Airtel Complaints & Reviews

Mere area mai sabse best speed h airtel ki but mai jb bhi roaming mein jaker vapas ghar aata hu mera net nhi chal pata saari setting kr k dekh li phone reset kr liya fir bhi nhi chalta new sim nikalwana padta h tb chal jata h.. Ab kya hr baar sim he badalwata rhu koi koi solution batao iska mai bahut jyada pareshan hu.. Phone off kr k on kerta hu to 30 sec k liye chal jata h but fir se speed 0kb ho jati h...

I have registered a complaint on unable to use data. I have recharged rs 399/- on 27.6.19 on airtel number [protected] but it been a day i'm unable to use internet. Forget about internet i'm not even getting a established network. I have called 198 but they aren't resolving rather they just put in hold and then cut off. My network speed is not even 1kbps. And i have tried all the option from changing apn setting to changing phone but nothing works. It's been a day and i'm unable to use data. I want refund of my data plan recharge.
That's all i wanted, it was not a good response in connecting with airtel. Comparing to other network operators they are responsive they call you even from their side if you face problem unlike airtel who didn't even response.

Today morning (3/7/2019), i've send a message to port my number to other service provider. One of the relationship officer called me from airtel regarding the port request. She asked me the reasons for porting and i've explained my issues clearly. I told her, im trying to port because it's expensive for me as it's a postpaid plan, i've to pay about 580 per month without that much use and she suggested me airtel prepaid. I told that's okay for me and enquired about transfer. I complained about airtel store for their service. She told me that, she only will do the needful for transfer to airtel and asked me for pay rs 136/- of outstanding payment of postpaid number. I've done the payment soon and still there is no response from their side. Then i've called the customer care executive and explained my issues. Now they are telling there is no option in airtel to port without visit store.

Dear sir's /madam,

I, khurshid alam khan (On behalf of abdul khalique khan), would like to bring it to your kind attention that i am using new connection of airtel 4g wifi hotspot with sim no - [protected] (Relationship no - [protected]) at my factory located at - m/s olington tea, village cington, kanubari, dist - longding, arunachal pradesh - 786631.

From the day it was installed, i. E jan 19 onwards, i am experiencing very poor data connection and in worst case, i was not able to get data / internet connection for days.. My business was getting hampered as no communication / information could be send through mail neither i could receive it / open it or download any docs.

I brought this to the notice of airtel customer office in tinsukia for which i was issued the (I) service request no[protected], though i received the prompt response from mr sandeep who sits at airtel cst office, tinsukia but unfortunately when the matter was escalated to guwahati office, there was no response, no contacts, no visit, nothing!!

For months i kept paying the monthly bill without availing the service for which it was paid. After following it up for months with online customer service, airtel office, airtel ghy team, i was fed up with unprofessionalism shown by the airtel team and decided to give it a last try and finally surrender the connection.

Here are the ref nos for which the status is still unresolved /pending /unattended and the irony is that i was given the assurance that the issue will be resolved in next 24 hrs. Even if someone has made the visit, there was no resolution at the end and they dont even bother to call and update the status.

(Ii[protected] registered on 24/4/19
(Iii[protected] registered on 26/4/19
(Iv[protected] registered on 9/5/19.

It is to my utmost dissatisfaction and pathetic service from airtel that all 4 service request nos have not been attended, neither being resolved.

I have stopped paying any further airtel bill and i have demanded for a refund of the bills paid from jan'19 till date, i was paying airtel with a hope that the issue will be resolved sooner or later and i shall get better service but it went all down the drain.

Kindly process my plea for refund promptly as there is nothing much to expect from airtel.

Hi team,

I have reallocated from my current place and asked airtel team to reinstall to my new location. I have raised request more than 5 days back and getting response from customer as today will do the installation.
But with these, they are also charging from my current package.
When i called to customer care and ask to cancel and refund my money. They are avoiding and not providing positive response.
Can you please help me in coming out of these.

Hi,

I am a resident of basavanagar, bangalore and from past 2 years, i am having almost 0% network coverage as soon as i enter my house building. My house is located in a prime area and right outside the gate of the house there is full network. I have raised complaint for the same at the nearest airtel office branch (Vignan nagar) and even on the website.

They mentioned that there was some upgrade process underway and hence the disruption. They also mentioned that i would be getting an upgraded network service soon after the process is complete and they committed 2 months time. When i followed up on this after 2 months, there wasn't a satisfactory response. All they said was that the process is a bit delayed and asked me to wait for couple more days. This repeated whenever i went to them.

It has been 2 years since then and i am living with this poor connection. I switched to third party broadband for my internet services, but currently continuing with airtel for mobile for all of my family members.

Sad part here is there is no service and still i am having to pay for it.

Please look into this matter on high priority.

Thanks,
Resident of basavanagar.

Hello,

I was cheated by an airtel sales representative - nataraj who promised me airtel broadband connection if i paid rs500 to airtel. I went ahead and paid this online - proof attached - the payment of rs500 has been already deducted from my bank account. Yet have been informed airtel did not receive the money, which is false. He advised that i should make one more payment of rs 500 which i refused.

I just need my money back, please help.

My email is [protected]@gmail.com

Thanks,
Jayashankar
Mobile: [protected]

Airtel not refunding my balance amount of rupees 31.80 when i ported my postpaid number to prepaid.

They are cheating everytime and saying we are escalating your complaint to next level and nothing happened.

I had called to care officer first time they told me that below 100 rupees they are not refund by cheque. Later they refund by cheque and check approved not passed.

International roaming was activated on my mobile without my authorization and I was charged for international roaming while I was in Malaysia without my knowledge. I have called airtel customer care many times but still no body cares about resolving it. I have in fact asked them to escalate it and the supervisor promised to resolve it but to no avail. This is very frustrating.

I have up upgraded from standard set top box to hd connection.
Airtel person visited my home and set up my tv to receive hd signal.

Airtel person has created a new id for hd signal, i was not aware.
He has registered a new id for the same mobile number. And he was supposed to delete or deactivate my old connection. The old set top box is not connected now, but airtel is keeping the old id in the active state, and all my recharges are going to old id (Corresponds to old set top box, which is not connected, junked). Since last one month i have registered several complaints regarding this. Still they have not responded.
Honestly, i don't feel like writing all the stories. I simplified it a lot.
Since last one month, i have made atleast 15 calls to customer care, all the time they tell some stories, promise me to resolve, bot nothing has happened.

Airtel service is really very bad & dishonest.

Hi Team,

I have recharged for Rs. 399 to my mobile number [protected]. Amount has been deducted from the bank but recharge has not been done. The reference number for the recharge is [protected]. Can you please have a look and action it as soon as possible.

Thanks,
Jayaprasanth Rangarajan

My parents are on international roaming in france and other schengen countries for 10 days. Have recharged for inr 3599 to facilitate international roaming. Since yesterday i. E. Starting of the trip they can receive all incoming calls but are not able to make any outgoing calls or even use the internet. The pack includes a talk time of 250 minutes but they are unable to get any. Whenever they dial a number first a notification pops "airtel:outgoing calls barred".

Can you please look into this matter on urgent basis.
Their phone no. Is +91-[protected]

My 15/- rs were also deducted immediately after recharge which i did
Within 10 minutes when i get the message of temporary deactivation. I also tried to enquire dth customer care ms muskan, but she was also unable to answer properly and just said it's a policy. I also asked them to download the notification regarding this illegal deduction she could not satisfied my query but in vain.
I was very surprised to know that airtel...

I am being charged for calling 1860 series numbers ([protected]) in-spite of having a unlimited local and std calling plan.

On reaching out to airtel i was told that these are special numbers and you will be charged inspite of having a unlimited calling plan. One executive told that you will charge @ 25paise per second and another told that charges for this kind of number is rs.2 per minute

Thanks
Shambhu kumar
Mob. [protected]

Hi,
I was doing recharge of my no. [protected] through airtel wallet but 169 rupees debited and recharge not done, and refund also not done.

I received the msg same time which is as below.
Your a/c 734365 is debited by rs. 169 on 28jun19. Avbl bal: rs. 11878.39. Info: inb/[protected]/bharti televentures ltd (B. Call [protected] for dispute.
Above sms got on my airtel no. You can check this.

When i complained about this to airtel costumer care they denied to refund.

What the # is this going on. I assure you if my money will not be refunded i quit my airtel no. Along with 25 other airtel no. Which are having to my family and friends.

This is totally fraud.

Tushar tiwari
[protected]

My airtel dth no is [protected] still last 6 months i can't watch all my scribe channels even dd channels also. When i contact to airtel customer support they advised me to wait some time your problem will resolve as soon as possible. On 30.06.2019 service engineer visit my home and do something in my dth but that day in my area power fail so that i can not check that time after 1 day again i complaint also they contact me and ask me have your problems resolved i was answer no, still now i can not watch all free to air channels please suggest me what will i do. Thanks

Mob.[protected]
From
Mr. Ealias ps
Puthengady house
Mulanthuruthy post
Ernakulam visit
Pin 682314
Respected sir i am unable to use the sim. No indoor coverage. Unable to make or receive calls. No 2g coverage. Unable to sent an sms also.
I had mentioned several times to airtel kerala
But still this moment the issue continues. A airtel not ready to solve the issue. All the other customers are facing the issue severely. Unable to send an sms also.

I am puneet i am using airtel sim fo last 4 year. Airtel always cut my balance whenever i recharge. Recently they deducted rupees 23 from my account without any proper reason. I called to customer care but they did not respond me. When enquired to executive. Ms huma ahmad she talks rudely and ignored. She told that your amt is deducted as per company rules.. Kindly look into it and help me in getting my balance back

Regards
Puneet dudeja

Hi there,
I have noticed that in May month there was additional charges for international roaming for data, I was very confident that the mobile data was off and phone was all ways connected to wifi, however nothing happened even after speaking with airtel customer care team, later I paid the bill amount and was very careful in reconfirming myself that data roaming was turned off, here comes june and a whopping INR 2000 on data roaming, again the same result, no solution from airtel customer care, I have shared the mobile data usage images thru email, but till now haven't received any communication from airtel.
Contact : +[protected]

From past 1 month i am dialing the customer care number for resolving my problem of internet. But they always give an answer that there network team is working in the area. Then at my last call they told that the network will be better by 1 of july.
But as of today the net speed is still down, the youtube always buffer. Now when i called them today (01/07/19) they are saying that the network will be improve by 1 of august.
They did not tell the updated on the reference no last generated by them.
From last 1 month i am not be able to internet properly.
Atleast tell the updated on any of the complain no. (Reference number)
C4gsp[protected], c4gsp[protected], c4gsp[protected]