Airtel Complaints & Reviews

I have been trying to reach customer care for my poor data connectivity for last 1 months, but your customer care team is pathetic, they are not able to resolve this.

Today i was told by jaswinder (Sr. Customer specialist) @11:15 am, that there is an issue with tower at my area, fixing this may take 90-120 days?
Is this how you do business? After a consumer is buying project, you are saying there is issue with tower and you can not use for 3-4 months? Is it justified?

Regards
Kaustav banerjee

I am using two airtel no and in both i have data plan 1.5 gb per day
Today 3:00 pm i connect my data 3:36 i got message that you have used 90% of data then again 3:40 i receive message that you have used 100% data
So i change my sim and connect the net throw 2nd sim after 7 minute 3:47 i got message that you have use 90% of data. (See attached of screen shot)
Since one week i am facing same problem. 5-6 times i call to customer care but always they told me please off auto update, don't watch hd video, what is this yaar kiya isse pehle hum ne net hi use nahi kiya ya phir mera mobile har roj update horahah hai
Yes jio is the best pehele mai jio he use karta tha usme is tarah ka koi problem nahi thaa

Jab 90% ka message aata hai to ek aur message bhi poopup hota hai ke 3gb ka rechage kijye 48 me ek din ke liye
My question is

How it possible with 7 minute my data finished every day i am facing

Shabbir sarwar
[protected]

Airtel hotspot is not connecting.. I bought this on march 10 2018, and it is not showing any connection and if connected also it is turning off by its own. And it does not charge also.. If i keep charging the whole day it is always indicating the red colour.. I kindly request you to look into my problem... Please do work on this...
-my number-[protected]

Hi converted my sim from postpaid to prepaid today. Signals are and incoming is active. But outgoing says i've been barred from making outgoing calls. Tried recharging the number on paytm and my airtel but both say recharge could not be processed as the number belongs to unknown operator. This is very annoying and i also happen to have a 449 balance on my airtel wallet. Please resolve this at the earliest as given my usage, not having outgoing even for a day is a big issue for me.

Saketh ganagavaram
[protected]@gmail.com
[protected]

Dear sir / ma'am
Greetings!

This is to bring your kind notice that i'm a regular customer of airtel services including mobile network and dth services. But from last few days, my mobile number [protected] is out of service without my consent to do so.
I have never been informed by any of airtel representative or customer care services representative regarding discontinuation of services on my number. Now i'm facing a huge problem and discomfort due to termination of network services. Most of accounts and digital services have the same number as registered mobile number for otps, transaction verifications, online services, bank accounts and other similar credential tasks. But due to discontinuation of this number i'm unable to use all these services.
So many important works, communications and contacts have been missed which resulted in huge financial, social and professional losses to me.
Thus it's my humble request to you that kindly resume my mobile number and services on top priority.
I'm expecting prompt revert and actions from you in this regard.
Being most trusted service provider, i don't want to build a negative image of your esteemed organization and really don't want to terminate our association as consumer and service provider.
Kindly look into the matter and resolve and resume my mobile number.
In whole family we are 14 members using airtel mobile network services and 4 dth connections. So we don't want to stop using your services after long period of satisfactory services just because of one disappointment.
So please let my faith on airtel strengthen more and more by resolving this issue at earliest.

With last hope and expectation from airtel cellular services

Thanks and humble request
Dr. Deepak kumar thakur
Mobile number [protected]
Email id : [protected]@gmail.com

My balance was completed on 23 april 2019, from then they have stopped incoming calls and messages. I have no problem if they stop incoming calls. how can they stop incoming messages. if a person cannot receive otp from bank how they further recharge through online facilities.
even they do not give option to opt out from their network and choose other network with same number.
all I am saying customer should have the choice to choose, you cannot dictate or change your rules on your own, if we do not like your rules there is no option for leaving.
opting for your network look like entering into quicksand either we cannot comply to your rules/difficult to comply with the rules or leave the network with same number.
I don't know why conditions/rules became very strict all of a sudden. you have to according to customers comfort not compel them to comply with your rules by force.

Sir,
my name is rupesh having airtel prepaid number [protected]. i have ported in airtel since december 2018. since i have ported from the time of porting in airtel i am having issue above mentioned in subject.
i am having airtel 4G internet problem airtel 4G internet is getting disconnected again and again every 5 to 10 minutes after geting disconected i need to restart my phone.
i am having airtel calling problem while i make a outgoing call the airtel ivr says you are not registered on network. also while anyone calling me somethimes the ivr says the mobile number is switch of even my mobile is swiched on and also having full network access.
i am having problem in network coverage airtel giving me only 2 signals at outdoor.

sir i was many times called to customer care
1. sometimes customer care listens my complaint and ends the call or tells me to call airtel customer care saying 198 is not airtel customer care number.
2. sometimes after conecting with customer care my call gets disconected by them.
3. sometimes customer care says your complaint is registered. but they didnt gave mi complaint ID.

sir i am having this issue since december 2018 up to till date. i am facing economical loss because of airtel network problem because i cant conect to my clients also i cant use my data which is daily 1.5 GB i can just abe to use 200MB of data. .

please sir solve this issue and justify me. even this problem is not solved i will go at TRAI just give me a complaint ID for reference.
the screenshot showing my airtel only two signals even i am outdoor is attached.

I using AIRTEL mobile network fast 15 years above, lost 2018 January to till not working properly in my house and office I use only on street. Very very worst condition. When complaint AIRTEL office, they only few days sir please wait, I am waiting, waiting an waiting so sad.how solve my problem

Sir my airtel wallet mobile number [protected].i have 150 rupees in my wallet, and I requested airtel customer service to transfer my amount and close my wallet, and I give all proof ids but they don't respond my complaint.pls solve my issue.

I recharge my Airtel Number [protected] with Rs. 349 on 21/04/19 and the recharge failed.
I tried to recharge with Rs. 349 again on 22/04/19 but the recharge failed again.
I got 2 message 1 message on 21/04/19 and the 2nd on 22/04/19 both message mentioning that i will get the refund within 7 days.
But till today I didn't get any refund.
Checking the bank account everyday for the refund.
Contacted the customer care and Facebook message of Airtel.
They said they are looking into the matter.
Please help.
I am willing to know if this problem is from Airtel side or from my Bank side.
Screen shot attached from airtel website by logging into my account recharge transaction section.
Thank you for your help.

On 28/04/2019 I carried out online transaction through the Airtel App for my mobile number [protected] for Rs.459/- As the transaction was not completing I repeated 2 times ( Total 3 times) of which 2 have failed.
ID[protected] Rs.459 - Failed
ID[protected] Rs.459 - Failed
ID[protected] Rs. 459 - Successful
I am yet to get the refund.
I checked my bank statement a couple of times. If a transaction fails it should reflect the next day.

Can you please provide me with the incoming and outgoing call details on my Airtel mobile number for tle month of April. I have tried all other methods available on the internet but they doesn't seem to work but I really need my call history details as soon as possible.

Phone number -[protected]
Email id - [protected]@gmail.com
Thank you.

On my mobile value added service has been directly activated by airtel and charges have been mentioned in my bill of march 2019, which display value added service chages for 18th and 30th march without my consent. How airtel can directly activate and add any valued added service without consent o[censored]ser and heavy bill has been charged by them. This is one kind of cheating to customer.

I have an airtel sim and i tried to recharge my number with the rs 199 unlimited pack but i accidentally recharged a wrong number and thus i want a recharge reversal as soon as possible from airtel.
Wrong number - [protected]
Correct number - [protected]
Transaction id[protected]
Amount - 199
Require the recharge urgently so i request you to help me asap.

The text messages that company sends notifying 50% 90% and 100% data used are not consistent. I didn't received 50 and 90 % data used messages many times and directly got 100% data used message. It's like airtel is doing this purposely so as to force us to use their top up data vouchers which starts around 50 rs. Also there is irregularities in their app notifying about current plan and data used. Many times i couldn't use see how much data...

I am prepaid airtel customer for 8 years. I now use the airtel app to topup my talktime and data for internet usage. Everytime i topup my balance remains zero!!! Plus when i call landlines, espeically air india, i get a message saying i have zero balance and can't make this call. Then another message come alive and tells me i can get ten rupees credit by pressing 1. Then the message says i can't get ten rupees because i have an outstnding balance due of ten rupees. Are you madd??? This is insane. Whats going on??? What does it take to make landline calls to air india... A well known airline??? Of course. [protected].

I requested for setup box upgrade to hd on 15th apr 2019 (My customer id: [protected]) and complaint number is 87995628. Till date no one contacted me yet, on 18th apr 2019 i requested again (Complaint number:[protected]. Till date the request is pending no one resolving it.

I keep on following them in mail but no one is resolving my request. I asked them to escalate this to higher level management, but they are not doing that also.

They simply send below mail every time.

Dear ravi kiran maddi,

Warm greetings from airtel!

This is with reference to your concern regarding hd upgradation for your airtel digitaltv id [protected].

As per our telephonic conversation with you on mobile number [protected] dated 27/04/2019, we would like to inform you that your complaint for hd upgradation has been registered with service request number 88188438. Our team is working on your concern on priority and will come back to you soon.

Please note that your reference no is [protected] for any further correspondence.

We thank you for your patience.

Best regards,

Dayamani
Airtel digitaltv
Bharti airtel limited.

Its almost 20days, what should i do now. If you want i will share email communication with you.

Thanks,
Ravi kiran maddi

I have done recharge on my airtel number [protected] on 20th april 2019. The recharge was of 548 rs 3.4gb/day and unlimited calls. It was working good till yesterday. Today it deducted my balance and internet is not working. I checked the balance via mmid code. It is showing 3.4gb remaining. But in airtel portal it is showing 0 mb. Please help with this.

Tried calling airtel customer care many times, but no response from airtel related to my issue.

I am not able to receive any incoming text sms or otp's into my airtel number, please look into the issue and resolve the thing asap.

Either provide me with the number where i can directly talk to the customer care and resolve the issue, becuase this issue is where i am stucked.

I paid my airtel bill on 30th march using google pay and the transaction failed. Assuming that the money will be refunded to my bank account i made another payment for my bill via myairtel app and completed the transaction.

However, it has been 30 days now and the money is not refunded. I confirmed from hdfc bank that the amount is credited to airtel and then spoke to customer care, nodal office and twitter support but they have not resolved the issue.

This is a real blunder from airtel. Please help
Mobile number: [protected]
Amount: rs1331
Date: 30 march 11:12am
Upi transaction id:[protected]
Google transaction id: cicagkdy7qchnw