Airtel Complaints & Reviews

Sir/Mam,
To Concern Department,
I have service request #[protected], complaint placed on 13 June with Airtel Broadband Customer care.
Though initially a Technition came and checked he said as its a Bend wire problem another Tech would come who came and informed that they need to consult thier officer to remove the wire and get new wire installed.
Its been a week and I am calling customer care and Technician guy with no ONE RESPONDING.
I have made 6 months advance payment on my plan .
Please help me out to reslove this issue as soon as possible.

I stay in DLF Capital Greens, Shivaji Marg, Delhi-110015. Its a multi Story apartments and I reside in 30th floor. The Airtel phone network here is almost nil and it becomes difficult to communicate. There has been no improvement since last one year. Please look into this matter. We have to rely on Internet calls to communicate with others as it becomes difficult when there is Internet issues. I got to know that towers will be installed and then the issues will be rectified soon, however as I have mentioned that it has been more than one year and I have not seen any improvements, i really seek your help in getting this resolved as soon as possible.

Thanks n Regards,
Rinni
[protected]

I would like to bring to your notice that, i have raised a request on 16th June, Sunday to re locate (installation) my airtel digital tv to another house in the same area, they said that the installation will be complete with in 24 hours, but still it is pending. They had provided a reference no 90445981, from sunday to today i.e Wednesday i have called to customer care 5 times, they had provided executive's mobile number, i had called him so many times but he was not responding.

I am asking that daily my burning amount is approximately Rs.12.00, still they did not resolve the issue, so please refund my burning amount until the installation completed.

Airtel digital tv service is very worst in Hyderabad

Regards,
Venkateswarlu

Customer ID : [protected]
Ph : [protected]

Hi,

Name - Mahendran
Father Name - Murugavel
Mobile - [protected]

I am trying to activate a duplicate SIM from last Friday and everytime it is getting rejected saying DOB and Father name Mismatch
Whitefield Airtel store tried for 1 day and then asked me to go to Kadugodi Main branch - there they tried and got the same the Error

According to Kadugodi Branch they cant see my DOB nor they have option to update and asked me to call customer care.

Spoke to Customer Care they are saying they don't have option to update the DOB and go to Store.

Went to whitefield branch no help--went to Kadugodi they asked me to send mail to [protected]@in.airtel.com as the SIM is deactive

After I send mail I got a reply saying mail Id is not matching.

Again called customer care, He is saying my SIM is active and he cant change the DOB

Am using this number 2009 ironically none of my details is matching and the details what customer care is seeing and the Store person is seeing also doesn't match.

Please let me know the process and who is responsible for updating my details. If store person and the customer care cant see my details who has the access and who can give me the exact details/help here.

I have done a recharge of Rs1699/- to mobile number [protected] instead of [protected], as the number I have entered got replaced with auto form fill data in Airtel website. I have emailed the issue to the [protected]@in.airtel.com and they have sent an automatic reply to call 121.I have made a call to customer care and explained about the issue immediately. But I have received a negative response from them. According to their rules they can neither recharge to the number I want, nor refund the amount as both the mobile numbers are totally different. I have done the recharge several times before but this is the first time this kind of mistake has happened and that is not the small amount to ignore. please help me in resolving this issue. I have read online the similar incidents with other networks and they have refunded the amount back. I dont know Why only Airtel network has these kind of rules that are not in favor of customers anytime. Please help me with this.
Thank you.

Sir,

There is constant Signal drop/No Signal/No 4G network in Panduranganagar, Near Bescom Office, Bannerghatta Road, Bangalore - 560076 for the past 1 year. We are not able to make or receive any calls. I am not able to make calls standing on my terrace. There has been breakage of voice and calls and some times the calls land to wrong people. I am surprised to know Airtel being a Number one network provider in India is facing these issues.

Request the concerned authorities to look into this matter ASAP.

Phone number: [protected] is calling again and again when i am receiving that person is saying vulgar.Being a girl i am facing too much problem. He is calling any time even at am, 3 am and threatening me. please sir lodge a complaint against [protected] this number and kindly take some necessary steps against him.If you can please tell me the name of that user and address of him or take necessary steps from your side.
Thanking you

Hi Team,

I am not sure exactly who is owning the grievances from Airtel.

These are my grievances.

1) I was continuously misguided over the Airtel call center that my SIM can be activated in spite of I being available in Netherlands and buying in time of 48 hours and 72 hours constantly both by emails and calls.

2) I was not informed in no point of time that I would not be able to have my SIM activated which is false. I would also like to inform you that there were always false promises made to me that I would be receiving calls from the Airtel customer care to an abroad number which never happened.

3) I spoke with multiple people of which I would like to name a few Vishwa and Sathya Prakash who have premised me of the above and in vain. I wasted a lot of time and some time and efforts also have been wasted because of the mis-communication.

Can you please let me know who is accountable for all the miscommunication and wastage in time for me.

Also I would also like to mention you the name of MS HindU U who was teaching me of Professionalism which I feel Airtel does not have each of its departments with the issues mentioned below:

1) The same person would not be connected to the call each time I call the number [protected]. The people answering the calls are so incompetent that they are not able to transfer the call to the technical department nor they are able to write emails on behalf of [protected]@airtel.com nor they make proper notes in the call I speaks which makes me waste my time to talk to each of them when ever I call them.
2) Each time I call the above number I was always promised of services which airtel is incompetence to provide the promised services.

I have all the email proofs for which I was misguided.

I would like to have my number activated against the requested SIM as pert the request raised.

My mobile number to be activated is [protected].

Please feel free to contact me on +[protected]

Hello SIr
Mera name raj kumar hai meine apna electricity bill jama karne ke liye ke liye airtel payment bank wallet mei apne bank se dale phir meine airtel wallet se electricity bill jama kara lekin airtel payment bank se bill jama nahi ho paya meine airtel payment bank costumer care se baat ki unhone mujhe apne identity jaise 1. aadhar card 2.pan card 3.Bank pass book 4. 3 month statement 5. transctaion history
meine sari idenitity send kar di lekin meri problem resolve nahi ho payi phir meine four days after call ki unhone phir idenitity jama karne ke liye ke liye kaha phir meine mail id par send kar di lekin abhi tak meri problem resolve nahi ho paa rahi hai 3 june 2019 se costumer care wale pagal bana rahe hai please meri solution resolve kare

My registration No. [protected]
Name :- raj kumar

To
The Manager
Customer Service
Airtel DTH Service

Dear sir,
In spite of our online complaint nobody has attended the residence for the service so you are requested to send your engineer for restoration of service and also releasing payment for relay.The Airtel connection is out of service since 3.05.2019. till now.

With Regards
S.S Mohapatra

Mobile-[protected]/[protected]

Address-Abhishek Apartment plot-729 flat no2 first floor Sahid nagar bhubaneswar odisha

Sir,

I recharge 200/- rs yest on 17.06.2019. It has not been credited and not added to my account.
When i call the customer care executives to know the above details yesterday. They are saying My mobile no . [protected] is migrated to post paid on 15/06/2019. And a request has been give for the migration on 12/06/2019. I was shocked to hear this.

I did not give any request to migrate to post paid . It has been done without my knowledge. I immediately asked them to cancel the migration and make my mobile no. back to prepaid. I am using this same mobile for the past 5 years in Pre-Paid.

I am deeply saddened / upset to know that your service to the customer is very poor bcoz your executives are saying that it can be changed to prepaid back only after a month.

1) I didnt change the plan to post paid
2) I didnt make any calls from 12th of June 2019
3) All the above has been done without my knowledge. May be you are migrating yourself to the post paid from your backend, i am not sure.
4) And finally now my request is to change immediately to PRE-PAID. which has to be in effect right from today.

Please take necessary steps immediately to change my plan to Pre-Paid.

Thanks
priya

I've received the cash back but didn't received the movie & coffee vouchers with was mentioned on the offer board at Relaxo footwear NIT Faridabad outlet.

Offer type - Cash back+1 movie voucher+2 coffee voucher on purchase of Rs. 900/- on sunday (PFA)
Transaction id - [protected]
Transaction date - 9th June
Transaction Time - 1:12 pm
Transaction Amount - Rs. 1398.50/-
Transaction mode - Airtel payment bank

We are getting poor service from airtel in our office from the installation of our broadband connection, we couldn’t use internet connection even a single full day we put the complaint several times but we getting only mail response from airtel and till this time the issue is not solved we hope your help on this

Fixedline number [protected]
Broadband ID[protected]_ker
Relationship number [protected]

To above mob I sent Rs 399/-on15.6.19at 5.29 pm through Paytm.It was accepted by you and message was sent.TO check the balance your company sent message stating thatafter deducting broker commission etc. the balance is Rs212.67.I wonder how you calculate this and inform the cu stomer incorrect balance.Pl check and setright the balance and inform me. as you informing I add one more complaint that your company does not respond the customer when I many times tried to contact your customer care center. This irritates me to lodge this . if you don't take action I will send email to you within 7 days.

Hello,
This is Puru krishna gupta from Naraingarh, distt ambala ( HR ) region.
From past 4-5 days, i am experiencing poor internet speed as airtel subscriber.
For ur knowledge, my device is redmi note 5 pro ( 4G ) and i have airtel sim on 4G network.
Though the sim network strength is good but speed is in KBs regardless of time ( morning, evening or night).
I have tried switching my sim from slot 1 to 2 but has no effect.
The claim " fastest 4G " doesn't hold.
Kindly do needful in order to provide best for customer .

Thanks.

Puru krishna gupta
[protected]

Rajesh colony
Hussaini road
Naraingarh ( 134203 )
Haryana

To the above mob I remitted a sum of Rs 399/-on 15.6.20`19 by Paytm at 8.29pm to get recharge for 84 days.It was accepted and message was sent .But onasking the balance it was informed that Rs 212.67 via sms.There is NO system to contact your customercare and there is no response over mobile. Will you pl checkup and inform me how the incorrect balance was repeatedly sent over messages
PL provide numbers of customer care to talk over phone in future on such complaints.
Aggrieved customer

For my new Airtel SIM (Ph: [protected]), I went ahead with online recharge of Rs 249. When first time the Airtel gave a message "Sorry! Recharge was unsuccessful", I went ahead and re-did the transaction. It gave a failure message again. I now see from my ICICI bank account that Rs 249 has been debited twice.

I am thoroughly disappointed with Airtel service. I am requesting Airtel to refund me the second time amount and recharge my cell with Rs.249 package.

Date of transactions: June 17, 2019
Time of transactions: 9:00-9:35 PM.
One of the transaction numbers:[protected]

Hi Team,
I lost my phone today 17-june-2019 at 19:00 in Mangalore central railway station.
I request your kind help in blocking my AIRTEL ASAP.

phone got switched off in minutes, there has been no response from the taker nor any replies to messages sent

details:
Name : Shimna M
number : [protected]
Place : Mangalore
exact place of loss : Mangalore central railway station.
Exact train taken to travel: Coimbotore Mangalore past passenger
alternate number for contact : [protected]

I request your kind help

Hi,
i m suhas pratapwar my airtel postpaid mob. No.[protected] has no network from last week, after paid my outstanding i tried to restart my mobile, but no network in my sim card, when i visit to nanded postpaid centre, that time the oprator lady had arrogently said about no service will give from them & told to go another shopee like prepaid dealer, very shame to say you how they ineract to custemer like this.From last week i facing too much problems because of sim network, if you will not giving me network on my sim, then i will go to consumer forum & will claim all my losses .

Hello sir namaste
My self chaitanya Chhatria. Cuttack orissa.754001 customer Id- [protected] .last date, 10.06 2019 I payment online on www.onlinedth.co.in on mbl no_[protected] to Mr anuj bharadwaj. But till no any engginer visit.and Mr anuj also not pick my phone.i already very harassment now no body can coperate me.please sir resolved this problem asap.i will be glad. Thanks.
Chaitanya Chhatria
Mbl no-[protected]