Airtel Complaints & Reviews

Hello,

Customer id - [protected]

Wondering today, my channels stopped working since morning and available balance showing rs. 0. However i have done the recharge of rs. 343, this month only on 4 march 2019.

When i called to customer care executive, she told me ur account is suspended and unable to check details, and told me first you have to recharge of min. Rs. 150 and call back. I done recharge and called back in 2min. And now they are saying system is updating, unable to check call back after 2 hr.

When i asked since how long system is down, she told me from past 10 month. Seriously if system down from last 10 month, how it will start in 2 hr.

Also they told me a package activated on my account of rs.573. But as per my knowledge it supposed to be deactivated after when i activated my own package from list as per trai rule. Also after that last month customer care person told me when we activate our own package previous package will be deactivated automatically. Why it's not happening yet and airtel charging me for this unnecessary. I want my refund for this as it's airtel fault not the customer.

Again i called them after 5 hr. And still getting same response system not working. When i asked them to transfer call to senior person they denied and started behaving rudely and disconnected the call.

Can some look into it on priority?

Thanks,
Alankar

Monthly rental hiked from rs 1300 to 1359 suo motto on the basis of a hike in the network connection charge.

Unable to get through the customer care easily. Also when got through, they lied.
Want monthly rental back to rs1300 from rs 1359
Want a waiver of the excess amount & action taken against the erring company.
The company has acted fraudulently.

Hi sir,
I received a call on 24th march, 2019 and the man introduced himself as customer care executive of axis bank. He asked me to give to give otp for my debit card renewal, believing him to be axis bank customer care executive, i have provided otp. Then he keep on asking me otp for procedure. Soon after the call, i found to my shock that 5 transactions of different amount was successfully completed and the beneficiary is airtel money, yes bank and mobikwik.
I immediately informed cyber department to report fraudulent transactions happened from my account.

Please check on this issue and kindly revert the amount at the earliest

As gathered from the trai website, it is clearly mentioned in the press release no. 11_of_2019 at sl. No. 8 that "the authority further reiterates that subscribers who have taken long term packs will continue to avail the services for contracted period."

This is to bring to your kind notice that even though various trai's directives safeguarding the existing long term customers till the validity of the exisiting plan is there, it is sadly apprised here that airtel is not honouring this trai directive.

I had received a call from airtel on 11.03.2019 (Kashish kalra) inquiring about the issue. Post sharing all the details, he too agreed about the latest trai's directive regarding press release no. 11_of_2019 at sl. No. 8 that "the authority further reiterates that subscribers who have taken long term packs will continue to avail the services for contracted period."

It was promised to me by airtel that the existing all hd+sd arp infinity pack shall continue till its validity, i. E. 03.12.2019 only on the 1st connection. I asked him to acknowledge the same in writing for which he had send me an email.

I had replied back to them with copy to your office, clearly mentioning that i do not want to select any new pack and want to continue with existing pack till its validity, for which i have already paid the full amount in advance.

However, sir, to my shock, today early morning they have changed my pack to some trivial pack with useless 100 plus channels which is in southern / ne channels.

It is therefore requested to kindly intervene at the earliest and make airtel honor the relevent trai directives in the matter.

I would be obliged if airtel may be directed to abide by the trai directives.

Respected sir / madam,

My name is vinay residing in ullal upanagar, bangalore - 560110. I am
Complaining on behalf of all residents near my home.
With reference to the above subject, i request the officials to stop
The installation of airtel mobile network tower which is being
Installed opposite to my home. This area is full of residential homes
And we already have enough towers near our home which are helping in
Better network coverage.
Installation of this tower will lead to many health problems to the
Nearby residents of this tower, as there are many childrens, old age
People and 3 schools located nearby.
Near our home everyone (More than 50 home) is opposing the
Installation of this above said tower, this clearly shows that the
Installation of this tower is not required for anyone or it is not in
The interest of our public.
No one is hearing about our concern, so i kindly request you to look
Into this matter urgently and kindly stop the installation of this
Tower.

My address - no.10, anantamaya, 1st cross, ullal upanagar,
Vishwershwaraiah layout 6th block, near ullal lake, bangalore-560110.
Tower installation location - opp. To my home.

Thanking you,
Yours faithfully,
Vinay
[protected] / [protected]

Digital Environment:

The digital world as we know it is transforming, and telecom companies are at the forefront of this change. The growth of smartphones has increased our ability to connect and deliver content anywhere on the planet. This phenomenon is making it easier for people to rely on their cell phones for much more than just making phone calls. Telecommunication companies are experiencing large-scale changes to their industry and the world as we know it. Millions of people worldwide now have access to a globally connected network—aka the internet. This has created digital inclusion around the world. New opportunities are changing the way consumers and companies interact online. In the midst of this change, telecom companies are working diligently to handle changing customer expectations. Customers now expect more innovative services that are convenient and easy to use. Telecom companies are decreasing their margins, increasing competition and actively looking for ways to stay relevant and profitable. In the digital age, the world is becoming more and more global. Personal, consumer and business transactions are occurring across countries and across the planet daily. These interactions are happening in real time and with less and less face-to-face contact.



Fraud in the Changing Digital Environment:

But Telecom Companies in India are not taking all these vital risks associated with verification of KYC Documents seriously. I would say they just don’t care. Because I had applied for some Mobile Connections with my Electoral Voter Identity Card is GZH2184589. Got the connections activated and using it currently. But later I found that my Electoral Voter card number was wrongly issued to me with No. GZH2184589 instead of my actual Electoral Voter Card No. GZH0027788. The wrong Electoral Card No GZH2184589 actual belongs to UJJAL BAL. It’s a strange that Telecom Companies till date DID NOT found out the ERROR/MISMATCH in my submitted Electoral Voter Card. So it’s clear that they DO NOT CROSS VERIFY any document with issuing authority which can put the country’s SECURITY AND INTEGRITY at SERIOUS RISKS. THIS IS A SERIOUS LOOPHOLE IN THE SYSTEMS.



As technology advances, global information continues to flow at an increasing rate. This is creating new risk for data privacy, fraud protection and security. Criminals often use fabricated identities to secure telecom services. This type of telecom fraud involves identity theft or the use of fabricated identities during onboarding. This enables criminals to use telecom services such TV, internet services, mobile banking, virtual wallets, and other high-value services for more fraudulent applications. Regulators are becoming increasingly interested in the telecom industry to help fight against nefarious use of mobile devices for terrorist attacks or other criminal activities.



Leave my case now and assume someone with criminal or with terrorist mindset gets any connections by submitting fabricated identities to secure telecom services. AS USUAL THE TELECOM COMPANIES WILL NOT CROSS VERIFY THE SUBMITTED KYC DOCUMENTS WITH THE ISSUING AUTHORITY AND GUESS WHAT IT COULD BE A DISASTER FOR THE NATION.



1. WHY TRAI HAVE NOT IMPLEMENTED MANDATORY KYC VERIFICATIONS?

2. IF IMPLEMENTED WHY THE SAME IS NOT BEING STRICTLY FOLLOWED BY ALL TELECOM COMPANIES?

3. THERE SHOULD NOT BE ONLY SAMPLE VERIFICATIONS ONLY. THE CHECKING SHOULD NOT ONLY BE DONE ON ANY PERIODICALLY ONLY. TELECOM COMPANIES SHOULD AUTHENTICATE ALL THE KYC DOCUMENTS FOR ALL NEW CUSTOMER AND EXISTING CUSTOMER’S WITH ALL THE ISSUING AUTHORITIES AND THEN ONLY SHOULD BE ALLOWED TO ENJOY UNINTERUPTED SERVICES WITH TELECOM COMPANIES. EACH AND EVERY CUSTOMERS DETAILS SHOULD BE THOROUGHLY CHECKED AND CROSS VERIFIED. NO COMPROMISE SHOULD BE ON THIS. THERE SHOULD NOT BE ANY LAPS.

4. AN ONLINE DATABASE SHOULD BE AVAILABLE TO CROSS VERIFY ALL THE SUBMITTED KYC DOCUMENTS.



Managing fraud can be a daunting task. Legislation often requires monitoring, auditing, collecting and reporting requirements on specific entities. Regulating entities must coordinate these efforts into a fraud-prevention plan. Plus, regulations change, fraud associates must work proactively to comply and protect the companies they work for. Fraud increases have caused a significant monetary burden for the financial institutions associated with the crimes being committed. It has also led to the exploitation of ineffective fraud rules and regulations. In order to face these challenges, businesses must take steps to create robust fraud and risk management standards. Companies need to proactively prevent litigation or fines. They should find real value in the processes of complying with regulations. To actively and effectively fight fraud, cost-value of products that may decrease fraud like identity verification must be added back to fraud prevention schemes. Employees must understand why maintaining these programs are important beyond simply avoiding regulatory fines. It is in company’s best interest to do everything possible to fight and prevent fraud before it can occur.



The global business climate is rapidly changing, causing compliance and fraud issues to become more complex as well. Many organizations are under the impression that their fraud compliance standards are good enough, yet this is most likely not the case. Companies must update their spending policies as new security threats are detected. This is how businesses need to work to actively to prevent fraud. Criminal fraud involves deceit or dishonest conduct to obtain money or other benefits. Globalization and technological advances have opened the door to massive amounts of criminal fraud. This is because the internet has allowed for the growth of customer not present business interactions. The digital transformation has increased the chance of identity fraud through the theft of personally identifiable information. With this information, criminals can perform account takeovers or open new fraudulent accounts. Today, identity fraud is the fastest growing crime activity on the planet. Few other industries are as competitive as telecom. With a relentless drive to acquire more customers and market share, fraud detection and management is often an afterthought. This tactic is dangerous, because identity fraud can cost telecom companies huge sums of money – and expose them to large amounts of risks.



KYC processes are a key component for monitoring customer risk.



The telecom provider must be confident that new and existing users are actually who they say they are. Performing a KYC check during onboarding is great but it is not the only time a KYC check should occur. KYC checks should take place throughout the time a customer account is active. This will give businesses the opportunity to continually assess whether they are doing business with nefarious characters or not. Identity theft is a threat for many people this day and age. This means it is possible for criminals to be using legitimate customer information to access and create accounts online. To deter this from happening, having a system in place to know your customer before they sign up for an account is essential. This allows a business to know more about who they are doing business with before the business relationship even starts.



Customer Identification Program (CIP) requires that individuals who conduct financial transactions must have their identities verified. It is aimed at preventing money laundering, terrorism financing, corruption and other illegal financial activities from happening. CIP requires all financial institutions to get to know their potential customers and assess their risk level during the onboarding process.



Hope with this letter Government of India, Telecom Regulatory Authority of India (TRAI) and all other Telecom Companies takes effective steps to SAFEGUARD the interest of the nation.



From,

Asha Kanta Sharma

Guwahati, Assam

I cant able to send any sms until last 3 months, raised complaint even it was more than a sla still nothing happening. The worst customer service i a have seen so far is airtel as a post paid customer. Raised complaint on 18th march but at last day of sla they called and said your sim from up circle but your in tamilnadu so transferring to tm team, now from tm circle they are telling this issue from up circle so transferring to them - playing a pass ball. Now being as a furrustating customer i will not pay my current month bill. Without the service provided why should i? If the any fine raised for that or still if service not provided to me will raise a complaint on consumer court under act 1986 for not providing a worthy service to customer.
Information:
Mobile: [protected]
Complaint sr already raised : no.[protected]
Though attached sms not sent error and smsc (Message service center number on my mobile as per airtel provided).

I’ve been getting an error 4 on my all connections and i cant access hd channels.
I had called airtel 4 times and wanted to talk to costumer support and was put on hold all 4 times for 15 goddamn minutes! This is highly unprofessional, i’d opt out of this ridiculous service as soon as i exhaust my recharges.
Get the problem solved atleast for now.

I have ported out my two numbers ([protected] & [protected]) into airtel postpaid and as confirmed by airtel i'll be getting 500 + 500 mins local & std call free and 5 gb 4g data every month for 12 bill cycles in rs.99 plan. This plan started on january'19. However in the month of feb'19 a customer care executive suddenly converted the basis data of 150mb to sms and for this my 5gb special data service got deactivated. Later it is identified that the executive did not know that basis data of 150 mb must be active to have benefit of 5gb special data. It was not my fault that the customer care did not have such information. Later nodal agreed this point and confirm the service has been re-activated on 20-mar-2019. However the service (For 5gb 4g data) still not active in my plan for both of this number and i am continuously following up them with no response. Please take care to resolve this.

I am in gobrahi bihar pin code 847226 mobile number is [protected]
I am facing low internet speed and network single problem from long time i am trying to communicate with airtel customer care but the customer care toll free number 121.198, is not working airtel saying invalid number like this kind of service company is making us fool and miss guiding with their customer the tv commercial that the network of airtel4g is the fastest but this all is fake

Mere yaha network aate he bahi hai
Network aate hai to speed aati he nahi
And kio bhi data feed nahi ho pata hai
And savhi data pending me path jata hai
Ab to ipl game start ho gaye bo
Bo bhi nahi dekh ko milate and skore bhinahi dekhne ko milata and mera favorate game bhi cricket hai isliye muche kuch unhappy hoti hai.
Kindly, sir, chack kar theek kijiye

Before some days i mnp my number from jio to airtel i received a massage yesterday i submitted a screenshot of message
Network was gone from jio sim
And received in airtel but for tele verification i tried to call 59059 but there is showing which number you are calling is incorrect i am requesting to airtel please help me fast my time is wasting
And i am requesting to consume forum please take a action against airtel company

Hi my name is tushar setya. And my no. Is [protected]. I am unable to send any messages through this no. Many a times i had called customer care executive and they had it will be solved but it has not solved yet.
I has seen my messge center no. Also and it is [protected] but then also, outgoing sms cannot be possible
Due to this issue i am unable to verify in most of the transaction app.
Please resolve this issue

Hi,

I have done wrong recharge through paytm for my airtel no.

The customer care says that it cannot be done and it was your mistake.

Spoke to 2 people and sent emails. The same response.

Kindly reverse it.

Correct mobile no.: [protected]

Wrong mobile no.: [protected]

Amount: 35

Operator reference no.:[protected]

Thanks,
Surya

I am using the airtel mobile network but their is network is bad n they say they will fix it but not. Internet speeds are slow. N not what they say in the ad as the fastest in the world. Customer care does not get connected. Also problems with airtel app. It says dormant when trying to load money. There is no chat service.
Mob no [protected]
Subodh

Dear sir,
On 28th feb 2019, i have requested to digitaltv for invoice and details o[censored]tilisation of last recharged amount rs. 300 on 4th feb 2019 wide reference no [protected]. On 13th march 2019, he promised me will provide us invoice with in 7 days wide reference no [protected]. But till now no response from his site.

Communication details attached.

Mime-version: 1.0
Date: fri, 22 mar 2019 10:47:32 +0530
References:
In-reply-to:
Message-id:
Subject: re: required invoice of a/c [protected]
From: nisha bajpai
To: digitaltv
Content-type: multipart/alternative; boundary="[protected]dbeaa10584a7f819"

—[protected]dbeaa10584a7f819
Content-type: text/plain; charset="utf-8"
Content-transfer-encoding: quoted-printable

Dear @digitaltv,

As you are aware, i am continue following our concern since 28th february
2019. But you are failed to provide me solution till date. It is my final
Request to you please provide me invoice copy for the month feb 2018.

Please keep in touch me at [protected].

Thank you,

On wed, mar 13, 2019 at 12:32 pm digitaltv wrote:

dear nisha bajpai,


warm greetings from airtel!


this is with reference to your concern regarding bill statement for your
airtel digitaltv id [protected].


as per our telephonic conversation with you on mobile number [protected]
dated 13/03/2019, we would like to inform that your concern has been
forwarded to our concerned team and they will send the 3 months bill
statement through mail with in 7 days.


please note that your reference no is [protected] for any further
correspondence.


assuring you of the best experience =e2=80=93 always!



best regards,



gautham

airtel digitaltv
bharti airtel limited

on mon, 11 mar 2019 at 06:03 pm wrote:

dear @digitaltv,

as per our telephonic conversation, i am waiting for invoice.

on fri, mar 8, 2019 at 3:50 pm digitaltv wrote:

dear nisha bajpai,



greetings from airtel!



this is with reference to your e-mail regarding invoice for billing on
airtel digitaltv id [protected].



as per our telephonic conversation with you on [protected] dated on
08/03/19, we would like to inform you that your request regarding invoic=
E
for billing summary has been registered with us. We forwarded the reques=
T
to the concern team. We assure you that it will be resolved shortly.



further, as per your request for list of channels is given below.


*package type* *package id* *package name* *start date* *end date* *dbr*
a-la-carte pack alp00038 sony sab (Rs.22.[protected].74
a-la-carte pack alp00604 khushi tv (Rs.[protected]
a-la-carte pack alp00035 sony max 2 (Rs.1.[protected].03
a-la-carte pack alp00415 national voice (Rs.[protected]
value added services topup4795 sadabahar hitz top up 1m apr-16 (Upfront
nrc rs[protected].5
a-la-carte pack alp00466 masti (Rs.[protected]
broadcaster bouquet pack bbp00162 star hindi value (Rs. 57.[protected]
1.92
a-la-carte pack alp00434 fashion tv (Rs.[protected]
carrier fee component ncf00081 ncf pack for rs. 153- std[protected].1
a-la-carte pack alp00366 aastha (Rs.[protected]
a-la-carte pack alp00363 aastha bhajan (Rs.[protected]
value added services vas00002 airtel free channels bundle_roi[protected]
0
a-la-carte pack alp00590 news 1 india (Rs.[protected]
a-la-carte pack alp00409 india voice (Rs.[protected]
broadcaster bouquet pack bbp00423 fta pack - roi[protected]
a-la-carte pack alp00418 news 24 (Rs.[protected]
a-la-carte pack alp00396 wow cinema (Rs.[protected]
a-la-carte pack alp00485 9x tashan (Rs.[protected]
a-la-carte pack alp00464 9x jhakaas (Rs.[protected]
a-la-carte pack alp00392 b4u movies (Rs.[protected]
a-la-carte pack alp00395 cinema tv (Rs.[protected]
a-la-carte pack alp00168 zee news (Rs.0.[protected]
a-la-carte pack alp00107 history tv 18 (Rs.3.[protected].11
a-la-carte pack alp00067 utv movies (Rs.2.[protected].07
a-la-carte pack alp00406 india tv (Rs.[protected]
a-la-carte pack alp00378 prarthana bhawan (Rs.[protected]
a-la-carte pack alp00391 movie house (Rs.[protected]
a-la-carte pack alp00218 wb (Rs.1.[protected].03
a-la-carte pack alp00102 ndtv india (Rs.1.[protected].03
a-la-carte pack alp00380 sanskar (Rs.[protected]
a-la-carte pack alp00314 discovery science (Rs.1.[protected].03
a-la-carte pack alp00405 india news (Rs.[protected]
a-la-carte pack alp00421 aljazeera (Rs.[protected]
value added services topup3767 hd customer identification topup (Free
preview) oct[protected]
a-la-carte pack alp00403 hindi khabar (Rs.[protected]
a-la-carte pack alp00419 abp news (Rs.[protected]
a-la-carte pack alp00166 zee action (Rs.1.[protected].03
a-la-carte pack alp00365 satsang (Rs.[protected]
a-la-carte pack alp00393 enterr 10 (Rs.[protected]
a-la-carte pack alp00324 aaj tak (Rs.0.[protected].02
a-la-carte pack alp00069 utv action (Rs.2.[protected].07
a-la-carte pack alp00419 abp news (Rs.[protected]-13 0



please note that your reference no is [protected] for any further
correspondence.



assuring you of the best experience =e2=80=93 always!

best regards,

archana
airtel digitaltv
bharti airtel limited

on fri, 08 mar 2019 at 10:34 am wrote:

dear @digitaltv,

with reference your email related reply on my mail.

i am very disappointed, you are neglecting my concern. I can't understan=
D
why you are not providing me invoice from 4th feb to 28th feb and
information about activated channels.

i would like to inform you that, i can't recharge my account till when
you not provide me related information and i am also thinking to express=
My
concern to trai also.

i hope you resole issue asap.

thanking you,

on thu, mar 7, 2019 at 6:09 pm digitaltv wrote:

dear nisha bajpai,

warm greetings from airtel!


this is with reference to your email regarding service related for your
airtel digitaltv id [protected].


we would like to inform that as per trai regulations, your best value
package =e2=80=9cala carte=e2=80=9d is active now. Please visitwww.airt=
El.in/selfcare
or download my airtel app to view / modify your plan anytime as per you=
R
choice.


we regret the inconvenience caused to you and look forward to a long an=
D
fruitful association with you.


please note that your reference no is [protected] for any further
correspondence.


assuring you of the best experience =e2=80=93 always!



best regards,


sara
airtel digitaltv
bharti airtel limited

on mon, 04 mar 2019 at 12:47 pm wrote:

dear @team,

waiting for invoice and list of activated channels.

on sat, mar 2, 2019 at 12:40 pm nisha bajpai
wrote:

dear @team,

with reference your email, first i would like to inform you that we
have not activated sadabahar hitz channel.in my registered mobile i
have received one call from your third party partner, he advised me f=
Or
such channel but i refused to activate. On 21st feb my account was
suspended then i call customer care centre. He told me about this chan=
Nel.
my account was was suspended from 21st to 26th feb.

currently my account showing monthly charges 293.39, but when i am
click on information its showing itemise amount 248.39??

i am requesting you please provide me invoice from 4th feb to 28th feb
and information about activated channels.

thanking you,


on thu, feb 28, 2019 at 6:52 pm digitaltv wrote=
:

dear hari kishore

warm greetings from airtel!


this is with reference to your email regarding balance deduction for
your airtel digital tv id :[protected]


basis on your email, we would like to inform you that your balance was
deducted due to package change and top up activation, earlier you had =
A pack
of value prime kids which costs 10.5/-per day and on 06/02/2019, you h=
Ave
activated some channels and the 45/- top up named sadabahar hitz act=
Ivated
and again you have activated some channels on 12/02/2019.


we regret the inconvenience caused to you and look forward to a long
and fruitful association with you.


please note that your reference no is [protected] for any further
correspondence.


assuring you of the best experience =e2=80=93 always!



best regards



g. Vijay kumar

airtel digital tv

bharti airtel limited.

on thu, 28 feb 2019 at 04:54 pm wrote:

dear @team,

i understand recharged amount created in account on 4 feb 2019 but i
want to know brief details o[censored]tilisation of recharged amount, so ple=
Ase
provide me invoice copy asap.

on thu, feb 28, 2019 at 4:34 pm digitaltv
wrote:

dear hari kishore,

warm greetings from airtel!


with reference to your concern regarding your recharge amount not
being updated on your airtel digitaltv id [protected].

we would like to inform you that recharge amount of rs. 300 has been
credited to the aforesaid connection effective 04/02/2019.

your account details


current balance rs 6.89



the above information can be retrieved by giving missed call on
[protected] from rtn

we regret any inconvenience caused to you.


please note that your reference no is [protected] for any further
correspondence.


assuring you of the best experience =e2=80=93 always!



best regards,



sneha
airtel digitaltv
bharti airtel limited

on thu, 28 feb 2019 at 02:04 pm wrote:

dear airtel team,

i have recharged my a/c on 4th feb 2019 rs. 300, please provide us
invoice and details o[censored]tilisation of last recharged amount.

thanking you.
hari kishore
[protected]

My airtel dth is not showing all the channels since last week. I am unable to contact customer care. If it gets connected by chance they are saying technical error has occured, please call after some time. Such disgusting services by airtel dth. I am paying hell lot of money to watch all channels in my tv and what i am getting is nothing. Since the day plans changed as per new trai they are charging lot and even then they are not giving all the channels.

I have ported from airtel tamilnadu to airtel andhra pradesh circle. My new sim got signal but i'm not able to activate it. Even customer care service is not that helpful.
Here's the number i ported [protected]. I am on a vacation and couldn't reach out to anyone because of this issue.
I am not able to reach to any airtel customer care now.
So, please help me with this as it's causing lot of trouble.

I am selecting channel from TV and sending QR code to respective numbers, but after some time getting a message that your request can not be processed,
I tried two times once at night of 22-Mar--2019 and once at next morning at 23-Mar-2019.

Both the time its deducts 1.5 rs for each message.
When I talk to customer care one says due to server error request can not processed please try once again and then I talked again then they says selection of channel from TV is not working.

I can't understand what kind of policies followed by Airtel, while selecting channel from websites its shows much higher rate as compare to rates available in TV.

Before this, I am able to view my channels in around 229 Rs/Month but now for the same I required to pay 400+ rs.

Airtel should be transparent why they misleading, If I am selecting channels from TV getting 329 rs / month but they are not processing the request while selecting channels from website its costs 405 rs / month and they activate this package in fraction of seconds.

DTH NO: [protected]
Location: Bhopal

Dear sir,
My self is jay singh chib. I have some issues in airtel sim. For regarding this i visited at my nearest airtel store which was located in akhnoor manda road, hanuman chowk, jammu. For regarding my issue i convey to airtel store. And given the my request to airtel store. And they are proceed my request in aiirtel digital process. And submit my all document. And he commitment to me that your old sim will stop after 4 to 5 hrs. And you will put new sim in your device. And after 24hrs. Your new sim services resumes automatically. And all this process he charged to me 30 rs. Instead of 25 rs. And the behaviour of this type of person is not good for airtel customer. And i think for all this issue he will not process my request further. But after 24 hrs. Upto they will still not process my request in further process. I also talk with customer care but i cant get any satisfied reply against from him.

I also attached the screen shot of requests

Regards
Jay singh
[protected]