Airtel Complaints & Reviews

Hi Team,

I am not sure exactly who is owning the grievances from Airtel.

These are my grievances.

1) I was continuously misguided over the Airtel call center that my SIM can be activated in spite of I being available in Netherlands and buying in time of 48 hours and 72 hours constantly both by emails and calls.

2) I was not informed in no point of time that I would not be able to have my SIM activated which is false. I would also like to inform you that there were always false promises made to me that I would be receiving calls from the Airtel customer care to an abroad number which never happened.

3) I spoke with multiple people of which I would like to name a few Vishwa and Sathya Prakash who have premised me of the above and in vain. I wasted a lot of time and some time and efforts also have been wasted because of the mis-communication.

Can you please let me know who is accountable for all the miscommunication and wastage in time for me.

Also I would also like to mention you the name of MS HindU U who was teaching me of Professionalism which I feel Airtel does not have each of its departments with the issues mentioned below:

1) The same person would not be connected to the call each time I call the number [protected]. The people answering the calls are so incompetent that they are not able to transfer the call to the technical department nor they are able to write emails on behalf of [protected]@airtel.com nor they make proper notes in the call I speaks which makes me waste my time to talk to each of them when ever I call them.
2) Each time I call the above number I was always promised of services which airtel is incompetence to provide the promised services.

I have all the email proofs for which I was misguided.

I would like to have my number activated against the requested SIM as pert the request raised.

My mobile number to be activated is [protected].

Please feel free to contact me on +[protected]

Hello SIr
Mera name raj kumar hai meine apna electricity bill jama karne ke liye ke liye airtel payment bank wallet mei apne bank se dale phir meine airtel wallet se electricity bill jama kara lekin airtel payment bank se bill jama nahi ho paya meine airtel payment bank costumer care se baat ki unhone mujhe apne identity jaise 1. aadhar card 2.pan card 3.Bank pass book 4. 3 month statement 5. transctaion history
meine sari idenitity send kar di lekin meri problem resolve nahi ho payi phir meine four days after call ki unhone phir idenitity jama karne ke liye ke liye kaha phir meine mail id par send kar di lekin abhi tak meri problem resolve nahi ho paa rahi hai 3 june 2019 se costumer care wale pagal bana rahe hai please meri solution resolve kare

My registration No. [protected]
Name :- raj kumar

To
The Manager
Customer Service
Airtel DTH Service

Dear sir,
In spite of our online complaint nobody has attended the residence for the service so you are requested to send your engineer for restoration of service and also releasing payment for relay.The Airtel connection is out of service since 3.05.2019. till now.

With Regards
S.S Mohapatra

Mobile-[protected]/[protected]

Address-Abhishek Apartment plot-729 flat no2 first floor Sahid nagar bhubaneswar odisha

Sir,

I recharge 200/- rs yest on 17.06.2019. It has not been credited and not added to my account.
When i call the customer care executives to know the above details yesterday. They are saying My mobile no . [protected] is migrated to post paid on 15/06/2019. And a request has been give for the migration on 12/06/2019. I was shocked to hear this.

I did not give any request to migrate to post paid . It has been done without my knowledge. I immediately asked them to cancel the migration and make my mobile no. back to prepaid. I am using this same mobile for the past 5 years in Pre-Paid.

I am deeply saddened / upset to know that your service to the customer is very poor bcoz your executives are saying that it can be changed to prepaid back only after a month.

1) I didnt change the plan to post paid
2) I didnt make any calls from 12th of June 2019
3) All the above has been done without my knowledge. May be you are migrating yourself to the post paid from your backend, i am not sure.
4) And finally now my request is to change immediately to PRE-PAID. which has to be in effect right from today.

Please take necessary steps immediately to change my plan to Pre-Paid.

Thanks
priya

I've received the cash back but didn't received the movie & coffee vouchers with was mentioned on the offer board at Relaxo footwear NIT Faridabad outlet.

Offer type - Cash back+1 movie voucher+2 coffee voucher on purchase of Rs. 900/- on sunday (PFA)
Transaction id - [protected]
Transaction date - 9th June
Transaction Time - 1:12 pm
Transaction Amount - Rs. 1398.50/-
Transaction mode - Airtel payment bank

We are getting poor service from airtel in our office from the installation of our broadband connection, we couldn’t use internet connection even a single full day we put the complaint several times but we getting only mail response from airtel and till this time the issue is not solved we hope your help on this

Fixedline number [protected]
Broadband ID[protected]_ker
Relationship number [protected]

To above mob I sent Rs 399/-on15.6.19at 5.29 pm through Paytm.It was accepted by you and message was sent.TO check the balance your company sent message stating thatafter deducting broker commission etc. the balance is Rs212.67.I wonder how you calculate this and inform the cu stomer incorrect balance.Pl check and setright the balance and inform me. as you informing I add one more complaint that your company does not respond the customer when I many times tried to contact your customer care center. This irritates me to lodge this . if you don't take action I will send email to you within 7 days.

Hello,
This is Puru krishna gupta from Naraingarh, distt ambala ( HR ) region.
From past 4-5 days, i am experiencing poor internet speed as airtel subscriber.
For ur knowledge, my device is redmi note 5 pro ( 4G ) and i have airtel sim on 4G network.
Though the sim network strength is good but speed is in KBs regardless of time ( morning, evening or night).
I have tried switching my sim from slot 1 to 2 but has no effect.
The claim " fastest 4G " doesn't hold.
Kindly do needful in order to provide best for customer .

Thanks.

Puru krishna gupta
[protected]

Rajesh colony
Hussaini road
Naraingarh ( 134203 )
Haryana

To the above mob I remitted a sum of Rs 399/-on 15.6.20`19 by Paytm at 8.29pm to get recharge for 84 days.It was accepted and message was sent .But onasking the balance it was informed that Rs 212.67 via sms.There is NO system to contact your customercare and there is no response over mobile. Will you pl checkup and inform me how the incorrect balance was repeatedly sent over messages
PL provide numbers of customer care to talk over phone in future on such complaints.
Aggrieved customer

For my new Airtel SIM (Ph: [protected]), I went ahead with online recharge of Rs 249. When first time the Airtel gave a message "Sorry! Recharge was unsuccessful", I went ahead and re-did the transaction. It gave a failure message again. I now see from my ICICI bank account that Rs 249 has been debited twice.

I am thoroughly disappointed with Airtel service. I am requesting Airtel to refund me the second time amount and recharge my cell with Rs.249 package.

Date of transactions: June 17, 2019
Time of transactions: 9:00-9:35 PM.
One of the transaction numbers:[protected]

Hi Team,
I lost my phone today 17-june-2019 at 19:00 in Mangalore central railway station.
I request your kind help in blocking my AIRTEL ASAP.

phone got switched off in minutes, there has been no response from the taker nor any replies to messages sent

details:
Name : Shimna M
number : [protected]
Place : Mangalore
exact place of loss : Mangalore central railway station.
Exact train taken to travel: Coimbotore Mangalore past passenger
alternate number for contact : [protected]

I request your kind help

Hi,
i m suhas pratapwar my airtel postpaid mob. No.[protected] has no network from last week, after paid my outstanding i tried to restart my mobile, but no network in my sim card, when i visit to nanded postpaid centre, that time the oprator lady had arrogently said about no service will give from them & told to go another shopee like prepaid dealer, very shame to say you how they ineract to custemer like this.From last week i facing too much problems because of sim network, if you will not giving me network on my sim, then i will go to consumer forum & will claim all my losses .

Hello sir namaste
My self chaitanya Chhatria. Cuttack orissa.754001 customer Id- [protected] .last date, 10.06 2019 I payment online on www.onlinedth.co.in on mbl no_[protected] to Mr anuj bharadwaj. But till no any engginer visit.and Mr anuj also not pick my phone.i already very harassment now no body can coperate me.please sir resolved this problem asap.i will be glad. Thanks.
Chaitanya Chhatria
Mbl no-[protected]

Hello dear...with due respect... it seems like my outgoing call is being blocked...whenever I try to make a call.. it keep getting this message from other side instead...'ur address proof isn't valid'..tho i'd encounter this message in several times in the course of past few months..but it never extended this long as im having right now..

I was taken the minimum plan of Rs 499 plus taxes, but this month i have got the bill of Rs 824 then I have called Airtel customer care at 121. Customer care person told me that I have changed the plan from Rs 499 to Rs 699. then i have asked them to get the proof when i have called and confirmed and from which number i have called? No answer for this questions from them. Finally I have decided to disconnect the broadband without paying the bill and I have asked for the process to disconnection. call was kept on hold for 20 mins and finally it got disconnected from their end. I had to call 3 times on the same day continuously because every call is disconnected by the customer care person without any resolution. I had to explain same issues every time and I fed up and wanted to talk to senior manager, this guy also disconnected the call without any resolution.

This Issue Started in January 2019 when the Airtel DTH Staff came to my home to setup the setup box and dish. They carelessly happened to install someone else's Setup box and left.

My Parents who are both 60 + did not know the details. So In a month or two, the issue started to arise. My Elder brother(who stays in delhi) did the recharges but then it did not go into the desired customer id since The staff had setup someone elses account. Later on I came back to India and on investigating i realised that that there was a misconnect between the accounts being recharged and the account which was installed.

Clearly the account that is here at home does not belong to anyone in my family but to random different customer. I raised this issue multiple times during the month of April. One Customer agent on the call assured me that the money which went to the other customer id would be available on the current tv account so as to ensure that tv service was not disrupted.(THAT NEVER HAPPENED THOUGH). Anyways, another DTH staff came home to check and confirmed that the staff who came for installation had made a mistake.

Now since the DTH staff did not know what to do, he called his senior Revathi ([protected]) and handed over the phone to me I talked to this lady and she said that they will make necessary arrangements to change the account details and make this process seamless. I also talked to another person name Vinod Gopalakrishnan([protected]) who said that it was very unfortunate and they would help to sort this mess out.

However, After 2 months, No one has followed up on the assurances and I have decided not to use this pathetic service untill things are resolved.
I am deliberately pointing out the names here of the people who talked to me on behalf on Airtel.

Consumer grievances handling is a very serious job and having employees/Customer service who do not give a rats ass to the consumers concerns are not really needed in this fast pacing world which emphasizes on Exceptional Client Service which i feel is not clearly Airtels forte.

Hi,

Airtelsecure Service Request # 4315117
This is really sad i am complaining about airtel which is so far the best service provider to me. I am getting calls from other service providers to port my number and i literally scold them and now i am really feeling sad about how airtel is not
bother about their customers issues.

I bought an iphone 7 plus from airtel with the insurrance airtel secure. My phone got damaged when i was riding my bike and due to broken road my phone slipped out from my pocket and a bus coming from back driven over to my phone its an accidental damage which is covered by airtelsecure and now after submiting all the documents they denied the insurance by saying due to improper handling and a represntative told me that there was no external force applied on the phone and when i said that bus for me is an external force which causes the damage or in case of my phone drop that broken road is thw reason why my phone came out of my pocket.

Please help

My Airtel number stopped working. I called customer care and they asked me to visit the nearest center. I went to the nearest center and they gave me a new sim and said that the sim will get activated in 4 hours. But it didn't get activated. I called customer care 5 times and the way they talked to me was disappointing and clueless. They said the sim was activated 24 hours ago which can't be the case as I got my sim 12 hours ago. I asked them to give the time of activation and they didn't give it. They asked me to again visit the store which is quite far from where I stay. Disappointing and useless customer service. My number is [protected].

Customer care representatives were very rude and I want a strict action to be taken against them...the names were akanksha, Uma (supervisor) and 2 more people. Please check the data log you will get the names of all the members...I want this to be done asap or else I will escalate it to the higher Management.

Yesterday i received the message from airtel that i port request is approved and by 10 pm my number will be ported.

But at 10 pm my old sim stopped working and my when i inserted my new sim i am getting message "mobile network not available", now currently my both sim are not working.

Frankly speaking i am frustrated with the service that i am getting from you guys. as now my both sim are not working.

If i call on customer care or go to airtel store they don't have any solution also, they even said i[censored] wish u can port your number to another network.

Please make my number operational otherwise tell me who will be responsible for the loose that i will go through because of inactiveness of sim

Dear,

Vijay Bhardwaj [protected]
I lost my no. Before 6, 7 months, went to store that time They said you have to take post paid after 3 months u can change to prepaid.
And since 4 months I visited Airtel stores and called also.
Worst experience I used to pay 500 approximately every month no use still after that.
Since 2 months no. Facility closed after one month bill 492. Rs and bill everymonth generating.
Why I am fool if I am not using and not using net bcoz you closed services
Why I should pay 3 months bill.
Will not pay surely
And close my account I am going to port my sim.
Tell to all about this cheat & lazy ness services bcoz postpaid bill you guys enjoyed.
Customer [censored]ed
150 rs people enjoying monthly
I am paying 500 for monthly
WTF.

Don't generate next close my account don't disturbed either will take