Airtel Complaints & Reviews

My location, kc gogoi path, dibrugarh, assam. I don't know why airtel shows problem in every 4 to 5 days in delivering a stable connection 4g network in the area. This happens every week. I would rather say without a doubt, you may provide a better fast network in cities and towns but your services are not as comparable with that of jio, we normal customers face problems in the mid times of the day, please resolve this problem at the earliest or else you r losing valuable customers for your services only.

Sir, i am a regular internet user. But from few days i have facing more problem during internet use. Network and internet (4g) speed is very low. So i request to solve it as soon as possible. Otherwise i'm switching to other network.

Saurajyoti sarma
From
Baghmara, 781328.
Barpeta (Assam).
(Nearest airtel tower at baghmara chowk, in 1km from my home)

My airtel dth account is [protected]. Inspite of lodging complaint for error code b001 no action has been taken by airtel to solve my problem even if 4 days have already been passed. The airtel service has gone down and the attitude of customer care representatives are very disapointing. It is now time to opt for tata sky for better service. Thanks.

I have selected all the channels of airtel digital tv .Still i can't see star tv, zee tv and sony tv... Except this i can watch all the channels .I complained through customer care but they asked for 130 rupees for repair... But I don't think it is needed to be repaired...We paid for it ...We should get the channels .This is fraud . Please help us ..we are facing this problem from 6 months .

Airtel doing serious fraud and changing ownership without notifying number real owner just because they are getting a transfer from prepaid to postpaid SIM card. Same issue happened with me these guys changed my number ownership without my id and my sign verification and when I complaint after a long follow up now they started saying we Transferred through OTP process even there is no came to me as well I didn't share and confirm any OTP to anyone .

Whole Mail is attached below :

nodalofficer har Tue, May 14, 2019 at 5:10 PM
To: Nitin Lakra
Dear Nitin Lakra,

Warm greetings from Airtel!

I am JyothiJalgam, your Airtel experience advisor.

I am writing in response to your email expressing concern over service related issue for your Airtel mobile number [protected].

As discussed on [protected], we regret fr the inconvenience caused to you and we would like to inform you that the concern raised under the migration into postpaid with out your consent has been addressed by the team and the given the revert stating that the migration has been done through the OTP process.

Also your feedback will be shared to concern team and your feedback will enable us to enhance our services.

Thanks for sharing your concern.

We will be delighted to assist you.

Best Regards,
JyothiJalgam
Advisor : Customer Experience
Bharti Airtel Ltd.

On Sun, 12 May 2019 at 09:33 PM wrote:
Hi Bharath,

Could you please confirm the number through which OTP process done . As well to inform you no OTP shared by me please go ahead and take a legal action against it .

Thanks & Regards
Anand Singh

On Sun, May 12, 2019 at 6:03 PM nodalofficer har wrote:
Dear Nitin Lakra,

Warm greetings from Airtel!

I am Bharath, your Airtel experience advisor.

I am writing in response to your email expressing concern over service related issue for your Airtel mobile number [protected].

At the outset, we sincerely regret the inconvenience caused to you due to this delay.

Basis on your mail, we would like to inform you that the concern raised under the migration into postpaid with out your consent has been addressed by the team and the given the revert stating that the migration has been done through the OTP process.

Thanks for sharing your concern.

We will be delighted to assist you.

Best Regards,
Bharath Mudiraj
Advisor : Customer Experience
Bharti Airtel Ltd

On Sat, 11 May 2019 at 12:18 PM wrote:
Either you guys have to take legal action against this fraud or I will take strict legal action against you

Thanks & Regards
Nitin Lakra

On Sat, May 11, 2019 at 12:16 PM Nitin Lakra wrote:
Dear Nodalofficer,

Can you please first revert on my question that without my signature and identity how you transferred my number to someone else name . I am going to consumer court regarding the same, you guys did it without my permissions just because you are getting a postpaid connection conversion from prepaid connection . As well why this TOC is there if number was on my name I have all legal rights to have it again . Let's meet in court for the same .

Thanks & Regards
Anand Singh

On Fri, May 10, 2019 at 4:48 PM nodalofficer har wrote:
Dear Anand Singh,

Warm greetings from Airtel!

This is in reference to your email regarding services for your Airtel mobile number [protected].

As per our discussion on [protected], I would like to inform you that we have escalated your issue to the concerned team and as per the revert, the number have activated pre to post on the name of your son Mr.Sachin. Now Mr.Sachin does not have any objection for TOC (Transfer of Connection) even he gave us the written statement on his Voter ID that he have no objection to transfer the number on your name. Please find attachment.

For further queries please do email us.

Delighted to assist you.

Best Regards,
Priyanka K
Advisor : Customer Experience
Bharti Airtel Ltd

On Tue, 30 Apr 2019 at 05:10 PM wrote:
Hi,

Gentle reminder after this i will directly file a case against airtel to give my number without any proof of my identity and signature to some one else . This is a straight case of fraud

Thanks & regards
Anand Singh

On Monday, April 29, 2019, Nitin Lakra wrote:
Hi Prasad,

Still that number is working at what time you guys will gonna take action

On Mon, Apr 29, 2019 at 11:26 AM nodalofficer har wrote:
Dear Anand Singh,

Warm greetings from Airtel!

I am Prasad, your Airtel experience advisor.

I am writing in response to your email expressing concern over disconnection of services for your Airtel mobile number [protected].

Thank you for sharing the concern. As per your mail, we are looking into the matter and will get back to you at earliest.

Thank you for your cooperation.

Best Regards,
Prasad
Advisor: Customer Experience
Bharti Airtel Ltd

On Mon, 29 Apr 2019 at 11:02 AM wrote:
Hi Madhu,

Registered email id was [protected]@gmail.com
Alternate number : [protected]
Billing Address : 659B/1 vishal nagar, Rohtak, Haryana
Billing Plan : As it was a prepaid number when I was using so how I suppose to tell you billing plan

Thanks & Regards
Anand Singh

On Sun, Apr 28, 2019 at 6:07 PM nodalofficer har wrote:
Dear Anand Singh,

Greetings from Airtel!

This is in response to your email requesting for disconnection of services for your airtel mobile number [protected].

Sorry for the inconvenience caused to you.

Basis on your email, I have checked the details of the number [protected] provided by you is allotted to different person and the same number cannot provided to you back.

Also we have checked our records and found that a different email id is registered with us for your mobile number.

Write back from your registered email id or confirm any 2 of the following:

-Billing address

- Bill plan rental value

- Alternate contact number

Thanks for reaching out to us.

Delighted to assist you.

Best Regards,
G Madhu Goud
Advisor : Customer Experience
Bharti Airtel Ltd

On Sun, 28 Apr 2019 at 04:36 PM wrote:
Hi,

I tried to call on the same number and still its working could you please disconnect it as soon as possible . I am afraid of all my accounts are linked with this number and you guys still allowing some one to use my number

On Sunday, April 28, 2019, nodalofficer har wrote:


Dear Anand Singh,

Warm greetings from Airtel!

This is in response to your email requesting for disconnection of services for your airtel mobile number [protected].

I regret to know of your decision to cancel the connection.

Subsequent to our conversation on [protected], I have registered your cancellation request with the reference number SR[protected] . Your services are expected to be restricted with in 8 working days. Monthly rental on your mobile will not be charged with effect from today, i.e[protected].

To know your current usage amount, you may dial *121*2# and for due amount information, please dial *121*1# from your airtel mobile.

If security deposit is available in your account, it will be adjusted automatically with the due amount in your account.

The balance amount( Rs. 25) will be refunded through cheque within 30 working days from the date of cancellation.

We hope to have you back as our valued customer.

Best Regards,
Nittala Aparna
Advisor : Customer Experience
Bharti Airtel Ltd

On Sat, 27 Apr 2019 at 11:42 PM wrote:
Hi,

I was using [protected] Airtel prepaid number which was on my name "Anand Singh" and suddenly my sim stopped working and after calling customer care I came to know that you guys transferred this number to Sachin as well converted to postpaid without any notification, Documentation and any call to me . Please block this number asap because ally accounts are connected with this number only . you can reach out to me on [protected]

Thanks and Regards
Anand Singh

Call details of airtel number from may 11th to may 12th of2019
Helooo sir
I want to know the call details (Incoming and outgoing) of the airtel number: [[protected]】
On dates of may11to may12 2019please kindly send the call logs details to [protected]@gmail.com

Plz send d call log details to this email... Particulary from may 11th2019...

Regards
Jerlin

I am not getting signal coverage at my indoor address since last 2 years.
I made 100′s of complaints via emails, phone, arc, etc. But all in vain. All srs are closed forcefully saying duplicate sr, customer not contactable, partial coverage. All reasons are fake, as airtel never contacted me for this issue, even after raising so many srs.
At time of giving connection airtel promises robust network and coverage, which is actually never available practically.
If you give partial coverage then why not you charge me for that partial rent on my postpaid nos.
I get call drops immediately and get charged for them too.
I am mentally harassed and frustrated using your connection due to no signals.
I have to wait for 1 hour to get signal in my mobile at a small place in my home where 1 point of signal comes, and that too gets dropped off after few seconds/minutes.
I was told that airtel is installing a tower in my area. On asking for new tower details, they never provide, because actually it never exists.
Kindly resolve my issue in another 1 week or provide me signal booster, which i requested 100 times but never got it.
If this issue is not resolved immediately then i shall send this message on all your marketing agents like fb, twitter, linkedin, etc and yahoo group where 10, 000 employees of my company are members. Anyhow 30% of my employees have already left your connection due to poor signals.
Even your nodal officers and appellate authorities are not serious to reply my emails/calls to them. Take this issue very seriously

Bikram Prasad
Attachments
10:51 AM (5 hours ago)
to 121

Hi Team,

I am customer of Airtel prepaid from last 3-4 years and my number is ported to post paid for family plan and activate 630 plan. I was paid my first bill on 12 April INR 530 now I have seen my primary number is deactivated because of payment not paid. I want to know why I should payment separate where I have taken family plan and I have added my other number [protected] I have attached confirmation sms. I am going to discontinue with Airtel. I want to port with Jio which is much better option.

Primary Airtel number - [protected]
Due Amount - 823
Secondary Airtel number - [protected]
Due amount - 916.21

I initiated wallet addition of 150. But after addition it is not allowed to debit. What the hell is not allowed to debit. Is it only for looting money. After calling customer care they are saying to mail personal important documents to lift hold on my wallet. If you need those information then say it before someone adds money, not by looting them. That's the reason this wallet is behind from others, you have shown me your true face when i urgently needed a recharge. Get me my money back otherwise i'll go to consume court. If you only want money then ask me directly i'll give you some donation. What's this unethical way of looting money. I'm never ever going to this # wallet.

The network speed from airtel 4g was working fine before but now from last two days it is working so slow that it made me unable to browse instagram video statuses of my interest.
I complained over 198 call centre and they registered the complaint but still the condition is same on another day. The promise of airtel for quality service is getting doubtful. My complaint number registered with airtel 198 service is
C4gsp[protected].

Even after recieving the complaints from user, you are not adhering to the promise of quality service to your customer.

My number [protected], has been ported in to airtel from jio at 11:53:00 on 14th may 2019, but i have not been able to get service on my airtel sim as of the time of writing which is 8:58 am on 15th of march, 2019. I have been in touch with customer service, which have told me to wait for four hours for the past 9 hours. As this is causing monetary loss for me, i request you to take quick action, else this will serve as a written record for the discovery process.

Myself alicia, customer using airtel dth. My subscription is still active with airtel my complain is everytime i recharge there's always a technical problem and my tv doesn't work. I complain everytime and they tell me next day 11:30 am the problem will be solved but that never happens. Everytime we recharge but we can't watch it because of airtel technical problem but still they will cut money for service which they are not providing itself. So everytime my money is just wasting. Airtel is a fraud company and their representative as well. I want my refund.

Your telecom company advertise that airtel is the fastest network in india.. But there is no internet speed in our area even if it is 4g network. Its only less than 10kbps. Why there is such a problem in 4g network. You are jusy fooling the peoples nothing else. I think its waste of taking an unlimited pack in this slow network. Nowadays your service is also not good. If it continues the same i will be looking for other service provider...

Worst service i ever seen. Raised complaint many times within 4 years about network issue but every time the customer executive told that "dear sir, we are upgrading the tower at your location. Within 3 months you will get best network." and i am hearing this lines since 4 years. You are not capable to provide network or not capable to give proper solution.

I recharged my Airtel DTH on 26 April 2019 with amount 320 Rs from Paytm.
The plan was represented as validity of 1 month.

So, it was atleast supposed to work till 25 May 2019.

But Airtel expired the plan today on 14 May 2019.
They expired the plan even before 20 days.

This has happened a lot of times before but we didn't care much. Now I decided to take a stand.

My airtel customer id[protected]

I had logged a complaint on 27-april-2019 for lost sim and i was told the sim had been deactivated. However i want to close my connection but until today 15-may-2019 the connection has not been closed. I was told for closing the connection address verification is required and it was done on 3-may-2019. However still no action was performed. But i still getting emails from customer support that address verification is required and i need to clear my outstanding. I had paid all my outstanding amount as of today. Please help to take action on this immediately

Hi, I am Kamalakar B Shinde, My Mobile Number is [protected], My original Mobile postpaid plan is amounting Rs.199/-. further, after my concern along with Airtel executive it is changed in month of Oct-Nov 2018 to Rs.149/-. From last two months it is noted that my plan is again changed from Rs.149 to Rs.299/- directly with out my concern, without any information. It is again shocking that in last month my Mobile Plan changes from Rs.299 to Rs.499/-. within this period I frequently visited to your airtell galleries to appel the same and call on 121.
Sir, It is very clear that without my concern, without any notice, without my requirement, Airtel company is frequently changing my plan and without considering my financial ability to sustain the same. I would like to inform you that I am not responsible for such a type of Ridicules issues created by your Team, secondly I will not pay a single rupee for these additional plan, forced by Airtel.
Please look in to the matter seriously and resolve the issue along with settlement of my previous bills as early as possible.

Thanking You.

Sir,
I was downloaded my airtel app 2months ago for my airtel dth recharge purpose. But beyond 4-5 days not response this app & not shown my mob. No as well as customer id. Hence i not able to recharge my dth & no change any plan.
So i humble request to pl active my airtel app as per priority basis.

Name :- aba pandurang yamgar

Customer id :- [protected]

Mob no :- [protected]

I cannot recharge my airtel number online and have made a transaction 7 times since morning! I spoke to the customer care executive and he said there are no possible obstacles here while the server could be down. But i tried to recharge the phone for a jio number and it was successful. So i tried recharging my phone through paytm and amazon and no success again.

I regret porting my number to airtel with such a service being provided. I need my refund back now for all the 7 transactions i made. Urgent addressal is neede don my concern here!!!

Hi sir
i am your prepaid coustmer my mo.no.[protected]. plz send the incoming and ougoing call details to my email id my id is "[protected]@gmail.com"
i face big problem in my no.so please solve the my problem urgently.
i also request you.
i also call custermor care 121 then told me type sms maintion details mail id and require month send to 121.this process i am three time do but no reply.
so please send my call detaials,