Airtel Complaints & Reviews

I have been using airtel from many years, of late i have been noticing -
1) their customer support has become horrible
2) their services have become even more bad.

The issue - the network is pathetic and data gets consumed with one video streaming. And there is no customer support to help.

When you try and dial the non existent customer care at 121, you can't expect any support. So to connect to customer support, you need to send the port message which makes airtel call you. Once connected, no matter what your issue is the support executive will say that i will note you complain and pass to technical team but there will be no timeline for the resolution. Once my network complaint got resolved after 7 months. That too officially, not much improved in terms of network.

Yesterday when customer care executive called she said that the issue of faulty data consumption is known issue and tech team is working on it. I asked if it is faulty please reset the limit on my account, she says can't do that. Also there is no timeline by when this issue will be fixed.

She further said that there is a separate recharge that you need to do if you want to connect to customer care (198)

Reading former complaints i do see that customer care executives have put them to resolved status without actually getting the issue fixed.

I wonder if there can be a penalty added for charging without actually providing the services and some mechanism to validate with the customer before they get to close the complaint here.

Respected sir/madam,

Iam a. Raghavendra using airtel network with mobile number [protected]. Today i. E., 30/08/19 i have done recharge to my prepaid number with 597/-r. Paln with 168 days validity wrongly actually i have 998 paln with 336 days validity. That was done on 25/03/2019 and ihave validity to this plan upto 20/02/2020. So please cancel my 597 plan which is done today and continue my old 998 plan and please recahrge 597 amount to mobile number [protected] i have done the recharge transaction through paytm so please consider my problem and give solution as soon as possible. I attach the pdf file for your reference
1. Operator reference number[protected]
2. Recharge number [protected]
3. Amount 597
4. Transaction date & time 30/aug at 10:02 am

Dear sir
I have my broadband id[protected]_dsl. This was registered on number [protected]. I have already requested my disconnection request a month ago and paid the due amount to the wifi retailer. Now my wifi isn't working and i am not using my wifi but still the due amount is increasing day by day. I have already sent the details of amount paid to the airtel recovery agent with screenshots and call recording of the wifi agent whom i paid the bill. I got a call from airtel and they said its our responsibility to collect the due amount. But no actions have been taken so far now.

I kindly request you to please disconnect my wifi as soon as possible and due amount should be zero.

I lost my airtel sim on 21/08/19. I went to the airtel express store for the duplicate sim. I gave my aadhar card but after 1 day i was informed that the aadhar was rejected and my sim was not activated. I went there again with my pan card, again my pan card was rejected for some reason and my sim was not activated. Today, i went there again and gave my driving license as an identity proof. Today, i was informed that my driving license was also rejected and my sim was not activated. Is this the kind of service that airtel provides? I am out of my hometown and i don't have any alternate no and airtel is harrassing their customer in this way. The airtel express store is 12 kms away from my home.

Sir,
I have a prepaid connection of airtel having mobile no. [protected] but before some days no network signal received in this connection and when i contacted to airtel outlet at vishwas nagar shahdara, they replied your connection has de-activated and you will be required to get new sim for this number as post paid connection with plan of rs. 499/- pm whereas i have recharge for this number on 3rd july 2019 and validity of this number is for 336 days.

It is therefore, requested to please issue a new SIM on the above mentioned number as I have already recherged for 336 days.

Dear gentle,

I have ported my sim from vodafone to airtel recently which is successfully done but after mnp unable to connect with network in abroad (Saudi arabia). Please resolve the issue as soon as possible.

I have sent email also to [protected]@airtel.com but frustrated with airtel representative who is telling to do the things which is not at all possible.

Your quick response will be highly appreciated as i'm unable to use my services as this number only linked with my all accounts.

The recharge was done on icici app the bank members are saying that recharge was sucessful and money is transferred to airtel but the airtel members are not agreeing to refund my amount as it for not only my money was gone what will they do with wrong operator i want justice on this they should reflect back my ammout as per law there is no service given by them to me so they are not elgible to take my money my mobile number is [protected] transaction id [protected]

I have registered my mobile number on dnd. Its post paid airtel number.

I stay in down south but keep getting these flats, real estate, med smses from ncr region. Is there a data leak or is airtel selling numbers to these sms blast agencies for revenue.

Needs to stop immediately. You just cannot send sms blasts to dnd registry

How come realtors from ncr region have my phone number without my permission.

I request for an airtel broadband connection on 23rd august 2019, within 1 hour an executive called me and said sir it is possible but you have to make payment and within 48 hours all will be done.

I made a payment of rs 2828 the same day, after 15-20 i inquired airtel, the area executives, the one who collected my payment no one responded and somehow i got through and came to know that there are no free ports in my area and amount shall be refunded.

Then i realized that i have been cheated. Why?
1. Without checking feasibility, why was the payment collected from me?
2. After the executives realized, no free port why they didn't inform me?
3. I requested for refund immediately, the airtel advisory executives asked me for a proof of payment? #, why can't they check with executive who collected payment.
4. I provided the proof, then they started asking for cancelled cheque and 100 other things, why?
5. Then they said after 45 days we will provide a cheque, why can't this money be returned to original mode of payment.

This is a shame on indian judiciary system that big names like bharti airtel is fooling customers like this, and making billions of rs for their family.

I want my refund back asap and action be taken over the below executives:-

My area airtel executive ranga swamy. - why didn't check feasibility before taking payement and no response for next 30 hours.

Priyadarshini baskar - advisory executive

Ansy k - advisory executive

Akila sundari e - advisory executive

Nirmala - advisory executive

As you can see, airtel is a fraud company which along with all the above frauds have been fooling people around for last so many years, please delist them so that they should not get jobs anywhere.

I have recharged 448 prepaid plan. As per this plan 1.9gb data per day is provided but internet is not working only from past one week properly. The data usage is showing as 1.5 gb left for yesterday but am not able to download anything or browse anything. If this issue continues i guess i have to port to someother network. Please check and assist.

Respected sir
I am gour bhattacharya, is your companys client, my sim no [protected], this no activate 399 unlimited recharge pack. but not working per day 100 sms .i am problem facing 10 sms sending after not send sms.
plz problem solve it

Thanks & Regurds
gour bhattacharya, bankura west bengal

Hi, I had a tata docomo sim, I couldnt use it for somedays and i had kept it off for some days and now i need it back as im using that number's whatsapp, i have spoken to customer care of airtel and they said to visit store which i did but the atore boy took 300 rupees stating that he will activate it but he needs to change the prepaid sim to postpaid sim, we agreed and paid 300 now he says he cant activate it as the sim was not used for more than 90+60 days.Kindly help me to get the sim, im ready to spend for it.kindly help me to get the sim.Im in need if it..The sim is in the name of satish ginimav.

I have been an airtel postpaid customer, i have not been able to make a call to any number including 198.whenever i called any at that time call failed message showing.
i have complained many times and many times the complaint according to airtel back office team gets resolved but in reality its the same situation
.however my gprs connection plus incoming sms and calls are working fine..

my mobile no - [protected]

The customer care just does not know what's the problem and what could be the solution .they hang up many times.
I want an action to be taken immediately.

Regards,
vikas pokar

I had tried to recharge my airtel prepaid through bank account with an amount af rs 169 (1gb/day and unlimited call) but only get recharge txn id which was stated as initiated but no recharge had been done. Still the amount for the recharge was deducted from the bank account which i used for the recharge process. Please refund or give me the recharge

I had recharged 399 unlimited plan for my airtel#[protected], but to my surprise i have been charged for calls made to icici bank toll free number. Hardly i make calls from this number, so when i did this is the outcome.in the unlimited add there is nowhere mentioned that except so and so numbers.
There is no transparency here and only hidden charges.

Hi team

I visited airtel store today for sim upgrade from 2g to 4g and they charged rupees 60 and did not give me any bill. On asking for bill they said airtel doesn’t give any bill for any charges.

Its law of govt of india to provide bill / receipt to any customer. Then how airtel can refuse to provide

Name: vicky mukhija
Number : [protected]

On the 17th of July, Airtel cancelled my Amazon Prime subscription that was supposed to be provided to be as part of my 299 INR pack. I raised a complaint with their customer care on the very same day, and they mentioned that this was an issue at the Amazon's side and when I raised a similar complaint with them, they clearly mentioned that Airtel has cancelled my subscription.

Since then, I have been dealing with the extremely incompetent, rude and ineffective customer care executives of Airtel who have not been able to resolve my issue. Due to which, I have not been able to avail my benefits for over 1.5 months. They have been extorting charges from me as part of my pack and have been cheating and defrauding me since the 17th of July.

My name is virender singh. I have a multi tv airtel digital tv connection. From last 3-4 months i stopped using my airtel digital tv set up boxes bcoz i was unable to pay the pack amounts. So i decided to stop using them.
Recently a airtel customer executive contacted me on my phone. He suggested me a pack of rs 525.in that pack he promised me to provide me all the hd channels in one setup box and all normal channels in my another setup box. So i got impressed and i did a recharge of rs 525. But now i get to know they did a fraud with me. I am not getting the channels they promised me. And only one setup box is working another is not showing any channels.
Please take a suitable steps again them as soon as possible.

I am R.padma Mobile no.[protected], Post paid Flat No.102, Sai Lakshmi Towers, Chandanagar, Hyderabad-500050. And also [protected] M.V.Rama Mohan Rao, prepaid. We are facing Signals problem for the both mobiles. And also not able to use DATA. We are given Many times complaints but no one cleared the problem. But after some days if we call your customer services they will tell that we are taking the complaint our employees are working on that issue. But the problem is not cleared. We are paying simply bills to you for bad services. If I am unable to use your data (internet) in the both of the phone no. then how you will charge for the plans. You are not ansb'le for that ? How many days we have to wait give us clarification.Why you are not rectifying the problem on priority. pl. clarify.

By mistake for call dnd number.. Plzz mera unlimited pack active kara do.. Call limit bada do.. Plzz by mistake call lag gaya tha dnd number pe call.. Next time nhi honga.. So plzz.. Mere call limit ultimate karodo.. Plzz i request u karo plzz next time se ayesa kuch nhi honga promiss and.. Sry jisko call laga tha. Yaad nhi call kisko.. Laga tha. Dnd number pe.. Sry and plzz.. Mera unlimited pack active kar do.. Ty