Airtel Complaints & Reviews

I have mistakenly recharged wrong contact number through paytm and i want to cancel the recharge. Please help. This is important.

Please find the details attached.

Reference order: [protected]
Incorrect mobile number : [protected]

I have tried everything to reach out to airtel officers but no luck. Tried contacting on 121,
121,
[protected]@in. Airtel.com,
Appellate. [protected]@in. Airtel.com,
Nodalofficer. [protected]@in. Airtel.com
But did not get any useful reply, all i am receiving is automated replies.

More details:

Number i was trying to recharge was [protected] (Belong to my husband) and is registered with [protected]@gmail.com marked in cc. Which i did recharge second time, just after this recharge.
And the number i tried to recharge with is [protected] (My idea number) linked to paytm account with email id [protected]@gmail.com.

This number [protected] (Where incorrect re-charge was done) does not belong to either o[censored]s and hence we cannot authenticate this number.

Step 1 - applied for a sim change on 01 may 2018, the sla was 48 hours for activation but the store representative promised lesser time.
Step 2 - post 48 hours the sim was not active, called up 121 and registered a complaint and was given another 48 hours time line, with promises from the manager that this will be high priority.
Step 3 - sim still was not active post the 56 hours time line, called 121 and they stated my complaint was "closed" as resolved.
Question a. Is are airtel shutting down?
Question b. Is it just balant disregard to thier customers?
Question c. They have no clue to whats happening?

Highly frustrating talking to thier customer care and the phrase "sorry" can be heard every second in the conversation!!!

Sir,
I have an airtel prepaid number which got deactivated last week because it was not in use but the number is very important to me because it is the only means of contact in many of my documents and government job forms. Incoming and outgoing calls of my number were also barred. How can i reactivate the same number? Please tell the needful.
I will be very thankful to you.
Tanumish

I m highly annoyed by the dth service of airtel dth service, my account balance expires 10 days before than the due date, i recharged my airtel dth with the monthly pack of 360 rs. For one month but the account balance expires in 20 days as the company deliberately activates some un necessary activation without giving me any information, i never asked them to activate anything other than my package, for which i pay 360rs. For 1 month, but it's now continued in succession for third time, a fraud is going on here with the airtel dth customers, & company's staffs refuses to do anything, plz help me for this

I requested for talktime balance recharge but i was mislead by sending me a message for unlimited talk time which i recharged but the balance did not top up. When i put my request in customer care they were very rude to not help me and instead told me to do a different recharge.
This misleading and rude behaviour will lead the company to loose old customers and loose a good reputation.

Hi iam woking in shahdara and iam getting network issue from last 1 year iam complaining to your costmer care but no response till date in our area we get very low network to recive n make calls and our coustmer also having problems so u have do some thing to get more coustmer to choose airtel u have been a best company till past years so plz do sonething to boost network in our area

Airtel signals are worst in our locality... Internet services are also worst... We don't have even 2g also properly... So please resolve our problem as soon as possible.. Atleast try to improve till 3g... We don't have 4g towers so we depend on 3g services only... So please its a request to solve the issue as soon as possible... This is second time iam complaining about the issue so please try to solve it atleast this time...

I have recharged airtel dth customer id-[protected] on 2/5/19 20:24:29 with rs. 335/- through mobile banking recharge facility, but airtel dth service not started and the transction was successful. My money has been deducted but service not started. Already talked to customer care but no response.

Transaction ref id[protected]
Status - success

My setup box stopped working all of sudden. I have raised an issue and the technician arrived after 2 days. He said the setup box needs to be replaced and as they don't have HD -DVR setup box with them. I have to take new connection again. I have 3 months left for the 1 year package I took. They said it won't work and I have to take new connection and get new customer id. It seems it costs 1900 for the new connection.
Why would I need a new connection. If they don't have setup box, they should get it from other dealers and replace it. it has been 8 days and still the issue wasn't fixed. When I call the customer care all they say is wait for 24 hours. This has become a joke and they don't have least responsibility to fix the issue.

For the past one month or so i am not able to use 4g network on my airtel number. As my home network is uttarakhand and i stay in haryana (136119) but i am not able to use the 4g ntwork.
So kindly help me i resloving the issue as it is becoming difficult to use internet services.
Do i need to swap my sim, do inform and would i be able to get it swapped here in the roaming area of haryana.
Thank you

My mobile number was tapped from today morning till evening. A short beep sound is been noticed at relugular intervals. I want to know the details of the person tapped and the reason for it. Any authority had permitted for the same to tap my numbers. I have stopped the signal for some time at 7.00pm for half an hour. Later i have noticed that beep sound is not coming. The same was brought to the notice of commissioner of police. Visakhapatnam in writing also.

I have issue with Airtel Internet service.
Issue I am facing from more then 10 days.

I have frequently chased customer care service and raised the complain but there is no response. Every time customer the matter has been escalated, and will get call back from network team. But still there is no response from Airtel Team.

I post paid user I use to pay almost 800 rs per month to Airtel for the service.

Please guide with proper step.

Respected Sir/ Madam,

My outgoing validity of mobile is expired but my incoming validity is next 14 days, I want to do recharge mobile number before one day of incoming expiration, but Airtel company directly deducted Rs.23 amount from my main balance without my permission & information and also it's complaint helpline number not connected. I want to return my Rs.23 from Airtel company.
Please help me.

Thanks,
Ghanshyam Damedhar
Mob:- [protected]( Airtel Mobile No.)
Email:- [protected]@gmail.com

Hi, my self aadesh bopaiah, i am residing at kodagu (Coorg) marandoda village (Pin-571212) we are facing a lots of network issues and unable to make any calls or use the data, so please look into it and do the needful,

Also if you want to install the network tower, i can provide the land for rent..

So please check and provide the necessary needful.

Thanks so much.

I recharged my dth on may 1 2019 of rs 410 with txn no[protected], today airtel disconnected my connection saying insufficient fund, amount didn't got credited to my account my registered number in dth is [protected],

I also made a complaint with airtel customer care executive complain no is 88724038. They promissed me a call back but has not given me call back

I had raised a request to split my two set top boxes and transfer one of them to another location on 30 april 2019, at that time they told me i will get a call back from back end team in 48 hrs as they can only split the connection
Even after 4 days i have not received any call back
I have called customer care thrice since then and every time i get absurd assurance that they will arrange call back in 2 hrs, half hr etc.
This is beyond ridiculous, airtel has opened customer care service as a joke and fool people.
There is no alternative also apart from talking to these people over phone
Airtel should just stop providing services if incompetency level are so high

I am trying to subscribe new chanel plan on airtel dth (Cost. Id [protected]) since 2 months but it is still not activated. I m trying to get help from customer care but they forcing me to select any ready made plan and they cut the phone call when i ask the reason that why i am unable to select chanels according to me. It is the clear violation of new trai's rules. Please help me in this regard.
Thank you!

Respected sir
I raj kumar gautam as my airtel no.[protected] was discontinued for last one and half month from 26 march, 2019 till now for converting the service from prepaid to pre on post as my number is more than 11 years old customer using airtel network presently, as repeatedly so many times i visited the airtel nodal office and airtel store for travelling 300 kms to and fro because of this i faced lots of health issue now and then with effect from that i have also faced lot of problem in official work site in physically and mentally. I failed to send money to my family due to otp as my family rent resident in lucknow and my child's admission is hold due banking transaction incomplete problem due to otp with that my child's future is spoiled due to bharati airtel network issue if the situation persisting so on bharati airtel is responsible for my child's future. Till now my sim is not activated after repeated approaching to airtel executive customer care service either telephonic conversation nor through the direct approach in airtel nodal office bharti airtel limited, b2, 3rd floor, south block, bahu plaza, gandhi nagar, jammu, jammu & kashmir 180012, no response of activation has being done till now and the status remains the same. I requesting you kindly do the needful for me to save my child's future.

Sir this is humble request from me to solve the above issue and do needful action from your end

Kind regards
Raj kumar gautam
Cont. No.[protected] / [protected]

Dear sir/madam

Yesterday i purchased airtel dthconnection. I had called to airtel dth services center and booked new connection. After 1 hrs airtel dth customer care called me and i told them that i am interested in a new construction for dth. I was asking which channel is are there in the connection. She told your choices i told give me all hind channel, sports, english and news channels, she told rs 292 package all hindi sport and news channel will be coming.
Yesterday dt 02/05/2019 evening 18.15 hrs installed and told 1 hrs active but today 12.10hrs the dth got actived. I checked all channel 80% free channel no hindi sports channels. Airtel dth company never showed us the pamphlet and we never selected any channel of it. I just book new contection online after. They called me 8 to 10 they give us the worng information. I had call customer care and they give worng information about package diteails and about channel.
I told costumer care that if i don't like the channel and services and they should take the set-up box within 24 hrs and they should return the money back. Customer care cannot refund the money back. Dth id no [protected]
Can you take a strict action against them and try to refund my money back.

Thanks & regards
Rahul bhise
[protected]

I had mobile richarge on 25 april 2019 from yes bank app 2 times 399 mean total 798 rs
Both times transaction successful but recharge not done, i called bank and they gave me details of transaction which is sussesfully debited from my account,
Then i called custermer care they gave me funny answer "there is no way to check money deposit in airtel merchant account.
If you don't get recharge confirmation massage it mean we dint get money from your bank account, better you talk with your bank".
My airtel mobile no.[protected]
My alternative number [protected]