and apn numbers i cannot open any website. I also change network settings. Please correct this issue.

I have requestedfor a duplicate sim card on my previous number and it was said it will be activated in 24 hours and still not yet activated. I have tried to contact coustmre care but no response. And its been 3 days i have trying to activate it by going to airtel store but my problem is not yet resolved. And please resolve my issue as ssoon as possible

I have registered for dnd and get lots of promotional calls from bank such hdfc, icici, indusind for credit card, loans etc. I got even 10-12 calls each day. I don't know why these bank don't understand that customer don't purchase these financial products like fmcg. These banks are looting us that's why they have excessive money to hire staff for such idiotic calls and wasted money in sending those stupid sms.

And airtel somehow involved with these banks thats why allowing these to call continuously on even dnd number. I think i should change my service provider from airtel only that could be the solution.

I must say airtel produced fake advertisement saying no#1 network. I guess it is the worst..

Hi team,

I have raised a complaint in jan'19 about the services of airtel. They have been replying with a standard response - "at the outset, we sincerely regret the inconvenience caused to you due to this delay. Basis on your email, we have already escalated and prioritized your issue to the concerned team and we will update you on the status of the same at the earliest." however, there is no resolution since then. I have pursued multiple times but no one seems to be bothered for a resolution.
Next, why are you billing me for the services which you are unable to provide? I would need a complete refund.

Please help me sort the issue ata the earliest.

Thanks!
Pranjit gohain
+91 [protected]

My credit card was auto debited with 706.82 & 22/6/2019 without pin/otp. Please look into this and reverse the charges. I have never used the card from my end. This seems to be some sort of fraud that you have to take care from your end. I have seen similar kind of complaints raised by other consumers reporting the same issue. There is no solution that you have given so far. How are we going to resolve this i need an answer and update... I'll report this in all social media about airtel

I have been a loyal customer of airtel from past 8 years.
In the last second week of april 2019 i went to airtel store near sony signal koramangla to get a nano sim as i wanted one for my new phone.
Mr manjunath from store told me to convert the service to postpaid to get a nano sim. I gave the required documents the same day. The sim got activated but after a month basic call (Both incoming and outgoing) and sms service got deactivated and a week later sim got deactivated.
I tried calling customer care when there was network availabe but they were unaware of the issue. Later when i went to another store, they informed the conversion procedure done to get postpaid service was illegal.
My number has been added as child to mr manjunath's number and then removed after a month and was told to file a complaint. I called this person and he requested me 3 days to activate sim. Now its been weeks and he is unreachable from every means.
From past month and a half my sim is deactivated and there is no help from airtel customer service. As it is registered number i am facing a lot of issues with bank, office etc.
And the irony is people from airtel are calling me saying there is overdue balance of 4000 when the sim is not even active.
The store is unreachable, customer service is unhelpful.

Helo sir/madam i want my call details of month jan and feb as my friend call me after long time in the month of jan or feb 2019 i did not able to save her number but i remember it starts from 8 so please help in finding her number by providing call details of jan and feb 2019 month as i have a very important work to do so i need to call her if you find any number starts with '8' please send me that i may be my friends number.
Thankx for help

Hi,
My no. Is ported from tata docomo to airtel. After network went from tata docomo. I inserted airtel sim but there is no network. I have restarted the phone twice.

It was also first showing sim2 not provisioned.now i m stuck and not able to do anything

Could you help me?

Dear sir
I received a call from aarti, pankaj mobile no [protected] on 12 february 2019 offering me to install bharti airtel services 4 g satalite device installation.
From bharti airtel s mumbai office i received sms that further mr abhinav sharma will be in contact.
Mr. Abhinav sharma m no [protected] sent by mail policy deed of lease[protected] which executed in mumbai on 13/02/2019, and asked to deposit rs50000 (Fifty thnd) in given a/c no[protected] idfc bank ifc code 0021251 and a/c no[protected] code fdrl 0001981
For 31000/- as security deposit and stamp duty.
I have deposited both amount in both accounts on
14/2 and 13/03/2019.
After depositions there's no contact by mr abhinav sharma his phone switched off mail no reply. Mumbai office no reply.
Please help with needful to solve the problems.

Thanking you
Sushil mungre (Bhopal - m. P)
M [protected], [protected]

I have applied for airtel broadband connection it has been 1week they told they will setup the connection within 24hrs no engineer has called me they came for filling few details i have also done online payment of 500 i have sent mail to them 8 to 9 times still they send the same reply
The last time i sent was yesterday they told they will contact today but they didn't
Pls help me with this situation get a broadband connection within 2days
Thank u

I have been facing network problem from last 4 months i was asked customer care to take complaint regarding the network issue but they denied my request and taking inputs, at last calling many number of times, they have taken complaint ( No. C4GSP[protected]) (No. C4GSP[protected], and never resolved it, after that again i have given a call to customer care for the complaint status and issue, this time they were very rude and saying to me, to report in consumer court, how can consumer bears such type of behavior of employ.

In have mistakenly recharged [protected] instead of [protected]. The amount that I paid was rs 448. But the Airtel service centre in not helping me at all. They are just saying that they cannot refund my amount as I have used Amazon app to pay. Please help me to get my money back type to my account.

I have submitted my documents to this email id winback. [protected]@airtelworld.com on 2nd july as per your executive request and they have told me that i will receive my sim within 10days its been more than 16 days but i didn't receive any sim as well as they are also not responding to my emails and call. [protected] this was that executive number.

My airtel sim number which was supposed to receive at my address is [protected]

Kindly refer the below training email communication to airtel for your reference and understanding.

It is so unfortunate that even after more than 4 months continuous follow-ups and escalation to even senior management, no action has been taken yet. I have paid my bills on time like a genuine customer and paid the bill amount fro last 3 months even without using the service.

Due to network unavailability issues i was facing lots of problems because of which i decided to port my number [protected] from airtel to vodafone and to close this airtel number [protected]
After several requests also airtel number [protected] was not closed and they were not allowing me to port my number by rejecting port for no reasons.
Now the out going and incoming service to my mobile [protected] is bared without any reason and information.

Need your immediate interventions for resolving my issue and strict action against airtel officials for negligence in service.


From: rajesh bihari [ pvbu, engineering, pune ]
Sent: saturday, july 13, 2019 11:24 am
To: appellate ; [protected]@in. Airtel.com; nodelappellete. [protected]@airtel.com; [protected]@jagograhakjago.com
Cc: kumarrajesh. [protected]@gmail.com; nodalofficer. [protected]@in. Airtel.com; nodalofficer. [protected]@in. Airtel.com; gopal. [protected]@in. Airtel.com; [protected]@bharti.com; sanjay. [protected]@in. Airtel.com; [protected]@in. Airtel.com; ceo. [protected]@bharti.com
Subject: fraud by airtel _no action taken against my complaint even after 4months of follow ups

Dear team,

It is highly unfortunate that, a consumer service provider like airtel is least bother about the customer complaint. Even after 4months continuous follow-ups and escalation to even senior management, no action has been taken yet. I feel like cheated and feel it is the violation of consumer service law.

Dear consumer forum, i would request to look into the matter seriously for immediate resolution and necessary action against fraud.

Current status of my number [protected]:
1. Incoming and outgoing services from my mobile is bared without any intimation.
2. My mobile number [protected] is inactive without intimation.
3. Service porting request rejected by airtel and port unique id expired.
I got a call from airtel higher escalation team (Himanshi-[protected]) stating that my mobile number is in inactive state and when i asked them the reason for deactivating my account she had no answer, rather she told if i want her to activate my number i will have to avail the service for further 3 months and after that i will be able to port my number to other service provider. I felt as i am being trapped and being blackmailed.
I told her clearly i want my number to be activated asap without any condition, so she said she will have a discussion with her senior and get back to me but it’s been more than 10 days and i have not received any call from her till date. I tried calling her on the same number its coming switched off. I am not able to call customer support team as outgoing services are bared on my number.
All my accounts are associated with this number [protected] along bank accounts, because of which i am suffering from financial crisis.
If any fraud happen on my account i will completely held airtel responsible for the same.
Need your immediate interventions for resolving my issue and strict action against airtel officials for negligence in service.

Regards,
Rajesh kumar bihari
[protected]

From: rajesh bihari [ pvbu, engineering, pune ]
Sent: wednesday, july 03, 2019 12:22 pm
To: appellate ; [protected]@in. Airtel.com
Cc: kumarrajesh. [protected]@gmail.com; [protected]@jagograhakjago.com; nodelappellete. [protected]@airtel.com; nodalofficer. [protected]@in. Airtel.com; nodalofficer. [protected]@in. Airtel.com; gopal. [protected]@in. Airtel.com; [protected]@bharti.com; sanjay. [protected]@in. Airtel.com; [protected]@in. Airtel.com; ceo. [protected]@bharti.com
Subject: re: cancellation of airtel 4net data card no [protected]

Dear sanjukta,

I was expecting that, somebody from airtel appellate team would study my case properly and resolve my issue within no time. Unfortunately, i was having false expectations.
There was a clear communication from my end regarding the issue and stated i will not be paying single penny to airtel henceforth until my no [protected] port to other network and which was agreed by sudha over communication dated on 27th june 2019.
Later on 27th june i got an email from [protected]@in. Airtel.com stating my outgoing calls are bared. I was still ok as did not want favor from your network but on what basis you have written this email to me and have charged me this amount.

Currently there is an excess amount of rs. 293.1/- is reflecting in your account. You would also be charged prorated rental for the period[protected] to[protected]. Your final bill is expected to be generated on[protected].

It was delayed for more than 2 months due to incapability of airtel, why i would be paying for your fault??
Last 2-bill cycle i had paid the bill was more than rs. 1000 each time still i paid complete amount without even using it because of my honesty. You can check in your database for records.
Because of your delay, my mobile number port request is rejected twice. Now it is getting difficult to port. My outgoing service on my number is bared from your end.
Still you have the audacity to charge me for the service, which i have not used.
Ideally, i should be getting the last 2 months bill amount reverted to me for not proving the service as per the commitment.
Dear consumer forum support team, need your intervention on the same and help me in getting justice.
Regards,
Rajesh kumar bihari
+91-[protected]

From: appellate
Sent: saturday, june 29, 2019 5:49 pm
To: rajesh bihari [ pvbu, engineering, pune ]
Subject: re: cancellation of airtel 4net data card no [protected]

*this email has originated from outside tml organization. Do not click on the links or open the attachments unless you recognize the sender and know the content is safe.*
Dear rajesh kumar bihari,

Warm greetings from airtel!

I am sanjukta padhi, your airtel experience advisor.

This is in reference to your email informing us about the delay in cancellation for your airtel mobile number [protected].

I understand your issue regarding the delay in cancellation and regret for the inconvenience caused.

I had escalated your issue and as per revert received,, i would like to inform you that your cancellation request with the reference number sr[protected] has already been registered. Your services are expected to be restricted by[protected].

Currently there is an excess amount of rs. 293.1/- is reflecting in your account. You would also be charged prorated rental for the period[protected] to[protected]. Your final bill is expected to be generated on[protected].

In case you wish to pay prior to your bill generation date, you may make an advance payment basis your current usage amount. To know your current usage amount, you may dial *121*2# and for due amount information, please dial *121*1# from your airtel mobile.

Further, i would like to inform you that the number [protected] has been deconsolidated from the primary number [protected].

Thank you for writing to us.


Best regards,
Sanjukta padhi
Advisor : customer experience
Bharti airtel ltd

On thu, 20 jun 2019 at 05:35 pm wrote:
Dear support team,

I am rajesh kumar bihari, registered against email id kumarrajesh. [protected]@gmail.com using airtel mobile number [protected] & [protected].

[protected]: primary number
[protected]: secondary number

I has raised several request for closing my mobile no [protected] and porting my mobile number [protected] to vodafone.
It has been so unfortunate that even after continuous follow-ups with customer support team my issues still persists and all the time they will give me some false commitment, which never worked since 3 months.
Than went to vodafone store in pcmp, pune thrice and made them talk to the customer team that also did not work.

Reason for closing no [protected]:
I was using it in a 4g airtel data card that i am not using it anymore since 4 months.

Reason for porting no [protected]:
No airtel network in my area which affecting my communication process. Reported several times since day 1 but no action taken.

Status as on 20th june, 2019:

1. Mobile no [protected] is active date. I am paying bills without even using your service. Airtel failed to deliver even after several false commitment by your support team and vodafone center.
2. As per airtel, payment is pending from my end and rejected mobile no [protected] for porting service.

I am expecting an immediate necessary action to be taken against this issue and waiver last 2 months bill, which i did not even use, but i had to pay because of your failure in action.
Again, i have applied today for porting my mobile number [protected] to vodafone service. Ensure this port service is not rejected again.
Consider this as a warning, if issues related to my mobile is not being resolved by next 24 hours, i will go to consumer forum for legal action.

Refer below email for your reference.

Regards,
Rajesh kumar bihari
[protected]
[protected]

From: rajesh bihari [ pvbu, engineering, pune ]
Sent: wednesday, may 15, 2019 3:30 pm
To: [protected]@in. Airtel.com
Cc: kumarrajesh. [protected]@gmail.com
Subject: cancellation of airtel 4net data card no [protected]

Dear team,

I am existing customer with airtel with number [protected] & [protected].

[protected]: 4g data card no
[protected]: mobile service no

Both the number are in service but [protected]- 4g data card no i am not using it anymore.
Requesting you to close above said number with the immediate effect.

Mu registered email id with airtel is kumarrajesh. [protected]@gmail.com.

Regards,
Rajesh kumar bihari
[protected]

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This is regarding the subscriber id [protected]. I have taken the airtel dth subscription on 13th july by paying rupees 1633, while the bill indicates only rupees 1529.
After one day of installation, i get the error of b0001 with no signals. When contacted the local office, they initially respond that the installed technician will come to resolve the issue. But after repeated calling to the office/technician, i get no response. Today when i called the technician, he just says that we only install but not resolve issues. I got multiple contacts who after listening to my issue tell that the same technician will resolve the issue.
But after trying to call them again, they just switched off or cut the call.
They have taken the money and now they are not responding with any sort of minmum responsibility towards customer issues. The local office just cut the call in middle when i called today
The numbers i contacted:
[protected]: airtel dth office,
[protected],
[protected],
[protected],