| Address: Hyderabad, Telangana, 500047 |
Hi... I am airtel pre paid subscriber from past 12years. As airtel has stopped lifetime validity and forced there customers to recharge minimum of rs.35 or to keep service active. Earlier when i use recharge if rs.35 i use get 26.66 talk time as main balance, i[censored]nused it can be carry forwarded and included into main balance to next recharge. This has been instructed by trai..
But from few days airtel have changed there policy and cheating there subscribers as well trai, now if rs.35 recharge is done, will get rs 26.66 as talk time plus 100mb data, but talk time is not considered in main balance and you cannot use it for any other service except calling. I was unaware of policy change, so call there customer care executive and asked that why the amount in about showing as main balance, she repiled me that it's not in the form of currreny it is in the form of talktile minutes any when it's not used within the outgoing validity period it will be disappear, it will be zero.
After i made calls thinking that i have 26.66 minutes but the worst part that the call rest were calculate in currency terms, i, e 2.5 paise/ second, actually i can talk for only less then 19 minutes.
I am feeling so bad how once most trusted brand has fall to such low that they are cheating there customers as well as trai.
By this i feel that they don't want customer who recharge with small denominations.
So day by day they are losing the customers
Shame on you airtel
Airtel customer support has been notified about the posted complaint.
I am here request you to reverse my recharge amount. I recharge the amount of Rs.35/- through online on 08.07.2019 the mobile no.[protected] instead of mobile no.[protected].
Kindly acknowledge do the needful.
Transaction reference no.[protected], dated 08.07.2019