Airtel Complaints & Reviews

I made a payment o[censored]ppcl electricity bill on niki app for rs 2457.06/- through virtual debit card of airtel payments bank but my transaction got failed due to some reasons and the app showed that my payment is refunded successfully (Vide the refund reference id is [protected]) but it is not reflecting in the my wallet yet...
So can you please check that why the amount is not credited back in my account and till when can i expect it to be credited? My wallet is linked with my no. 8171551xxx...
I contacted their customer care on the email [protected]@airtelbank.com & was requested to provide the refund reference no which i provided back but since last 7 working days, waiting for the team to respond back and no reply is received from their end which is very distressing... Send them mail again but still no response... The case no., customer care provided me was case:3070905... I want my money back in my airtel wallet... This is so unjust on part of airtel that their representatives are not replying back the status to the customer...

Attaching below is the receipt from niki regarding refund details...

Dear sir / madam,

With deep regret i would like to draw your kind attention to the following facts :-

01 i, sujit bhadra, who is residing at 185a bb street, uttarpara, hooghly dist., west bengal have requested to take a new sd digital tv connection from your company vide id no. [protected].
02 as per the guidelines, we have made the payment of rs.1953/- on 13th feb 2019 vide transaction number[protected].
03 waited for days together and there were no communication, started calling the customer care no.12150 and they have given 12148 which was not picked by the representatives.
04 yesterday – 21 feb 19 called up the call centre number [protected] and they have taken an sr no. A6112550 with a commitment that the installation will be taken place by 10.40 am on 22 feb 19.
05 again yesterday evening received a call from call centre whether the tv programs are coming or not. We have reconfirmed that the sd box is not yet been installed and how you are expecting?
06 today morning when called the call centre number they have confirmed that the sr is cancelled and new sr is created and tat will be by 05:50 pm on 22 feb 2019. We were not happy with the answer and one of your sr. Executive (Mr. Pal) given commitment that the installation in question will be done at any cost by 07:00 pm on 22 feb 19.
07 now at 07.00 pm today when asked about the outcome, surprisingly, the call centre have confirmed that the installation has been done at my home.

My question is how you are closing the sr without talking / visiting customer place.

Repeated reminders and requests are made by me for early resolution, but, nothing is done by a so called reputed mnc.

You are requested to refund the money if you are not able to install the product at my home before 12:00 noon.

Today new sr no. Given by your representative is a6156248.

Sujit bhadra

Hello sir,

I want to file complaint against my current dth service provider (Airtel). Complaint is regarding availability of certain hd (High definition) channels like mtv hd+, mtv beats hd, vh 1 hd.

Similarly, there are other hd channels from star network like nat geo wild hd.

When i asked their senior manager about unavailability of these channels they told they don't have these channels currently. When i told that these channels are available on broadcaster bouquet as well as trai bouquet list, they said music channel won't come in high definition (Hd).

As per new rules implemented by trai these channels should be available to me but airtel is not providing. Other dth providers like tata sky are providing mentioned channels.

I attached screenshot of one of the bouquet providing by airtel. This bouquet prices rs. 32/- and should contain 17 channels but airtel is providing only 13 because they excluded hd channels which i mentioned above from this pack.

Similarly, in other hd packs they are doing same.

I will be thankful for you help.

Warm regards,
Aayush jain

I m an airtel digital tv costumer for more than eight years. Several times i decided to stop the services of the said company becoz of thier poor and non-customer friendly services. I shifted to new a house and requested the company for reinstallation of my connection and upgradation of settop box. Company doesn't bother for customer requests n their time. Company is only interested in making calls for recharge requests which is very much a kind of harrassing. After soo many requests company assigned some mr manish airtel technician for the said job. Mr manish contacted me n the time was fixed for 11am. As thr was no other than me on the house, so i dropped all my appointments n engagements to remain at home. Since 11am he remained making exusus untill 7pm n when again contacted at 7pm, he told me that now i will not come today...
Now i request the company to close my connection. As i will move to another company fr new connection. N also request not to make unnecessary calls otherwise i will sue the said company to court for unnecessary harrassment of customers

I am having airtel secure insurance policy for my handset and on 18th jan'2019, accidentally my handset screen & back was broken. I raised a claim 3904825 and post discussion with customer care, i wrote an email also basis that i was not getting my handset invoice while searching it in my documents with undertaking as suggested by customer care executive.
After 2 days, i received communication that claim has been rejected because of invoice not available.. I was travelling so i request to please hold the claim rejection till i come back & search again and finally i submit the invoice also and after 2 days, i was again communicated that the claim was rejected because as per description written during claim registration at mobile app, it is the case of carelessness.
I am not a kid who will handle the expensive handset carelessly & even description also not showing that clearly. I am agree that some information i didn't wrote because o[censored]nawareness but the information provided shows that its accidental case.
This shows like airtel secure was in mood to reject the claim one sided without even discussing the circumstances of damage.

This is really frustrating and leading to high level dissatisfaction. Worst is when i am connecting to 121 to put my point that they are saying that you will receive a call back in 48 hrs, its 3 times and i didn't receive any call back in last one month.

I hope i can hear back and find satisfactorily solution.

Vivek gupta

Airtel dth has unauthorisedly removed my registered mobile no with them on 3rd feb 2019 without assigning any reason. I tried to contact on coustomer care no but got no responce as every time i got a reply that all the executives are busy and calls got disconnected. Morever as per trai guidelines i selected the package option through its platform but the same is not provided to me.

I have ported [protected] from idea to airtel; it was troublesome right from the beginning. The airtel executive (Took it from airtel store, opposite to boat club). After 48hrs completed that idea network lost and airtel sim is not at activated. I'm calling to airtel store people where i took the sim they are telling different reasons, and it will work after 2 hours. What is the issue i don't understand? When it will be solved. Kindly activate it as early as possible.

I've done a recharge of amount 399 on 21- feb-2019 at 12.53 p. M. Here after 30 hours those benefits yet to be credited to my number.

All follow-ups with airtel customer care were unsuccessful. I haven't received those benefits yet. Airtel customer care representatives denied to refund my money and acted like i've no other option apart from waiting as they already have my money with them.

Hi,

I am not sure, whether this is going to reach the correct, but still, i have taken a new connections and got the customer id [protected].

I am not able to add this customer id to recharge, also it is not visible in tv as you have mentioned in website.

I have raised to nodal officer for last 3 days, but no response, no courtesy on responding.

So, i've converted my airtel number from postpaid to prepaid one week ago. The postpaid services got cut off 4 days ago. And i haven't been able to recharge my phone since then. I;m facing issues like:

1. Failed recharge
2. Airtel app error: something went wrong while processing request.

I'm able to recharge for other numbers of my family members using the same app but it wouldn't let me recharge mine. Please, fix this issue asap i am in dire need of balance in my phone.

I had complained to airtel regarding continuous network issue at b. P. Road, kharigaon, bhayander east.
They are aware that issues are there but they are not willing to invest in improvement and let go customers if they want.
So please take this matter seriously otherwise i have method to port my number to any other good network company in our area.

My name is amal babu i have ported from airtel to bsnl because of new recharge plan's now iam in BSNL But still receiving tele call's from airtel some time i can only hear a noise some time's telecaller ask me to recharge your airtel prepaid number . Don't call to my number I'm ported from airtel

Dear sir

I have airtel digital tv dth connection vide number [protected] with registered mobile number as [protected]. Today on 22nd february 2019 airtel has suddenly scrapped some channels and upon my call to the customer care i was told that my package has been changed as i have not yet chosen the package as per trai order despite have 345/- balance in my present package. This is arbitrary in nature and amounts to committing fraud on public as well as cheating and breach of trust. They must refund my entire package of 541/- that i recharged recently. Public must be cautioned not to subscribe to this dubious and treacherous dth service provider
With regards
Vijay srirang

From my airtel prepaid number i checked on *121# for recharge plans and got an offer saying @ rs.92 6 gb data 28 days validity but after recharge i got just 7days validity. Customer care says we cant do anything. Airtel is mentioning wrong recharge plans on *121# and misleading customers. It says *121# is wrong number but its totally working with airtel showing correct balance validity other info, and if so then airtel must notify about wrong or changed number to customers but didn't. Operator should extend validity or refund the amount. Attaching screenshot of wrong misleading plans.

From my airtel prepaid number [protected] i checked on *121# for recharge plans and got an offer saying @ rs.92 6 gb data 28 days validity but after recharge i got just 7days validity. Customer care says we cant do anything. Airtel is mentioning wrong recharge plans on *121# and misleading customers. It says *121# is wrong number but its totally working with airtel showing correct balance validity other info, and if so then airtel must notify about wrong or changed number to customers but didn't. Operator should extend validity or refund the amount. Attaching screenshot of wrong misleading plans.

My name is pawan and my airtel dth id [protected]. I have change my package but that change is not done from airtel from past two days. I am trying to contact them but they are not lifting the phone via customer care. I am requesting airtel to let me change my channel. Also they have change the my package without my notice and now when i wanted to change then not happening.

Dear sir/Madam,
We are facing strong signal issues in our College Area ( Dr.N.S.A.M First Grade & P.U College)
our staffs & students are using your net work
we are not able communicate to the parents in case of emergency to student & Staff of the college.

Kindly help us regarding net work issues

Please contact further details

G.Raja Rao :[protected]
R Sudeendra :[protected]

I have been trying to create my own channel pack from last 3 week on airtel dth website. Every type i am getting a message that unknown error has occured will update soon. But update never happen. Minimum 10 time i have contacted airtel customer care number but all efforts are in vain. I am not able to do anything on this. Please help. My monthly charge which was
Rs. 450/month earlier with more number of channels now has gone upto rs. 850/month with less number of channels. My airtel connection number is [protected].

Trai introduce new channel system for dth tv which is cumbersome and difficult to understand. Airtel is not responding phone calls and emails. No proper guidance how to make own pack as their mininimum pack is more then 300 rs month which costing me 600 rs per year then old pack which i was paying. After choosing pack you have to scan qr code which is to be scanned by downloading app of qr code. Why such things? It is nothing but harrasment. My id is [protected]. I tried lot and wasted time to contact them but no response.

Sir on 19.02.2019 at 10.50 i recharge my mobile number [protected] from marsnet1 app for rs 119. The amount 119 was debited from my marsnet1 and the transaction number was[protected]. But still i did not get the recharge. I ask marsnet1. They told the amount rs 119 was debited from their side and the transaction number was generated[protected]. Then i ask air tel customer care. They told me no transaction was found on 19.02.2019 towards the mobile [protected]. So please recharge my mobile otherwise refund the amount to my marsnet1 account