Airtel Complaints & Reviews

Hi,

I am using airtel mobile network, one year back i have raised a complaint on poor network and call disconnection issues and call failure issue. Still my complaint is not resolved.

Even though i am having issue i used clear my due bills without failure and that too before due time. But this month (March) where i forgot to pay my bill they have disconnected by mobile network i mean my 4g/3g services are stopped.

Respected team,

I am a very loyal customer of airtel for the past 10+ years. I have 7 postpaid connections of airtel mobile phone since many years. I have a great opinion on the service provider. Unfortunately, this seems to be a blind belief on them. I am living in kukatpally area in hyderabad. I appreciate the signal width of airtel even in remote areas but for the past 6 years i cant get signals in my home. Including old aged family members at my home who are 70+ need to go out of my house to take call or talk to someone. We as youngsters can do it but i see my parents being unable to go out sometimes. We are missing important calls. More we call customer service to resolve the issue, the more it doesn't work. They always say they have optimized the nearby tower but nothing works.
We are patiently wanting them to resolve the issue because airtel provides best network coverage all over india.
I feel bad that it is failing to look after what could be our problem. They say they tried to reach us, but when there are no signals in our home how is it possible for them to talk to us?
I am fed up with the service. I want to use airtel as network provider to my whole family, but it seems it's waste.

Please help me to resolve the issue.

Regards,
S. L. Bhavani

I was having 2 broad band connection having account no [protected] landline no [protected], [protected] having advance rental plan
I had made disconnection request on 20.12.118

And on 14.01.19 airtel executive has taken wifi modem from my premises and given receipt of that
Now on daily basis i am receiving calls from customer care to deposit the bill which is generated on 20.01.19
For what i have to pay as services already disconnected by airtel before generation of new bill
Stop harresing customers
Otherwise i will file suit in consumer court
Sending u attachment of receipt (Equipment return note) given by airtel executive.

I noticed a number in my bill today, an international one and according to my bill, i had sent 8 sms’s to it. Then i googled the no and got to know this is a scam from airtel to steal from their customers. Imagine how many people don’t even view their bills and pay them just like that. Charging 10-40 per person is a lot of money. I even checked my previous bills and they had even done it before.[protected] is the number.

I have issues with my dth pack. I have done recharge already but more channels are not active. Contect me for short out my problems fast. Very bed customer service. Airter dth not provide channel selection option. I treid all options about channel selection but nothing work. My register mobile number for airtel dth [protected]. I used this dth since last 2 years and above. Please halp me for better

I raised an online request to check airtel broadband feasibility in my area. I got a call from airtel, saying 300 mbps fiber is feasible in the area. I asked her to send a technician to my place to confirm connectivity. She assured connection is feasible and said engineer will be sent only after i make the payment. I made the payment on 18th march 2019. Received a call from some airtel guy today 20th march 2019 asking my address. When i shared the address, he immediately said there is no connection in that area. Now this is pure cheating. I tried contacting the person who processed my request, no response. Can someone help me with refund process? I paid advance of rs.6012 for opting 6 months plan.

Mailed below sine week taking fllowoup

Hello customer care / nodal officer,

I don't know even nodal officer is taking care of customer or not or may be now they are not more
Interested to add customer to airtel circle. I think even they have not a curtesy to provide answer to
My email.

As said in previous email. I got a call and i have been told that installation will take 6-9 working
Days. This should be checked before taking payment from me. At that time you guys are promising 24
Hours installation why fake promises. Now i have taken some other vendor's connection. Please close my
Connection request return my payment.

My caf no is :7935871 attached image with mail. Kindly treat thi as serious mail else i need to
Complaint against you. I want my money back nothing else.

Thanks
Yashkumar barot.

Note: forwarded message attached

— original message —

From: "barot yash"[protected]@rediffmail.com
To: [protected]@in. Airtel, nodalofficer. [protected]@in. Airtel.com
Subject: reg : complaint for service why fake promise?

Barot yashkumar. P.
E-mail - [protected]@rediffmail.com
Cell - +91-[protected]
Hi,

Caf no : 7935871. Payment done on 12 march 2019 promised installation on 13 march 2019. If not possible
Then why he promised the 13 march 2019 still no body is answering. Am i fool that paid money on the spot?

Recently i have applied for broadband connection and also paid online. Still no body came for an
Installation. Person who was my spoke not picking up phone (Bharat - [protected], [protected]).

I am sure i am not going to continue with airtel and also will let my colleague know that what you are
Doing.

Let me know how to cancel i don't want connection. If initial stage you are doing this then afterward if
Any issue occurs then i need to call you up all the time.

Thanks

I have been complaining airtel for over 6 months about the network issue and call drops. I was suggested to change the sim. Once the sim was changed the problem was even worse, it’s been more than 15 days, 4g services are not working, outgoing sms is not working. I have been calling airtel and escalating the concern till appellate authority and i don’t get any resolution. I have been calling them like atleast 5 times in day and wait time for a floor manager to pick up is 60 mins.

I turn off my data before 12 O clock but when I on it at after 12 I deducted 37 MB within minute without use.
I called to customer care he said u turn on data at 12: 30 but my data was off that time. I am observing this from few day and what I found that the company daily deducting some data daily without use.
Shameful

Hi

My broadband connection number is "[protected]_dsl"

First it's running very slow and in night it doesn't work and we have to switch to our phone data.

Second it was for rs.669 unlimited pack and bill is increasing every month.

I even called their contact center however rep. Didn't took my deactivation request and said my supervisor will call you, which i never received.

Kindly help to deactivate this connection as i am frsutrated with airtel broadband connection and their service.

Thanks
Vj

My airtel prepaid mobile number is [protected] and the same was migrated from postpaid to prepaid on 05.03.2019. After migration, i recharged rs.495/- for unlimited calls for 84 days. But i do not making outgoing calls from my airtel number. When i tried to make call from airtel it is indicated that "conditional call forwarding active" and the call is ended. Also i do not send the sms. But incoming calls and sms are received. Why this problem occurred? How to solve this problem.

Hi sir from last two years i was in airtel postpaid connection till 20 feb 2019. Airtel staff told now 99 plan is not available and buy 199rs paln and i told my usage is very less so i dont wan't 199 rs paln give me 99 rs plan or convert to prepaid. They converted to prepaid on 10 march 2019. From 15 march 2019 incoming and out going calls are barred and i visited airtel outlet 6 times and they tried recharging 23rs 35rs and 169rs recharge is failing. And they told we took complaint (13th march2019) it will be resolved after 24 hours but still issueis not resolved and on 18 march i visited once again airtel outlet they are they tried to recharge 23 rs still recharge failed and telling try after sometime it will be reached. Intentionally they are giving trouble so i need justices.

Thanks, mallikarjuna p [protected]

Hello sir
I am masihuddin malik
Resident of village godianpurwa, chausa, post semra, thana reusa distt sitapur up.

It is submitted that we are facing a big problem for network signals. There is very poor signals available in my village and whenever i call over phone, sometimes voice is not coming and most of the time it says that not reachable due to network problems. Internet connections never comes. I have complaints so many times with customer care but never solve my problems. Hence plz solve the issue.
Contact nos. [protected]
[protected]
[protected]
[protected]
[protected]
[protected]
And many more.

In regards
Masihuddin malik

I recharged my mother's phone for ₹169 on feb 22, 2019. The transaction failed and i got a "funds will be refunded to your bank account" message. Customer care sayid i should get the money back in 7-10 working days, but it has been 15 working days now.

Could you escalate this issue and get my money refunded?

Details:
Txn ref:[protected]
Mobile: xxxxxx2244 (The first six digits masked for privacy)

I am having airtel post paid number [protected] in plan of rs 299 for more than a year. I am using well with in the scheme. But suddenly my plan has been changed to rs 399, which has not been informed to me or without my permission airtel changed plan. It is something vilotting general norms as per trai and also indirectly cheating a customer. Kindly do the needful in continuing in the plan.
Rathinam.

Hi,

I was trying to port my number from airtel as the network and services were not satisfactory. I sent the message for porting the number. After 5 minutes i received a call from airtel and they continuously for more than 10 times. When i picked the call they asked me the reason for porting the number. After hearing my problems they asked me to pay the bill and they took the request by themselves converting my postpaid to prepaid and they said they converted it. And when tried to recharge it was continuously failing. I contacted back and they response was not satisfactory. They are extending the time but no solution. Now i use my phone to make very important calls and airtel doesn't seem care about it. I request you to take an action as they barely respond without a solution.

I m jasvir singh from village jaimal wala district moga in punjab. I m the owner of land in which your tower is installed i havn not recieved rent of jan. Feb and march of 2018 and not complate rent of jan. Feb march of this month. Please send it as early u can. Because i had not received hefty amonut of rent approx rs17000. Please dont fool a naive and innocent person if they are not complaining just for your answer. Otherwise i will take a strict action againt you
Tower-jmw45

Had requested for porting of my 2 (Nos) exisitng moblie service to airtel services. Of which one primary number got ported as per the plan however, the 2nd got delayed.
On 25th feb 2019 recevied call from ms priya holding mobile no. [protected], asking to resubmit my kyc (Aadhar card & pan) and photo and had informed my plan details as rs.249 monthly rental with 30 gb data. Had also instructed me that during televerification the executive will confirm the plan details as rs 249 retal and 5 gb data however, i should agree on same and she will further mail to concern authority requesting upgradation to which i agreed.
I resubmitted all my required document and my airtel services started by 5th mar 2018 however, while checking the plan details it showed rs. 249 rental with 5 gb data.
I informed her the same day to which she reverted on whatsapp (Did not pick my call) that she will call me tomorrow.
And till today am continiuously following up with no revert. Whatsapp messages are read however, no curtosy to revert.
Request you to pls accept my complaint against the service provider (Airtel) for this mis selling.

Hi,

Service to toll free numbers are very unreliable

- sometimes it connects and some it doesnt connect
- even when connected, it takes a long time to connect
- vocal quality drops on these toll free number
- when my toll free number asks for identification number, the digits i enter are not delivered to voip system and the system keeps asking for identification number, when i speak that identification number, other system couldn't repeat exact same number i spoke. It should be due to poor quality of airtel connecting to toll free numbers.

I don’t know why i am writing review even. But airtel pull me down everytime. I have a postpaid connection of airtel since 2008. I am happy customer of airtel network. But today’s life is not run on 2g connections.
I have been a very loyal customer of airtel since - i don’t remember when. Everyone in my family is also having airtel. Like i have given a complaint 10times before but i didn’t get any response from airtel. Right time to port all number.. Worst # airtel..