Airtel Complaints & Reviews

Recently i visited to bhutan and i intentionally did not opt for international roaming, which i did couple of months ago while traveling to usa, as i was planning to use hotel provided wifi and local sim. But after coming back i have been slapped with a huge bill having international roaming data charges.
They never called for taking my explicit permission before enabling international roaming.

Date of visit: 1st june to 7th june, 2019.

Bhopal: 24.06.2019

I have recharged my above mobile for rs.399/- on 18.06.2019 through online. The amount has been deducted and a message reccd. Intimating txn. Id no.[protected], but my mobile not recharged.

2. I have visited airtel, malviya nagar, bhopal office personally on 21.06.2019 and lodged my complaint to airtel customer-care person (Mr. Faizal). I am very disappointed till today i. E. 24.06.19 neither any action initiated nor co. Has a curtsy to inform me my grievances.

3. It is very disappointing after 6 days neither amount refunded nor mobile recharged. Pl. Look into the matter and my complaint resolved at the earliest.
Thanking you,

Murtaza husain
Alternate mob. No. [protected]
Email: husain. [protected]@gmail.co

I have done a recharge transaction on 22 june from paytm sbi account but after the transaction is successful the airtel is showing that they have not recieved any amount. As my recharge service for airtel was over and the payment was still not done i tried with different transaction method. Then the recharge was successfully done. But the previous amount was neither credited nor refunded back into my account.

I am unable to use volte volte services on my Airtel number even though I am using latest 4G SIM.
I went to Airtel store and he replaced me with new Airtel SIM but of now use.
Finally the store keeper said that volte is not possible to my Airtel number it is only for selected numbers and volte is possible not for all.
I called customer care many times but of no use.
No one are able to solve my problem both customer care and Airtel store keeper.
My Airtel number [protected]

Conclusion: Finally I decided to leave Airtel and go for Jio Network via MNP

Dear sir,

I recently traveled usa and i required a roaming plan. I requested for roaming rs.3999 plan to be activated in my mobile phone ([protected], relationship number: [protected]). But they had incorrectly activated both rs.3599 and rs.3999 plan which i was not aware. After a month i received the bill stating both the plans for the same roaming period which was not correct.

I requested for reversal of the incorrect charges through phone and as well as through emails but there has not been proper response so far from airtel

Also i wanted to deactivate my 3999 plan as i needed it only for a month, i called the customer care and they indeed promise that rs.3999 plan will be deactivated. After 2 weeks i again got a message saying that 3999 plan was reactivated which i never authorized. When i called the customer care they mentioned that it was incorrectly charged and it will be deactivated

But now after a month i received the bill which was shocking that my 3999 plan was never deactivated and they never reverted the original 3599 plan charges

When i dropped an email on this issue i am not getting any proper response from the customer care. Also i attempted to deactivate the roaming plan through my mobile app which is not successful either.

Now i need help to revert my incorrect roaming charges and also help to deactivate the incorrect 3999 plan which is being charged in my account

I was lost my phone and airtel sim card, so i visited at airtel authorised partner for a new sim cardand they told me that there was a mistake in owner id proof (father name mismatch) they said to me that i have to visit main authorised partner of airtel in naupada thane west, they clearly told me that there's no possibility to issue an same prepaid numer with same owner id proof and you have to wait for 90 days for same prepaid number and if you want same prepaid number you have to convert in post paid plan and i have to pay for it Rs300 and there was no bill, recipe provide to me and post paid charges apply per month which is 399 according to postpaid plan and i have to wait 3 months for convert in prepaid plan or port to any other sim card company according to airtel care line therefore my concern is that why i pay Rs300 charges even it is possible to free of cost in prepaid plan even there mistake made by airtel partner and why customer suffer and bare the charges made by bharti airtel company i hope u understand my concern

Sir there is severe problem of airtel manager in my area because they are involve in oil theft by shutdown the network tower and hence we get disrupted network connectivity even we face the frequent call drop...so please look into the matter as fast as possible..
My email is:[protected]@gmail.com

An airtel broadband connection was taken in the month of january 2019 and it was only for 3 months package. Bill amount of around rs. 2800 was paid in advance for this connection (Which includes gst)
We have not used this connection after february 2019. We had used our own airtel modem.

This connection should have been disconnected after 3 months (End of march 2019) from airtel. But, we are surprised to get a bill of rs.1759.79 to our address.

We are not entitled to receive this bill.

Airtel charged additional amount for the previous billing cycle by surreptitiously activating international roaming without intimating me. Both my primary and add-on sim cards seem to have been charged this amount. I have used matrix sim card for international calling and data purposes in the usa.

I travel regularly abroad and this has never happened to me earlier. It is appalling that after calling their customer care and visiting their physical store yesterday and talking to nodal officers today i have received no satisfactory resolution. I am being coerced into paying.

Travel dates : 7th june 2019- 18th june 2019

I am working as an airtel retailer from last four years still i have no airtel franchise in this 4g era. This is shame for me and airtel please help me in getting franchise. Please inform tsm zsm distributor in getting me franchise so that customers do not suffer in future. The distributor tsm zsm and other airtel officers kept aways from this facility. Ie airtel franchise. Now my problem will be solved soon and i am able to get my airtel franchise. Hope so thanks

Airtel is charging agajnst toll free numbers. I have unlimited plan as still chaged 150 rupees for dailing toll free no. With 1860 or 1800. Other companies like jio are not charging extra for dailing toll free no. I believe airtel is cheating postpaid customers as they didn't told such conditions while taking connection. I called airtel customer care for resolution and asked them it was not conveyed me while taking the connection. Thier representative disconnect the phone saying we are conveying it now.

Indian bank a/c debited the amount of rs.100/- on 22.06.2019, but recharge has not been materialised in respect of airtel prepaid mobile number [protected], thereby the amount has not been has not been added to my airtel a/c. Indian bank a/c debited the amount of rs.100/- on 22.06.2019, but recharge has not been materialised in respect of airtel prepaid mobile number [protected], thereby the amount has not been has not been added to my airtel a/c.

Just ported my jio sim to airtel on 19 june 2019 and was told that after 7 days my sim will get activated and today on 22 june 2019 got sms from airtel that *your porting request has been validated by your current operator and once your mobile displays no service insert airtel sim in the hand set and call 59059 for verification* and on 22 june 2019 at 11:00 pm my handset displayed no network and i inserted my airtel sim in my handset and it showed no service and after waiting for two hours i called customer care center "employee named raja" received call and i told him all my problem so he said that "that porting time is of 7 days you have to wait for 7 days i told him that's not fair my old jio sim showed no service and airtel also not activated how will i manage all my work as this is my primary number" actually that guy is just making excuses he doesn't know how to resolve the problem.. Its not my first case of mnp prior i ported my two sim to airtel and once the old network got no service "airtel" sim was activated with in 5 minutes and he is telling me nonsense over a call...!!
Now my complain is that how will i manage for two days without my primary number.. I get all my business calls on that number only... Airtel very disappointed..!!
"all i want that my sim gets activated as soon as possible"

My mobile number that has been ported: [protected]
My email: [protected]@gmail.com

And im attaching all the screenshots of messages i got from airtel itself.!

I opted for mnp from bsnl to airtel.. Got nee sim card... When i try to activate the sim..59059 number is automatically getting disconnected... I am not getting incoming calls also.   replace all

I brought a airtel sim om 17th june 2019, no doubt the sim activated within the period. But i didn't get my internet access till now due to the airtel carrier service. I had conversation for several times but didn't get resolved. I did all the things as per their recommendation but didn't get no result from that side. By asking them i got only reply that we will do it better, since 17th june. They are sending one message again and again that to sms 54321 or call 12118 bit non of these are not working also.

Sir by mistake i have recharged dish tv customer id [protected] instead of cid [protected]. Please transfer all the amount to my air tel dish tv customer id no [protected] connection in the name of ashok kumar sharma ganga niwas daizy blower jakhoo shimla himachal pradesh. Secondly i want to say that my tv is not showing customer id on screen.

Thanking you

Ashok kumar

My customer id is [protected] with name of pawan verma i subscribed unlimited damaka pack in airtel in nov 13 but it was closed on 13 june without informing me and refund is not provided while i complain ed several times in airtel customer care..so plz take some step to refund my remaining amount o[censored]dp plan

I recharged my mobile number with their pack on 22.6.2019 and for that i added money to their wallet with my debit card and after confirmation of payment the money was debited but neither recharge was done nor i got back my money. I tried calling their customer care and they are doing nothing and asking me to wait. Please help me.

My registered mobile number is [protected]

This is in regard to the amount that was charged on my credit card on 11/06/2019 with transaction particular as www.airtel.in pgsi of rs.1237.85/-. This was unauthorized payment as i did not allow this transaction.

As per discussion with hdfc credit card customer care rep this was some sort of pre-approved payment but i never approved any transactions like that. I need this issue to be resolved asap and my amount to be refunded.

Pfa for the reference screenshot of my credit card statement for this transaction.

Note*: earlier smart pay was active for autobill payments of my airtel bill and later it was discontinued. I expected my card details to be removed from airtel system and it seems like airtel is making unauthorized transactions on this.

I am highly disappointed and this needs to be resolved asap. As i called airtel customer care and nothing was resolved.

Please provide the call records of [protected]. I want the call records of this number from May, 2019 till the recent date. I also want the details of SMS of the given number from Nay, 2019 to the recent date. I will be grateful if I get my complaint resolved as soon as possible. I need it in urgent.