Airtel Complaints & Reviews

On the 17th of July, Airtel cancelled my Amazon Prime subscription that was supposed to be provided to be as part of my 299 INR pack. I raised a complaint with their customer care on the very same day, and they mentioned that this was an issue at the Amazon's side and when I raised a similar complaint with them, they clearly mentioned that Airtel has cancelled my subscription.

Since then, I have been dealing with the extremely incompetent, rude and ineffective customer care executives of Airtel who have not been able to resolve my issue. Due to which, I have not been able to avail my benefits for over 1.5 months. They have been extorting charges from me as part of my pack and have been cheating and defrauding me since the 17th of July.

My name is virender singh. I have a multi tv airtel digital tv connection. From last 3-4 months i stopped using my airtel digital tv set up boxes bcoz i was unable to pay the pack amounts. So i decided to stop using them.
Recently a airtel customer executive contacted me on my phone. He suggested me a pack of rs 525.in that pack he promised me to provide me all the hd channels in one setup box and all normal channels in my another setup box. So i got impressed and i did a recharge of rs 525. But now i get to know they did a fraud with me. I am not getting the channels they promised me. And only one setup box is working another is not showing any channels.
Please take a suitable steps again them as soon as possible.

I am R.padma Mobile no.[protected], Post paid Flat No.102, Sai Lakshmi Towers, Chandanagar, Hyderabad-500050. And also [protected] M.V.Rama Mohan Rao, prepaid. We are facing Signals problem for the both mobiles. And also not able to use DATA. We are given Many times complaints but no one cleared the problem. But after some days if we call your customer services they will tell that we are taking the complaint our employees are working on that issue. But the problem is not cleared. We are paying simply bills to you for bad services. If I am unable to use your data (internet) in the both of the phone no. then how you will charge for the plans. You are not ansb'le for that ? How many days we have to wait give us clarification.Why you are not rectifying the problem on priority. pl. clarify.

By mistake for call dnd number.. Plzz mera unlimited pack active kara do.. Call limit bada do.. Plzz by mistake call lag gaya tha dnd number pe call.. Next time nhi honga.. So plzz.. Mere call limit ultimate karodo.. Plzz i request u karo plzz next time se ayesa kuch nhi honga promiss and.. Sry jisko call laga tha. Yaad nhi call kisko.. Laga tha. Dnd number pe.. Sry and plzz.. Mera unlimited pack active kar do.. Ty

Dear sir/ma'am,

This complaint is on regarding the harassment caused by airtel on non coverage of network at my home locations spoke to them, and they were in regards harassing on saying that they cant do anything. On top of this they were also laughing.
The complaint is there since april of 2018, i am looking for proper compensation to this.

Annexed the list of employees from airtel who has harassed me as a consumer

Regards,
Ankit kewlani

[protected]

I have requested for port from airtel to other mobile network service provider. But airtel is harassing customer stating 90 days are not over. I have shifted fom post paid to pre paid on 25 may and applied for port out on 24 aug exactly on 91st day. Even contacting to customer care they said there is no problem from our end but my porting request is cancelled

I had ported my bsnl sim to airtel, but i lost my new airtel sim before the televerification.
Now i am helpless no network of bsnl sim, nd i am not able to take another sim with same number
Mobile number - [protected]
Please do something i want my number as airtel, its very important, i have recharged that sim too...

Please sir help, i want that number back
I[censored] want to contact me this is my number...
[protected]

From airtel i have bought two postpaid sims in chennai circle with plan amount 199 and 299. After that i asked for family plan to take in it one bill so changed the number [protected] from 199 plan to 649 plan + tax family plan with one addon connection.

But there is a technical issue as airtel not added the second number [protected] for primary number. So i'm getting generated two bills with higher amount and i'm unable to bear that. After 2months follow up airtel fixed the issue and addon number added to family plan. After adding into family plan, the data services in add-on number is not working. This complaint was registered on june 1st week and still it is not resolved and even though many follow up with escalation help desk no fix being made for the network issue. After that time got high bill amount 1648 for which i told about my issue and discount provided for 700 rs and remaining bill of rs. 948 has been paid by me. Now i got the new bill amount of rs. 1118 which is very higher with wrong billing of one time charges as enquired with airtel store they too confirmed that this is wrong billing but still when i contacted airtel customer care they not checking further as they informed the bill is correct you got one time charges. But again i have visited airtel store and they informed to pay 765 but still my services are in blocked status and customer care not providing any callback for superior. Why should i pay without using services.

They are giving me 4g speed internet but im only getting 0.01mbps of speed Im on post paid connection and paying them rs. 750+ per month and they are cheating by not serving me proper internet speed
I request please take strict action against Airtel and I want compensation.

Hi,
I have been getting bill with previous month dues every month from airtel. I have raised compalints last 2 months and i was told there is some technical error wgich is generating such bills and will be fixed. But to my amusement, they are not fixing this error at all. Its not because they cant fix it, but using such cheap error techniques they are looting the gullibale cutomer. Because some customers will not check. How come such a big vompany is not able to fix this error. Payment is not getting updated properly, since last 3 months? How can we belive them?
Why there is no mechanism to npt correct this. Im sure they can correct it, but they are dealing with this secretly looting cutomers. I will be filing a case against them soon if this continues.

Regards

My sim suddenly stopped working, I tried restarting and removing the sim,
other airtel sims are getting network, please resolve this issue.
I am also not able to contact you through mail as it is asking for registering, which requires OTP, which requires my sim to be activated, your customer care is really difficult to get a hold of.
number:[protected]

Sir,
I have a prepaid connection of airtel having mobile no. [protected] but before some days no network signal received in this connection and when i contacted to airtel outlet at vishwas nagar shahdara, they replied your connection has de-activated and you will be required to get new sim for this number as post paid connection with plan of rs. 499/- pm whereas i have recharge for this number on 3rd july 2019 and validity of this number is for 336 days.

I was suggested to take a family plan on my airtel that costed 1160 in which the lady in airtel shop told me that she will add my father’s number in the same plan. Now my father’s bill also came of 588rs and my bill is 1162. When i called they said that no number is added to my family plan. I feel cheated and i want to switch my number from airtel.

Quick Summary of problem:
I was a Docomo Postpaid user and opted to Port from Docomo Postpaid to Airtel Prepaid. Because in Docomo there was no option to convert from Postpaid to Prepaid.
Airtel Prepaid worked for 3 days and then Airtel converted my connection to Postpaid and did not even intimate me.
Finally, with Airtel Postpaid Bill, I got Docomo outstanding Bill of Rs. 5533 which was not communicated to me anytime and Docomo / Airtel have no idea for which service this is billed but as per them I should clear my dues!!!

Details:
Jul 10: Got DOCOMO Bill, total outstanding amount upto Jul 10 was Rs. 103, I already paid Rs. 150 on Jul 9th, which somehow was not reflecting in Bill, so I did not pay again for this Bill of Rs. 103. I have Bills and all Payment confirmations.
Jul 13: Docomo SIM got deactivated because of Port request from Docomo to Airtel Prepaid
Jul 14: Airtel Prepaid plan started, paid Rs. 495 for 84 days validity. I have SMS for same.
Jul 15: Airtel Prepaid plan continued, I checked the details in Airtel App
Jul 16: Airtel Prepaid plan continued, I checked the details in Airtel App
Jul 17:
My SIM Internet got stopped; When I checked Airtel app (using WiFi), it was showing as Airtel Postpaid. When I called
Airtel customer care they told me that there was request for converting this number from prepaid to postpaid. Though, I tried to convince them (for 2-3 days in multiple calls and call backs) as I have not requested for Postpaid, they said they cannot find from where request has been received but It cannot be converted back to Prepaid at least for one month after a Billing cycle is completed. I need to pay Postpaid Bill for at least a month.
I had no option but to wait. My mobile internet (postpaid) was also not working in this period. And internet from Prepaid plan was also stopped as I was no more a Prepaid user.

Jul 18:
I was travelling (by car) from Pune to Mumbai by road and when I needed Mobile internet most for using Google Maps, my internet was not working. Around evening, my internet started for Postpaid plan

Somewhere in Jul, Docomo was aquired by Airtel. If I have known this earlier, I might not port from Docomo to Airtel.

Aug 13:
I received Bill from Airtel Postpaid for total amount Rs. 5828.91.
When checking, there was TATA Docomo previous balance of Rs. 5533 for which no details are provided
I visited Airtel Store in Kalyani Nagar for this extra Billing charge, they said they have no information as its from Docomo (but Docomo is now Airtel). And I should pay as this is from Docomo and it was not paid by me.
If I need details of Rs. 5533, then I should visit any Docomo store for details information.
I visited 2 Docomo stores in Pune but both stored / shops were closed. They told me (over phone) that Docomo is now acquired by Airtel and so they do not have any Docomo business now.
I tried to connect Docomo Customer Care but those number do not work anymore.
I tried to access Docomo web portals for support, but they are being redirected to Airtel web portal

I contacted Airtel customer care on phone multiple times, but they say that I should pay Rs. 5533 as its from Docomo and it was not paid by me. As per them, they have no detailed information about Rs. 5533 and also still they do not know why my connection was converted from Airtel Prepaid to Airtel Postpaid.
As per Airtel, my connection can be converted from Postpaid to Prepaid only after I pay this Total Bill.They cannot help in providing details of Rs. 5533.
I got one working customer care email ([protected]@tatadocomo.com) of Docomo. I shared the complete experience to them. At least they replied. But reply was that as number is ported now, we do not have any details available and I have to pay Rs. 5533 outstanding bill.
Below questions are not answered by anyone.
1. How Docomo does not have records once number is Ported? They can tell Airtel that please charge Rs. 5533 for this number but they do not have details about why to charge this huge amount from a user having Rs. 299 plan?
2. How can Docmo allow to port if Rs. 5533 is outstanding?
3. Why Docomo has not send any email / communication to me that while Porting that Rs. 5533 was outstanding?
4. If my Docomo Postpaid plan is for unlimited calls and unlimited internet (internet speed decreases after total cap, and bill amount does not increase), AND Billing amount upto Jul 10th in Rs. 103 THAN how for Jul 11th and Jul 12th, Billing becomes Rs. 5533?
5. If Airtel is taking Port request and asking me to clear Bill of Docomo, why Airtel is not updating me early that still Rs. 5533 is pending?
6. If Airtel has acquired Docomo, why it’s so difficult to get detailed break-up of Billing amount Rs. 5533?
7. In my Bill, Credit Limit for my number is Rs. 1300 than how can my Bill shoots to Rs. 5533, and still, I have not intimated?
8. If Airtel is converting a user from Airetl Prepaid to Airtel Postpaid, why not they call and confirm with user? Or at least intimate by SMS that, “ok, Welcome to Airtel Postpaid”? Why user has to find out “Oh! Somehow I’m a Postpaid user” Again!!

Up until 3 days ago my airtel no[protected] was working fine but today since my phone was discharged completely i restarted it and got an error message "sim card registration failed", i tried cleaning the golden area of sim card but nothing happened then i put the sim in another mobile but did not recieved any signal while another sim card in the device was working fine so in the end result i find that my sim card got deactivated kindly fix this problem alt. Contact no [protected]

Airtel maharashtra and goa circle has deactivated my SIM without intimation from last five days no response from customer care and store, been using number from last 8 years been told won't get the number back, I'm incurring huge loss coz of the services provided by Airtel my recharge also got wasted asking me to activation charges, this is my active number made a recharge 2 weeks back, need help as company is not responding, not fault of my own I'm suffering coz of low grade service.

Hello,

I m unable to recharge my jio mobile number using Airtel wallet/money in my Airtel money android application

Only Airtel prepaid mobile number can be recharged

I have tried contacting airtel customer care.But Issue is not resolved.

Please let me know the solution for this

My account details:
Email: [protected]@gmail.com

Thanks & Regards
Satish

Hello,
My airtel pack of rs 999/- on my airtel number - [protected] which i took on the month of may 2019. Now, with due respect, i am informing you that the internet connection is very down from last 2 months. I have made several calls to your representative but no one answered my calls. As you know its an institute where all students come here to make their career and to study, so all the works are done online and for that i need a proper internet connection throughout the day. This is not a professional way to run a business. You need a proper customer service department. I always pay my dues within time and still i have to face such issues. It would be highly appreciated if you respond you my complaint as soon as possible. I expect a quick response as satisfying your customers should be your first priority.

From the last 6 months, i am using airtel pre-paid service.
But suddenly i am not able to call anyone, even if customer care also.
Every time i am calling to anyone, getting an automated message that"you are not allowed to call this number"

Tried to reach to customer care, but not able to.
And mailed the same thing to the customer service mail id, but no replay.

I get prepaid sim fron dealer Tayal Communication Dhamnod District Dhar State Madhya Pradesh my number [protected] . I port above mobile no jio to airtel in your free scheme but dealer have charge rs 400 kindly strong action above dealer . Antim Kushwah Dhamnod Dist Dhar MP 454552