Airtel Complaints & Reviews

Consumer id [protected]
I selected pack for rs.348 & for 1 week they didn't migrate me. After 2 calls to customer care which have minimum of 20 minutes of waiting, they finally migrate me to the new pack but cleverly didn't give me 6 hd & some free channels selected by me. After following up again they finally activated hd channels but have charged me extra. Now my pack is showing rs.423 per month.
Cheat your are. Customer care is difficult and not at all consumer friendly.
I intend closing my postpaid mobile connections too with you.

There is cash bank bonanza offer going on airtel mobile plan.
I used airtel payment bank, to avail that offer.

But cash back is not worked. And i am not able find terms and conditions.

I felt like i am cheated by airtel services.

And it is consuming time also to find details of that offer.

I am attaching some screenshots.

Yesterday i went to mvp colony airtel service center for getting my sim card belonging to 3g to 4 g.
I have taken with 2 ids i_ adhaar id proof as well s my driving licenese proof.
My cell phone is already linked to my aaadhar card, as once went to similar office (Service center) in vizag., probably the main brach at vizag.
I am surprised, that this was not a sufficient proof for changing the sim card.
I waited for almost 1/2 hour. You r employee tells me this is your company policy. His explanation is that instead of a superior officer cross checking, they want to waste the customer time stating the that this is needed for the back end office verification.
We do not have any customer agreement between airtel and me as a customer, what will do you with multiple electronic copies of this customer information and still insist for the same information.
Your company stays or grows because of growth with customer base. You can not waste customer time like this. This so called senior front end calims, that the poor lady does not know the rules.
I have rejected this policy stipulated by this offcier after spending my time (1 hour and 1/2 hr and money in the travel costs from kommadi to mvp in vizag, specially in peak weekedd end time.
I have explained that i am senior citizen. Under these conditions, i request you to change your rules. If not, i shall be a customer any more.
Thanks

Dear trai,

I am writing to you with complaint that airtel digital is befooling people by changing the pack automatically and increased the monthly rental from 450 to 475. Not only prices are increased but channels also reduced to previously more than 300+ channels to now only 175 channels. My consumer id is [protected]

After the new regulations from trai airtel has reduced my channels from more than 300+ to only 175 channels. Also the rates are increased from previous 450 to now 475. I have called to their customer care several times but they only have one answer that it is as per the company and trai guidelines.

As i have heard regarding the trai decision it will not burden the pockets of the consumer but after that decision airtel has reduced my channels to almost half and increased rental by rs 25. I really shows how many loopholes companies are using to burden the pockets of the customers.

Since the rates of the channels are not increased but company has increased the prices i request you to please look into it and provide back all old channels in same prices if not less than the previous

Regards
Ankush gupta
[protected]

Airtel dth not allowed us make our own plan... They continued our rental plan worth above 700 n not provide us proper information regarding changing my base plan...
Airtel costumer care mislead us by giving wrong informations...
According to new rules i can choose my own plan but company is not giving us any helpfull information regarding this rule so have can select our own pack...
I
Please help us regarding this subject
Request ass soon as possible so we can takes this as entertainment not as tension..

I have airtel 4g sim card but it always switches to 3g network or no network. I have tried manual setting of network then to it shows same problem.in advertisement u show it as fastest growing network i think it is baddest growing network. One question how can i port my airtel number?. Calling quality is excellent but still now i need to port number just because i have seen other 4g network giving data and network speed better than your services at more cheaper rates

I have purchased airtel dth infinity plan for 1 year subscription with all hd channels, where all off suddenly zee kannada hd channels was removed. When i contacted airtel care they inform zee network has removed it.
Airtel asking the customer to pay for that channel even though which was part of the plan. Photo attached.
[protected] account id

Regards,
Sanjay iyer

Dear sir i have 3 sim are my home and i will use after airtel no. that the problem is ... i m inter my house that my mobile netwirk is dad i m restaet my mobile but theare r no. network so plz request u solution my complaint and i will try to airtel customer care no. 198 ... but no optional in my complaints

I've ported my no.[[protected]] from vodafone to airtel and i've also inserted new sim but verification call to 59059 is not connecting. Every time i try to call at 59059 it automatically disconnects and also i'm unable to receive incoming calls to my number, along with this there's poor network signals in our locality. I couldn't believe how airtel is so weak in customer service.

We had taken airtel d2h connection as we need channel mh one for live vaishnodevi aarti.

Wrt to account no : [protected], we have selected the package as per our choice in last week. Suddenly after that we had problem are were not able to view mh one and few other channels for which we complained and engineer has visited and resolved the issue. Again after 2 days we are facing same problem and not able to view subscribed channel mh one, we had almost called customer care 7-8 times on 20th feb to resolve the issue but there is no action taken and we are still not getting mh one.

And worst is no response from airtel nodal and customer care team

Hello sir,
I am siva, i just connected with the customer care executive about my issues at 23:19,[protected]. He can't solve my problem and he connected the call with his supervisor to me. But the way of supervisor spoke to me is really hurts and he didn't reply me for a long time while i am in call, and she spoke with some colleague instead of speak with me. I am not satisfied with the way of her speech and she shout on me and she disconnected the call while i speaking. This is not the correct way of treating the customer. I have the call records also. I want make a complaint against her legally from your side. I hope you will take a action about this complaint. My number is [protected].
And i also want to follow my complaint and the action taken by you on her. Please make the instructions to your executives about how to speak with the customers.
Thanking you,

With warm regards,
Siva.

As u guys claim airtel is the fastest data provider in india, but even if i switch on 4g the data speed is too poor, i cannot even browse or stream youtube videos, server is lost frequently while playing games such as pubg, if this continues i'm gonna switch to some another network, i had been using airtel since a long time, but it's service has become poor day by day,

Am really disappointed to write this mail to you because despite atleast 30 to 40 attempt i am unable to get channel number #330 i. E sahara samay and recently has been added in airtel dth as free channel.
I get error code 4 but whenever i call customer care for same they say no such channel is available on airtel dth. But the fact is that, this channel is verymuch available on airtel. Why should not i make a complaint against you people at trai for befooling your customer by taking bribe from other channels for not showing & providing rest free channels easily. When a customer will try 3 to 4 times and the channel will not be activated then definitely he will leave attempting to get access of such channels. Tell me why should not i may drag you to the court and file criminal case against you people for cheating your broadcaster and customer as well by not showing a channel which is free to air (& you have charged the channel for it) and also your customer by not providing access to such channels which he wish to see.
My customer id is - [protected]
My complaint number is - [protected]

I need a response by tomorrow 12:00 pm else i will surely lodge a criminal complaint against airtel dth

Preeti

Hi i have ported from bsnl to airtel recently. for activating my airtel sim i have called to 59059 it's asking me input application desk number i don't know what is that!!!. how can i activate my sim its more than a week now after i have ported my sim. when i try to call to my number it's responding like temporarly unavailable. can you please help me how can i activate my sim?????

Mera wrong internet balance deduction ho raha hai aur jab mene customer care par bat ki to meri problem resolve karne ki jagah, customer care executive yahan tak ki manager ne bhi misbehave kiya "manager ne kaha apko sun ke pata lag ra hai ki aapne bhi customer care me kaam kiya "agar koi customer effectively bolta hai to ye log esa responce karte hai aur bina use kiye mera internet balance khatm ho raha hai to direct bol diya ki esi koi problem hoti nahi hai...aur complaint nahi li jaayegi.kuch minutes ki recoding available hai mere phone .

Dear sir,

I (Debabrata das-[protected]) and my brother (Subrata das-[protected]) got call from the flowing numbers as mentioned as (I) [protected]- jaydeep sarkar & others (Ii)[protected] - jaydeep sarkar several times stating that they are project officer hq noida of bharti airlel for installation of airtel 4g tower at our home land (Application form sent by them is also attached).

In due course i suspected that they ware fraudulent. Please enquirer the matters if they are not your staff, please take necessary action or else they will destroy yours goodwill in the market.

Please do needful.
Debabrata das

Dear sir,
I (Debabrata das-[protected]) and my brother (Subrata das-[protected]) got call from the flowing numbers as mentioned as (I) [protected]- jaydeep sarkar & others (Ii)[protected] - jaydeep sarkar several times stating that they are project officer hq noida of bharti airlel for installation of airtel 4g tower at our home land (Application form sent by them is also attached).

In due course i suspected that they ware fraudulent. Please enquirer the matters if they are not your staff, please take necessary action or else they will destroy yours goodwill in the market.

They were insisted my brother as they are air tel officials.

I spoke with customer care air tel for said number, i was informed the prank call. They are asking all vital info about bank details.

Please do needful.

Sincerely,
Debabrata das

Dear sir
My airtel digitel customer id is [protected]
I has recharged it sep-2018 for 10months package those offered to me by airtel. But on 7feb-2019 airtel stoped its service yet its valid for july-2019, but now how they can stop it.
I call customer care about it. But customer executive says it happened according to trai new rules. They stoped my service before it expire. Please solve my issue and restart my package those i got after offered by airtel. They are cheating with customers by trai refrence.. But i know trai is for benefition of customers. Not for loss.
Customers last hope only trai.

Dear sir

My post paid mobile no. [protected] is not working since 16/02/2019. I have visited your air tel gallery near virar station west opp st stand maharashtra and they have told me that your sim is corrupt and provided me temporary sim no. [protected][protected]u and also given one more sim card no.[protected]u for porting my mobile no. [protected] from mumbai circle to maharashtra circle and taken my photo and copy of adhar card
They have assured me that temporary sim will be active within 3 hours and after 4 working days i. E. 22/02/2019 mnp sim will be active but till date no sim is active and my work is suffering and staff of your gallery are unable to provide ay suitable response. I got sms also on 22/02/2019 that your services have been set pleas restart your handset i have also done it. But none of the sim is working
If the same is not possible at your end then inform me in writing immediately or else we have no choice then to surrender the no, or port to other service provider and file complaint with trai and consumer court /forum

I’m using airtel network from since 2 years. 20days back i changed my plan from 499 to 299. From that day onwards my calls getting dropped in the middle, sometimes call are not even connecting and am not able to use my internet. From that day i called to customer care many times and visited nearest airtel store mutliple times and did whatever they asked me to but i didn’t get any solution as of now. They are not even responding properly. Their response is like “we’ll try to fix your problem.. If you port to another provier also we don’t care”.. Am getting this kind if response from airtel.. Worst service from airtel network.