Airtel Complaints & Reviews

As trai new guidelines i choose my package before 1st fev 2019. Im dth user, currently using airtel dth service. My dth serivers provider adding channels on my account without my desire. I spoke to airtel customer care executive officer but they are trying to fool me. I told them i will file complaint in trai. They resolved my problem but after 2-3 days they added more then 250 channel on my account and refused to help me. Please help kindly...

My Connection ID IS [protected]. I have the digital CAM Card in my smart TV. My Digital CAM is not working since yesterday and i am trying calling customer care number and it's almost 15-20 calls i have already done but no one is picking up the call and the same is disconnected every time.Seriously the Airtel facility have become worst now a days. It's not only this time, i have same issue last week also and after several calls i am able to reach there customer care executive.

I don't know when i am able to connect with them and Airtel have seriously spoiled my Sunday.

Sir
my airtel dth ID is [protected]. on date 30/03/2019 i called to 12150 from my airtel number to activate star sports 1 hindi channel but they said that their system having upgrade for 4 hours. i called again on next day 31/03/2019 i request them to activate my channel and she said ok but then i ask for what is my monthly rental she told 23 rupees much then pack i ask for details and she told me that im using one of airtel pack but i didnt activate it then she said that they active this plan to every customer without permissions, i removed it. i check my tv after 2 hours but my plan still not activated and i called again and again they putted that airtel plan without asking i removed it again. but my star sports 1 hindi still not activated. now i am tired with this. this is cheap.they are not helpful. they are like thief. i dont know how i can got my channel.i also tried using my airtel app but my channel rate is 22 rupees and they are charging for it 45 rupees.
hope you will help me

My Airtel Digital TV Customer ID is [protected]. I sent for activation the selected channel packs worth monthly subscription of ₹565.22 ( screenshot attached ) and accordingly recharged my account on 25Feb, 2019 with ₹570/= in round figure (scanned receipt attached) which by any commonsense should have been valid till 24 March, 2019. But surprisingly enough, my connection was suspended on 15 March, 2019 itself, i.e., 9 days still remaining before the expiry of the validity of my recharge. An SMS was sent to me saying that my monthly subscription was for ₹814/= and this figure appears on my Airtel Apps also. But how come ?

I would certainly want to know from Airtel authorities why has it happened, and also clarify the value of the my pack I subscribed and recharged for ? The Airtel Digital TV Customer Service Platform presently is just inadequate to address issues like this and many more such problems that customer may come across.

I look forward to your immediate response in this regard and hope the issue would get resolved soon.

B K Sinha
123 Grand Apartments
Fraser Road, Patna 800001


Airtel DTH payment receipt_25Feb2019.jpg

I'm not able to use my phone from last 8-9 days because facing internet data and Network issue problem. I have complained about it to customer care 5 times and visit their service center 2 times for the same problem. But my problem not get resolved even in this 9th day. Everytime they are telling different different issue with my problem. The worst part of this is the service provider is not resolving problem and sending me message that my problem get resolved. I have attached the screenshot of messages sent by the service provider. After contacting so many time with service provider I'm complaining here. Please get rectify my problem as soon as possible.

Sir,
i have a recharge 169rs for [protected] mobile number on[protected] at 8.15 PM through my PayZapp wallet but transaction was successful at the payzapp end but recharge was not done for that number. I called Airtel customer care regarding this they told me that the recharged number was new number so we you cant recharge. after that i called PayZapp regarding this they told me that our side the transaction is success, you have to contact operator end regarding this and they gave me a operator transaction id[protected]. So kindly give me my money back, please do the needful. Where to get the money ?


S.Selvakumar

Have recharged my mobile number [protected] through my airtel application for Rs. 398 on 27th march 2019 and received an SMS with Transaction reference[protected] and airtel1/del/prepaid txn#[protected] of Rs. 398. Bank transaction was also completed successfully but my mobile is not recharged.Till now I got no message regarding the recharge, although the amount has been debited from my bank account.

regards
Girish

I have been contacting customer care members from almost a month and m daily listening same line from them again n again whenever i call then that my internet will work after 4 hours after u restart your phone .
I have been given reference number a lot of times but there is no improvement in my internet speed .i have even given them the minutest details that the network problem is only in my locality n this is only the reason m still using airtel that it's faster then others where it works

Hello Team,

Operator is Airtel
Location Pune new sanghvi Kate chowk Maharashtra.

I have raise a complaint from 40 days but still now I'm not having a network to call below is the conpaint number which I have raise and taking follow up from. 35 days
Complaint number Sr No. C4GSP[protected]

Related to this I have also raised the complaint in TRAI but no help from them.

Plz do a need full help.

I called up Airtel customer care and submitted the complaint last year on Feb 2018.. ref no. 88960457
Till now no progress in the network.
But Airtel says they have already optimised the network to its maximum.. they are also saying they'll need to install a tower but till now not sure whether it has been done or not.
Resolve the network issue at the earliest.
Even I have requested for Airtel broadband connection since last year but they always says no feasibility in our area ..

Airtel customer care is not willing to help us. Several times we called them about the recharge done to Airtel DTH but the recharge does not activated for the next day also.we registered a complaint also whose no is [protected] & 87462470.but there is no resolution of our complaint. I have called Airtel customer care for more than 10 times and still complaint remains solved. Even after lodging the complaint they say they do not have any complaint registered. I have mail proof for complaint registered. They said to recharge the dth and channels will start working. I did that as well with amount of Rs.500/- and now these people say they cannot help and back hand team will call for the same.

This is to inform you that for last serval days I am calling Airtel disctv customer care regarding recharge but they not replying properly and give me same accuse everytime they have some technical issues that's why they can't helping me out and due to this we can not able to watch the channels... Actually before I was recharge my TV 240 rs but they change the package without informing and when I asked they told me, you should recharge of 360rs then you able to watch the channels whatever you want to watch and on dated[protected] I am recharged but still they activated the same plan whatever I can see before .
So please take some action against them..

My wife bought a new Airtel sim card in 2018 and it's having some problems like; not reachable most of the times and 'error in application' keeps appearing on the screen. Visited the above mentioned store for replacement of sim card but we were asked to pay Rs.150/-. Was willing to pay the amount but again asked to provide voter's ID card, was carrying only Aadhar card at that time. So couldn't get the sim replaced, is voter ID card the only mandatory document for a sim card? 'cos we were told to submit none other than the voter ID card only. Is Rs.150 for replacing a defective sim card justified?

Sir, i am very much harassed by this dth provider, they are added every langues channels + devotional chanel + so many news al most 100 channel today. It is done by 4th time. They will take 3, 4, days after complain and charges will be deducted and will say two time sorry, again after 10 days they will add 65 rs air tel movie channel again i will complain, then they will take 03, 04 days again same story, i donot decide that who is master consumer or service provider, if someone not aware they will simply charge for the month.
Pl take action on that as early as possible

I recharged my dth service on 27 march
And my service is not yet activated even after three days
I called airtel customer care several times and they have no idea about it
I visited airtel showroom they are saying within ten minutes and she told same ten minutes for more than 15 times
Worst service worst customer care
Even my account is suspended they are dedudcting daily rent from my account

Dear sir,
My customer id for Airtel DTH is [protected]. I am not receiving signals from 9 days. By calling customer care service they are promising to solve the problem on same day and not even trying to solve problem and sending me SMS message
"We regret the inconvenience caused to you.Your service request number 87242473 for your Airtel DigitalTV ID &CUST_ID is in process and will be resolved at the earliest."
After sending SMS Airtel DTH not even attempting to solve the problem and daily eating My balance .
At least make a attempt to attend to your customer AIRTEL.
Thanks.
Kishore

Ask i am using airtel 4g data services. My internet speed is becoming so slow day by day and i have 1 gb per day, i can't able to use half of the 1gb a day because the internet is much slow. And then, even after i reached half of 1 gb, the internet never ever works for the rest of the gb.. This is sooo bad and i can't use at emergency cases. Please do concern and recover my issue.. Thank you

I had done a recharge yesterday on dth.
But channels are not coming, everytime it is telling me to recharge. I have already contacted customer care for 6 times since morning and they are always assuring me that they have refreshed and it will come in 30 min. Already sixteen 30 minutes have passed since first call. I am free irritated as a took connection with such a great joy and now this is what i am getting..

Please provide address and owner of this number.
He is calling and harassing my family and friends.
He even got private pictures of my wife.
Please help me to find this person
He is calling on all numbers and sending pics to everyone saying he want 20000
I dont want to go to police it woll become public and i dont want that
Please help me in this pls

Respected sir i had recharge my airtel number [protected] from airtel payment bank wallet with offer of rs. 100 cashback on first transaction.
But i did not received my cash back amount.

Details are as under

Recharge done on[protected]:15am, mrp:rs448.00, gst 18% payable by company/distributor/retailer:rs68.34, transid[protected]. To check your balance, validity, call tariff and best recharges, dial *121*51# or download my airtel app, click www.airtel.in/5/LBNV

Hello! You have added rs.398.00 in your airtel payments bank wallet. Avl bal rs.398.00. Txn id. [protected].

You have successfully done a airtel prepaid recharge for [protected] of rs.398.00 from wallet [protected]. Avl bal rs.0.00