Airtel Complaints & Reviews

Regarding cheating with me (Copy to trai and dpg)
Y
Yogesh patil
To digitaltv, js-dpg, ap
8 hours agodetails
Hello

My airtel dth plan till 4th april 2019 was annual max hd pack with validity upto 20th oct 2019. Superb plan!!

This is regarding cheating done by airtel dth customer care executives to me.
On 4th april, i called airtel dth customer service and asked mr mangesh whether i can add few channels without changing my existing package. Mr mangesh told me sure sir, you can add channels without disturbing your existing package and need to pay additional inr 12 per month for the channels you wish to add. I confirmed this assurance from him thrice during the call.

Then the executive added the new channels i wish to add.

But surprisingly i found all the previous package channels are deactivated and only the newly added channels can be seen.

So immediately i called back to airtel customer care. Ms hemaliji khatri (Senior executive) talked with me. She admitted the mistake done by mr mangesh and she offered me that they can add inr 350 to my dth account due to the inconvenience caused by wrong information provided by mr mangesh.
I replied her, please do not offer me money, rather reactivate my old package.
She told me that she is forwarding this case to expert team for resolution of this complaint and within 48 working hours i will get the resolution.

Till date i wasted calling airtel customer care for hours together, but i didn't received any satisfactory resolution.
Every call use to be starting with abcd.. And ends with we will get back to you within 24 hours with the resolution.
But everything is in vain.

The only output from all these conversations is my mental harassment caused by airtel dth customer care executives.
They are admitting their mistake in every call, but don't know what is restricting them to give me proper resolution.
The resolution offered by them is like - "they have stolen my mercedes car, and instead returning me maruti 800 car"

In every call i asked for the essential information about head/ in charge of their department against whom i can file a case in consumer court regarding this matter, but none of them provided me the information.

Copy of this email is also forwarded to some important departments for the reference which i may need in future.

In addition i am also forwarding this at directorate of public grievance, govt of india

Regards

Yogesh patil
Airtel dth customer id - [protected]-001
Registered mobile: [protected]

12.04.2019
Dear sir/mam
I am user of airtel postpaid and prepaid connections no. [protected], [protected], [protected], [protected] & [protected]. I am residing in t-81 first floor gali number-3 shukkar bazaar road, new delhi-59.
There is very poor network specially indoors. There is no signal or it is very poor. You have to come out of the room to use network. I am not able to make/receive calls since last fortnight due to acute network problem.
I have lodged my complaint many times in last few months.
You are requested to improve connectivity or put all my number in mnp.
Requested to do needful
Thanks
Rajkumar
[protected]

Its been very sad to say that after been a loyal costumer for more then 15 year now airtel services has became so bad,
I have visited to airtel store on 10-04-19 and inform them that i have 3 no of airtel with one parent and 2 child connections after checking records they told me that it can be done but only when i wife visits to store as no was in her name, i was fine with it as its genuine request.
Now again on 12-04-19 i visited with my wife to store token no is b016 and mr vijay was there to handle us, i explaining them what i want now they informed me that they cant change all the numbers at one go it have to be done one by one, why airtel thinks we don't have anything to do and we have whole time in world to just keep running for this small things,
After hearing that i called 12118 costumer care to find solution, now they say that i first have to split all the no then only it can be done, if this was the solution then why the store representative informed me on 10 i could have done that on that day and on 12 all my no would have been converted to prepaid.
I requested both the places that my wife is moving out of town and cant come every time for this small work as store is far from my house, they did not listen to any thing and keep repeating like a robo.
I don't understand how these companies make us run for all these small things, its was such small request to finish all the work in one day in place of making me and my wife run for 3 -4 times.

Hello airtel, i am mobile postpaid user and i was charged rs 100 (April 2019) for delay in paying the fee. I was not intimated about the fee, the messages only said that please pay so that your services may uninterrupted or disconnected. This is completely not acceptable to charge an amount of rs 100 for a regular customer. I insist that you waive off this amount from my current bill. Your network is however slow and people are already tired of calls drops, no coverage and now with this kind of charges you are forcing your customers to choose am alternative. I request you to check into this matter as soon as possible.

I have advance rental pack validity of around 2 and half months in my account before activating the safe custody. But after 2 months when i have deactivated the same the validity of advance rental pack also lapsed. Then why the hell they should charge for the safe custody activation?

And we i check back with them for the same, they simply say that is what the safe custody terms.

Though the safe custody is activated, if the main pack will get lapse means why should they give option to the customer. They are literally looting the customer without their services.

I have ported out of vadofone to airtel. Yesterday[protected] i received confirmation and time[protected]:00) for porting. Did everything by there procedure but the sim hasn't been activated till now[protected]:00).

And now the worse thing, the no mentioned in there msg 59059 is not getting connected. Error : invalid number, check the number you have dialed.

My mobile no : [protected]

Not receiving calls or msgs.
Had recharge done via thier website of 448inr. Amount got deducted, but no success.

Priority : activate the sim first.
So that i will look into the refund methods

I received a message today to my mobile number [protected]:
Bill details for your airtel fixedline/broadband a/c no. [protected]: dated 09-apr-2019 total due: rs 53.28 due date: 28-apr-2019 bill delivery date: 15-apr-2019 pay your bill with my airtel app www.airtel.in/5/dsl

I do not own this account [protected]

The only broadband account i have is:
Fixedline number [protected]
Broadband id[protected]_kk
Relationship number [protected]

Please delink my mobile number from this account [protected]

Dear sir,

We are not receiving bills regularly for the
Relationship no. [protected], every month we are sending mails, again
And again, still not getting the bills,

Its very difficult for us to make the payment in time.

Kindly take action on this issue and do the needful at the earliest
As we have to get the bills in time every month.

I have ported my number [protected] from vodafone to airtel. My old sim is deactivated. I inserted new sim and trying to call 59059 to activate the sim but it is not going to tele verification process. Each time i call, it says - as per govt. Mandate, it is necessary to verify your sim and disconnected. Please help as my no. Is deactivated for more than 12 hour now.

Hi
This is to inform you that my dth customer id is [protected], i am facing issue from last 31st of march because after created many time new pack
Its not activated and for that issue i have contact airtel customer care so many time and explained him/her history everytime but they are given only one excuse technical issue. It's really shocking airtel have technical issue from last 11 days and its take time more than 11 days for resolve my issue, wherein i have paid 113 rs was balance and recharge yesterday 350 rs but its showing 448 rs but after the recharge my dth is still not working all channels are not coming from yesterday what kind of service is this after the payment no any channels is coming same again contact to customer care but they again said its take time might be start till evening 6pm its really hight of pathetic service
Can you imagine in my family any one can wait for long time a simple service
My personal feedback is your service is extremely pathetic and harrassed
If you guys not open you eyes than no one can suggest to any for your dth and logging case in consumer forum for you extremely pathetic and cheating to customer that after payment 448 my dth is still not working from 11 april 2019 to till no 12april 2019 7:50am

Thanks
Santosh kumar
[protected]
[protected]

I went to upgrade my sim to 4g as per the message i received to kanjurmarg airtel centre. The 2 staff sitting attended me and gave me new simcard for 25 rs with instructions that within 10 min it will start. I received sms from 121 for sinchan he.
After 1 hrs my services were stopped and when i put the new sim - no activation. I called customer service multiple times but they stated they never got such request and even the centre staff kept denying they ever met me or put such request. I communicated this matter to the air tel customer service who just kept giving me assurance without actual result.
I am being doctor feel offended as consumer.

Airtel is such type of worse network i have ever used in my life. There is no customer service. There is no network coverage, no solution for the customers complain regarding the dongle datacard issue.
Even after repeated follow ups and escalations to senior management team no body listens to the complain.

Higly not recommended to others.
Completely third class service and network. I am completely frustrated and irritated out of this airtel. Shame on u @airtel india.

Hope this could reach to the ceo india level.

Contact me on [protected]

Ported sim from vodafone to airtel. After 7 days i received message saying your airtel sim is active and activate it using 59059. But when try to call on this number it says invalid number. Not avle to understand why this is happening. This is not what i expected from aritel after switching to airtel. Never faced such issue while porting operator. Not even able to contact customer care.

Alternate number : [protected]

Hello,

I am a decent customer of Airtel. I am using Airtel Post connection since July'18.

They sold me plan with name of 4G Internet. But from day 1, they failed to give me a proper speed. Some times, I can't send even a single text message through Internet.

Mostly I am in office or at my residence (like everyone). But at both places, I am facing issue. It's very irritating. I contacted to airtel customer care. Also, mailed them regarding this issue. Even airtel team also admitted that network problem is available at my place. Everytime whenever I contacted them, they just asking for more time. Waited for more than 3 months from my first complaint. But still no solution.

In their last mail, they asked time till 8th March 2019 to resolve my issue. But no solution.

I have their mail conversation and also have telephone recordings in which there representative admitted network problem issue.

Now, I want complete refund as I paid them for 4G service. And they failed to give.

Thank you in advance.

This is extremely bad service from airtel as always thats why lot of people moving away from airtel.

I called airtel more than 3 times to get my channels back but no luck. I am not getting any channels inspite of recharging for 1397 rupees on 23 mar 2019 for 6 month telugu pack. None of them solved the problem from airtel instead wasting my money by keeping me in call for more than 15 minutes every time.

My mobile number is [protected] and customer id [protected]-002

I recently ported my sim from t24 to airtel. My first recharge was for rs169. It's been a month since then and i'm unable to recharge to any plan.
I tried via the internet and also at shops. None of them worked.
I called the customer service too and they didn't help resolve the issue at all.

I want to recharge to rs 23 and i'm unable to do so. I'm now getting sms' saying that all incoming and outgoing calls have been banned.
I want to recharge but airtel isn't allowing it.
Please, help me resolve the issue.

Dears in my home digital tv (Dth) is not working for last one week. I have raised complaint with airtel.

None of their support executives are answering properly. Currently i am out of india.
My wife is trying to reach their support executives and none of them answering properly and they are not even giving respect to women. While talking in phone itself they are very rude and they are rejecting the call.

She would have called more than 20 times in last two days. Still now the problem is not resolved and no one is taking responsibility. I dont know when it will get resolved and what to do.

Whats the action they are going to take now on your executives. Seriously fed up with airtel support.

I'm using airtel postpaid simcard from years but now i'm not getting the signal inside my home so please do clear my issue as became a big issue to
Get calls and to somebody, so please try resolve this issue. Airtel's network quality has been degraded alot, facing difficultly to connect at many places.
Address ground floor 211, pocket 4, sector 2, rohini, delhi.

Mobile number [protected] Usage 15 years

Kindly review the attached copies .Secondly I visited the nearby branch office(airtel perambur branch near venus) .No response for my issue.They informed me to email again to the office, instead of solving my problem.
I had changed my Network.
Thanks

Iam having plot in thivim north goa india and iam not having any airtel tower range in my said area hence it is requested for mobile tower installation so that i get tower range in my said area kindly do the needful as early as possible waiting for your favourable reply also send me conract details for mobile tower installation of the concerned person kindly do the needul. For further details contact at my number is [protected].