Airtel Complaints & Reviews

Airtel DTH customer care are just maid always saying just call after 1 hour because over system is in upgrade . And they saying this from when I installed my set top box. Please train your customer support employees. All are talking like a mad person this is my last warning to Airtel DTH department.

Hello airtel,

From quite sometime i have been observing that my account balance is getting deducted when i'm recharging for unlimited plan.

After call customer service, he informed that mms charges are being deducted for which i haven't even send mms to anyone. I asked for clarification but he was not able to provide the same.

I'm on unlimited plan from more than 2 years & my balance reduced from 3 digits to 2 digits.

Hi team
Kindly blocked my sim as i have lost while traveling yesterday
I lost my sim along with my mobile redmi 4a, i have reported to police, he told me to first block the sim.
It is in my name kindly blocked otherwise i will face many consequences.
I have taken from my hometown odisha by providing my adhar card
My aadhar number is
[protected]

Mob - [protected]
If you need any assistance than call me on the another number - [protected]
Name - zabir khan
Kindly do the needful at the earliest

Below issue was highlighted to airtel-

I placed request to change for plan in last week of feb 2019. Where i will pay around 600 for primary number and additional number will not charged. As asked i paid whatever bill amount was asked to pay with the commitment it wll be done without any hassle.
One fine day in the month of march my another number stops working without any sms or call.. For almost 24 hours... And gets converted into new plan... Fine.. Its done...
Now i am under the assumption of my both the numbers are in the plan which i asked (My mistake)
Here the interesting part now... I get a message to pay the bill...in spite of it was told.. I wont be getting bill for it.. Its on auto debit... I have paid anyways... Then i called prabhadevi airtel store and guess what... Its the eureka moment... I have been asked to pay 560 rs... Where my bill shows zero...in their systems it shows i have to pay this bill.. Ok... Paid... And again... Store rep says i still owe 30 rs... Otherwise they cant transfer my account to the new plan... Such a big amount... Which is not yet billed to me... Wow...
Ok... Fine paid... Now here the where the world war #iii starts... On 23 april... I get suprise!!! My card is now prepaid!!! And i cant make calls neither my data is working... Somehow i managed to call airtel store rep (You can check the interactions in the crm) and i was advised to wait for half day and it will be done... Ok.. Am waiting... Waiting... Waiting...
My day is lost... I called airtel rep again... And here is the surprise... I have send my aadhar card details over the w app... How secure airtel is... Really commendable... And one more request i get from the store... They need my photo to fill the form again...
Now my question is should i leave all my priorities and follow up with airtel folks???
I had to send someone to store to submit my photos... Ok its done... This was completed on 24th april... Now i am in the hope... Like am stranded in sahara desert and waiting sos to help me... I called airtel store... And i get a confirmation... Within 15 minutes it will be activated... Such a sigh of relief... Ok... Waiting.. Waiting... Its evening time... Again i called airtel store... I get to know my form is just submitted... It will be done in 30 min... Ok... Take a deep breath... Relax...
Now here the end of the war!!
Around 8 pm ist (24 april) i get a message :
Dear kalpesh, service on your airtel number xxxxxx will be suspended for 30 minutes while we upgrade your number from prepaid to postpaid.
Hey airtel... Its been almost 13.5 hours and still my number is suspended... Just let me know are you guys using clocks to check time without batteries...30 minutes is equal to 1800 seconds...
Now i have to go to your store and meet your folks to check when will they wish to activate my services...
I regret and feel so annoyed...in this era... Where cell phones (With network) plays such an important role and i almost without service for 3 days now...
I promise.. I will be porting out my 4 airtel connections to another service provider.
I thank you for your services and making me go through all this...
To add into this :-
I have visited prabhadevi store and i got to know i was using old simcard in my cell phone (Which i feel this was suppose to be checked when i visited for the first time)
Now i have to wait for the verification call from airtel post which i will have to activate the new sim card. I have visited store by 11.00 am... Till now store manager called with the confirmation of i will be receiving verification cal on my alternate number, but no call yet.

Hi All,

PLEASE HELP!!

Around a week back I requested at Airtel Store (Dwarka Sector – 11) to port my number [protected] from Vodafone to Airtel.

Now yesterdays night (24/04/2019) all my Vodafone network gone off and new message poop up “ please insert airtel sim” and restart your device to call 59059 and I did the exactly same.

But since morning (25/04/2019) neither Airtel services activated nor my old Vodafone sim is working moreover I called on customer care (121) as well but they told me it will take 4 days to get it activated and this is the standard process and I have to suffer and they can’t help.

Further more when I called on 59059, customer care executive told me that it will get activated in 4 hours but nothing worked.

PLEASE HELP !!

I was ordered an AIRTEL DTH new connection (Cust.ID. [protected]) on 22.04.2019 through www.airtel.in/dth and payment made Rs. 1, 795/- made through online. The Airtel has not sent the set top box and no response to me. In this regard I was contacted many times to installation, but no response from Airtel.
Henceforth, I switched over to Tata Sky and they response quickly and installed Tata Sky DTH and I was lodged a compliant with Airtel to refund my payment of Rs. 1, 795/- for new DTH which was not supplied and installed by Airtel but since there is no proper response from Airtel.

Hello sir/madam, my name is dilshad siddiqui and i am from bhopal, i am using airtel prepaid service from past few year my prepaid no. Is [protected] now from past few months i have experienced very bad network in which my calls drops and calls not connected in one time, kindly resolve my issue otherwise i have to switch the operator.. Hope my request will be resolved soon.. Thanks

Contact no. [protected]

Iam from kerala. Today i activate a new airtel sim, at that time i get a call from customer care for verification. I accidently ask brother name instead of my name. Call from the verification centre behave me rude. I also anger to him. At last he said bad language in our mother tongue malayalam. I am shocked and dissatisfy of your customer care behaviour. If this complaint will not get satisfy reply, i will surely move to court.

Dear sir/ madam,

I have an airtel postpaid connection for my mobile number with the relationship number: [protected] where i had taken plan for rs 649/- per month with an add on number. Initially in the plan they were charging rs 199 for the add on number but subsequently the rs 649/- plan was revised about a year back to take in the add on number with no extra charges. Airtel failed to inform me that the plan has changed and continued to charge me rs 199/- extra per month for more than 12 months. I got to know that the plan has changed when one of my colleagues at work has informed me about the same. When i contacted airtel regarding the same, they admitted their mistake and agreed to revise the same in the future bills but refused to provide any compensation for the extra amount charged. However, even after their promise, i continue to be charged for the add on number for which i had to contact airtel again for the next 2 subsequent bills.

In the 1st place i do not understand how airtel has charged me the excess of rs 250 per month for more than a year without informing a customer about the change in the plan. Upon pointing this out, airtel has refused to acknowledge the mistake and is not willing to provide any kind of recompense for the same. Mind you, due to this overcharging, i have paid more than rs 3000/- from my own pocket which is my hard earned money.

And even upon informing airtel, the subsequent bills still continue to bear the same charges for which airtel is refusing to provide me a revised bill due to which i cannot claim my bill in my workplace which i am rightfully entitled to.

I am tired of discussing this issue with airtel again & again & with airtel promising me everytime that the issue will be resolved which is not happening. All my discussions with their customer service representatives & mails to [protected]@in. Airtel.com/ nodal officer has not provided any kind of resolution due to which i am escalating this matter. I will consider my matter to be resolved only if:
1) airtel will provide some kind of recompense for the extra rs 3000/- i have paid over the past 12 months.
2) i am provided with fresh bills for the bills dated 9th april & 18th april with only the correct charges.

Since i was travelling to jordan, israel and egypt from the 15th to 27th march 2019, i had requested airtel on 14th march 2019 for activation of international roaming packs for rs 3999/- for zone "b" for 30 days and rs 649/- for zone "c" for 1 day. I received a confirmation from airtel on 14th march 2019 confirming the same. However, airtel arbitrarily decided to charge rs 649/- for an additional period of 5 days without my written or verbal consent. After much persuasion, my bill amount was brought down to rs 9800/-
Thereafter, when i sent a mail to the airtel nodal officer and appellate authority on 18th april 2019. I received a reply from the nodal officer on 23 april 2019 stating that the total charges as per usage in international roaming (In the absence of special packs) amounts to rs 551306/ (Rupees five lacs fifty one thousand three hundred six). This is quite absurd on the part of the nodal officer of airtel to make such a silly statement. This clearly proves that the nodal officer is ignorant and highly incompetent to handle such matters.
I wish to state that the arbitrary decision on the part of airtel to charge rs 649/- for additional five days amounts to harassment, cheating and extortion.
Request you to kindly look into the matter and do the needful.

Regards
Charles michael

Hi sir,

I'm living in thirumullaivoyal chennai, we are facing air tel network issue in my area. Kindly check the signal and share the feedback.

Myself and my husband are using airtel for internet service, due to poor network quality we are about to use internet.

And i have a land near by i would also like know about procedure on tower installation.

Thank you!
Radhika

I am using telenor sim for last three years. I do not facing major problem but after airtel and telenor network merger, i am facing problems with the network of telenor, sometimes internet speed goes down to 1kbps and also i was calling to customer care but they doesn't help me or satisfied me anymore and i also realize that airtel network strength and telenor network strength is different. So, please help me to fight against airtel.
Name - pawan kumar
Mobile no.-[protected]

I have been using this number [protected] fro m last 6 years
And suddenly from last 2 weeks i have been blocked from receiving sms related to any otp and transaction alerts

Earlier i never encountered such issue

I am receiving dnd related like marketing sms but unlike earlier all otp stopped coming

Please note that i am unable to transfer money to any one because of this issue
Also unable to pay my credit card bill due to the same otp issue
I also did my recharge regularly

Name bishal paul
Mob number [protected]
Location delhi

Hi all,

From the past two months, i am not able to watch airtel dth channels, i don't the reason but when i asked for a reason they were saying due to server issue, we could not retrieve details and somebody from the same team saying that we have returned your money but as of today i haven't received any communication. Kindly request you to solve my issue i have rs: 3500 balance in my account now it is in negative.

Airtel dth account details: [protected]

Hi,

There have been two fraudulent transactions by airtel money using my debit card on april 17th 2019 for rs 8998/- and rs 8990/- respectively. I live in bangalore, india while the transaction record says airtel money, mumbai. Please help and fix this. Please provide us a refund for this fraud transactions.

I can provide more details about the individual transactions to the concerned authorities.

Thanks,
Shreyas kantharajan

Hi i would like to get call details of outgoing and incoming calls on my number from december 2018 till now. As i have lost some contacts to which i have no access and are important for me.. Thats why i need to chek whether i have made any call during that time period or not. Kindly accept my complaint and provide me thorough details of all the calls which i have made from my existing number.

Dear airtel team,

My airtel connection number is [protected]. Today i had filed complaint for my dish tv not working. They assigned a guy called as paparao for handling it. They guy came and tried fixing the problem but couldn't repair. He said after seeing a meter that it will work and charged rs150 from me. I told him still it's red light so it's not working but he assured me it would work and went away. Since then i am trying to reach him he is disconnecting my call and is not responding. I have again put complaint to airtel customer care but no update from them till now.

Is this how your people cheat us? Pathetic... I will definitely put this in consumer forums. You are suppose to take action against them immediately.

Regards
Vinay chopra
[protected]

Hi i tried calling a number from my airtel sim card and failed, it says the number you have dialed is incorrect, where the same number is callable from other sim cards
It says the number you have dialed is incorrect,

I had tried calling it by adding zero or removing +91 in an attempt to have a trial and error run
But nothing happened

I am able to make calls on it via other number
The number is currently in use, i think it is problem of sim card as the same problem repeated after i changed my handset and put that sim in other handset ajd tried calling that earlier number, which again responded

Says the number you have dialed is incorrect,

I am using airtel connection since last 10 years and have international roaming active on myself no, where i pay 149 rs monthly rental for these services every month, weather i travel abroad or not. If i travel abroad and use my phone then standard roaming rates are applied over and above these monthly charges.

This jan i travelled to dubai and got 10 days pack also activated where 3500 rs were charged from me.

To my surprise air tell charged this money again in month of march as i travelled to saudi arabia for 1 day, saying that this is one of our pre condition that we would charge this automatically till the time you don't get it cancelled.

I feel cheated as this condition is totally operator friendly and not a fair condition.

I have ported my no. From jio to airtel and i've also inserted new sim but verification call to 59059 is not connecting. Every time i try to call at 59059 it automatically disconnects and when it connects it asks to switch off the phone after 30 minutes and does not ask about the tele verification. Also i'm unable to receive incoming calls to my number, and recharge my number. Moreover signals are coming but still the activation is pending.