Airtel Complaints & Reviews

Sir ii is to bring in ypur notice that since 2 yeras i am regularly complaing to change my name on registered mobile number and everytime it is said from your side that the prblm has been resolved but its really very embarrasing to say that i have not got solution of my problem... Due to this rough service i have stooped recharging my airtel digital tv account. Its my humble request to plz change my name..

Registered mobile number. [protected]
Change name as. Hema seth

I have done recharge on airtel number on 18/04/2019 yet the recharge is not showing and the transaction amount is also deducted i had done recharge of 399. How can the deduction be possible if the recharge is not seen. I want my recharge to be done or my money refund. Being your loyal customer i need the same loyalty from the service provider as soon as possible.

Mr. Sunil mittal, i’m a very long and old user of airtel. I use airtel postpaid connections for nearly 10 years and then finally i decided to switch to prepay. So i went to a retailer store o 12 block o lajpat nagar 2 110024 on 25 march. They generated otp and ask me to pay on pro rated and i did pay. I was confirmed that it will be done in 48 to 72 hours. I then follow up and one executive request me to wait till 28 march 1 pm. Nothing happen. Then i called up on 30 march again the false promises that a complaint is raised and will be done by next monday. I called up and spoke with of the supervisor and he was very rude and if this kind of customer support work for your company then it will not be surprised that airtel customers support is one of the worst. Then he ask me to pay the bill again when this is not my fault. I already informed him that i have paid prorated for those required days and i’m not accountable for any further bills and he yell at me that you use the service so you have to pay. Anyway the issues is still not resolved so i put a complaint in facebook on 4 april and more than 10 different executives commented on my post stating it will be resolved soon. Then one executive call aanchal t promised me that it will be resolved by 16 april and confirmation message also received but nothing happens today is 18 april. Then i follow up on this then one stupid agent called gurpreet b asked me the store address and more details which i have given 14 days back on same comment. Forget about providing resolution, your executive doesn’t even check what is the concern and what all information is provided this cause more irritation and frustration. Please note this, your executives are really experts to irritate and screaming yelling at their customers. Hire and get more of # and your company will definitely stand on top 1 list in world worst customers support.

I hope you may understand how frustrated the long standing customers

Airtel DTH customer care not to help me choose the channel many times call but he did not help me regarding this airtel customer very rudely talk to customer
Dear Customer, Your service request no.[protected] has been assigned to engineer (Ganesh Ram Sharma), He will be visiting at your premesis between 08 Nov 2019 01:45:00 PM-08 Nov 2019 02:45:00 PM. Please note no extra amount to be paid to Engineer unless advised by the customer care.

We have choose to migrate from Individual number to Family pack with Bill plan of 649 INR per month.

Migrated to this plan on December month and we have received the call from Airtel customer care for checking the numbers for consolidation on December 20th ( Provided the numbers [protected] + [protected] ) also we have given clear instruction like which number needs to be primary and which number needs to secondary and call ended smoothly.

However, we both were getting 770 RS each ( 649 + TAX ) from December month on wards and unfortunately we both were paying it separately for JAN + FEB + MAR separately (770 + 770 each month = 1500+).

I raised this concern with Airtel customer care but they were unable to take any action from there end and my number was barred meanwhile for April month and ended up paying it for April month as well.

I raised this issue with Airtel Front office and requested them to check the call of December 20th but they confirm, do not have access for listening to such calls.

Again i raised my issue with nodalofficer.[protected]@in.airtel.com and its been more than 7 days and issue is not resolved.

Planning to port from Airtel to JIO and we are getting the message port request is cancelled because of Payment due from Airtel but i have paid excess amount than what i am supposed to pay but still with no resolution we are stuck with Air-tel network ( operator ).

I had a discussion mulitple times with Airtel customer care, Direct office and Nadal office Baba Fakruddin / Ali / Mohammad Azar Ali ( Reporting Manager ) but response seems to be very bad.

I had been using airtel prepaid connection more than a decade
But now a days, i am unhappy with the services, as i do not get indoor coverage in my building, the time i get back home, i am cut off from the world, as there is absolutely no network...

I have raised multipe service requests and contacted through mails and phone calls to service center but no use, still the problem prevails the same.
And there is no use of posting advertisements in television that you where the speedest network.

Reference no are
C4gsp[protected]
C4gsp[protected]

Its been more than a month now, and the network issue still persists, and if it continues any longer, will have no other option but to move to a better service provider, who value the consumers rights and do not take them for a ride by such ridiculous customer service process.

Hello Sir/Mam,

i have accidentally recharged a wrong number ([protected]) instead of ([protected]) on[protected] from retail store.

i am looking forward to receive a help regarding reversal of the same.please do the needfull sir asap.

Right Mobile No. [protected]
Wrong Mobile No. [protected]
Amount : 399
Transaction ID. [protected]

There are two airtel dth connections are registered with my mobile number. I want to remove one out of the two connection.
My registered mobile no. [protected]
The connection id that i want to remove: [protected]
The connection id that i want to retain: [protected]
I have selected channels or package and recharged my connection id but there are the two connection ids are registered to my mobile number... My active connection id is [protected] but my recharge amount went to the inactive connection id: [protected]
Therefore, i requested you to remove to connection id: [protected] that is registered to my mobile number.
Thank you for your kind anticipatory action.

Suwa lal jangu

I made a broadband request in Panchkula, Haryana location.
My documents were collected, I made an installation charge of ₹1000. But 2 days later, I got to know from Airtel call support that connection could not be possible in that location.
My question is why a feasibility study was not done before accepting my documents and payment.
I asked for refund ₹1000, which in call from Airtel representative told me that they will refund back ₹1000 in my paytm account that I have shared with them, but I haven't received yet.
I am calling them from last 3 days and I am only getting confirmation from their side that money will be refunded within one or two hours but haven't yet received.

Hi, i have purchased airtel broadband plan of 10gb a day, on 28th february 2019, for 3 months totals just over 1400 a month totals around 4300 for 3 months. Consumer id is [protected] connection name is magmata k,. However after 2 days of installation, it started t show the signs of disconnection. Initially it was like 2-3 times a day but after a few days passed, the disconnection became more frequent and it is at least 40-50 times a day, believe it or not. I had contacted the technician who installed the broadband and said they are replacing some cable in my area and said it will be fixed soon, nevertheless the problem just continued to exist. Then i have contacted the customer care, and they sent someone over and checked again and said there is some problem with the connection. And said he will attend it again the next day, but that day never came. Nobody till this date checked it and i am suffering from this frequent disconnection. This is an absolute garbage connection u can buy in the market. Event hough i have 10gb free internet a days couldn't even use 2gb a days am deeply disappointed this event after frequently informing the customer support regarding this issue, no actions had been taken. Looking forward to solve this issue at least i need to use it until my subscription period and after that i would happily trash this junk forever.

Sir i'm from gwalior and my complain is about your internet speed in my area called jiwaji ganj gende wali sadak mata ke mandir ke pass lashkar 474001. Sir my internet speed is very very very poor. Even i have been tried to port my no. But your customer care executive told me that they will increase the speed but still they done nothing so can you do something please.

Hi team, not able to login as already getting charged every month kindly fix it dear team, postpaid number is [protected] email id :- jyoti. [protected]@gmail.com would like to let you know that above mention detail for plan which is already being charged every month on my post paid bill since more than three month where i am not able to use this at all. And i know very much what ever free has been offer that has been already expired. Kindly fix this.

My airtel number [protected] recharged for rs.399/- transaction id[protected] on[protected]. My hdfc bank account is debited with airtel (Reference no.[protected]. Rs 399 is deducted from my bank account. I usually do online recharge for my airtel mobile number. As soon as the payment is debited to airtel usually i get a recharge message from airtel. But for this recharge i didnt get a message and the airtel number online recharge is not get activated. I need to get activated the recharge or if not possible to refund the recharge amount as early as possible

I got a call from airtel customer service executive in which he suggest me an offer of ₹504 with some extra benefits
I do that recharge on that day but the offer isn't activated, i try to get some help from airtel dth but they are also making me fool they are put my calls on hold for a long time but didn't help me, they told me that they will call me within 24 hours, but still i haven't received any call yet, there is no option for me to complaint here please do some help i want you to ask them about this or if it is possible then please call me
Thank you

My airtel sim card isn't working for 3 days now. I am not able to send or receive calls, texts or data.
I tried contacting the customer care, they told that my email isn't registered with them and that they'll send an otp to the registered mobile number. But, i am not getting any texts!
It's not possible for me to get the otp!
Help me! It's urgent.

Since last two months i am paying my mobile bill on time via cheque by depositing into the nearest gallery... But my outgoing calls are deactivated... Reason... Bill not paid... Have the proof of bank pass book... If gone to nearest airtel gallery to request to start outgoing calls they say we don't have rights to start your services... Then why the f the people have opened airtel gallery.

And the gallery people avoid the customer too...

Dear sir/ madam mera airtel ka lapu sim mai digital sim swap option hat gaya hai 8 din hua hai, abhi tak aiya nahi so pls add sim swap option in my lapu no [protected] un right hai, maine tsm se baat kiya tha wo bola unke haath pe nahi hai wo kuch nahi kar sakte pls help me tsm name sujit shil [protected] agartala city tsm pls solve this problem as soon as possible

Airtel has the poor mentality to disturb it's customers.

Really shame on you people for disturbing the customers. Now once again you people are disturbing the customers. Now I want to make a recharge of Rs. 35/- from my main balance and the option is not coming. Earlier the option was coming but now you peole become ### hungry fellows who don't have guts to EARN your INCOME and become greedy beggars by looting the customers every month or every 28 days. Really shame on you greedy hungry fellows who don't have self respect and respect for the customers. You people are such type of low mentality people that you forcibly deduct Rs. 23/- from the customers balance without taking their consent. This type of attitude is shown by fraud and beggars which you are become fully. It's better for you people to leave the job and take one big katora and sit on the roads for begging so that ongoing people will give you beg as you are the greedy hungry fraud beggars to loot the customers. If you people have little bit self respect and respect for the customers then reply with the USSD code for recharging the Rs 35/- from main balance instead of forcibly deducting Rs. 23/- without taking the consent from the customers. Shame on you greedy hungry people for showing such nasty attitude and behaviour towards the customers.   

Sir, i have converted my sim network reliance to airtel, after that a year i've used that number more than a year in airtel network as a postpaid, all my links registerd with that number including aadhar, bank account, everything linked with that number now am suffering alot now, since 1year 9months am not using that number i need that old number again.

This is a case about device claim – service request # 4148424

I got my screen damaged of samsung galaxy note 9 & raised a request for claim. Someone from one assist or airtel spoke with me like a police inspector & started questioning some useless questions. My phone was damaged but all she was concerned for some stupid explanations.

After collecting information she said someone will call back to tell status. After 2 days someone called me & said this is not covered as either you have to fall under criteria of accident or liquid spillover but my phone screen was simply hit in a lift when it was in my pocket. So they intended that either i should throw my phone in water or i should be involved in an accident of some kind.

I am annoyed with such stupid reasoning, especially when screen cost of my phone is over 18000/- (Which i checked in market).

Truth don”t buy stupid one assist insurance #fraud #airtel