Airtel Complaints & Reviews

I've ported my number [protected] from airtel maharashtra circle to airtel mumbai circle on 31st august 2019.

But my old sim stopped working in 4th september and when i inserted my new sim card then i am getting message "mobile network not available", now currently my both (Even the old one) sim cards are not working.

My retailer then gave me a new sim card saying may be there is issue with the sim. He also said it will get activated in 2 hours. But thanks to your "great" service. It is still not working.

Then i contacted on a customer care number. I spoke to the "expert" guy. He said it will take 7 days to port my number and in this period both the cards (Old one also) won't work. C'mon guys! 24hours is fine but 7 days??? Are you kidding me?

I also dropped a mail to airtel. Firstly they said this number is not registered user. Then they said this number is not registered under this email id and they are providing me a registration link.
How would i register my number when i can't get otp on it??? What are you guys doing?

Frankly speaking i am frustrated with the service that i am getting from you guys. This is my primary number and i'm frustrated because my both sims are not working now.

Please make my number operational otherwise tell me who will be responsible for the loose that i will go through because of inactiveness of sim.

If you are not able to port my number then at least start my old sim.

Hoping my issue will be resolved asap.

My number is [protected]

I am a 6-month old airtel postpaid user. I intend to use this network for voice, video calling & internet browsing etc. The issue with this network is that since beginning of the month i started this connection, there was vigorous call-drops in between. Numerous cross connections faced. Even though the situation gets worsen when i do browsing.
And each day, the same problem is faced, even after repeated complaints being lodged.
Instead i pay rs 600 on average each month with rs 499 plan.

The authorities don't intend to solve the problem, rather lodging complaints only... The same issue being reiterated each & every time i get call from technical team.

It's pathetic to continue with this connection anymore, number portability is the only option left, after paying hefty amount every month.

My suggestion, is improve quality of your connection and retain existing customers, otherwise bulk of people are planning to shift to jio.

The worst is gonna be coming for u.

Id [protected] airtel promise me for one year package but 10 months working only wrong promise worst services call two times no resolution no trust company executive ask trai change then is this company commitment fraud company raise a complaint and take action if ky problem no solve i do legal action id [protected] airtel promise me for one year package but 10 months working only wrong promise worst services call two times no resolution no trust company executive ask trai change then is this company commitment fraud company raise a complaint and take action if ky problem no solve i do legal action

Sir, i am a regular airtel customer for more than 5 years. And they deduct balance frequently from my account. Yesterday 5th sept. They deduct rs 26.65 as soon as as i recharge my number. I didn't get any message from airtel. I recharge my sim every month. I couldn't call them because both the customer care numbers 121 and 198 are chargeable. And my current balance is 0.1. Seeking a reasonable reply from airtel as soon as possible. Thank you.

Hi sir
I want to know the call details (Incoming and outgoing) of my airtel number in the month of august 2019. Please provide me call history with all detail and also provide recorded call. I paid all fees. Pls early as possible as. So that it would be helpful to me. Can you check please there as soon as possible and every msg details for this period. I'm awating u r reply.

I lost mobile (No. [protected]) on 05th august'2019 and blocked my prepaid sim card. I submitted required documents for name/user change to get sim card at gudiyattam airtel office, vellore district, tamil nadu.

Even after 21 days, i didn't get my prepaid sim card for the number: [protected]. Every day i am calling airtel office for sim card and airtel staffs says that they will call back once it is ready.

But i think, they will never call me as they are not interested to work.

I am suffering because of poor service by gudiyattam airtel office.

Please take necessary action to get my sim card.

Hiii

My name is vivek sharma i have complaint for your airtel company. I have 3 number for your company airtel mobile [protected], [protected], [protected] i have issue for network and internet problem. I complaint many times for airtel customer care but til no resolve my problem evenry month i pay bill 1500/- and rollover data no used so please consider this problem if you not my resolve problem then i ll take statically action i used a airtel last 15-17 years coz i trust this company but till not given service provide good then i ll take action

Mujhe ek phonE call aya aur usne mere se atm detail mangi aur mene de di mere account se 75000 rupee ki shoping kr li gyi jo Airtel aur anya company ke name se shoping kr li aur shoping ke sath sath mujhe sms ate rhe mere account se balance kat gya mene turant hi sbi customer ko phonE kr apna atm block kr waya

I have an airtel prepaid connection and i have been using axis bank credit card so whenever i face any issue with axis bank credit card then i call to axis bank credit card support team.

The axis toll-free helpline numbers are below

[protected]
[protected]

But when i call from my airtel number then each time airtel company deducted amount from my balance.

I also call from my jio number then no amount detected by jio.

One more thing is that when i call to axis bank helpline and once i connect with axis helpline and the computer tells some instructions for example i mentioned below.

If you want to get information about your credit card so please press this number.
This is the time when airtel start balance deduction from computer instructions and continue deduct the amount while service executive are busy.

I am attaching a screenshot for your reference.

Hi,

My airtel no. [protected] and my broadband connection not working.. I am facing issue last 15 days.. Please help to cancel my connection not happy with your services.. Really wrost service..
Yesterday your airtel tecnetion mr. Aslam came and he told he not able to reslove my concern.. If you don't capable tecnetion.. Why are run you airtel broad band... Please stop frustating your customer. M - [protected]

I am from bangalore uttarahalli region. We had issues with internet on 3rd of september 2019 and raised complaint on 4th september 2019 (Complaint no
[protected]. Received confirmation from airtel that the technician will be visiting on 5th but just some time before visiting hour received another message that dear customer, your service request no[protected] could not be attended by our engineer due to a technical issue.. The next appointment available for engineer visit is 10 sep 2019 07:30:00 pm-10 sep 2019 08:30:00 pm.
Is airtel expecting us to be without internet for more than a week? Any number of calls will fetch the same answer. Is this quality if service we are expecting from well known brand airtel. Writing this here because we are facing this issue in second time.

We paid for our airtel dth services on 29 november 2018, rs 7166 for the whole year. The services were detained on 1st september, 2019 in the name of some change in the package. Also, a channel named miniplex was added to our package by misinforming us about it. The amount was being deducted from our account without our approval. Now after the payment for one whole month, our services remain valid for just 14 days and we can see only the free channels despite payment completion.
Registered mobile no. - [protected]
Id - [protected]
(3 connections)

Cannot make or receive calls and call quality when it does connect, is very poor with breaking voice. Even when I am at work, the network gets disconnected and I am not able to receive any calls. From home also there is no network and I have tried contacting 121, 198. I am just bombarded with unnecessary information and useless promotional material asking me to enjoy 4G on the network. How? Your network is unusable, I have to switch to 3G to sometimes get some network. I ported Airtel from Tamil Nadu to Karnataka circle and thought things would be better. But no.
I have been facing the same pathetic quality of network in Tamil Nadu as Karnataka. Please resolve this issue since it is unbearable to not have communications. I have been a customer of airtel for a long time, but now your quality truly has degraded and I'd be forced to switch network since this is a very persistent issue here. There is also no 4G network access 90% of time. Pathetic network in key area like Marathahalli, Bangalore.
Either fix the issue, or please refund me my recharge for the month so I can happily port to a different network. This is unacceptable now.

I did wrong Airtel dth recharge of 300 on another account within 1 hrs I update to customer care they said it will be refund in 48 hrs. After one week communicate with customer care they said they have refund and it will automatically come once recharge finish. After one month I contacted them and they said due to insufficient balance channel are blocked I said where is 300 RS they said it's in ur account but u have transfer 119 rupees to another account which I never did. I ask where I transfer they said they HV no info they will contact in 24 hrs. Today I got call and said that 119rs. Is there transfer fees ? OMG this surpyme never ever any customer care said me that there is service fees of 40% to bring amount back from another account it's shocked me...i ask them to send me there policy regarding this but they did not have anything...

I m a blogger and I shall write to people of India that the Airtel dth work by this way...shame on this if they said this earlier then I never ask them to refund.

Never ever recommend Airtel dth I m going to change this fraud customer care and company...

Santosh

I have bought data card fronm airtel for my office use. Sales person was told specifically that i need data card as well as airtel 4g wifi dongle for internet use in my office. I was told dongle would be available later as he would place order far the same. But the sales person could not provide me with airtel 4g wifi dongle as promised so the data card was not used. It was only activated and then left unused. I am getting calls for payment of bill amount of rs.965.48/- when i have not put it to any use. No. Is[protected]
Sales person no. Is [protected]. Baramati, maharashtar, india

This is pandiarajan. I am not getting any messages including otp for bank transaction in my mobile network (Airtel). I recharged for a year and lost my money due to otp issue and can't change other network immediately. I complained customer care. They didn't understand the serious ness and they are giving serveral days time look when i call every day. Very very bad experience with airtel network.

I'm Prepaid customer i need my mobile number Dialed call details from 01/11/2018 to 01/01/2019. BUT STILL I'M NOT GET IT.THERE IS NO RESPONSE FROM NETWORK SIDE. KINDLY HELP ME TO.

Mobile number-[protected]
name- karthikkumar.g
MAIL ID - kumar.[protected]@gmail.com

I'm Prepaid customer i need my mobile number Dialed call details from 01/11/2018 to 01/01/2019. BUT STILL I'M NOT GET IT.THERE IS NO RESPONSE FROM NETWORK SIDE. KINDLY HELP ME TO.

Mobile number-[protected]
name- karthikkumar.g
MAIL ID - kumar.[protected]@gmail.com

I'm Prepaid customer i need my mobile number Dialed call details from 01/11/2018 to 01/01/2019. BUT STILL I'M NOT GET IT.THERE IS NO RESPONSE FROM NETWORK SIDE. KINDLY HELP ME TO.

Mobile number-[protected]
name- karthikkumar.g
MAIL ID - kumar.[protected]@gmail.com

I'm Prepaid customer i need my mobile number Dialed call details from 01/11/2018 to 01/01/2019. BUT STILL I'M NOT GET IT.THERE IS NO RESPONSE FROM NETWORK SIDE. KINDLY HELP ME TO.

Mobile number-[protected]
name- karthikkumar.g
MAIL ID - kumar.[protected]@gmail.com

On Monday 26 august 2019, i had recharged my phone with the Rs. 129 pack. The message i received thereafter was that the pack provides unlimited national calls, 2GB data and 300 SMS valid for 28 days!! (I will enclose an image of it for proof)

However, yesterday onwards (3rd september 2019) my data balance says 0.0MB which is a terrible thing. Very unfortunate.

Please do reply as soon as possible to help me out! (My number is [protected])

I am trying to add my airtel (Formerly tata docomo) mobile number on linkedin, but i am not receiving the verification code.

I am able to receive the code on my vodafone mobile number but not my tata docomo (Now acquired by airtel) number.

Please look into the matter as soon as possible.

If other mobile numbers are able to receive the verification code then what is wrong with airtel's?

Date : 27/8/2019

From,
Vijay sharma kanunga extrusion pvt ltd.
B-05 5th floor solus jain heights off jc road near poornima theater, bangalore 560027.
Mob: [protected].

To the officer incharge
Grievance registration
Bangalore

Subject: broadband connection fraud bharti airtel limited, 55, divyasree towers,
Bannerghatta road, bangalore - 560029

Fixedline number [protected]
Broadband id [protected]_kk
Relationship number [protected]
Account no [protected]
Order id : 59457693
Land line no [protected]
Complaint broadband reference no. Ontmbanga62975870c

Dear sir, with reference to above subject, we would like to bring to your notice that we have taken broad band connection 100 mbps speed and 350 gb data per month @ 2099/- rental plan. At the time of installation airtel executive took 10 days for wiring and 5 day for activation, after activation we were getting speed of 512 kbps instead of 100 mbps, airtel executive informed us that his job is done and from server they will increase the speed and took rs.500/- as advance deposit and rs 1000/- for installation, after that till date the speed issue did not resolve, we had send many mails to airtel and escalation team also to nodal and applet team no action has been take till now.

Instead they were forcing me to send mail to airtel instructing to downgrade the speed. I had also requested them to refund the money which i had paid at the time of installation and 1 month rent. Against that they responded that we will get back to you.

Now today 8/27/2019 its been 2 years airtel is fooling us giving false commitment every 3 days they are saying that it will be rectified with in 3 days or so on.

It has been almost 2 years and more our problem is not resolve and till date we have paid rs.70771.50 towards rental for 24 months. Addition to this we are forced to pay rs. 399/- per employees total 20 employees for taking prepaid mobile internet plan. Which is costing around rs.191520/- for 24 months. We have send many mail to all department but there was no proper response they are just dragging time and fooling us.

With lots of hope and trust i have finally decided to request you to take proper action against this fraud airtel company and arrange to get my money refunded, that is rental paid from the date of installation till date and additional cost incurred for not providing adequate service as promised and legal charges pertaining to this case and other charges details given below.

Rental calculated till august 2019 – 70771.50 cost of additional expenses incurred rs. 191520.00 other legal charges extra and miscellaneous expenses 60 % on total cost. Has to be refunded by airtel.

Details of mails reminders sent to airtel and escalation team. Complaint subject: online booking confirmation of your airtel broadband reference no. Ontmbanga62975870c

1) dated 8/27/2019 net ; appellate deputy advisor trai ; [protected]@trai.gov.in; ravi. [protected]@airtel.com; [protected]@in. Airtel.com
2) dated 8/24/2019 net ; appellate deputy advisor trai ; [protected]@trai.gov.in; ravi. [protected]@airtel.com; [protected]@in. Airtel.com
3) dated 8/23/2019 net ; appellate [protected]@in. Airtel.com ceo. [protected]@bharti.com; deputy advisor trai ; [protected]@trai.gov.in; ravi. [protected]@airtel.com; [protected]@in. Airtel.com; [protected]@bharti.com
4) dated 8/23/2019 ; appellate [protected]@in. Airtel.com ceo. [protected]@bharti.com; deputy advisor trai ; [protected]@trai.gov.in; ravi. [protected]@airtel.com; [protected]@in. Airtel.com; [protected]@bharti.com
5) dated 8/22/2019 net ; appellate ceo. [protected]@bharti.com; deputy advisor trai ; [protected]@trai.gov.in; ravi. [protected]@airtel.com; [protected]@in. Airtel.com; [protected]@bharti.com
6) dated 8/16/2019: appellate ; deputy advisor trai ; [protected]@trai.gov.in; ravi. [protected]@airtel.com; [protected]@in. Airtel.co
7) dated: 8/12/2019 ceo. [protected]@airtel.com; cfo. [protected]@airtel.in; compliance. [protected]@bharti.in
8) dated 8/5/2019 appellate. [protected]@in. Airtel.com'; [protected]@in. Airtel.com; [protected]@in. Airtel.com
9) dated 4/11/2018 [protected]@in. Airtel.com; nodal. [protected]@in. Airtel.com; appellate. [protected]@in. Airtel.com; yogesh. [protected]@airtel.com
10) dated 4/11/2018 [protected]@in. Airtel.com; nodal. [protected]@in. Airtel.com; appellate. [protected]@in. Airtel.com; yogesh. [protected]@airtel.com
11) dated 3/17/2018 [protected]@in. Airtel.com; nodal. [protected]@in. Airtel.com; appellate. [protected]@in. Airtel.com; yogesh. [protected]@airtel.com
12) dated 3/17/2018 yogesh. [protected]@airtel.com
13) dated 3/7/2018 [protected]@in. Airtel.com; nodal. [protected]@in. Airtel.com; appellate. [protected]@in. Airtel.com
Trusting that government has created this forum to help us and get justice and hope that action will be taken against these fraud companies and their fraudulent business.

Regards

Vijay sharma [protected]