Airtel Complaints & Reviews

The internet connection is often very unreliable and has huge latency. The following shows the delays to day every 15 seconds:
64 bytes: icmp_seq=712 ttl=49 time=273 ms
64 bytes: icmp_seq=713 ttl=49 time=238 ms
64 bytes: icmp_seq=714 ttl=49 time=236 ms
64 bytes: icmp_seq=715 ttl=49 time=254 ms
64 bytes: icmp_seq=716 ttl=49 time=238 ms
64 bytes: icmp_seq=717 ttl=49 time=343 ms
64 bytes: icmp_seq=718 ttl=49 time=7339 ms
64 bytes: icmp_seq=719 ttl=49 time=9133 ms
64 bytes: icmp_seq=720 ttl=49 time=7295 ms
64 bytes: icmp_seq=721 ttl=49 time=14551 ms
64 bytes: icmp_seq=722 ttl=49 time=5185 ms
64 bytes: icmp_seq=723 ttl=49 time=255 ms
64 bytes: icmp_seq=724 ttl=49 time=266 ms
64 bytes: icmp_seq=725 ttl=49 time=22288 ms
64 bytes: icmp_seq=726 ttl=49 time=43550 ms
64 bytes: icmp_seq=727 ttl=49 time=31423 ms
64 bytes: icmp_seq=728 ttl=49 time=17064 ms
64 bytes: icmp_seq=729 ttl=49 time=2103 ms
64 bytes: icmp_seq=730 ttl=49 time=4846 ms
64 bytes: icmp_seq=731 ttl=49 time=20406 ms
64 bytes: icmp_seq=732 ttl=49 time=11034 ms
64 bytes: icmp_seq=733 ttl=49 time=15236 ms
64 bytes: icmp_seq=734 ttl=49 time=629 ms
64 bytes: icmp_seq=735 ttl=49 time=231 ms
64 bytes: icmp_seq=736 ttl=49 time=312 ms
64 bytes: icmp_seq=737 ttl=49 time=269 ms
64 bytes: icmp_seq=738 ttl=49 time=19125 ms
64 bytes: icmp_seq=739 ttl=49 time=6292 ms
64 bytes: icmp_seq=740 ttl=49 time=248 ms
64 bytes: icmp_seq=741 ttl=49 time=1270 ms
64 bytes: icmp_seq=742 ttl=49 time=5631 ms
64 bytes: icmp_seq=743 ttl=49 time=7503 ms
64 bytes: icmp_seq=744 ttl=49 time=4171 ms
64 bytes: icmp_seq=745 ttl=49 time=287 ms
64 bytes: icmp_seq=746 ttl=49 time=260 ms
I have seen delays of many minutes, but already a delay of many seconds makes the connection completely useless since i get timeouts. I can accept when the connection is slow, no problem. But these huge delays are unacceptable.
Please fix your router configurations, and if needed upgrade the backbone.

Dear sir, i wish to bring your notice that there is a airtel broadband junction box in front of my house.

The installation of junction box is causing a lot inconvenience to me as i am planning to renovate my hom and the junction box is blocking that. It is requested to remove or shift the airtel broadband junction box at the earliest.

I having been trying reaching to your customer support, appellate from 22nd april but no one is responding and taking action.

We are facing network issues that's why we can't do work and can't work our software also so please rectifie our network issues as soon as possible.

1/58, basement,
old rajendar nagar,
near by gangaram hospital,
opposite gurudwar nanak saar,
new delhi - 110060.
landline number[protected]

Please humble request rectifie our problem,

thank you,

Though airtel says the complaint is resolved, but it's actually not. Perpetually there is no internet connection and i cannot access internet though it shows full signal. Every time i have to reset the device to get access to internet and same with the prepaid no. The airtel executives try to dismiss this off as 'device issue' but if it's a device issue there won't be a problem with more than one device at a single time. Plus, whenever i raise a complaint, i hear from airtel's end that the network issue has been resolved, that very clearly means it's blocked from their end for unknown reasons. Every time there is a site upgradation too, but i do not see any results. It's highly irritating to pay for services that i do not receive whereas when it comes to waiving off a bill, they never have the courtesy to do so.
I work from home and it's completely based on internet, so if this issue isn't resolved at the earliest, i will be discontinuing my services without making further payments, because thisr negligence is causing me loss of work. I am not going to tolerate this any further.

I bought an airtel sim on 22nd march 2019. When i bought the sim i was told the sim itself is postpaid and i cannot get it prepaid.
I said i would like to change it prepaid as soon as possible. They said you can do it after 30 days and/or the first bill cycle.
After that i went on 30th of apr to change to prepaid. They changed their tone and said it takes 90 days to switch from postpaid to prepaid.
I called customer care (198) and now customer care said it takes 30 days.

So i had customer care speak to the airtel employee in the airtel store near me and they could not resolve the conflict. So customer care asked me to wait for 48 hours to resolve this problem. I called again on the 8th and went to the store. Same conflict.

It's now been 10 days and there is no resolution.
I called 198 again just a few minutes ago. And still nothing.
My question.

1) is it true that some numbers are reserved for postpaid only? And cannot be bought for a prepaid connection or was i fooled?

2) how long is the lock-in period for postpaid to prepaid migration?

3) i am being billed for services i am currently not using. I have waiting for your resolution for 10 days now. That means i just wasted rs.100 out of my postpaid bill just in waiting. You are ripping me off while making me wait.
Do something useful.

Dear sir,
I am subhankar mishra, last 4 years i also use in airtel card, but last 3 months i can't use buffer the browsing. I all ready informed in my queries in customer care. But not to be proper solved in my resolution.in last time also talk to senior executive she also disconnect in my call. So i request to the airtel
Please resolved in my solution
Thanks®ards
Subhankar misra
Ph no:[protected]

I lost signal for my old number on 9th may 00:20 midnight and i have inserted your airtel prepaid sim in my mobile. As directed i have restarted my device and i got confirmation message that service has been restored,

“your services have been set. Please restart your handset”

So after i restarted, i got signal too, but lost it in under 2 sec.

So, i have called airtel customer care number yesterday morning and have been informed that eta is 9th may. The response i got was deal with “no service” for a day as it is still in progress. Typically it takes 7 days for the port process.

Okay, i have dealt with no service yesterday and literally missed all my important business calls, personal calls.

But still now also i don’t have signal on my phone.

Need help in this!!

Sab se ghatiya network h airtel kabhi bhi speed nhi aati 4g pack unlimited pack 399 wala uss kr raha hu but speed 10 kb se upr nhi aa rahi h... Or koi solution nhi h inke pass cutesmer care se daily complaints krta hu... But koi kuch nhi krta... Koi bhi airtel ki sim use na kre... Tb in sab ko samjh m aaye... Hum log paise de rahe but koi speed nhi aati... At last koi bhi airtel ki sim use naa kre... Aur mai lucknow se bol rha hh

I wish to bring your notice that there is a airtel broadband junction box in front of my house. The junction box was installed without any knowledge to me or my neighbor.
Now the junction box is causing a lot inconvenience to me.
Due to the junction box l i cannot park my four wheeler in front of house and as the road is narrow here so there is usual problem of traffic congestion.
It is really big disturbance to me as i couldnot park my two wheeler or for wheeler.

Please find an alternative place where it will be safe and will not get damage and not cause any traffic obstruction to others.

Thanking you.
Shobhit jaiswal
Mig 3/666 sector-h,
L. D. A. Colony, kanpur road
Lucknow-226012

Hi,

I would like to officially make a complaint against deficiency in services being offered on the hotspot number [protected].

I’ve made several complaints and i’ve not been able to even use it.

I made a complaint that was resolved recently, the issue got fixed and now i’m unable to use it since sometime, again.

I raised a complaint on 23rd april and categorically asked for the cancellation, also i was told that i wouldn’t have to pay the billed charges since i haven’t availed the services.

I’ve been so fed up that i raised a port out request on my number [protected] but i was retained saying the issue would be highlighted and fixed, sadly, it wasn’t.

Please help me in resolving this issue, otherwise i would be forced to take a legal recourse for harassment and deficiency in services.

Reference numbers[protected] — 12th april 2019
Reference number[protected]rd april 2019 and no response/revert received till date.

I’d expect this to be treated on high priority to avoid more agony.

Warm regards
Vipul

This was the first written email after lodging two complaints at the airtel customer care for hotspot not being working, on the last call, was promised this would be taken care of, it never did.

There have been so many emails written after that but i've been told to pay the bill otherwise you won't even listen to what i'm complaining about.

Hi, since few months i am facing issues with my airtel numbers [protected], [protected], [protected], no signals in our home
6 months back i went to airtel office and requested for tower in our location
Many of my family members are shifting to other service providers and if i not get good service i am facing too much problem for using airtel service and web,
If not get better service we may opt out for other providers

Irshad zaheer
[protected]

My airtel wallet blocked and if i try to reset my mpin it always saying "mpin reset window closed please try after 24 hours". If i dial 400 number, it is saying "your airtel account blocked please try *400# to reset the mpin". *400# is not giving me any luck. Even airtel guys at service centre are helpless.
I dropped mail to [protected]@airtelmoney.com.. But no reply as of now. What a hell is this. This is very irritating me. I feel, i did a big mistake by doing transactions through airtel wallet. I need money in my wallet for other transactions. Please resolve my issue asap

Hi myself kiran bhagwan tamhane. My airtel no is [protected]. This no. I recently ported on airtel i. E on 25th apr 2019. But from 26th apr 2019 12:00 pm network range gone at my home, address is mentioned above. I raised complaint[protected] on airtel & they committed that they will solve the by 30th apr 2019.
I replied airtel on call to put note that if issue will not solve on 30th apr then i am not going to pay this month bill.
On 30th apr 2019 i called airtel again around 10 pm and they told me that they will escalate this issue. Till now no one contacted me and no one visited to my location for survey also regarding issue. Today again i called up airtel again they told me that they will escalate to network but no response from airtel.
After porting to airtel immediate from next day i am not able to call anyone and not able to received call from anybody. Airtel is taking this lightly as in my home having total 3 airtel connection and every one facing same issue.
Now a days facing lots of problem with telecom operator like airtel & vodafone and company not bother about it. We are not able to use service most of the time then why should we pay for that. This is happening every 2 month, so why every time customer should face such issue. There should be penalty on telecom company like airtel or vodafone if customer not able call or not able to received call, data connectivity issue. There should be new policy to implement from govt. That if anybody face such issue & company will not resolve your issue withing 4 days then you dont have to pay bill for this month.
Request here is to take strict action against this otherwise they will not improve their network connectivity.

I, mark david verghese, contactable on mobile [protected], have been using airtel dth services for many years.
On the 2nd of may, 2019, i had placed a request for dismantling the dish, as i have moved my residence.
Every two days, i have called airtel to find out the status and each time the customer care of airtel has assured me that, the engineer will visit.
However, after 7 days, nobody has called nor visited.

At 1145 hrs approximately, i placed another call to the airtel customer care and obtained a service engineer's name and number (Anand / [protected] / shiva nandeeshwara enterprises).

Initial attempts to speak to anand failed as the calls went unanswered.

I proceeded to call airtel customer care again and when asking for an alternate number, the executive sounded off rudely that i needed to wait and not put pressure this way.
When i explained to him that, i have been waiting since 7 days, he told me that, his system showed a date of 5th of may, 2019 and not 2nd of may, 2019; the date when i first placed my request.

He then disconnected the call in the most abrupt and rude manner.

Anyways, i proceeded to call anand again and guess what, he was the rudest of the lot.
I got the feeling that, he believed strongly that, airtel is the the only answer to all problems in the world and that, he is it's absolute lord and savior!

Despite multiple requests to come in and complete the task, he says that, he will have to check the availability of an engineer, then have him call me etc, before even giving me an indication of a time.

It is now 1225 hrs, on the 9th of may, 2019, and not a single call from airtel.

It's time to move to another service provider!

Sir, my name is gayatri. i live in hyderabad. My child recent behaviour is something doubtful.So i request you to provide incoming and outgoing call hisory of my mobile number( [protected] ) for the month of april 1 2019 to april 30 2019 to my email address ( [protected]@gmail.com) to correct my child problem. urgent. thank you.

best regards.
gayatri.

I am trying to recharge my phone tried with all nominees 169, 199, 249...
I am getting error in airtel app. Same when i try from website, money is deducted but no recharge and failed.
Walked to airtel store and tried recharging same behavior they are unable to recharge.
Called customer care and complaint created ticket and informed escalated. Airtel store btm branch same issue created ticket and escalated.
No response from 1week so called customer care again they created new ticket.
I escalated to applette team with all levels no help yet. It’s been 2 weeks.
I am unable to do outgoing and use my internet.
Example of complaint ticket - cponr[protected]

I recharged online rs. 2000 for my airtel digital tv before three days with customr id [protected]. I recharged through amazone benefitting rs. 30 pm and recharged as per old plan rs. 240 pm.
Message on tv screen appears error code 6 and channels are not coming, however my airtel app showing the balance of above rechage. I have already contacted customer care for 6 times since three days and no results found
Kindly resolve the problem of error 6 on my airtel dth customr id [protected] as soon possible

R/sir, i, rohit kumar mishra, airtel mobile no. [protected], i have recharged my said mobile no. With rs. 399/- on 10 % discount i. E rs. 349/- through my airtel app on 03/05/2019. But my said no. Not recharged with said amount and rs.349/- have debited from my account. As on date my said amount rs. 349/- not refunded to me.in this regard it is requested to your good office. Please refund to me rs.349/- at the earliest. Please.

Worst speed in airtel
Not even getting 1mbs
Even when i'm in 1st floor
Even with volte
Only at midnight getting the speed, what's the use of it when people at sleeping.
Not even open chorme to make a complaint...
I got volte just one month back. But what's the use no use if it.
I have 200gb every month carry forward. Without using
Call has no problem
Even in volte video call is not working

They give only better network services only at particular areas.

Dear sir,

I had taken an international package worth inr 6799 plus taxes for a trip to south africa and namibia for my trip to these two countries in africa. I had spoken to an executive who assured me that both these countries fall under zone d and is covered under this package for a validity of 30 days. I was in south africa for 2-3 days and in transit but most of my travels were in namibia. Upon this, the executive who activated my package assured me that both these countries are covered under this (Proof of which is very simple to obtain - from the voice recording of this call made around 25-28th march 2019). I asked him at least ten times and he confirmed it to me. Ten days into my travel, i receive a bill of 20, 000 plus on 10th of april via sms. As the network was poor, i couldn't go to my emails and check the detailed bill. I called up airtel from the jungles of africa with great difficulty and after holding on for 30 minutes, i was told that the package wasn't activated and they will look into it and revert back to me. They said i will receive a call within 24 hours. At this time i was clearly told that due to some technical issue the package hadn't been activated and they will rectify the same at the earliest. After 24 hours i called them again and this time i spoke to another supervisor who informed me that namibia was not covered under the package and the executive who gave me the package had misinformed me. He also told me that if you use your phone now i will have to pay complete charges and hence was asked not to use this phone at all. I told this supervisor that it is not my problem if i was given wrong information and all you need to do is listen to the voice recording and reverse this bill as i am not going to pay this due to your fault. He agreed and asked me to give them 72 hours to escalate this and get a complete reversal of this. After 72 hours there was no action taken and no call received from them. I called them again from africa and again after holding for 30 minutes or so, i was told that we apologize and we will get back to you. Till i returned back to india on the 29th april 2019, i still hadn't heard from any of these senior supervisors, namely, deepak and sonu and despite them agreeing to their faults and their fake promises to escalate this case and do a complete reversal of this bill, till date i haven't received any information from them. Upon landing, i immediately called airtel again to ask what had happened to my dispute, to which i was told that your complaint was closed as no error from our side was found. This was neither communicated to me via sms, phone or email. I patiently spoke to yet another senior supervisor, jyoti on 29th april at 9:21 am and yet again explained the whole case for the fifth time. Again yet another complaint was registered under the reference number[protected]. (The previous unresolved complaints were[protected] and[protected] this supervisor told me to go ahead and file a legal complaint if i wanted to but assured me that she will call back within 24 hours. It is been more than 24 hours and more than 19 days since my first complaint. Because of them, i was stuck in the jungles unable to use the phone or contact my family for the entire duration of the holiday as i was in the jungles and had no access to a city or a local number. This, despite several calls and registered complaints and a simple voice recording to be checked from their end that how the executive misinformed me and therefore this case is erroneous and should be reversed, airtel has not taken any steps to resolve this. Instead, am getting threatening messages from airtel to pay the bill immediately else my phone will be disconnected. I write to you with great faith as the only step left to me post this will be to file a legal case against them for harassment and damages. Thank you for your time. I hope by reaching out to you i will be able to get a satisfactory resolution to this case. They should not be harassing their consumers to such an extent.

Warm regards,

Archna singh